MC700 shipping

[novisnick]

Jan 17, 2017 18:47:48 GMT -5 leefdalucky said:

Well, more bad news for me.
So disappointed.
It seems they've run out and I won't be receiving mine this shipment.
wow, and i ordered on Nov 30th, too.

Good news, i suppose, is they're willing to get me one of the first units from the next shipment.
I guess I'll wait this out. Disappointing, with all the promises of pre-order being filled, first come first serve etc.

Congrats to those who got them this round.
Let us know how they do.

"WE'RE SOLD OUT OF THE FIRST SHIPMENT! NOW TAKING RESERVATIONS FOR OUR JANUARY SHIPMENT."
This is what I found on the web site, so I'm guessing shipping in February. 

Another good side to this delay for you my friend is that if anything is amiss it'll be fixed in the next batch before shipment to you.

Before anybody asks, I have NO KNOWLEDGE of ANYTHING being wrong with the first shipment. Im just trying to find a silver lining for those that had their unit delayed.

All of you that have received their MC700, PLEASE post pictures and first impressions along with related gear!

PLEASE     
 

[leefdalucky]

No, No they didn't send anything to spam.
I'm saying they actually sent me a mail an hour ago...:

We regret to inform you that our factory shorted us a few units of the MC-700. Unfortunately, we did not know this until the shipment arrived. We are so sorry for the inconvenience.
You are first in line for our next shipment that will be here within the next two weeks. The great news is that you purchased the MC-700 at the sale price and you’re locked in at that price when the next shipment is in. Currently if you were to order today the MC-700 is selling for the regular price of $599.

Geez, I should hope I'm locked in. I already paid for it, at the time of the order.
I'm sad.

[leefdalucky]

P.S. On the other hand, nothing could be worse than the wait for the UMC-1 back in 2008/2009/2010.
(hence the 40% off cards at the time...)
I can do a 2 week stint. We'll see how much patience I've acquired since I last ordered one of these up to Canada.

[GTPlus]

Super excited, just got home to see that my MC-700 was just delivered.

Even more surprising was the fact I received two of them, even though I only bought one. Was there a BOGO event I wasn't aware of?

Pretty sure I know what/how it happened, I'll give Emotiva a ring tomorrow to sort it out and get it back to them.


So there will probably be at least one available soon!

[sydhaynes]

I received my MC-700 and an A-700 amplifier today. It's now set up in my home office.  I'm using stereo mode as my surround speakers and center channel arrive tomorrow, Current speakers are a pair of KEF Q300's and an SVS PB12NSD sub.

I'm currently playing flac with foorbar2000 and it sounds excellent. I previously had a Yamaha and then a Denon providing power, but this combination has really brought the KEFs to life. : )

I do have an issue to discuss, but I posted that in the "issues" thread, It's no biggie, probably user error.

[wvrick]

As anxious as I am to get my MC700 I appreciate you commitment to quality. Keep on testing, I'll wait.

[fourier]

Reserved my MC700 on January 11 at full price from the "January" shipment. Received email on January 25 to place order and did so by phone shortly after. Information from email and phone both indicated that shipping ETA will be available around February 10 - hoping to hear soon!

[jolaca]

I'm also still waiting to hear good news about starting their second shipment that was expected someday after February 10th. But nothing reported yet. Any news to share Emotiva?? Thanks!

[rbk123]

I would guess they're holding up shipping any more until they finish their firmware update.

[fourier]

I emailed Emotiva sales on February 14th and received the following response:

"Thank you for your order. We are waiting on shipping advice and as soon as we have it, we will contact you."

[jolaca]

Hi again, I would like to know something about MC700's 2nd shipment. I didn't mind to wait for it till it was ready, but once paid on January 26th and, having been told that it was expected starting around February 10th, I think it's definitely time to have hopefully good news from Emotiva. So...any news??

[harlan]

Feb 20, 2017 13:40:08 GMT -5 jolaca said:

Hi again, I would like to know something about MC700's 2nd shipment. I didn't mind to wait for it till it was ready, but once paid on January 26th and, having been told that it was expected starting around February 10th, I think it's definitely time to have hopefully good news from Emotiva. So...any news??

They have no idea what customer service actually is. What they have is a bunch of folks who will give them a pass no matter they do or dont do. That pscophantic behavior only serves to tell Emotiva they can continue their poor customer service.

[LCSeminole]

Feb 20, 2017 13:40:08 GMT -5 jolaca said:

Hi again, I would like to know something about MC700's 2nd shipment. I didn't mind to wait for it till it was ready, but once paid on January 26th and, having been told that it was expected starting around February 10th, I think it's definitely time to have hopefully good news from Emotiva. So...any news??

Have you called Emotiva's customer service and asked for an update? While some of the Emotiva crew pops in on the Lounge at times and answers questions if they see them, this is not their official site for customer service. So if you want a definitive answer, a call would be your best bet.

[klinemj]

Feb 20, 2017 13:54:48 GMT -5 harlan said:

They have no idea what customer service actually is. What they have is a bunch of folks who will give them a pass no matter they do or dont do. That pscophantic behavior only serves to tell Emotiva they can continue their poor customer service.

Some of us have never had a bad experience with them despite numerous products owned...in my case over 15 different products. And in fact, many of us have had amazing customer service experiences (while having had numerous horrendous experiences with other a/v companies...).

Net, what do you expect us to do? Fully agree with the occasional person whose experience is not perfect? Or...provide a contrary perspective?

For jolaca, as LC Seminole notes, your best bet is to call them. The bad news is that you gear isn't here yet. The good news is...so many folks bought the first batch and are happy with it so it sold out quickly, so...when it does arrive, it sounds like you will be getting a great unit!

Mark

[harlan]

Happy for you, that doesnt mean they have good customer service. XMC, UMC, missed promises, lack of information, known MC700 issues.

Their main problem is communication.

[klinemj]

Feb 20, 2017 16:55:12 GMT -5 harlan said:

Happy for you, that doesnt mean they have good customer service. XMC, UMC, missed promises, lack of information, known MC700 issues.

Their main problem is communication.

What it means...

UMC owners got 40% off card as an apology. I am one. And, by the time I bought mine, it was perfect, yet I still got 40% off the next processor.

XMC owners never laid a penny out until it was shipping. Design changed several time delaying it from the original idea. End product is a giant killer. And, Emotiva said it would be upgradable and has already proven it (which many said would never happen). Initial launch issues were minor any quickly resolved. And, by the time I got mine, there were no issues.

MC700? Sure...sure issues, but given their history, they will be resolved and quickly. When I bought my Oppo 105, it had issues. Some resolved by a FW update on day 1. Others not. But they handled it. When I bought a Denon product, I had issues. "Help" was abysmal. On both. Huge communication issue. And, an impenetrable wall of "help".

The MC700 has only been out a short time in the grand scheme of things. In these days, if you want a "perfect" product and no shipping delays...simple...wait until they are obsolete. Really, I mean that.

Mark

[jolaca]

Thank you all for your answers!. English is not my native language and I didn't want to seem rude or impolite to Emotiva. I'm quite confident they will deliver soon and MC700 will be a great product. Just wanted to make sure they know that I'm eager to receive it and at the same time decided to post it here to share this feeling with others (and to know about them) that are also waiting for this 2nd shipment. As LC told me maybe I should have posted only directly to them. Anyway, thanks again! 

[socketman]

The only thing i personally can add is that what few issues i have had were quickly resolved and i even talked to the big guy himself. The were good enough to send a Mic to Cross Spectrum for me . If you can not handle delays and work on EMO time you should definitely go with a mainstream offshore run of the mill low budget square box . Anything worthwhile is worth waiting for. And FWIW Oppo has all kinds of issues with the BDP 203 and they have tons of experience with universal players. Also i dont consider late releases to be bad customer service, they always come through it just takes a bit of time.

[harlan]

Once again, their main problem is the lack of communication but I see the pscophants circling the wagons. In my experience as both a customer and someone who brought much more complex products to market, they should be much more forthcoming and should communicate much sooner than they do. Dam, it was hard enough trying to get them to tell us which "bugs" they were working on with the MC700. No excuse for that....none.

Be real, the MC700 was not ready to be released when it was.

[doc1963]

"The MC700 has only been out a short time in the grand scheme of things. In these days, if you want a "perfect" product and no shipping delays...simple...wait until they are obsolete.".... Wow, Mark, I think this is one of the most relevant statements I've ever read. I couldn't agree with you more.

One additional comment (or clarification), if I may, is that "everyone" who made a full price purchase of a UMC-1 (those of us who didn't have, or use, a previously issued method of discount) received a 40% "Next Generation" Upgrade Card. However, those of us who stuck with the UMC-1 throughout the many months of issues were given two things. First, Dan paused the 30 day return window until a workable "official" firmware was released, only after that point did the "trial" clock start. Second, after the 30 day return window closed, those of us who kept our UMC-1 were given $100 in EmoBucks as a personal "thank you" from Emotiva for sticking with them.

As anyone can see from my sig, I've spent a bit of money with Emotiva. I could have spent that money anywhere. Not every transaction was "silky smooth", but not one single time have I ever felt that I have not been treated fairly, handled skillfully or feel that I didn't matter. I've had both Lonnie and Keith email me, personally, to answer technical questions. I've had Dan Laufman, much to my surprise, pick up the phone to take a sales call and was graciously willing to take the time to discuss anything under the sun. To me, these things define customer service.

Harlan...your local Best Buy likely employs more personnel to service your community than Emotiva does to service the entire planet. Sometimes they might fall a bit short, so, yes, I cut them some slack. I guess I'm one of the "bunch of folks that gives them a pass". Maybe you should too. As for "poor communication", things used to be a lot different around here. Both Dan and Lonnie frequented the Lounge quite often and openly shared what was going on at Emotiva from the "inside". All of the likeminded armchair quarterbacks who thought they knew it all eventually took care of that. Dan had enough, Lonnie went silent and now you get crickets. Food for thought don't you think...?

Socketman mentioned Oppo and their current situation with the UHD-203. I own one and, yes, there are problems and they're working on them. All while taking the same beatings for releasing a product that's less than perfect. But guess what, they're not online discussing what they're fixing. Do I worry about it? Nope. I've owned every Oppo "shiny disc" player since their humble beginnings and I have faith that this will be yet another stellar product in the end.

On that topic, click HERE and tell me if you see anything from Oppo publicly discussing a list of "bugs" they're working on. I'll save you the trouble, they're not. Neither does anyone else.

This forum, although paid for through the generosity of Emotiva, is NOT a manufacturer's support site. Sales questions should be directed to "[e-mail]". Customer Service questions should go to "[e-mail]". Support issues go to "[e-mail]". Their office hours are Monday through Friday, 8am to 5pm (Central Standard Time), and their phone number is 1.877.366.8324. If you have a question and need an answer NOW, that's how it's handled. The rest of us are just here to help our friends and fellow enthusiasts where we can...