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Post by garbulky on Apr 1, 2014 13:26:12 GMT -5
They tend to ship in two boxes or use very sturdy styrofoam. Basically when it arrives, usually the packaging is pretty messed up but the unit itself arrives okay.
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hemster
Global Moderator 
Particle Manufacturer
...still listening... still watching
Posts: 51,920
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Post by hemster on Apr 1, 2014 13:40:26 GMT -5
Fortunately I've only had 'damage' in one of the many packages I've received. In the box for my Ultra-10 the styrofoam molding was split but there was no damage to the subwoofer.
Double-boxing really does help protect the contents but in the end, it's a bit of a crapshoot with the courier company's staff handling the boxes.
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Post by bub on Apr 1, 2014 14:14:00 GMT -5
Of the many facets of business that Emotiva excels at, customer service is one of the best. If by rare chance something does go awry, I have full confidence that Emotiva will remedy to your satisfaction..
I've had two 100 + lb packages arrive unscathed.
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Post by USNRet on Apr 1, 2014 14:21:44 GMT -5
I watched as two XPA-1s were dropped to the ground from the truck. The bands popped and outter box damaged. I made some comments to the driver who replied that he guessed that I was one of those people that made cliams. I really don't think there was anything broken but EMO replaced them anyway.
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Post by iramack on Apr 1, 2014 15:29:17 GMT -5
Ctuna, The UPS driver Threw Up on your porch? Was he drunk....   LOL Happy April Fools Day!! |
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Post by garbulky on Apr 2, 2014 11:19:16 GMT -5
I watched as two XPA-1s were dropped to the ground from the truck. The bands popped and outter box damaged. I made some comments to the driver who replied that he guessed that I was one of those people that made cliams. I really don't think there was anything broken but EMO replaced them anyway. So he purposefully dropped a heavy box at an unsafe distance and then chastized you for it. Incredible. |
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Rich
Minor Hero
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Post by Rich on Apr 2, 2014 12:37:42 GMT -5
No damage, but I was at home a few weeks ago when the UPS driver delivered my XPA-2. He basically tossed it as hard as he could and it landed with a huge thump on my front porch. I went outside and told him that I hope it was not damaged, and that I saw him throw it up on the porch. He did not seam to care much and said it would be fine. But he sure did not treat the package as I thought it should have been handled. My XPA-2 arrived with a big hole in the side, through both boxes. I could see the black cloth covering the amp! I would NOT be able to use this box to ship it back if I had to, and I'm one hub away from Tennessee! Fortunately no damage to the unit though, but they sure tried. UPS does NOT care about any packages!! And the heavier or more fragile it seems to be, the worse they treat it!! |
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Post by kkennally on Apr 17, 2014 21:37:39 GMT -5
These are pictures of my second XPA-2 (first one went back due to damage from gouges on side panels of amp)...The second one shown in these pictures (after the UPS driver rolled it end to end down the steps of the truck) was falling apart! Box handles torn off exposing the amp. This is with next day shipping from Emo. kept this one even though the top cover was dented outwards....It works perfectly. Never had this problem when they used FedEx. |
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Post by ocezam on Apr 26, 2014 18:19:42 GMT -5
Never had this problem when they used FedEx. As a Fedex employee, thanks for the statement. As an Emotiva customer, 9 Emotiva components, never any damage. To the OP, buy what your heart desires. On the rare occurance you experience shipping damage, call Emotiva, THEY WILL TAKE CARE OF YOU!. |
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Post by TUGA Audiophile on Apr 28, 2014 17:36:39 GMT -5
I live in PORTUGAL and purchase 5 XPA-1, all the units arrived without damage but in the last one's the boxes are really bad.
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Post by Gary Cook on Apr 28, 2014 18:31:49 GMT -5
So far I've had 4 XPA's delivered to Australia (plus a UMC-1, USP-1, UMC-200, Airmotive 4's and an ERC-3) all units arrived OK. Two of them had minor damage to the outer boxes but not inner boxes or the units themselves.
Cheers
Gary
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Post by splash51 on Jan 19, 2015 7:50:48 GMT -5
Hi, I ordered 3 amps this January. 2 XPA-2s, 1 XPA-1L all arrived via UPS. Outer box was a little beat up but inner box and amps were untouched. All arrived within 3 days of order processing. Living that close make a road trip and have them set out for will call!!
Enjoy!! |
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Post by bluemeanies on Jan 19, 2015 10:33:44 GMT -5
I watched as two XPA-1s were dropped to the ground from the truck. The bands popped and outter box damaged. I made some comments to the driver who replied that he guessed that I was one of those people that made cliams. I really don't think there was anything broken but EMO replaced them anyway. This is unheard of! Just reading this pissed me off that someone would be so ignorant to just drop ANY package of weight to the ground. My UPS driver dragged both XPA1's to the back of the truck and carried them to my front door some 30'. Gasping for breath I might ad....lol He asked me what we're in the boxes and I told him...his reply was that he hoped I did not get these things on a weekly basis. There was a gash on one of the boxes but just the outside box. No physical damage to the amp. The funny thing is I did have a small problem with both amps and had to ship them back. That same UPS driver had to re-deliver new amps to my house two weeks later....haha... A side note here Emotiva came thru with very good customer service. I was and am 100% satisfied. |
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klinemj
Emo VIPs 
Honorary Emofest Scribe
Posts: 14,742
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Post by klinemj on Jan 19, 2015 11:02:20 GMT -5
The biggest damage in shipping you should expect is your back if you don't lift properly!
Mark
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bootman
Emo VIPs
Typing useless posts on internet forums....
Posts: 9,358
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Post by bootman on Jan 19, 2015 11:12:20 GMT -5
Even if Emotiva made <20lb class D amps we would have stories of shipping damage. Now where are those <20lb class D amps?  |
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Post by kellsey on Feb 9, 2015 19:55:21 GMT -5
No damage, the shipping box wasn't even dirty.
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Post by DavidR on Aug 25, 2015 9:52:33 GMT -5
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Post by garbulky on Aug 25, 2015 13:45:29 GMT -5
No damage, but I was at home a few weeks ago when the UPS driver delivered my XPA-2. He basically tossed it as hard as he could and it landed with a huge thump on my front porch. I went outside and told him that I hope it was not damaged, and that I saw him throw it up on the porch. He did not seam to care much and said it would be fine. But he sure did not treat the package as I thought it should have been handled. I'm surprised he could throw it! |
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Post by simpleman68 on Aug 25, 2015 13:48:08 GMT -5
No damage, but I was at home a few weeks ago when the UPS driver delivered my XPA-2. He basically tossed it as hard as he could and it landed with a huge thump on my front porch. I went outside and told him that I hope it was not damaged, and that I saw him throw it up on the porch. He did not seam to care much and said it would be fine. But he sure did not treat the package as I thought it should have been handled. I'm surprised he could throw it! |
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Post by simpleman68 on Aug 25, 2015 13:49:58 GMT -5
Had 7 shipments from Emotiva all without a problem. I also think that I'm fortunate in that regard because of some of the bad shipments I've had in the past.
Our UPS and FedEx guys are awesome though. Like, come up to the door and ask you about your kids and tells you what his little ones are up to. Very cool and unusual.
Scott
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LOL Happy April Fools Day!!
