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Post by blindsay on Nov 19, 2017 12:16:09 GMT -5
Hey all,
Have the MC-700 and i was having some issues with my Xbox One S as a source (it wouldnt go above 24hz, which didnt really bother me since thats how i watch my movies)
But i picked up a Sony UBP-X800 because im giving the xbox to a friend and i am having issues with the MC-700 acquiring the resolution.
The blu-ray player is plugged into HDMI 1 for the inputs
On the output side, if i use HDMI 1, i get a black screen and nothing else and my projector detects "720p 60hz". If i use HDMI 2, i get half the image. All brand new cables that i went out and bought when troubleshooting the issues with the xbox about a month or so ago.
If i plug the blu-ray directly into the projector it works perfectly.
any ideas?
edit: Also having trouble with SACD's. I have DSD disabled and have it set to output as PCM on the blu-ray player but i get no audio at all.
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Post by rbk123 on Nov 20, 2017 12:48:48 GMT -5
When you say brand new cables, what kind are they? Are they 4k certified?
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Post by garbulky on Nov 20, 2017 13:41:07 GMT -5
I believe only certain inputs on the MC-700 are 4k HDCP 2.2
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Post by blindsay on Nov 20, 2017 17:44:59 GMT -5
When you say brand new cables, what kind are they? Are they 4k certified? I have tried many different cables, from the cable that came with my xbox one s to mediabridge to even going to best buy and buying new cables. The same cables work directly to the projector, its only with the MC-700 in the middle that its an issue |
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Post by blindsay on Nov 20, 2017 17:46:09 GMT -5
When you say brand new cables, what kind are they? Are they 4k certified? I have tried many different cables, from the cable that came with my xbox one s to mediabridge to even going to best buy and buying new cables. The same cables work directly to the projector, its only with the MC-700 in the middle that its an issue Yeah 1-3 are, I am using input 1 |
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Post by rbk123 on Nov 20, 2017 18:07:26 GMT -5
I have tried many different cables, from the cable that came with my xbox one s to mediabridge to even going to best buy and buying new cables. The same cables work directly to the projector, its only with the MC-700 in the middle that its an issue The MC is very cable sensitive - it's been reported by all users across the board, including myself. It's imperative that your cables aren't just "new" but they're 4K approved. That may not be your problem, but I know it solved many of my problems and I don't even have a 4K source or TV. |
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Post by blindsay on Nov 20, 2017 18:09:27 GMT -5
I have tried many different cables, from the cable that came with my xbox one s to mediabridge to even going to best buy and buying new cables. The same cables work directly to the projector, its only with the MC-700 in the middle that its an issue The MC is very cable sensitive - it's been reported by all users across the board, including myself. It's imperative that your cables aren't just "new" but they're 4K approved. That may not be your problem, but I know it solved many of my problems and I don't even have a 4K source or TV. Any ones in particular you suggest? |
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Post by doc1963 on Nov 20, 2017 18:58:09 GMT -5
I can say that both my, and my daughter’s, X800’s were no joy during the initial setup. Both resulted in a “black screen” once the player booted into its own menu. Neither units run through an AVR or AVP. Both are connected directly to the TV. I had to unplug the unit from the wall and start the process again. I believe the problem is with the handshake as it switches resolutions as it boots into the menu. Sony could have, and should have, put a little more effort into the menu system. For our LG OLEDs, I had to manually set the “Output Video Resolution” to 4K and “YCbCr/RGB” to YCbCr (4:2:2). You might try this to see if it works for you. Your problem with DSD might be due to th fact that Sony converts DSD to PCM using a sampling rate of 176.4 kHz. If memory serves me correctly, I believe the UMC series processors had issues with that sample rate and didn’t support it. Maybe the MC-700 doesn’t either. You might want to run that issue by Emotiva for an accurate answer. As far as cable, I agree that you should be using “HDMI 2.0 Certified Premium” cables from a manufacturer who actually provides the personalized, hologrammed label to prove it. They don’t have to cost a small fortune. I highly recommend the Monoprice cables found HERE. Also, it’s now recommended to use a minimum length of 6’ between the source device and the AVR or AVP and its never recommended to exceed 20’ with a “wire only” cable for a stable 4K UHD signal to the display. Hope this helps... |
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Post by blindsay on Nov 20, 2017 19:11:35 GMT -5
I can say that both my, and my daughter’s, X800’s were no joy during the initial setup. Both resulted in a “black screen” once the player booted into its own menu. Neither units run through an AVR or AVP. Both are connected directly to the TV. I had to unplug the unit from the wall and start the process again. I believe the problem is with the handshake as it switches resolutions as it boots into the menu. Sony could have, and should have, put a little more effort into the menu system. For our LG OLEDs, I had to manually set the “Output Video Resolution” to 4K and “YCbCr/RGB” to YCbCr (4:2:2). You might try this to see if it works for you. Your problem with DSD might be due to th fact that Sony converts DSD to PCM using a sampling rate of 176.4 kHz. If memory serves me correctly, I believe the UMC series processors had issues with that sample rate and didn’t support it. Maybe the MC-700 doesn’t either. You might want to run that issue by Emotiva for an accurate answer. As far as cable, I agree that you should be using “HDMI 2.0 Certified Premium” cables from a manufacturer who actually provides the personalized, hologrammed label to prove it. They don’t have to cost a small fortune. I highly recommend the Monoprice cables found HERE. Also, it’s now recommended to use a minimum length of 6’ between the source device and the AVR or AVP and its never recommended to exceed 20’ with a “wire only” cable for a stable 4K UHD signal to the display. Hope this helps... Thanks, ill give those forced settings a try. thats too bad about the SACD's if thats the case  I hadnt heard about the minimum length for a cable before? One of the cables i am using is really short, like 3ft edit: yeah i was hoping the X800 would keep me from needing to buy an Oppo lol |
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Post by rbk123 on Nov 21, 2017 10:23:04 GMT -5
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bootman
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Typing useless posts on internet forums....
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Post by bootman on Nov 21, 2017 11:19:48 GMT -5
Also try and see if you can reset the EDID information that your projector has. (I think there is a re-sync function for this?)
It needs to see the AVR first vs the player first or you will have issues when you switch things around.
Also make sure the projector's firmware is up to date.
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bootman
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Typing useless posts on internet forums....
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Post by bootman on Nov 21, 2017 11:24:03 GMT -5
One more thing. HDMI is a chain and the chain starts at the display and ends at the source. So power up the display first, then the avr/avp or HDMI switch then power up the player. This should ensure the sync happens in the correct order. ...isnt HDMI fun?  |
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Post by blindsay on Nov 21, 2017 17:34:53 GMT -5
One more thing. HDMI is a chain and the chain starts at the display and ends at the source. So power up the display first, then the avr/avp or HDMI switch then power up the player. This should ensure the sync happens in the correct order. ...isnt HDMI fun? thats the order i typically do it anyways haha. hdmi never really gave me issues till the jump to 4k I have 2 of the monoprice cables (6ft) on the way and they should be here tomorrow. Ill post back when i re-test with those. Thanks everyone |
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Post by blindsay on Nov 22, 2017 18:46:22 GMT -5
New cables arrived and unfortunately they didnt fix the issue. No change at all from the previous behavior Messed around with the startup behavior of the devices a bunch and no change no matter the order. If i power the projector up first it says no source found (as expected) then i turn on the mc-700 and it goes to the 720p 60hz and just a black screen. If i turn on the Sony at that point im still at the same black screen. If i hit the menu button on the emotiva it does switch to the fullscreen menu but as soon as i exit it goes back to the black screen |
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Post by Gary Cook on Nov 22, 2017 21:10:01 GMT -5
Just in case, there is firmware update available from Sony, M36.R.0178
I have found issues when "Auto" selections are made. For example when the payer is talking direct to the TV they exchange what settings they can handle and pick one that suites both (ie; handshaking). With a processor in between that handshaking can get confused, so often turning off auto and manually selecting the format solves that issue.
Some simple problem solving stuff that worked for me;
When you say "blank screen" does that also mean no audio?
Are you playing a 4K BR or upscaling a 2K BR? Have you tried a 2K BR with no upscaling?
Do you have HDR On, Auto or Off? I'd try On and Off, not Auto.
In the YCbCr/RGB HDMI settings do you have it set to "auto", I suggest trying YCbCr (4:2:2) or YCbCr (4:4:4) or even RGB.
In the HDMI Deep Colour setting there is Auto and Off, once again I'd suggest trying off.
I'd also turn Off 3D Output
The half screen problem sounds like a TV Type setting, make sure it's set to 16:9. Sony also have a Screen Format selection (just to confuse the issue) I'd try both Full and Normal.
Last one, Cinema Conversion Mode, default is Auto, I'd suggest trying Video.
Most likely it is a combination of the above, so I'd strongly suggest only changing one at a time and then testing the result. Or you can get impatient, like me, and turn all of the Auto's off. Remember you will only have to do this once, once it works, write down the settings, just in case someone accidentally pushes the Defaults button.
Cheers
Gary
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Post by blindsay on Nov 22, 2017 21:47:01 GMT -5
Just in case, there is firmware update available from Sony, M36.R.0178 I have found issues when "Auto" selections are made. For example when the payer is talking direct to the TV they exchange what settings they can handle and pick one that suites both (ie; handshaking). With a processor in between that handshaking can get confused, so often turning off auto and manually selecting the format solves that issue. Some simple problem solving stuff that worked for me; When you say "blank screen" does that also mean no audio? Are you playing a 4K BR or upscaling a 2K BR? Have you tried a 2K BR with no upscaling? Do you have HDR On, Auto or Off? I'd try On and Off, not Auto. In the YCbCr/RGB HDMI settings do you have it set to "auto", I suggest trying YCbCr (4:2:2) or YCbCr (4:4:4) or even RGB. In the HDMI Deep Colour setting there is Auto and Off, once again I'd suggest trying off. I'd also turn Off 3D Output The half screen problem sounds like a TV Type setting, make sure it's set to 16:9. Sony also have a Screen Format selection (just to confuse the issue) I'd try both Full and Normal. Last one, Cinema Conversion Mode, default is Auto, I'd suggest trying Video. Most likely it is a combination of the above, so I'd strongly suggest only changing one at a time and then testing the result. Or you can get impatient, like me, and turn all of the Auto's off. Remember you will only have to do this once, once it works, write down the settings, just in case someone accidentally pushes the Defaults button. Cheers Gary I cant even get to the menu for the blu-ray player so i havent even been able to test a movie. Ill go through the settings and try to set them, rather than leave them on auto. Thanks for the suggestion |
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Post by doc1963 on Nov 22, 2017 23:46:26 GMT -5
New cables arrived and unfortunately they didnt fix the issue. No change at all from the previous behavior Messed around with the startup behavior of the devices a bunch and no change no matter the order. If i power the projector up first it says no source found (as expected) then i turn on the mc-700 and it goes to the 720p 60hz and just a black screen. If i turn on the Sony at that point im still at the same black screen. If i hit the menu button on the emotiva it does switch to the fullscreen menu but as soon as i exit it goes back to the black screen I didn’t think the MC-700 had an OSD on the 4K compatible HDMI output. Are you sure you’re using HDMI Out 1...? |
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Post by DaFalcon on Nov 23, 2017 1:07:55 GMT -5
When I originally setup my MC-700 with a X800 I had the same problem - no display when it booted up. So I ended up using the video out of the player directly into my LG OLED. Sometime later I tried it back in the MC-700 and I realized that I could get video out if I had a 4K disc in the player and just hit play on the remote. I couldn't get into the players menus though. I haven't tried it again with the 2.9.2 firmware. If it hasn't changed with the 2.9.2 firmware that means that the 4K support on the MC-700 can't pass through 4K, 60hz, chroma 4:4:4. As that's what I've read the X800 uses for it's menus. I was using the Monoprice cables that work fine directly connected to the TV.
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Post by doc1963 on Nov 23, 2017 3:59:35 GMT -5
If the X800 does, in fact, send the menu at 2160p/60/4:4:4, that’s a waste of bandwidth and likely a big part of the problem many experience with this device during the initial setup. There are many complaints in the dedicated thread over on the AVS Forum and I’ve experienced the same issue, myself, on two of these units connected directly to LG OLED TVs. Since the MC-700 fully supports HDMI 2.0a on inputs 1-3 and output 1, this shouldn’t present a problem. It does (since 4K/60/4:4:4 requires 17.82 Gbps of cable bandwidth) present itself as a torture test for the cables themselves. I’m sticking to my suggestion of ensuring that the X800 is set to a forced output resolution of 4K and a forced YCbCr 4:2:2 color space. I also recommend using only “HDMI 2.0 Premium Certified” cables (and I trust only Monoprice and Blue Jeans Cables) and keep them to a minimum of 6 feet between the source and AVR and a maximum of 20 feet between the AVR and display. If you require more than a 20 foot run between your AVR (or AVP) and your display, then you must go either “Active Hybrid” or “Active Optical”. In today’s world of 4K UHD, your HDMI chain is always on the verge of failure. We can no longer assume that a cable that works fine in one situation will work at all in another. In all cases, a cable that it tested, and individually certified, to pass a full 18 Gbps bandwidth at its given length is a must. For example, if a basic 4K UHD Blu-ray disc (with HDR-10) requires a bandwidth of 13 Gbps (which most high quality cables will support), but the player’s menu system boot up requires a bandwidth of 17.82 Gbps (and your cable isn’t up to the task), guess what you’re not getting beyond...  Since you’ve done so much switching of components, I would also recommend that you flush any residual EDID information that may be stored within the components themselves. A full power down at the master power switch (not merely a powered standby) of each component in the chain for a minimum of five minutes will generally do the trick. Make sure you’ve set the “forced” settings (mentioned previously) before reintroducing the X800 back into the chain. Connect it directly to the display to do this (if you must) prior to doing any of this. Unplugged all of the HDMI cables from the MC-700 and turn the master power switch (on the backside of the unit) off. With the HDMI cables still disconnected, turn on the power to the MC-700 and let it boot. Once fully booted, return it to standby and turn the master power switch back off. Wait at least five minutes. This should flush the MC-700. Now you’re ready to start over. Connect the display to HDMI Output 1 of the MC-700 and the X800 to HDMI Input 1. Power up the display first (allowing it to fully boot), the MC-700 second (allowing it to fully boot) and the X800 last. Hope this helps... |
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Post by adaboy on Nov 23, 2017 9:20:50 GMT -5
Sounds like a good time to sell your MC700 and pickup almost any off the shelf 4k Avr or prepro just in time for Christmas.
I install home theaters for a living and never have these problems with cables trying to get them to work with a device like the MC700.
All of this time wasted and frustration on this unit geez.
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