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Post by algreen345 on Apr 17, 2010 0:00:49 GMT -5
Emotiva,
Don't be a travel agent for guilt trips. Don't blame us for getting your seven pages of FW installation wrong.
Get it right. You should have had this ironed out over the two years you delayed delivering the product in the first place.
Ship it right. Don't send out another update until the installation is so simple a child could do it.
We are not all software engineers. We are customers.
Just make it simple. Just make it work.
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Post by Topend on Apr 17, 2010 1:40:07 GMT -5
Do you own a UMC-1?
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Post by weigle2 on Apr 17, 2010 7:24:19 GMT -5
What does that have to do with anything? The UMC-1 has Ethernet and USB. The units were initially shipped with no FW update process even available, by either of these options. That's just not acceptable in todays world. And no, I Will hold off even the idea of purchasing a UMC-1 until a simple, foolproof method of update is available. Oh, and just wait until users update the UMC-1 to HDMI 1.4. Do you think that will not be problematic? Please, no more comments like "Do you own one" Weigle2 PS My DMR-1 may not have any where near the features like a UMC-1 does, but that's OK as it works 'flawlessly' at what it does do. |
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Post by moe on Apr 17, 2010 7:34:50 GMT -5
Please don't use "we" and "us" you don't speak for me,or anyone I know.
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Post by tchaik on Apr 17, 2010 7:38:50 GMT -5
how about 'they' or 'them'?
tchik........
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Post by tdogroeder on Apr 17, 2010 7:43:56 GMT -5
Please don't use "we" and "us" you don't speak for me,or anyone I know. I'm sure others agree with him, so lets not be so biased. |
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Post by tdogroeder on Apr 17, 2010 7:44:14 GMT -5
how about 'they' or 'them'? tchik........ LOL |
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Post by cptm on Apr 17, 2010 7:44:34 GMT -5
What does that have to do with anything? It has everything to do with it. How could somebody adress a situation that they have not experienced? The update process is very simple. A child could do it ffs. |
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Post by tdogroeder on Apr 17, 2010 7:50:53 GMT -5
What does that have to do with anything? It has everything to do with it. How could somebody adress a situation that they have not experienced? The update process is very simple. A child could do it ffs. I disagree because others have experienced this whole thing through others. If the update process was so easy why are so many people posting they are having problems with it. So saying it so easy a child could do it is insulting the intelligence of others who may not be as technologically savy as you, so please humble yourself. |
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Post by moe on Apr 17, 2010 7:51:09 GMT -5
how about 'they' or 'them'? tchik........ I was thinking "I" or "me" or "some" I do understand that does not have quite as much "drama"or "weight". |
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Post by algreen345 on Apr 17, 2010 7:52:58 GMT -5
I do own a UMC-1 and I will not update it using the current FW process. I consider a product shipped with software flaws, and no reasonable remediation procedure to be irresponsible.
But that's just my opinion, having worked in the computer industry for 20 years.
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Post by Woodpecker on Apr 17, 2010 8:02:32 GMT -5
It has everything to do with it. How could somebody adress a situation that they have not experienced? The update process is very simple. A child could do it ffs. I disagree because others have experienced this whole thing through others. If the update process was so easy why are so many people posting they are having problems with it. So saying it so easy a child could do it is insulting the intelligence of others who may not be as technologically savy as you, so please humble yourself. Oh, so now the entire UMC-1 experience is virtual? Come on now. Give us all a break. I can tell you first hand that the update process is a cakewalk. The problems you are 'virtually' experiencing are the computer OS, with the biggest being the 64bit windows not playing nice. If you are familiar with any Windows 64 bit OS, you'll agree that this is not the first time there has been a problem with USB connectivity. Yes, something Emo should consider probably since the majority have newer computers operating this way. The '7 pages' of FW installation is only to spell it out. |
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Post by moe on Apr 17, 2010 8:06:54 GMT -5
Mustang got it right.
I find it hard to believe anyone in the "industry"finds the update difficult.I don't know how to create a file,I updated easily,1st time on the last update.I don't think there are too many here less computer savy than me.There is an issue with compatibility,and I can see that causing legit problems.
I did not do this update as it was easy to see some things needed attention before this FW was ready.That is Emo's fault I would respectfully submit,not in an insulting manor.
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Post by Dan Laufman on Apr 17, 2010 9:09:02 GMT -5
Hi guys,
The bigger point is that we should have had it right the first time. For this I must apologize.
To those of you who have been kind enough to do the upgrade on your own, I thank you.
For those owners, who for for whatever reason can't or don't want to deal with this, we will gladly do it for you and handle shipping costs both ways.
Thank you,
Big Dan
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Post by thommo on Apr 17, 2010 9:28:38 GMT -5
Dan,
I just thought that I would say that while I have been very nervous about buying a unit and getting it sent to Australia the posts today from you and Lonnie have reaffirmed my confidence that Emotiva will get this right for its customers. I have just told Sarah in an email that I do want a unit but prefer to wait a bit longer to have one shipped once the team has addressed current issues. I am not PC literate enough to have the confidence in completing an upgrade process that has stumped others.
Cheers and I look forward to a UMC to go with my XPA and eventually my UPA as well.
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Post by cptm on Apr 17, 2010 9:43:49 GMT -5
It has everything to do with it. How could somebody adress a situation that they have not experienced? The update process is very simple. A child could do it ffs. I disagree because others have experienced this whole thing through others. If the update process was so easy why are so many people posting they are having problems with it. So saying it so easy a child could do it is insulting the intelligence of others who may not be as technologically savy as you, so please humble yourself. I am always amazed by peoples ability to experience things through others. I have always struggled with that and in the end have had to try it for myself. The update process is simple it even comes with pictures for those that have a hard time. How simple does it have to get? |
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Post by thommo on Apr 17, 2010 10:03:09 GMT -5
I don't have a UMC yet. The risks of the upgrade process was and still is a factor in me holding off. I have looked at the instructions. For me I saw a lengthy process that if I didn't make any mistakes it should have worked. But I am flat out getting the PC to run must of the time and if anything went wrong I wouldn't know where to start in trying to fix it/recover. I can downloaded a file and copy it to a USB, unplug it and stick it in a device. But you know what a consumer really shouldn't have to do much more than that if anything at all to have something that works as advertise.
I'm not flaming anyone or Emotiva, and I'm not complaining only stating why my relationship with Emotiva hasn't extended to the UMC yet.
I respect people with the skills and confidence to do more with PC's n stuff but that's just not me and I believe a reasonable number of other people.
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Post by markus on Apr 17, 2010 10:08:28 GMT -5
algreen345
I agree that the update process could and should be much simpler (if the platform allows it). I do write software and my experience is that "what can go wrong WILL go wrong". So making everything simple for the user protects me from unnecessary support requests.
Example: Why is the update installer a .rar? Wrapping it in a .zip would have simplified things.
I do agree that the UMC-1 is not ready for prime time. All the problems popping up and the discussion going on should be part of a beta test and not go public. They made promises they could not keep. They lost credibility big time. I guess Dan now realizes that.
What I don't agree with is the lack of constructive criticism. Now the situation is what it is and all we can do is to help Emotiva reproduce the bugs so they can be fixed. Yes, this is a beta test scenario and Emotiva should acknowledge and manage it that way. If you don't want to participate, then send the unit back and/or buy another product.
Best, Markus
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Post by moe on Apr 17, 2010 12:10:36 GMT -5
As I thoroghly enjoy my UMC everyday I'll never totally understand the disrespectful tone I "sometimes" read.I understand flustration ,but let's say I start a thread.
The point being, Emo, I really like my UMC but it has a few well known issues.Many of us are having trouble enjoying our UMC to it's potential.Most understand it's complexety and your limitations but please give us feedback on the status of issues and updates.Most are with you all the way so please include us in the "circle".Discussing issues in a more positive atmosphere would lead to better communication, only my opinion.
That's the short version but the point is ,If people build on that attitude and contribute we'd have a friendlier relationship.I also understand some may think they just want the thing to work and forget the relationship part.That's fine too but, I just think for me I feel more obligated to help a friend.And yes, simple would be better.
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Post by Topend on Apr 17, 2010 12:37:58 GMT -5
What does that have to do with anything? I ask because if you don't own one, how would you know if you would have had any problems. It might have uploaded smoothly and then performed as expected just like many others are reporting. That being the case, why would you post such a rant. You would be singing it's praises. If you do own one and the upload has been unsuccessful, then I completely understand wanting to post your fustration. I just suspect a lot of the negative posts may be coming from non owners. If that is the case, then that makes the whole situation appear more widespread than it really is. Cheers. |
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