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Post by Cogito on Mar 31, 2016 10:19:00 GMT -5
Hi all, Wow, I'm not sure I understand where all of this negative thinking comes from. I don't believe that the accusations being made are really fair, nor do they reflect the realities of our business practices. And they certainly do not reflect our feeling towards our international clients. I believe that Javs experience more closely relates to reality for our International customers. That is to say, that after you have to pay all of the shipping expenses, duties, local taxes, etc. you end up in about the same place as if you had bought it from us and went through all of the hassle of bringing it in country. Now, I know a lot of International clients like to play with valuations to reduce duties, etc. and bring the goods in via creative methods, but we are a business and we cannot bend the rules this way. The other very important thing to bring up is AFTER sales support. Had Javs purchased the unit in the USA and shipped it to Australia directly he would have had a real problem. We were seeing this happen and we did not like the position this put our clients in, or us. Javs had a problem with a locally purchased unit, and his unit was replaced with little or no drama. He purchased it through our international partner and was taken care of. This is they way our international clients deserve to be treated. This is why we have decided to have professionals represent our brand in countries outside of the USA. We're too small to have offices all over the world. Maybe someday, but for now this is being done so that you receive better service and support. It is not done to pad our pockets; you must know that. The distributer has to purchase goods from us, pay for them, ship them to their location, and then sell to the end user, and support them after the sale. And yes, he deserves and needs to make a profit. You'll want him to be there to take care of you in the future! Now, I know that exchange rate exacerbate cost issues, but this is out out of our control. Sometimes the ball swings the other way and our international clients make a killing. We will continue to design and produce high value electronics and related products with the goal of bringing unprecedented value to our customers. We care deeply about all of our clients worldwide and working to bring you products in a competitive and professional manner. By the way, we have new amplifiers, preamplifiers, processors, and loudspeaker models coming out soon in our new BasX line, and they are priced from US$149.00 and top out at US$699.00. They will absolutely blow your minds in terms of value for cost. No one will be accusing us of being greed heads when they see these new models. They are simply amazing new products. Please keep the faith, we're on your side. Cheers, Big Dan Looking forward to checking out the new gear! Big Dan, I know this is a lot to ask, but PLEASE offer real wood veneers as an option for your passive speaker line. Black is so boring and I bet a LOT of us would pay a premium to have the option. Thanks! Oh! Almost forgot! Silver faceplates on the gear too!!!! |
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Post by Jim on Mar 31, 2016 11:56:27 GMT -5
Anyone else see this video?
Maybe it's already been posted, I just decided to check Youtube for Emotiva videos:
Some nice shots of the guts.
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Post by wizardofoz on Mar 31, 2016 12:43:06 GMT -5
I still want the option to buy direct...I don't need dealer support for products that I have, nor future ones I might buy _ I would rather DIY. many of us in Singapore have used our own shipping agents too...its common practice here..as is parallel importing.
I've done (most) all the warranty repairs here for the last 6 years and the new dealer won't even support the products I already own - as I understand it.
Not only that your support people asked me to assist with support of clients I didn't even know not only in Singapore but even one in a country nearby.
Likewise how do I get my UFL 25% of items that are applicable, and use my 40% card when the time comes? What about when you have a sale there - should we not also have some flow on to prices too...Please clarify those points above Dan. If you are not publicizing the support and current discount programs working under this new business model then you leaving yourselves open for all manner of comments and whatnot. Tell it like it is please Dan
As we would say down under ... Not happy Jan
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Lsc
Emo VIPs 
Posts: 3,434
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Post by Lsc on Mar 31, 2016 13:29:45 GMT -5
My local shoe store had a buy 1 get one at 50% off. I didn't need 2 pairs of shoes and couldn't understand why they couldn't give me 25% off of 1 pair of shoes.  The demands put on Emotiva - as if they are a custom shop seem a bit severe vs other companies and the lack of respect given to Big Dan and Emotiva is at times a bit offensive. Case in point, Krell had a debacle where some people had sent their units in and waited 9 months to get their 4K update. They patiently waited in line..imagine if that was Emotiva - the walls at Franklin would come down from thr uproar. |
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Post by pedrocols on Mar 31, 2016 13:40:51 GMT -5
My local shoe store had a buy 1 get one at 50% off. I didn't need 2 pairs of shoes and couldn't understand why they couldn't give me 25% off of 1 pair of shoes. The demands put on Emotiva - as if they are a custom shop seem a bit severe vs other companies and the lack of respect given to Big Dan and Emotiva is at times a bit offensive. Case in point, Krell had a debacle where some people had sent their units in and waited 9 months to get their 4K update. They patiently waited in line..imagine if that was Emotiva - the walls at Franklin would come down from thr uproar. People that buys Krell have so much money that they are probably too busy making money that they don't even realize all the time that went by. By contrast the people that buys Emotiva, who happens to also be poor or too cheap to buy Krell, don't have a life so we just come here and complain all day long...☺ |
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Post by smarties on Mar 31, 2016 13:50:45 GMT -5
I guess if I went Atmos, the XPA gen 3 is a good idea. I have a three channel for front three, a four channel for side & surrounds. So what would I need? Another 4?
I do have a few 2 channel amps but having four boxes a bit much.
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Post by goodfellas27 on Mar 31, 2016 14:39:30 GMT -5
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Post by qdtjni on Mar 31, 2016 14:42:26 GMT -5
Hi all, Wow, I'm not sure I understand where all of this negative thinking comes from. I don't believe that the accusations being made are really fair, nor do they reflect the realities of our business practices. And they certainly do not reflect our feeling towards our international clients. I believe that Javs experience more closely relates to reality for our International customers. That is to say, that after you have to pay all of the shipping expenses, duties, local taxes, etc. you end up in about the same place as if you had bought it from us and went through all of the hassle of bringing it in country. Now, I know a lot of International clients like to play with valuations to reduce duties, etc. and bring the goods in via creative methods, but we are a business and we cannot bend the rules this way. The other very important thing to bring up is AFTER sales support. Had Javs purchased the unit in the USA and shipped it to Australia directly he would have had a real problem. We were seeing this happen and we did not like the position this put our clients in, or us. Javs had a problem with a locally purchased unit, and his unit was replaced with little or no drama. He purchased it through our international partner and was taken care of. This is they way our international clients deserve to be treated. This is why we have decided to have professionals represent our brand in countries outside of the USA. We're too small to have offices all over the world. Maybe someday, but for now this is being done so that you receive better service and support. It is not done to pad our pockets; you must know that. The distributer has to purchase goods from us, pay for them, ship them to their location, and then sell to the end user, and support them after the sale. And yes, he deserves and needs to make a profit. You'll want him to be there to take care of you in the future! Now, I know that exchange rate exacerbate cost issues, but this is out out of our control. Sometimes the ball swings the other way and our international clients make a killing. We will continue to design and produce high value electronics and related products with the goal of bringing unprecedented value to our customers. We care deeply about all of our clients worldwide and working to bring you products in a competitive and professional manner. By the way, we have new amplifiers, preamplifiers, processors, and loudspeaker models coming out soon in our new BasX line, and they are priced from US$149.00 and top out at US$699.00. They will absolutely blow your minds in terms of value for cost. No one will be accusing us of being greed heads when they see these new models. They are simply amazing new products. Please keep the faith, we're on your side. Cheers, Big Dan As an international customer from Europe, I just want to say that I can't be more happy with the way it works now. I also find the general whinging uncalled for. If you don't like the value, you have the freedom of choice to either not buy something at all or buy something from some other vendor. |
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Post by eiffel62 on Mar 31, 2016 16:25:13 GMT -5
I guess if I went Atmos, the XPA gen 3 is a good idea. I have a three channel for front three, a four channel for side & surrounds. So what would I need? Another 4? That's exactly what I am planning on doing. I just ordered the Gen 3 with three channels to start with. It will power the LCR. After I try it out for 30 days, I plan on getting the Gen 3 with four channels and run 4 long XLR cables down into basement and back up with second amp in rear of room. I prefer this to having one 7 or 11 channel amp that requires more than 15 amps to run it. Still deciding on Anthem AVM-60 or wait for XMR-1 for 3-D sound. Then I must deal with problems installing height speakers in finished ceiling family room or other less desirable alternatives. And lastly, make decision to either get third Gen 3 with 4 channels for height or bump up first two Gen 3s by adding 2 channels per amp (less likely). This is precisely the appeal of these amps for someone moving away from an AVR and moving to separates and power amps with current 7.1 setup, thinking of 3-D sound formats. It adds the flexibility to upgrade in stages and consider house/room constraints. |
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Post by yeeeha17 on Mar 31, 2016 17:14:00 GMT -5
If it's just for home theatre use I would get some good class D amps like Crown and save your money for a good processor or speakers and subs. Can't tell a difference in my setup but I am using high efficiency speakers. Just my $0.02
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Post by cheddar on Mar 31, 2016 17:21:16 GMT -5
Has anyone purchased the XPA Gen 3? Anybody thinking of it? I can't keep track with as far off the rails as this thread has gone. I look forward to the reviews on its sound, for sure! (A lot more interesting than endless, repeated debates on cost. Is it Groundhog Day, Bill Murray style?) Mark lol, true. As for the sound- I would dare to guess that they will sound like any amplifier of suitably clean power playing through your speakers. |
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Post by Gary Cook on Mar 31, 2016 17:44:13 GMT -5
As an international customer from Europe, I just want to say that I can't be more happy with the way it works now. I also find the general whinging uncalled for. If you don't like the value, you have the freedom of choice to either not buy something at all or buy something from some other vendor. The fact is I can fly from Sydney to Franklin, buy an XMC-1, stick it in my luggage and bring it home cheaper than I can buy one locally from an Australian retailer. I'm just not sure how anyone can think that's somehow OK. Especially when we were told that there would be no price increase going from the direct selling model to a distributor/wholesaler/retailer model. If warranty was a concern, for the price difference I could send my XMC-1 back to Emotiva in Franklin for service 6 times and still be in front. Cheers Gary |
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Post by eiffel62 on Mar 31, 2016 17:44:41 GMT -5
If it's just for home theatre use I would get some good class D amps like Crown and save your money for a good processor or speakers and subs. Can't tell a difference in my setup but I am using high efficiency speakers. Just my $0.02 I just updated my Signature to indicate what I have. A Crown 1502 powers my pair of Goldenear Triton One's. A loose banana plug connection on the back of the crown, damaged one of those Tritons, which is still in the shop. The Gen3 3 channel will replace the temporary crown amp and also power the center. I loose 25 watts / channel, but it should not make a difference. HT is less important that Multi-channel or stereo, hi-rez music for me. My Triton's needed more power than my aging Denon-3805 AVR could give, so I recently got the Crown amp temporarily until the Gen 3 came out. I also wanted lighter amps instead of behemoth heavy ones. The Crown will power the surrounds until I get the second Gen3 in a few months. Then it will move to the office with the Denon AVR, which will be replaced by either the AVM-60 or maybe even the XMR-1 if it debuts before I can no longer resist the AVM-60. |
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Post by cheddar on Mar 31, 2016 17:50:03 GMT -5
People that buys Krell have so much money that they are probably too busy making money that they don't even realize all the time that went by. By contrast the people that buys Emotiva, who happens to also be poor or too cheap to buy Krell, don't have a life so we just come here and complain all day long...☺ I think some of the people who buy Krell are rich.... most are just misguided, deluded, and seeking approval- as is the case with the vast majority of high end audiophiles. Lovely comments from Mr Laufman by the way. I do feel the concerns re: upgrade for life and other discounts are valid. I respect what Emotiva is doing. I feel the G3 XPA and the upcoming class D lines are moves in the right direction. |
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Post by chicagorspec on Mar 31, 2016 19:24:41 GMT -5
As an international customer from Europe, I just want to say that I can't be more happy with the way it works now. I also find the general whinging uncalled for. If you don't like the value, you have the freedom of choice to either not buy something at all or buy something from some other vendor. The fact is I can fly from Sydney to Franklin, buy an XMC-1, stick it in my luggage and bring it home cheaper than I can buy one locally from an Australian retailer. I'm just not sure how anyone can think that's somehow OK. Especially when we were told that there would be no price increase going from the direct selling model to a distributor/wholesaler/retailer model. If warranty was a concern, for the price difference I could send my XMC-1 back to Emotiva in Franklin for service 6 times and still be in front. Cheers Gary Do it then. Or don't. |
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Post by mick on Mar 31, 2016 19:28:19 GMT -5
Your flogging a dead horse Gary, as I have said before existing members should of had the option to buy direct, what could be fairer than that?
I remember them saying there would be no price increase for international buyers, well that's bull crap,and here's Dan saying the exchange rate works both ways, does he really think if our dollar goes up the retailer will drop his price? yeah right.
Do we get 10% off sale price Noooo
Do we get B grade stock sales Noooo
Do we get to buy from warehouse sales Noooo
Did you support EMO in the early days YES
cheers
Mick
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LCSeminole
Global Moderator 
Res firma mitescere nescit.
Posts: 20,849
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Post by LCSeminole on Mar 31, 2016 19:35:50 GMT -5
Easy folks, lets not get personal. While I too think a bit of beating a dead horse may be going on here, Gary has every right to express his opinions as any other member does as long as we're adhering to the Lounge Rules of Etiquette. If any member gets tired of certain posts then either use the "Member Block List", Profile->Edit Profile->Privacy->"Member Block List" at the bottom of the page, or just use your better judgement, skip reading the post and move on. Thanks for everyone's cooperation.
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Deleted
Deleted Member
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Post by Deleted on Mar 31, 2016 19:41:47 GMT -5
If it's just for home theatre use I would get some good class D amps like Crown and save your money for a good processor or speakers and subs. Can't tell a difference in my setup but I am using high efficiency speakers. Just my $0.02 Blasphemy... |
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Post by Gary Cook on Mar 31, 2016 19:44:18 GMT -5
Your flogging a dead horse Gary, as I have said before existing members should of had the option to buy direct, what could be fairer than that? I remember them saying there would be no price increase for international buyers, well that's bull crap,and here's Dan saying the exchange rate works both ways, does he really think if our dollar goes up the retailer will drop his price? yeah right. Do we get 10% off sale price Noooo Do we get B grade stock sales Noooo Do we get to buy from warehouse sales Noooo Did you support EMO in the early days YES cheers Mick Interesting on the exchange rate Mick, since the local XMC-1 price was announced the $A has appreciated almost 12% (was 0.69 now 0.77) against the $US. Has the price decreased by 12%? Ahhhhhhh no! Support Emotiva, you bet, I have bought and installed for myself and others over 20 Emotiva products. Cheers Gary |
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klinemj
Emo VIPs
Official Emofest Scribe
Posts: 15,086
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Post by klinemj on Mar 31, 2016 19:47:40 GMT -5
I look forward to the reviews on its sound, for sure! (A lot more interesting than endless, repeated debates on cost. Is it Groundhog Day, Bill Murray style?) Mark lol, true. As for the sound- I would dare to guess that they will sound like any amplifier of suitably clean power playing through your speakers. If it were not for the fact that my XPA-2 Gen 1 was not "suitably clean power" for me, I would think they also might sound like any other amp. My gen 1 was a tad harsh. At first, I loved it. But, the more I listened and compared to friends' systems, the more I noticed. Various steps, I including replacing the xpa-2 with Hypex nCores solved my issues. I hope to hear the gen 3's do that also (but don't expect my nCores up for sale anytime soon!) Mark |
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