cawgijoe
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"When you come to a fork in the road, take it." - Yogi Berra
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Post by cawgijoe on Dec 15, 2010 10:02:51 GMT -5
Ok.....slow down..........the manual that's in circulation was provided after the fact and is more than likely still in the editorial stage. It was not provided with the initial shipment of the XDA-1. It more than likely is not finalized. I'm not surprised that there is an error or two in it. If you want the silence broken at Emotiva, why not pick up the phone and call them?Phone calls are the manner of which lawyers and politicians prefer to communicate. I'd suggest e-mail or a certified letter. Now, while batteries were included with the remote and electronic component, a printed 'User's guide' appears not; whereas later, the 'User's guide' was posted by a thoughtful and concerned lounge member, thank you, and NOT by the manufacturer. "Safety Precautions" "Read this User's guide thoroughly before attempting to install and configure the XDA-1 DAC. All the safety and operation instructions should be read before any operation of the component(s) begin." As other lounge members have noted publicly on the manufacturers website, when Jethro's teenage son received his XDA-1, he didn't receive a 'Users guide'; therefore unaware, his lawyer later commented that he personally didn't heed to any intended instructions by the manufacture when he operated his XDA-1 adjacent to the family's bathtub.... According to the family lawyer, when Cooter came home from work with nobody home, he noticed his XDA-1 on the kitchen countertop, apparently previously signed for by his wife upon deliver. At this same moment he was standing in 2 inches of water on the first floor since the line for the refrigerator's ice maker sprung a water leak. In a clean-up effort, Cooter got out the shop vac to address the flooding issue but figured he would plug-in his XDA-1 too to let it 'burn-in'... A phone call has always worked for me. I guess it's different for folks that have grown up in the "texting age". Look......use the phone.....use e-mail......use a certified letter.......smoke signals.......whatever works. As to the manual......yes, you are absolutely right that if this was not included with the device, then a pdf (even preliminary) should have been posted on the website right away. I don't work there to tell you why this has not been done yet. |
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cawgijoe
Emo VIPs
"When you come to a fork in the road, take it." - Yogi Berra
Posts: 5,033
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Post by cawgijoe on Dec 15, 2010 10:10:47 GMT -5
While I understand all the arguments about calling Emotiva to check if a fix will be available soon... I must say that I strongly disagree with the idea that we (the customers) should have to be initiating contact individually at this stage... It has been made clear that Emotiva is aware of the volume control issue (whether from phone calls or the load of posts about it on this forum). Emotiva should have made some sort of forum announcement on the issue already... Just changing the wording on the XDA-1 product page gives the strong impression that there is no intention to resolve the volume issue... If that is indeed the case, then this should be made clear so that persons can return the product before the 30 day trial expires... The bottom line is the 30-day window. Yes, they should respond on the forum or website. I disagree that people should just assume that there has been enough noise generated to draw attention to the problem. If you have a problem.....voice it. You really shlould be looking out for yourself. I have sent an e-mail to Emo Support asking that the pdf of the manual be posted and also to address the volume issue on the forum and website soon due to the 30 day return window. I will let you know when/if I hear anything. |
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Post by ajani on Dec 15, 2010 10:26:49 GMT -5
While I understand all the arguments about calling Emotiva to check if a fix will be available soon... I must say that I strongly disagree with the idea that we (the customers) should have to be initiating contact individually at this stage... It has been made clear that Emotiva is aware of the volume control issue (whether from phone calls or the load of posts about it on this forum). Emotiva should have made some sort of forum announcement on the issue already... Just changing the wording on the XDA-1 product page gives the strong impression that there is no intention to resolve the volume issue... If that is indeed the case, then this should be made clear so that persons can return the product before the 30 day trial expires... The bottom line is the 30-day window. Yes, they should respond on the forum or website. I disagree that people should just assume that there has been enough noise generated to draw attention to the problem. If you have a problem.....voice it. You really shlould be looking out for yourself. It has been confirmed several times by forum members (even in this thread) that they have called Emotiva and been told that Emo is aware of the problem... My argument is not whether you should look out for yourself... That goes without saying... It is that Emotiva has done a very poor job in responding to the issue... and if persons have to keep calling and eventually just decide to return the product (since they received no definitive answer) then the Emo should expect to permanently lose a number of customers... Being an overseas customer, I'll just buy an attenuator rather than return the XDA-1 if no fix is offered (as I'll lose too much on shipping for a return to make sense), however Emotiva will permanently lose me as a customer and will receive no more positive recommendations from me on the other forums I frequent... |
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Post by rixtergonzo on Dec 15, 2010 10:47:38 GMT -5
The question for me is should XDA oweners have to purchase additional electronics to work around the volume issue? Especially since Emotiva clearly said the volume control would be in .5 db increments?(Also clearly indicated in the manual and the product page) Many of us made our purchase decision based on this information. Funny about this gain problem...I have my XDA-1 used as a preamp connected directly to a pair of XPA-1s via EMO balanced interconnects to a pair of 91db B&W 802Ns and my unit seems to be functioning as advertised. I can rev up to 45-50 to get to my normal loud listening level. At 0.5 it is at a very low background level. Is my XDA-1 something different than the rest or am I the only one running a pair of XPA-1s? Is it the B&Ws? Was the XDA-1 only designed and tested around the XPA-1s using balanced input? Maybe? |
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Post by Chuck Elliot on Dec 15, 2010 11:06:26 GMT -5
The question for me is should XDA oweners have to purchase additional electronics to work around the volume issue? Especially since Emotiva clearly said the volume control would be in .5 db increments?(Also clearly indicated in the manual and the product page) Many of us made our purchase decision based on this information. Funny about this gain problem...I have my XDA-1 used as a preamp connected directly to a pair of XPA-1s via EMO balanced interconnects and my unit seems to be functioning as advertised. I can rev up to 45-50 to get to my normal loud listening level. At 0.5 it is at a very low background level. Is my XDA-1 something different than the rest or am I the only one running a pair of XPA-1s? Was the XDA-1 only designed and tested around the XPA-1s using balanced input? Maybe? What are you using for speakers? |
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Post by rixtergonzo on Dec 15, 2010 11:18:32 GMT -5
Funny about this gain problem...I have my XDA-1 used as a preamp connected directly to a pair of XPA-1s via EMO balanced interconnects and my unit seems to be functioning as advertised. I can rev up to 45-50 to get to my normal loud listening level. At 0.5 it is at a very low background level. Is my XDA-1 something different than the rest or am I the only one running a pair of XPA-1s? Was the XDA-1 only designed and tested around the XPA-1s using balanced input? Maybe? What are you using for speakers? Yes, speakers...B&W 802Ns. I know, I know. Need a lot of current. That's why the XPA-1s. |
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Post by ajani on Dec 15, 2010 12:04:36 GMT -5
The question for me is should XDA oweners have to purchase additional electronics to work around the volume issue? Especially since Emotiva clearly said the volume control would be in .5 db increments?(Also clearly indicated in the manual and the product page) Many of us made our purchase decision based on this information. Funny about this gain problem...I have my XDA-1 used as a preamp connected directly to a pair of XPA-1s via EMO balanced interconnects and my unit seems to be functioning as advertised. I can rev up to 45-50 to get to my normal loud listening level. At 0.5 it is at a very low background level. Is my XDA-1 something different than the rest or am I the only one running a pair of XPA-1s? Was the XDA-1 only designed and tested around the XPA-1s using balanced input? Maybe? It is possible that the volume control was only implemented incorrectly in some of the XDAs... Hence your own could indeed be increasing volume in 0.5db steps... Until Emo gives an official response, we have no idea whether it is that all the XDAs are suffering from the volume problem or just specific batches.... |
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Post by sharkman on Dec 15, 2010 12:06:10 GMT -5
Ok.....slow down..........the manual that's in circulation was provided after the fact and is more than likely still in the editorial stage. It was not provided with the initial shipment of the XDA-1. It more than likely is not finalized. I'm not surprised that there is an error or two in it. If you want the silence broken at Emotiva, why not pick up the phone and call them?You think we haven't been calling? What's funny to me is this manual clearly says don't attempt to configure/operate the XDA until you read the manual, which is impossible for us customers since they didn't send a manual with the unit. |
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Post by Chuck Elliot on Dec 15, 2010 12:13:55 GMT -5
What are you using for speakers? Yes, speakers...B&W 802Ns. I know, I know. Need a lot of current. That's why the XPA-1s. After looking up the B&W specs and a little quick math my guess is the the XPA-1 is putting out about 50W with your suggested volume setting of 40 or so on the XDA-1. My Klipsch will do that with 2W on the same hardware. Here in is the problem. If your efficiency is low or you amp is low power, you are ok. If your low volume setting is down in the mud there are huge changes in volume with each step and therefore limited steps!!!!  |
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cawgijoe
Emo VIPs
"When you come to a fork in the road, take it." - Yogi Berra
Posts: 5,033
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Post by cawgijoe on Dec 15, 2010 13:07:47 GMT -5
Ok.....slow down..........the manual that's in circulation was provided after the fact and is more than likely still in the editorial stage. It was not provided with the initial shipment of the XDA-1. It more than likely is not finalized. I'm not surprised that there is an error or two in it. If you want the silence broken at Emotiva, why not pick up the phone and call them?You think we haven't been calling? What's funny to me is this manual clearly says don't attempt to configure/operate the XDA until you read the manual, which is impossible for us customers since they didn't send a manual with the unit. I never said I didn't think people were calling.......I just said that if you have a problem.....call or e-mail......the more calls there are, the quicker this matter will be attended to. I personally think the biggest blunder here was not including a note stating that the manual was not ready for primetime and would be available later. |
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Post by sharkman on Dec 15, 2010 13:19:50 GMT -5
No, the biggest blunder was bringing a product to market that didn't meet their design spec, in this case on volume control.
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cawgijoe
Emo VIPs
"When you come to a fork in the road, take it." - Yogi Berra
Posts: 5,033
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Post by cawgijoe on Dec 15, 2010 13:28:37 GMT -5
No, the biggest blunder was bringing a product to market that didn't meet their design spec, in this case on volume control. And they did this on purpose?!................if there is a fix, I'm sure they will provide it. I will be using mine with a receiver, so I should be fine. My main concern for fixing it will be for re-sale value if I should ever sell it. I understand the dissapointment here.......and the main thing I would be after is to make sure that Emo will go beyond the 30 day return if they intend to provide a fix so someone would be able to decide whether to keep the Dac or not. I'm hoping that the information on that is provided soon. |
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Post by ajani on Dec 15, 2010 13:30:37 GMT -5
No, the biggest blunder was bringing a product to market that didn't meet their design spec, in this case on volume control. Yep, the biggest blunder is the volume control... Especially since a number of us purchased the DAC, based on Lonnie's recommendation of using it direct to an X series amp... As for the manual. they should have done 2 things: 1) Provided the safety precautions for legal reasons... as they have probably opened themselves up to lawsuits if someone accidentally burns down their house etc... 2) Provided a note to say that the full manual will be available online shortly or be e-mailed to the customers... |
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cawgijoe
Emo VIPs
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Post by cawgijoe on Dec 15, 2010 13:39:46 GMT -5
No, the biggest blunder was bringing a product to market that didn't meet their design spec, in this case on volume control. Yep, the biggest blunder is the volume control... Especially since a number of us purchased the DAC, based on Lonnie's recommendation of using it direct to an X series amp... As for the manual. they should have done 2 things: 1) Provided the safety precautions for legal reasons... as they have probably opened themselves up to lawsuits if someone accidentally burns down their house etc... 2) Provided a note to say that the full manual will be available online shortly or be e-mailed to the customers... Yes......the volume control problem is a mistake and for those that counted on this feature I'm hoping that it can be rectified without too much heartache. I'm certainly hoping no one burns down their house with the dac! Sadly.....in this day and age disclaimers are indeed necessary. I've said the same on the manual. |
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Post by srb on Dec 15, 2010 13:40:33 GMT -5
I never said I didn't think people were calling.......I just said that if you have a problem.....call or e-mail......the more calls there are, the quicker this matter will be attended to It would be different if this were some external non-related forum, but this is an Emotiva forum hosted by Emotiva. They post here routinely. They are well aware of the comments generated here since shipment of the XDA-1, but are now strangely silent. I am reminded of an AudioCircle forum manufacturer who made some engineering mistakes in a release of their product. As soon as the problems were brought to light, they posted an apology, admitted that they screwed up, and detailed their plans for resolution. The purchasers saw this as forthcoming, up front and responsive, warts and all, and as a result customer enthusiasm and loyalty was maintained, and might I suggest, even heightened. Steve |
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cawgijoe
Emo VIPs
"When you come to a fork in the road, take it." - Yogi Berra
Posts: 5,033
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Post by cawgijoe on Dec 15, 2010 13:46:46 GMT -5
I never said I didn't think people were calling.......I just said that if you have a problem.....call or e-mail......the more calls there are, the quicker this matter will be attended to It would be different if this were some external non-related forum, but this is an Emotiva forum hosted by Emotiva. They post here routinely. They are well aware of the comments generated here since shipment of the XDA-1, but are now strangely silent. I am reminded of an AudioCircle forum manufacturer who made some engineering mistakes in a release of their product. As soon as the problems were brought to light, they posted an apology, admitted that they screwed up, and detailed their plans for resolution. The purchasers saw this as forthcoming, up front and responsive, warts and all, and as a result customer enthusiasm and loyalty was maintained, and might I suggest, even heightened. Steve Steve, Understand.........Emo has always been responsive........it could be that they need a little more time..........I know that's not satisfactory to some here.........but a little bit of patience is a virtue. Again......the 30 day return window is the real enemy here to those looking at whether to wait on a fix or return. |
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cawgijoe
Emo VIPs
"When you come to a fork in the road, take it." - Yogi Berra
Posts: 5,033
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Post by cawgijoe on Dec 15, 2010 13:52:49 GMT -5
I just checked the current status of the Emo folks and moderators and everyone is listed as "offline"...........hmmmm........maybe Steve knows something we don't!
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Post by ajani on Dec 15, 2010 14:04:36 GMT -5
It would be different if this were some external non-related forum, but this is an Emotiva forum hosted by Emotiva. They post here routinely. They are well aware of the comments generated here since shipment of the XDA-1, but are now strangely silent. I am reminded of an AudioCircle forum manufacturer who made some engineering mistakes in a release of their product. As soon as the problems were brought to light, they posted an apology, admitted that they screwed up, and detailed their plans for resolution. The purchasers saw this as forthcoming, up front and responsive, warts and all, and as a result customer enthusiasm and loyalty was maintained, and might I suggest, even heightened. Steve Steve, Understand.........Emo has always been responsive........it could be that they need a little more time..........I know that's not satisfactory to some here.........but a little bit of patience is a virtue. Again......the 30 day return window is the real enemy here to those looking at whether to wait on a fix or return. Emo could have responded on these forums, acknowledging the issue and assuring customers that they are looking for a resolution... They could have (and still can) easily address the 30 day return window by stating that the window will not apply to persons with a defective volume control... There has never been a need for silence on the issue... Silence only leads customers to fear that they are being cheated... |
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DYohn
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Post by DYohn on Dec 15, 2010 14:11:34 GMT -5
Why should any company make any public statements until they know the full truth and understand the issue? Give them time. If there is a genuine issue, Emotiva will address it. They always do.
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Post by Poodleluvr on Dec 15, 2010 14:12:21 GMT -5
The first step in problem solving is recognizing and/or acknowledging that a problem does indeed exist or it does not.
As of now, the silence appears deafening....
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