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Post by dkojevnikov on Apr 24, 2015 11:45:13 GMT -5
I got my RMA number today (XMC-1 stopped working after 6 days). I asked about possible date of opening of the Canadian repair facility and was told that they don't have this information.
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Post by dkojevnikov on May 8, 2015 9:56:14 GMT -5
Are there any news regarding Canadian repair facility or was it an April fools joke?
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Post by shmoo17 on May 8, 2015 16:53:18 GMT -5
Are there any news regarding Canadian repair facility or was it an April fools joke? hopefully the Canadian demand becomes enough to lease a unit in an industrial strip mall with some warehouse storage? maybe the logic is like "if I do it for my children in Canada, I have to do it for them all (Europe, Australia, etc)" and then they will lose their online direct to customer approach... increase overheads, selling price goes up.....? |
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Post by novisnick on May 11, 2015 19:28:44 GMT -5
Any news about ANYTHING EMOTIVA at this point,,,,,,or put the E-Go on the sales page.   |
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Post by dkojevnikov on May 14, 2015 13:00:50 GMT -5
I was given a preliminary (unofficial) confirmation about June 1st data for Canadian repair facility (same info as in April's podcast). No word about location yet. So it looks like it is slowly but going there.
The irony is that I don't need to RMA my XMC-1 anymore. I managed to revive it by flipping the power switch several times.
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Post by frenchyfranky on May 25, 2015 17:42:43 GMT -5
It was confirmed in the last Friday podcast of May 22th and the repair, service and return facility is located in Calgary. Great news for us. It will be much more easier and a lot less expensive for every bodies. Thanks Emotiva team for taking care of us
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Post by garym on May 25, 2015 17:46:13 GMT -5
He was probably a Cajun (Acadian). Lots of those in South Louisiana. |
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Post by shmoo17 on May 26, 2015 13:33:38 GMT -5
It was confirmed in the last Friday podcast of May 22th and the repair, service and return facility is located in Calgary. Great news for us. It will be much more easier and a lot less expensive for every bodies. Thanks Emotiva team for taking care of us do they need an Accountant in Calgary?  |
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Post by meldhache on May 31, 2015 10:07:53 GMT -5
Amy more News on the repair return service center in Calgary. Will they offer straight sales from there? Will we be able to exchange our older units via our e-club ?
Mel
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Post by novisnick on Jun 3, 2015 8:27:27 GMT -5
And the Big Grand Opening Day Is? ,,,,,,,,,,,,,,,,chirp,,,,,,chirp,,,,,,,,,chirp,,,,,,,,,,,
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Post by novisnick on Jun 16, 2015 22:17:04 GMT -5
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Post by novisnick on Jul 6, 2015 22:42:35 GMT -5
Anybody know the status of EmoNorth?? Im sending out a search party!!  |
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Post by dkojevnikov on Jul 9, 2015 13:38:23 GMT -5
It is open and operational in Calgary, AB. I just sent my XMC-1 for repair there. Anybody know the status of EmoNorth?? Im sending out a search party!! View Attachment |
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Post by novisnick on Jul 9, 2015 13:48:41 GMT -5
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Post by dksosku on Jul 9, 2015 15:27:02 GMT -5
It's a great news!! At the same time i hope i don't have to send my stuff for any repair. So far my XMC-1 is rocking |
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Post by novisnick on Jul 9, 2015 15:32:34 GMT -5
It's a great news!! At the same time i hope i don't have to send my stuff for any repair. So far my XMC-1 is rocking Yes indeed!! My XMC-1 has been rock solid since day one!! And I'm loving the soundscapes it's producing!!!  |
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Post by scottatah on Jul 21, 2015 9:34:53 GMT -5
Any of y'all had to send equipment in for RMA in Calgary as of yet? I'm trying to figure out what I should be expecting for timelines.
Seems I never fully appreciated my UMC-200 until it died and I no longer had a home theater heh.
If no one has any experience, then i'll just provide an update once they finally contact me back to let me know it's repaired and being shipped.
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Post by dkojevnikov on Aug 12, 2015 18:45:51 GMT -5
Any of y'all had to send equipment in for RMA in Calgary as of yet? I'm trying to figure out what I should be expecting for timelines. Seems I never fully appreciated my UMC-200 until it died and I no longer had a home theater heh. If no one has any experience, then i'll just provide an update once they finally contact me back to let me know it's repaired and being shipped. They quoted 12-14 working days for my XMC-1 |
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Post by scottatah on Aug 12, 2015 21:11:26 GMT -5
Coincidentally, almost a month to the day after they received my equipment and the day I was about to follow up on my email from 2 weeks ago they responded with the following:
Thank you for your patience while we get the Canadian Repair Center up and running.
We received your unit for repair; RMA number 72984. We currently are estimating repairs to take between 2-3 days. If at any time during the repair process a technician has a question regarding your unit, you will be contacted.
Once your completed repair has shipped, you will receive tracking information from the shipping carrier.
While it sucks being without the heart of the system, I can understand the wait, I just with companies would do a better job at the customer service side and keeping you in the loop.
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Post by novisnick on Aug 13, 2015 0:21:02 GMT -5
Good and bad news, The good,,,,, you have proof that Emo North is operational The bad,,,,,,you don't have your unit back The ugly,,,,,,we won't talk about him,,,,he,,,,he,,,,he,,,,,,  |
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