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Post by jgeiger on Apr 15, 2010 22:07:47 GMT -5
I think a lot of the people who aren't having an issue don't know they are.
I'd be willing to bet a whole lot more people have the problems, they just don't know it. I wasn't aware that the levels for the speakers weren't being applied properly. Why? Because mine were all at +/- 2db. If you set it to 10db you instantly see the issue.
If you have your DVR setup to use HDMI video and optical audio you don't see the audio dropouts that people who use HDMI for both. I gave up using the HDMI for both since IT DOES NOT WORK. I had very high hopes that they fixed it for this release but it is not the case.
There are a lot of things that I'm not experiencing because I'm not using that feature. Just because everyone isn't reporting it doesn't mean it works.
Really it seems to me that these updates are crapshoots and finding the bugs are like trying to discover easter eggs. The problem is that the eggs are rotten.
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Post by sbavnut on Apr 15, 2010 22:35:05 GMT -5
Fair enough ... so why don't we compile a definitive list to test what is working and what is not.
Something like this:
(this is just a guess - someone who has gone thru this can start a NEW "TESTING v6 firmware thread - keep all the reported issues and the procedure to replicate the issue in Post #1)
1. Losing audio on DD
a. Play a DVD.
b. Once the movie starts, press FF and/or REW for several seconds.
Does the UMC-1 lose audio on one or more speakers?
2. ......
3. ......
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Post by monkumonku on Apr 15, 2010 22:38:03 GMT -5
I am one of those people who purchased both the USP-1 and the UMC-1. Emotiva will be sending those of us that purchased both units a special "Fix Package" that will contain the new V6 FW, a new aluminum remote control with revised IR codes, and the "Front Panel" software to allow the revised remote control to function with the UMC-1 without also messing with the USP-1's functions. The V6 FW and the optimized Front Panel software will come on a single disc from which we will perform the upgrade. I am waiting for FEDX to deliver the Fix Package. Therefore, I have not yet performed the upgrade to V6. Question - Did Emo already send you the new remote? It sounds from your post that you are expecting FedEx to be delivering it soon. Also, while the V6 update will be burned onto a CD, what is the method of doing the upgrade? Will you just be running the program from the CD drive instead of your hard drive? And if so, if it is the same thing as what is available to downloaded, theoretically it should make no difference. It will be interesting to hear what your experience is like. |
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Post by powerwindow on Apr 15, 2010 23:17:51 GMT -5
This forum can be a pretty weird place sometimes. Man, I do not even know how to begin to emphasize my agreement with this statement.  You say something nice, or good, or helpful, and you will, inevitably piss someone off.  Bill, I'm a little pissed off that you would suggest that you would piss me off by making that comment. JK felt like I could take the liberty of trying to keep things light since I started this thread. Thanks everyone so far for the posts. |
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Post by brettjb on Apr 15, 2010 23:23:15 GMT -5
You say something nice, or good, or helpful, and you will, inevitably piss someone off. Damn it, Bill... That really pisses me off...  I have to agree that those with issues are more likely to post than those without. This is probably due to a variety of reasons, including: - misery loves company - it really is strangely comforting to know that your issue isn't a one-off.
- people are genuinely seeking assistance for their issue - hopefully someone's already figured out the fix, or at least a decent work-around. Don't get me started on the search utility on this forum...
- therapeutic bitching - let's be honest. It's cathartic to let off a little steam, and may even help some of us maintain an even keel about the whole thing. The problem here is that much is lost in translation when posting to a forum vs. speaking to someone in person, things are interpreted differently than they were intended, others respond "in kind" to a perceived slight, and it all spirals out of control.
I work in IT, so I'm rather familiar with the flurry of "negativity" when things go wrong. I've heard more than my fair share of therapeutic bitching (from customers AND my peers! ;D). I see what's going on here in the forums as actually fairly normal. If Emotiva gets the kinks ironed out, this will all fade away; the only question is whether or not you have the patience and trust in them to wait it out. We're actually in a better position than my customers: we have the option of returning the UMC for a refund. My customers, at least, don't really have the luxury of returning our IT department!  |
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Post by BillBauman on Apr 16, 2010 0:24:32 GMT -5
My customers, at least, don't really have the luxury of returning our IT department! You've upset me so much I'm returning you. That's right, all of you, your entire department. Out! Out! Go! |
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Post by phipp01 on Apr 16, 2010 5:37:22 GMT -5
To the OP,
Are you saying that only the ones happy with the UMC should post here and the ones that arent happy shouldnt?
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LCSeminole
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Res firma mitescere nescit.
Posts: 20,865
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Post by LCSeminole on Apr 16, 2010 5:57:41 GMT -5
This forum can be a pretty weird place sometimes. Man, I do not even know how to begin to emphasize my agreement with this statement. You say something nice, or good, or helpful, and you will, inevitably piss someone off. Bill, I totally have to scratch my head sometimes as well when I read responses to a positive statement.  |
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NorthStar
Seeker Of Truth
"And it stoned me to my soul" - Van Morrison
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Post by NorthStar on Apr 16, 2010 6:05:23 GMT -5
Like any product, especially on a forum, the people with problems will be far more vocal. People without problems are sitting back enjoying their UMC-1 Agreed with that statement. ...And they're the ones that don't participate at all on any Forums. |
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NorthStar
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"And it stoned me to my soul" - Van Morrison
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Post by NorthStar on Apr 16, 2010 6:13:07 GMT -5
It is a fact that you will find disgruntled people post much more often than happy customers. I have noticed that an unhappy person tends to post over and over again about their being unhappy about something. I have also noted, over the past couple of days, that the satisfied owners who posted they were having no problems got attacked for daring to say they were happy with the upgrade. This is nothing new, as I have received many PMs from Lounge members who have told me they have quit posting positive reports on the forum because they did not like being attacked by those unhappy Lounge members. They generally said it was too stressful having to defend themselves for sharing their honest opinions. A few have left the Lounge because of this. I frequently post on the Lounge and share all my findings, positive and negative. Most of my findings with Emotiva gear are very positive and every time I make a positive post I get accused of being a "fanboy". Believe me, there are many Lounge members who are very happy with their UMC-1. Before I found Emotiva I used to visit quite a few A/V forums and found that every brand of equipment got ripped when they introduced new products. In the early stages of the product's life cycle the vast majority of those posting were complaining -- very few positive posts were made early on. This makes it extremely difficult to judge the quality of any piece of gear during the early stages of its introduction. I have been a customer of Emotiva for a little over 2 years now and I have to say that I am very happy with every purchase I have made from them. Any time I have had a problem, Emotiva responded quickly and resolved the problems to my total satisfaction. Emotiva has very high quality products with very low defects ratios and they have the best, most responsive Customer Support I have seen during my 45 years in this hobby. To me, the most important thing you need to know is that Emotiva will bend over backward to make you are happy with your purchase. They offer a performance and quality level you will not find from any other vendor that is even remotely close to the same price. My brother and I both own the UMC-1 and are extremely happy with its performance. Is it perfect? NO, but it is an exceptionally flexible, extremely customizable processor that has the best sound quality I have heard in any like product priced under $3000. Based on my history with Emotiva, I am confident that they will fix all the issues people are finding... and to me that is what is most important. Now that's what I call an honest and straight to the heart of the matter post. Bravo RR! ..."Beep Beep!"... |
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NorthStar
Seeker Of Truth
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Post by NorthStar on Apr 16, 2010 6:18:16 GMT -5
This forum can be a pretty weird place sometimes. Man, I do not even know how to begin to emphasize my agreement with this statement. You say something nice, or good, or helpful, and you will, inevitably piss someone off. NEVER had a single issue,... just yet! |
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Post by moodyman on Apr 16, 2010 7:12:54 GMT -5
It is a fact that you will find disgruntled people post much more often than happy customers. I have noticed that an unhappy person tends to post over and over again about their being unhappy about something. I have also noted, over the past couple of days, that the satisfied owners who posted they were having no problems got attacked for daring to say they were happy with the upgrade. This is nothing new, as I have received many PMs from Lounge members who have told me they have quit posting positive reports on the forum because they did not like being attacked by those unhappy Lounge members. They generally said it was too stressful having to defend themselves for sharing their honest opinions. A few have left the Lounge because of this. I frequently post on the Lounge and share all my findings, positive and negative. Most of my findings with Emotiva gear are very positive and every time I make a positive post I get accused of being a "fanboy". Believe me, there are many Lounge members who are very happy with their UMC-1. Before I found Emotiva I used to visit quite a few A/V forums and found that every brand of equipment got ripped when they introduced new products. In the early stages of the product's life cycle the vast majority of those posting were complaining -- very few positive posts were made early on. This makes it extremely difficult to judge the quality of any piece of gear during the early stages of its introduction. I have been a customer of Emotiva for a little over 2 years now and I have to say that I am very happy with every purchase I have made from them. Any time I have had a problem, Emotiva responded quickly and resolved the problems to my total satisfaction. Emotiva has very high quality products with very low defects ratios and they have the best, most responsive Customer Support I have seen during my 45 years in this hobby. To me, the most important thing you need to know is that Emotiva will bend over backward to make you are happy with your purchase. They offer a performance and quality level you will not find from any other vendor that is even remotely close to the same price. My brother and I both own the UMC-1 and are extremely happy with its performance. Is it perfect? NO, but it is an exceptionally flexible, extremely customizable processor that has the best sound quality I have heard in any like product priced under $3000. Based on my history with Emotiva, I am confident that they will fix all the issues people are finding... and to me that is what is most important. Do you work for a PR firm....?? Seriously though..I think its apparent that good or bad the UMC is always gonna have some issues just by the nature of its design and chosen HW. I do not think these will ever be resolved. The UMC will be great for some people and not so great for others. I think Lonnie pretty much summed it up: I'm not finger pointing or placing blame, I was just letting everyone know this is how it works and this is what it does and this is why it works the way it does. Every solution out there using a Cirrus decoder whether it be a single or dual chip solution will work the same way. For expample, the 7K Denon works exactly the same way as ours. No finger pointing, just stating fact. If this is not to your liking or will not suit your needs, I understand. Send it back and we will happily give you a refund. emotivalounge.proboards.com/index.cgi?board=preamps&action=display&thread=10904&page=1 |
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Post by marius on Apr 16, 2010 10:19:44 GMT -5
those that are happy with UMC-1 and v6, do you guys have 7.1 speaker setup and have you tried PLIIx over DD5.1?
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Post by rogerm on Apr 16, 2010 11:12:35 GMT -5
I think a lot of the people who aren't having an issue don't know they are. I'd be willing to bet a whole lot more people have the problems, they just don't know it. I wasn't aware that the levels for the speakers weren't being applied properly. Why? Because mine were all at +/- 2db. If you set it to 10db you instantly see the issue. If you have your DVR setup to use HDMI video and optical audio you don't see the audio dropouts that people who use HDMI for both. I gave up using the HDMI for both since IT DOES NOT WORK. I had very high hopes that they fixed it for this release but it is not the case. There are a lot of things that I'm not experiencing because I'm not using that feature. Just because everyone isn't reporting it doesn't mean it works. Really it seems to me that these updates are crapshoots and finding the bugs are like trying to discover easter eggs. The problem is that the eggs are rotten. My UMC 1 is on the way and I'm really curious about all the audio dropout complaints on HDMI. I've had a Dish 622 for several years and have almost accepted dropouts as normal. I had them with my JVC 712 1.1 - I have them with my Onkyo 705 1.3a and I will not be surprised to have them with the UMC 1. I rarely record with it, so my dropouts are generally using it as a receiver. Dish gave me a new unit several months ago and I still get the dropouts. I assumed it was a Dish issue. Are you folks saying that you didn't have dropouts until you added the UMC 1? |
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Post by bort22 on Apr 16, 2010 11:26:22 GMT -5
For me the audio signal dropouts are nothing new with Directv. But with my Onkyo 705 the recovery was never a problem. It handles it fine on its own. With the UMC it is sometimes losing various speakers on attempted recovery, or all of the speakers entirely. This usually requires changing the mode or input or resetting the unit completely.
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Post by Walter Mitty on Apr 16, 2010 11:33:00 GMT -5
ok, I'm not a expert in audio/video products, but I do know what my eardrums and eyeballs enjoy.
I received my UMC about a month ago, and was not thrilled....contemplated sending back. After the extension of the return policy, the decision to hold on for the FW update was made easy.
Post update (yes it was easy and error free), Here are my basic pro's and con's:
Cons:
1. Remote sucks (yes I know most use better universals, but remote is cheap)
2. Firmware update steps are ridiculous
3. Menu system is not intuitive at all
4. Corp communications could be more timely and accurate
4. I'll leave commentary about technical performance to those that know better.
Pros:
1. Audio sounds amazing
2. Video looks amazing
3. Price point is very aggressive for features offered
4. When I call the office number, someone answers. I get to talk to a tech without 30 minutes of crappy hold music. When they do answer, I'm not speaking to someone that uses English as a 4th language
5. The President of the company actively posts on the forums and responds to private messages. How novel and idea....communicate with your customers
6. If an issue is really important to me, I can call or email Emo directly and get an answer.
Just my .02. Now if you'll excuse me, I'm in the middle of watching Dark Knight. The audio is amazing.
Walt.
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hemster
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Post by hemster on Apr 16, 2010 11:39:02 GMT -5
^ So of the cons above, only #3 could possibly detract from everyday watching/listening (assuming the use of a universal remote). Glad to hear that your firmware update was successful. Enjoy Dark Knight!  |
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Post by monkumonku on Apr 16, 2010 12:04:46 GMT -5
ok, I'm not a expert in audio/video products, but I do know what my eardrums and eyeballs enjoy. I received my UMC about a month ago, and was not thrilled....contemplated sending back. After the extension of the return policy, the decision to hold on for the FW update was made easy. Post update (yes it was easy and error free), Here are my basic pro's and con's: Cons: 1. Remote sucks (yes I know most use better universals, but remote is cheap) 2. Firmware update steps are ridiculous 3. Menu system is not intuitive at all 4. Corp communications could be more timely and accurate 4. I'll leave commentary about technical performance to those that know better. Pros: 1. Audio sounds amazing 2. Video looks amazing 3. Price point is very aggressive for features offered 4. When I call the office number, someone answers. I get to talk to a tech without 30 minutes of crappy hold music. When they do answer, I'm not speaking to someone that uses English as a 4th language 5. The President of the company actively posts on the forums and responds to private messages. How novel and idea....communicate with your customers 6. If an issue is really important to me, I can call or email Emo directly and get an answer. Just my .02. Now if you'll excuse me, I'm in the middle of watching Dark Knight. The audio is amazing. Walt. +1 - well said! I do agree about the difficulty of the FW updates. It would seem to be easier if it could be downloaded and copied into a USB stick and then just inserted into the unit. It seems unnecessarily complicated. But the positives you mentioned are indeed very big positives that to me outweigh the drawbacks. |
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Post by why1504 on Apr 16, 2010 12:48:28 GMT -5
Roadrunner, I agree. As a 10 year member of AVS I go there about 5 times a year now. It seems as the price of admission into this hobby has gone down the attitude of the hobbyist has become much more negative. I don't even visit here much anymore but have recently because I knew my unit was on the way.
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Post by rooster on Apr 16, 2010 12:52:13 GMT -5
wow, just checking in to the forum. i installed v6 a couple nights ago and haven't had much time to play with it. seems like a lot of people are in a hurry to get their initial impressions and complaints up. well i've got the day off and am listening to my mozart sacds through hdmi. stability is much improved. i used to have to toggle inputs to get it to lock on to my sony sacd player, and would always miss the first 15-20 seconds of the first song. this is no longer the case, i'm happy to report. it plays from the first second, as should be expected. i'll be setting up the emoQ this weekend and trying the analog video out to the projector. one issue i am having is i'm getting a serious hum with the hdmi out hooked up to the vizio flat panel. not a umc issue - pretty sure it's a ground loop possibly from the tv being on a different circuit - but frustrating nonetheless.
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You say something nice, or good, or helpful, and you will, inevitably piss someone off. 
