UMC1 after 5 years of use (and many problems)

[pike]

This is how the powersupply board looks, unit completely stopped working the other day. (HDMI input kept resetting).

Emotiva must have really used quality components (pun intended) on this board!

I will attempt to clean the pcb and replace all 20 caps. Hopefully I can get a few years more out of this (5 years is a little short in my book).

[405x5]

Sept 25, 2017 11:26:35 GMT -5 pike said:

This is how the powersupply board looks, unit completely stopped working the other day. (HDMI input kept resetting).

Emotiva must have really used quality components (pun intended) on this board!

I will attempt to clean the pcb and replace all 20 caps. Hopefully I can get a few years more out of this (5 years is a little short in my book).

View AttachmentView AttachmentView Attachment

Did you make any effort to get with the good folks at EMOTIVA?
You ran it for 5 years, so you were happy 😃 before things went wrong.....no?

Bill

[pike]

No, sorry, you can't spin this positively.

I had many problems over the years. One problem was that I had to switch inputs often because the mapping of channel became incorrect.

5 years of hell you could say, with this as the final? conclusion.

I early on realized that support was lacking for Emotiva products, so that was not a way to get help. Furthermore this product has been canceled how many years now?

I stand by my original viewpoint that this is not normal wear and tear, but instead extremely poor choice of components (caps).

[teaman]

Sorry this happened with your unit, electronics should far outlast that time span. I have never owned an Emotiva processor but I enjoy my Sherbourn ones.

[rbk123]

Sept 25, 2017 22:50:51 GMT -5 pike said:

5 years of hell you could say, with this as the final? conclusion.

Why would you put up with such hell for 5 years? You could have easily sold it with just a small impairment and found something that would have given you heaven instead of hell. Yet you have 5 years you can never get back. It's like speeding along on the highway and you catch up to someone going slow in your lane. Whelp, he's in your lane so there's nothing you can do but go miserably slow until your exit.

[405x5]

Sept 26, 2017 8:44:09 GMT -5 rbk123 said:

Sept 25, 2017 22:50:51 GMT -5 pike said:

5 years of hell you could say, with this as the final? conclusion.

Why would you put up with such hell for 5 years? You could have easily sold it with just a small impairment and found something that would have given you heaven instead of hell. Yet you have 5 years you can never get back. It's like speeding along on the highway and you catch up to someone going slow in your lane. Whelp, he's in your lane so there's nothing you can do but go miserably slow until your exit.

Yes...you know when I first started reading this, I smelled troll, but now I don’t think 🤔 so.
Why would someone cry like this and not communicate with customer service, I mean Emotiva has some of the most accommodating personnel I’ve ever dealt with.

As usual, I think it’s not very nice to use the forum provided by Emo. to diss them and not provide two sides of a story. At the end of the day this is a customer service issue and really shouldn’t be here at all.


Bill

[esquire]

Admittedly there were issues but they were ironed out. Enjoyed the UMC-1 for many years.

[lynnmass603]

its actually adhesive when caps leak it looks worse than that

[fattykidd]

That is the most interesting burned colour of adhesive I’ve ever seen. The white plug that is discoloured as well must’ve just been in the way.

I had a umc-1 as well. The issues were far from ironed out.

I feel this is more of a fire hazard than customer service issue.
Delete everything EXCEPT the pictures. If your board looks like this stop using it for anything other than a doorstop.

Anyway, Just my opinion. Everyone has one.
To the op. I’m not sure what you expected from your post here. You will receive no sympathy/empathy from the lounge members.

[rbk123]

I'd give him empathy if he punted on it after a few months, like some are doing with the MC after too many tries & fails, but 5 years? No empathy on that if it's even true. Maybe a Darwin award, though.

[teaman]

Sept 26, 2017 11:14:43 GMT -5 fattykidd said:

That is the most interesting burned colour of adhesive I’ve ever seen. The white plug that is discoloured as well must’ve just been in the way.

I had a umc-1 as well. The issues were far from ironed out.

I feel this is more of a fire hazard than customer service issue.
Delete everything EXCEPT the pictures. If your board looks like this stop using it for anything other than a doorstop.

Anyway, Just my opinion. Everyone has one.
To the op. I’m not sure what you expected from your post here. You will receive no sympathy/empathy from the lounge members.

I was sympathetic brother. I don't know why this forum has to be an attack tank every time something goes wrong with somebody's Emotiva gear and they post about it. It drives my nuts to see the fangs come out attacking someone who is frustrated with something they bought with the thoughts that these electronics should be symptom free.

I still use a Technics integrated in my garage that has never been cleaned, recapped or anything and has been trouble free for thirty years. I too would be pissed if my Emotiva processor went bad just outside of five years. Hell, Novisnick just had a problem with his Emotiva amp that is practically new. Sh*t happens sometimes and it shouldn't be that everyone jumps down their throat for posting about it.

The more I see this crap, the less I come in here.

[novisnick]

Sept 26, 2017 11:27:17 GMT -5 teaman said:

Sept 26, 2017 11:14:43 GMT -5 fattykidd said:

That is the most interesting burned colour of adhesive I’ve ever seen. The white plug that is discoloured as well must’ve just been in the way.

I had a umc-1 as well. The issues were far from ironed out.

I feel this is more of a fire hazard than customer service issue.
Delete everything EXCEPT the pictures. If your board looks like this stop using it for anything other than a doorstop.

Anyway, Just my opinion. Everyone has one.
To the op. I’m not sure what you expected from your post here. You will receive no sympathy/empathy from the lounge members.

I was sympathetic brother. I don't know why this forum has to be an attack tank every time something goes wrong with somebody's Emotiva gear and they post about it. It drives my nuts to see the fangs come out attacking someone who is frustrated with something they bought with the thoughts that these electronics should be symptom free.

I still use a Technics integrated in my garage that has never been cleaned, recapped or anything and has been trouble free for thirty years. I too would be pissed if my Emotiva processor went bad just outside of five years. Hell, Novisnick just had a problem with his Emotiva amp that is practically new. Sh*t happens sometimes and it shouldn't be that everyone jumps down their throat for posting about it.

The more I see this crap, the less I come in here.

Keep the faith brotha! Stuff happens and we move along, first world problems aren’t the nd of the world.! Keep the Faith 😁

[Loop 7]

I was frustrated when my XDA-2 Gen 2 needed warranty service after only 18 months and then my UMC-200 after 4 years. The gear sounds amazing but I guess the days of having decades of worry-free use are over.

There are endless reasons told by manufacturers about complexity, rapid changing feature requirements and more but I think everyone gets frustrated at some point about the temporary state of products in this era.

On the other side, consider how some will be spending $1,000 on a phone in the next year but with the expectation that it only last 24 months.

[fattykidd]

Sept 26, 2017 11:27:17 GMT -5 teaman said:

Sept 26, 2017 11:14:43 GMT -5 fattykidd said:

That is the most interesting burned colour of adhesive I’ve ever seen. The white plug that is discoloured as well must’ve just been in the way.

I had a umc-1 as well. The issues were far from ironed out.

I feel this is more of a fire hazard than customer service issue.
Delete everything EXCEPT the pictures. If your board looks like this stop using it for anything other than a doorstop.

Anyway, Just my opinion. Everyone has one.
To the op. I’m not sure what you expected from your post here. You will receive no sympathy/empathy from the lounge members.

I was sympathetic brother. I don't know why this forum has to be an attack tank every time something goes wrong with somebody's Emotiva gear and they post about it. It drives my nuts to see the fangs come out attacking someone who is frustrated with something they bought with the thoughts that these electronics should be symptom free.

I still use a Technics integrated in my garage that has never been cleaned, recapped or anything and has been trouble free for thirty years. I too would be pissed if my Emotiva processor went bad just outside of five years. Hell, Novisnick just had a problem with his Emotiva amp that is practically new. Sh*t happens sometimes and it shouldn't be that everyone jumps down their throat for posting about it.

The more I see this crap, the less I come in here.

There’s always an exception. Cheers friend.

[jcz06]

Stupid question OP.....Did it ever get sent back to Emotiva for warranty repair?

[jcz06]

Sept 25, 2017 22:50:51 GMT -5 pike said:

No, sorry, you can't spin this positively.

I had many problems over the years. One problem was that I had to switch inputs often because the mapping of channel became incorrect.

5 years of hell you could say, with this as the final? conclusion.

I early on realized that support was lacking for Emotiva products, so that was not a way to get help. Furthermore this product has been canceled how many years now?

I stand by my original viewpoint that this is not normal wear and tear, but instead extremely poor choice of components (caps).

Again I ask, did you ever send it back to Emotiva while it was under warranty?  I had a channel go out on a P5 from Anthem and it was under warranty so I simply had to get it back to them for warranty service and all was good!

[thrillcat]

Sept 26, 2017 12:12:26 GMT -5 Loop 7 said:

... but I think everyone gets frustrated at some point about the temporary state of products in this era.

Emotiva products, while they aren't perfect, are pretty much the opposite of "temporary", considering they actually repair them.

Temporary products are printers, where they'd rather you buy a new printer than change the ink cartridges. DVD players --- why fix it when you can grab a new one for $40 at a gas station?

Temporary products are instantly obsolete due to software/technology advancement, slowed down by the new software.

Emotiva products are not without their bugs. They wear out. But they are far less 'temporary' than a VERY large cross-section of their competitors.

[pike]

Sept 26, 2017 14:17:19 GMT -5 jcz06 said:

Stupid question OP.....Did it ever get sent back to Emotiva for warranty repair?

No, because I live in Sweden

Shipping would cost probably 200-300$ for repair it.

[jcz06]

Sept 26, 2017 16:17:55 GMT -5 pike said:

Sept 26, 2017 14:17:19 GMT -5 jcz06 said:

Stupid question OP.....Did it ever get sent back to Emotiva for warranty repair?

No, because I live in Sweden

Shipping would cost probably 200-300$ for repair it.

ah...yes you do have a bit of a predicament......    

[garbulky]

At first I was going to say it was the glue to hold the caps safely. But that is probably not the case here as it doesn't look normal.
You have my sympathies. It sucks having gear that messes up. It's okay to rant a little bit if there is a reason for it. It looks like there is one for you. I've been overall lucky with my dealings with Emotiva but I've never bought something as complex as a processor. I tried an MC-700 at a friends house, and it definitely wasn't for me with its "eccentricities".

On one hand, it's great that's Emotiva is exploring the very complex world of processors as it only makes them more technically capable. But on the other hand, I wonder if they would be better off not going anywhere near processors and simply dealing with rock solid technology that doesn't easily become outdated/come with bugs. I.e. the rest of their line.