p5200
Minor Hero
Posts: 10 
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Post by p5200 on Jan 13, 2014 8:32:41 GMT -5
Hi, I was just curious if many people have received one of these amps that was damaged during shipment due to the weight of these units and the lack of caution used by UPS, FED-EX etc? This is one concern I've had about ordering one I'm not that far away from Emotiva as I'm in mo. 63901 zip. Thanks!  |
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Post by Jim on Jan 13, 2014 8:37:32 GMT -5
Of the 6 amps that I've ordered from Emotiva, and 1 amp that I sent to/from Emotiva, I've never had an amp damaged by UPS/Fedex.
Now, the packing foam in an XPR-5 got chewed up, and the box was rough.. but amp was fine.
I think the number of amps that are damaged in shipment are actually relatively few. The original packing materials are quite good.
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Post by cwmcobra on Jan 13, 2014 8:42:50 GMT -5
My Sherbourn PA 7-350, which in package weighs about 113 pounds I believe, was received with the outer box looking pretty good. But the inside was a bit of a different story. Much of the Styrofoam packing material was broken/damaged and the faceplate on the amp had a dinged corner. The amp worked fine, but it had obviously not had the most gentle journey either from China to TN or from TN to my house. I haven't heard many experiences like this from folks here in the lounge, so I assume it is a fairly rare occurrence.
Cheers!
Chuck
EDIT: PS: Emotiva immediately took care of the problem!
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p5200
Minor Hero
Posts: 10
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Post by p5200 on Jan 13, 2014 8:52:53 GMT -5
Thanks for the quick replies, I'm hoping to get the funds I've been waiting for soon as I am going nuts without my music.  |
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hemster
Global Moderator 
Particle Manufacturer
...still listening... still watching
Posts: 51,950
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Post by hemster on Jan 13, 2014 10:07:39 GMT -5
Yes, the amps are heavy but they're packaged very well. I've had no damaged units (touch wood). Of course it is possible that sometimes a unit gets damaged in transit but this is very rare.
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Post by audiobill on Jan 13, 2014 11:02:19 GMT -5
3 amps here no damage.
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Post by trinhsman on Jan 13, 2014 11:05:59 GMT -5
5 pieces of Emotiva gear. NO damages ever, including my XPA-2. The FedEx guy wasn't happy, but it arrived safe and sound.
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Post by bolle on Jan 13, 2014 11:18:07 GMT -5
A hole in the side of my PA 7-350 packaging, but whatever pierced it, it didn´t reach the amp. So no damage caused.
My UMC-200 arrived in pristine condition.
Btw. I live in Germany.
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Post by ludi on Jan 13, 2014 11:57:52 GMT -5
I ordered several times at Emotiva: two amps, one of them an XPA2, and three less weighty boxes. All received in perfect condition. I live in the Netherlands, a little further away than 63901.
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Post by kawasaki rider on Jan 13, 2014 13:00:47 GMT -5
No damage but the boxes for xpa-1 amps were kind of rough, and I was surprised that the UPS man left the boxes in the middle of the driveway where they could have been rained on.
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stiehl11
Emo VIPs 
Give me available light!
Posts: 7,269
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Post by stiehl11 on Jan 13, 2014 13:21:21 GMT -5
No damage on any of my XPA amps (or other gear).
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Post by pop on Jan 13, 2014 13:23:34 GMT -5
All of my Emotiva gear....The external of the boxes looked like crap, equipment was perfect.
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Post by Jim on Jan 13, 2014 13:30:44 GMT -5
No damage but the boxes for xpa-1 amps were kind of rough, and I was surprised that the UPS man left the boxes in the middle of the driveway where they could have been rained on. Middle of the driveway? Now that's service! Rained on, nevermind stolen! |
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Post by Topend on Jan 13, 2014 13:36:01 GMT -5
No damage to any of my gear. It has all traveled via Hawaii, Sydney and then another 2500 miles to my house. This all happens in 7 days.
Dave.
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Post by audiofile on Jan 13, 2014 13:42:29 GMT -5
I have 6 Emotiva amps (2 XPA-1's, 3 UPA-1's, 1 UPA-200) plus two XDA-1 DAC's and a Sherbourn PT-7030. All arrived in excellent condition despite the shipping company's best efforts to the contrary.
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Post by The Mad Norseman on Jan 13, 2014 13:57:41 GMT -5
I got my XPR-5 (100+ lbs boxed/shipped) just before Thanksgiving 2012 (this was before Emo said they were going to 'beef up' the XPR packaging), but my amp arrived in perfect condition - including the outer box itself. And it arrived in only a few days from when I placed the order too! |
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Post by zimmergeil on Jan 13, 2014 14:24:55 GMT -5
This is what kept me from finalizing my order of 2 x XPA-1's.
I decided to wait until the European branch opens before getting stuff - it will solve so many hassles (don't have to deal with taxes and extremely high shipping costs).
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Post by saverio on Jan 13, 2014 15:23:58 GMT -5
I ordered the XPA-2 Gen 2 and the XSP-1 preamp and they arrived in perfect condition.
Don't know if it made a difference, but I picked them both up at the UPS distribution center.
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Post by Gary Cook on Jan 13, 2014 15:27:41 GMT -5
I have had 7 pieces of Emotiva gear arrive, 5 completely un damaged and 2 with external box damage but no internal damage. That's with the usual 4/5 stop overs on the way to Sydney.
Cheers
Gary
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Ctuna
Sensei
You can tune a piano, but you cant tunafish.
Posts: 712
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Post by Ctuna on Apr 1, 2014 12:55:34 GMT -5
No damage, but I was at home a few weeks ago when the UPS driver delivered my XPA-2. He basically tossed it as hard as he could and it landed with a huge thump on my front porch. I went outside and told him that I hope it was not damaged, and that I saw him throw it up on the porch.
He did not seam to care much and said it would be fine. But he sure did not treat the package as I thought it should have been handled.
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