hemster
Global Moderator 
Particle Manufacturer
...still listening... still watching
Posts: 51,952
|
Post by hemster on May 3, 2014 17:22:38 GMT -5
Sure shipping with insurance gives you peace of mind and I agree. However, good luck trying to claim $800 from insurance if the unthinkable were to occur because $800 is perceived value and not paid amount (with a receipt to prove it).  A StatDec from Emotiva will cover it. Cheers Gary Only if it can be clearly proven that the card was indeed in the package that was lost. |
|
|
|
Post by Gary Cook on May 3, 2014 17:26:53 GMT -5
A StatDec from Emotiva will cover it. Only if it can be clearly proven that the card was indeed in the package that was lost. A StatDec from the sender should suffice for that. If in doubt also take a photo of the card being inserted in the envelope with the address shown. Cheers Gary |
|
|
|
Post by pop on May 3, 2014 17:29:43 GMT -5
Have it packaged at the facility. The shipper will verify what is in the package and write it's contents on the notes. If it was packed by the shipper there is your verification.
|
|
|
|
Post by rigpig on May 3, 2014 18:01:08 GMT -5
Guys I just asked a few simple question concerning the upgrade card process, lets keep it that way
Cheers
Bob
|
|
|
|
Post by Jim on May 3, 2014 19:35:06 GMT -5
Guys I just asked a few simple question concerning the upgrade card process, lets keep it that way Cheers Bob Oh don't worry. I'm sure it'll turn into a USPS, Fedex, UPS rant thread soon.  |
|
|
|
Post by pop on May 3, 2014 20:01:50 GMT -5
Sometimes even after the OP has received his information the thread must go on. Otherwise, a quick call to Emotiva instead of starting a thread would have answered this question promptly and accurately. My Momma always told me "Replies on a thread are like a box of chocolates, you never know what you're gonna get." |
|
|
|
Post by richardrc on May 3, 2014 20:29:54 GMT -5
A StatDec from Emotiva will cover it. Cheers Gary Only if it can be clearly proven that the card was indeed in the package that was lost. This is a moot point as it could be said about any package that is insured! Your reasoning makes insurance pointless. |
|
hemster
Global Moderator
Particle Manufacturer
...still listening... still watching
Posts: 51,952
|
Post by hemster on May 3, 2014 20:39:38 GMT -5
Only if it can be clearly proven that the card was indeed in the package that was lost. This is a moot point as it could be said about any package that is insured! Your reasoning makes insurance pointless. Nope. Ever claimed insurance? They want proof of purchase or receipt. Merely saying you had a card in there without any other paperwork will not work. As Gary pointed out a StatDec from Emotiva may suffice. |
|
|
|
Post by novisnick on May 3, 2014 20:59:39 GMT -5
Sometimes even after the OP has received his information the thread must go on. Otherwise, a quick call to Emotiva instead of starting a thread would have answered this question promptly and accurately. My Momma always told me "Replies on a thread are like a box of chocolates, you never know what you're gonna get." I'm assuming that your going to say,,,,," and that's all I'm going to say about that " ? he,,,,,,,he,,,,,,, |
|
|
|
Post by richardrc on May 3, 2014 21:46:19 GMT -5
Yes, I have unfortunately have had to use insurance and have had to provide a stat dec (signed and witnessed by a JP) to satisfy an insurer. We don't always have photos and receipts of our possessions, and legal instruments are used where we don't. As Gary said, the sender, not Emotiva, is the only one who can testify as to what the package contained. Even if someone witnessed the sender placing a "thing" in an envelope, they could only testify to that, ie that it was a "thing" rather than it being x, y or z. There has to be trust somewhere? You can only do so much to protect yourself. I had some power tools stolen in a burglary and had no record other than the manual, which the insurance company would not accept, they wanted a receipt or a photo with you in it (don't know why as a photo of you in front of a thing is no proof of ownership) In the end they accpeted a stat dec, police report as well vague record from a credit card statement.
|
|
|
|
Post by billmac on May 4, 2014 11:57:11 GMT -5
A StatDec from the sender should suffice for that. If in doubt also take a photo of the card being inserted in the envelope with the address shown. This is also very good advice. Multiple pictures of both sides of the card would be best. Bill |
|
|
|
Post by wizardofoz on May 4, 2014 12:15:51 GMT -5
What about those of us who are overseas...sending in a secure or at least trackable mail to be signed for is our only option I guess, unless an image of the card and the number on the card and they can remove the card number from their record or mark it as claimed already.
|
|
HDSapper
Emo VIPs 
"Any problem on earth can be solved with the careful application of high explosives."
Posts: 833
|
Post by HDSapper on May 4, 2014 12:30:32 GMT -5
What about those of us who are overseas...sending in a secure or at least trackable mail to be signed for is our only option I guess, unless an image of the card and the number on the card and they can remove the card number from their record or mark it as claimed already. I wish it was that easy. I would even be willing to take a picture of the front and back and then another with it cut up. Mailing back a card with a unique number seems like a pointless waste of time. Guess that's part of the reason they simplified things going forward with the discount for life program. |
|
|
|
Post by inventor on May 4, 2014 15:55:14 GMT -5
well, i hope no one is like me. i never knew about a physical card, the warning email was sent to the wrong email, and you guessed it, i never received it. so i am out my 40% card. sucks to be me.
|
|
hemster
Global Moderator
Particle Manufacturer
...still listening... still watching
Posts: 51,952
|
Post by hemster on May 4, 2014 16:04:24 GMT -5
well, i hope no one is like me. i never knew about a physical card, the warning email was sent to the wrong email, and you guessed it, i never received it. so i am out my 40% card. sucks to be me. I'm sorry to hear that. Have you contacted Emotiva about this? |
|
|
|
Post by Gary Cook on May 4, 2014 16:17:42 GMT -5
well, i hope no one is like me. i never knew about a physical card, the warning email was sent to the wrong email, and you guessed it, i never received it. so i am out my 40% card. sucks to be me. Such pessimism in this thread, Emotiva will have a record of supplying you with your processor for warranty purposes, you should also have a record of paying for it. Since each card is numbered I'd be surprised if Emotiva didn't have a record of who got which number. Marrying up the three records would then be possible and it would be easy to identify if your card had been used by someone else. If not then allocating that number to you should suffice and prevent any future use of it. Personally I would have allocated cards to serial numbers and recorded it, then a simple comparison would have verified validity. If I recall correctly overseas customers didn't receive a card, all we had was a serial number and proof of purchase. Maybe Emotiva only allocated serial numbers to cards (that they kept) for overseas customers. Personally I wouldn't give up if I really wanted to buy an XMC-1. Cheers Gary |
|
|
|
Post by rolling01au on May 4, 2014 20:49:53 GMT -5
What about those of us who are overseas...sending in a secure or at least trackable mail to be signed for is our only option I guess, unless an image of the card and the number on the card and they can remove the card number from their record or mark it as claimed already. I didn't think they sent the cards overseas, I believe they keep the details at emotive. Well I hope im right as I have never received my discount card. |
|
|
|
Post by wizardofoz on May 5, 2014 1:45:50 GMT -5
Mine were send early days and as we did a group buy we had 6 cards sent out together and those who got the units each got a card, and the new remotes came this way also.
|
|
KeithL
Administrator
Posts: 10,275
|
Post by KeithL on May 5, 2014 9:59:51 GMT -5
You are correct - overseas customers should have their name and information on file - but we didn't send most of them physical cards. What about those of us who are overseas...sending in a secure or at least trackable mail to be signed for is our only option I guess, unless an image of the card and the number on the card and they can remove the card number from their record or mark it as claimed already. I didn't think they sent the cards overseas, I believe they keep the details at emotive. Well I hope im right as I have never received my discount card. |
|
|
|
Post by bobcel on May 5, 2014 12:11:07 GMT -5
Emotiva has records of what and to whom processors were purchased and shipped. I for one never received a card, did not exist when I purchased my MMC-1, back in 2007/2008. Still have my future processor upgrade in place. And that future is now.....well, soon.. ha
|
|
