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Post by nickwin on Mar 23, 2010 12:24:26 GMT -5
Well, I just got off of the phone with someone at Emotiva and I was told it will be at least another week or two before the next firmware is released  . I'm sure many of you are anxious, so I wanted to share the news. |
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Post by BillBauman on Mar 23, 2010 12:33:35 GMT -5
It's not surprising. They have their work cut out for them. I'm willing to bet a tremendous amount of time is being spent troubleshooting Emo-Q's, or Cirrus' otherwise first attempt at room correction. I bet they're getting a lot of help/attention from Cirrus (I would hope, at least) because everything learned here is going to be applicable trying to sell that solution going forward.
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Post by Samuel on Mar 23, 2010 14:19:45 GMT -5
Its always better to know about a delay, but I spoke to Lonnie about a week ago and he said FW should be released later that week. Wonder what the problems are? I was really looking forward to the crossover fix, and freq. adjusts working correctly. Other that a few bugs my UMC-1 is awesome so far.......
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Post by BillBauman on Mar 23, 2010 14:25:27 GMT -5
Its always better to know about a delay, but I spoke to Lonnie about a week ago and he said FW should be released later that week. Wonder what the problems are? I was really looking forward to the crossover fix, and freq. adjusts working correctly. Other that a few bugs my UMC-1 is awesome so far....... If I had to guess, I would guess that right now Emo has taken some UMC-1's to some rooms they would NEVER have expected them to go in and is getting some wildly interesting results from Emo-Q. Just like the rest of us.  So, give them some time to sort that out, and hopefully the next firmware version will be pretty good. As I feel I've been pretty accurate at predicting the outcome of most of the firmwares so far, I will say that this one will NOT fix everything for everyone. It will likely address most things for 60% of the population, and the other 40% will still be wondering what the heck is going on. Just my guess based on traditional development cycles of hardware/software (firmware) interaction. |
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Post by Stevens on Mar 23, 2010 14:39:16 GMT -5
Any official news or updates on this yet?
I can't wait for my UMC-1 to arrive (it was scheduled to ship on March 24 before this latest delay) as I have sold my old Yamaha receiver already. The TV speakers sound dreadful.
Hopefully, the next FW release will solve the UMC bugs. I just hope they resume shipping soon.
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Post by flamingeye on Mar 23, 2010 14:44:43 GMT -5
I can`t even imagine what it would take to do something like this and not have something new surface because of it all and while people are breathing down your neck impatiently waiting from the right while other products start streaming in waiting there turn for attention from the left I do not envy Emo right now
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Post by mj on Mar 23, 2010 15:09:02 GMT -5
I am not concerned. I am glad that they are taking the time to get it right. From a business perspective, Emo has made it clear that we all get enough time to see the final product (with final firmware) and return it if we don't like it. We all know that isn't always true in the consumer space - lots of time we get junk dumped on us and the manufacturers are much less flexible. (I am intentionally not mentioning Windows Vista here, which not accidentally is why I now have 4 macs at home.  ) If you have a UMC now and have too many issues for you to handle, or you think that it will never get fixed - return it. If you're waiting like I am, and you're tired of waiting - cancel your order and buy something else. If you think the specs. and price are awesome and can wait, then do like I am and hang in there. It really is that simple. ;D |
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Post by BillBauman on Mar 23, 2010 15:30:42 GMT -5
mj, pretty much, yep. |
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Deleted
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Post by Deleted on Mar 23, 2010 16:39:19 GMT -5
Greetings
I check in every week to see how things are going on the FW updates & customer satisfaction. My continued interest should show Emotiva that people haven't written them off, but I'm getting tired of waiting to place an order for my amp. I know Audyssey had issues too.
I too quit Microsoft many years ago due to over hype, under performance and wasted time. Mac just works and I hope Emotiva will too.
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turbo
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Post by turbo on Mar 23, 2010 16:58:17 GMT -5
Beta release testing works.............. Or is that what's happening?? ;D |
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Post by RayoVac on Mar 23, 2010 22:27:55 GMT -5
Even though people want to be optimistic about the wait being worth it... I think Emo would have been better off delivering quicker more timely incremental updates. Sure those small updates may not fix everything... but there are folks out there that would be happy to have stuff UNRELATED to EmoQ BS working. I also hear the argument about smaller incrementals being more work for Emo... but how much work is involved in taking units back, refunding money, paying return shipping and prepping them for b-stock or some other re-sale?
Going this long with no update and very little communication, I fear is not going to provide a "Happy Ending" for many owners that have been doing the 747 holding pattern in the sky for quite a while now. Sooner or later... You run out of gas!
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Post by wizardofoz on Mar 24, 2010 8:26:20 GMT -5
I too quit Microsoft many years ago due to over hype, under performance and wasted time. Mac just works and I hope Emotiva will too. I guess someone wont be updating their UMC without a visit back to windoze when the time comes. |
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ratmice
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Post by ratmice on Mar 24, 2010 8:32:44 GMT -5
I too quit Microsoft many years ago due to over hype, under performance and wasted time. Mac just works and I hope Emotiva will too. I guess EVERYONE wont be updating their UMC without a visit back to windoze when the time comes. I fixed that for ya. |
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Post by moodyman on Mar 24, 2010 8:41:12 GMT -5
Even though people want to be optimistic about the wait being worth it... I think Emo would have been better off delivering quicker more timely incremental updates. Sure those small updates may not fix everything... but there are folks out there that would be happy to have stuff UNRELATED to EmoQ BS working. I also hear the argument about smaller incrementals being more work for Emo... but how much work is involved in taking units back, refunding money, paying return shipping and prepping them for b-stock or some other re-sale? Going this long with no update and very little communication, I fear is not going to provide a "Happy Ending" for many owners that have been doing the 747 holding pattern in the sky for quite a while now. Sooner or later... You run out of gas! My thoughts exactly. This whole thing is just dragging out. I also feel releasing these large updates make it even more error prone and complicated. |
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Post by BillBauman on Mar 24, 2010 9:33:57 GMT -5
My thoughts exactly. This whole thing is just dragging out. I also feel releasing these large updates make it even more error prone and complicated. While I could go into dozens of (valid) reasons for this, the very first one that screams in my head is cost of support. Now, if they released them all as Beta and said that there is no support for a UMC-1 running these 5 different versions, how many people would upgrade? What if they said it might break your player, and if you send it in for code fix, it will sit there until the next major, supported release? How many would upgrade? It just isn't feasible to support this concept, unless you're the size of Sony, and I don't see Sony doing anything like this either. If you run out of the proverbial gas, I don't think there's any shortage of individuals that will be happy to end up with your unit at some point after you've returned it. Do I think the UMC-1 should have been tested differently? Absolutely. Do I think that there's anything that can be done about that at this point? Nope. So, we have an is-what-it-is scenario, and the options for those that don't want to continue in that scenario have been made clear more than one (thousand) time(s). |
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Post by htpro on Mar 24, 2010 9:49:11 GMT -5
My issue with the UMC-1 not booting up hasn't popped up again latley. So needless to say I'm pretty happy ;D
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Post by threxx on Mar 24, 2010 10:53:40 GMT -5
They're definitely better off releasing larger firmware updates. From a support and troubleshooting standpoint the more firmware versions that you have out there the harder it is to nail down the cause of an issue. There are too many variables already... user settings, third party equipment, etc. No need to make it even more complex with 10 different firmware revisions in the first couple months alone.
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Post by mj on Mar 24, 2010 11:30:33 GMT -5
Rayovac, you make some good points. While in some ways Emotiva's communication is fantastic - hey, we get the direct stuff from both the lead engineer and the owner - in other ways they are not so good.
They obviously have execution issues, as I've just seen too many dates quoted that they don't hit. I'm not talking about just the UMC here, nor even the UMC FW updates, but other things like subs as well. I am not trying to be negative here or dump on Emotiva - I am just objectively noting how well they hit the dates that they themselves state.
I suspect - which means it's just my opinion and I have no inside information - that Emotiva has a lot of commitments to other manufacturers, and that this other work is at a higher priority than their own stuff. But I could be wrong.
In any case I think that Emotiva's stuff is very well engineered and delivered at a price that can't be beat. Like any other product out there, everyone has to decide for themselves if they like the particular pluses and minuses of a particular product or manufacturer. For myself I love my UPA1s, and I'm waiting to see how the UMC will turn out.
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Post by rskarvan on Mar 24, 2010 11:32:05 GMT -5
It would be nice to see what FEATURES are added on the firmware update. For Example: 5.1 Stereo (Party-mode) would be nice. Fixes are good. New features are even better.
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Post by sounder on Mar 24, 2010 13:15:57 GMT -5
While in some ways Emotiva's communication is fantastic - hey, we get the direct stuff from both the lead engineer and the owner - in other ways they are not so good. They obviously have execution issues, as I've just seen too many dates quoted that they don't hit. I'm not talking about just the UMC here, nor even the UMC FW updates, but other things like subs as well. I am not trying to be negative here or dump on Emotiva - I am just objectively noting how well they hit the dates that they themselves state. You better duck. Fanboy flames on the way. |
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. I'm sure many of you are anxious, so I wanted to share the news.
So, give them some time to sort that out, and hopefully the next firmware version will be pretty good. As I feel I've been pretty accurate at predicting the outcome of most of the firmwares so far, I will say that this one will NOT fix everything for everyone. It will likely address most things for 60% of the population, and the other 40% will still be wondering what the heck is going on. Just my guess based on traditional development cycles of hardware/software (firmware) interaction.
) 
