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Post by 405x5 on Feb 22, 2019 0:07:57 GMT -5
It never ceases to amaze me how some folks would prefer to put on the drama queen and complain in the wrong place.....instead of networking directly with technical support THEN implement and share the before and after on the forum. Bill I have contacted support several times. There were a few promises to "look" at a few things, which they never did. To answer the OP: Emotiva will not be fixing any of this, they haven't even updated the firmware in forever. I would be shocked if anyone official commented on this thread. Threads like this are one way to either get a response, or at least show possible buyers to avoid purchasing a unit with so many issues. My issues were: 4k compatibility with a few common devices, also a 4k problem that caused the MC700 to need a hard reboot to fix - this was the issue that they never got around to looking at. Since then, some other users have commented that their MC700 works with some of the devices I had problems with, so maybe my unit was defective. However, I would never know since they never offered to look at it or test the problem on their own despite my unit still being under warranty at the time. Audio pops with source format changes - I was told this was due to their design choice - they used an HDMI switch that can't detect format changes, so it will play encoded digital noise like it is PCM until the firmware figures out that an encoded signal is being received. Audio drop outs - never complained about this, but it happens enough that I had to hear my wife complain about it all the time. Lip sync - I had some issues with this with Amazon streams. Manually adjusting the lip sync only works up to a point. After some point, it doesn't seem to apply any further delay despite the delay number changing. I replaced my unit with a Marantz and have never been happier. The MC700 is gathering dust on a shelf. I feel too bad to sell it to some sucker, so it is basically worthless to me. Wow! I have no words except to say that, when comparing my own personal experience with emo. Tech. Support to what I’ve read here, I would say, you guys must have dialed the wrong number. 😆😁😄😃😀 Bill |
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Post by adaboy on Feb 22, 2019 1:45:00 GMT -5
[/quote] Wow! I have no words except to say that, when comparing my own personal experience with emo. Tech. Support to what I’ve read here, I would say, you guys must have dialed the wrong number. 😆😁😄😃😀 Bill[/quote]  |
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Post by teaman on Feb 22, 2019 2:29:54 GMT -5
I have contacted support several times. There were a few promises to "look" at a few things, which they never did. To answer the OP: Emotiva will not be fixing any of this, they haven't even updated the firmware in forever. I would be shocked if anyone official commented on this thread. Threads like this are one way to either get a response, or at least show possible buyers to avoid purchasing a unit with so many issues. My issues were: 4k compatibility with a few common devices, also a 4k problem that caused the MC700 to need a hard reboot to fix - this was the issue that they never got around to looking at. Since then, some other users have commented that their MC700 works with some of the devices I had problems with, so maybe my unit was defective. However, I would never know since they never offered to look at it or test the problem on their own despite my unit still being under warranty at the time. Audio pops with source format changes - I was told this was due to their design choice - they used an HDMI switch that can't detect format changes, so it will play encoded digital noise like it is PCM until the firmware figures out that an encoded signal is being received. Audio drop outs - never complained about this, but it happens enough that I had to hear my wife complain about it all the time. Lip sync - I had some issues with this with Amazon streams. Manually adjusting the lip sync only works up to a point. After some point, it doesn't seem to apply any further delay despite the delay number changing. I replaced my unit with a Marantz and have never been happier. The MC700 is gathering dust on a shelf. I feel too bad to sell it to some sucker, so it is basically worthless to me. Wow! I have no words except to say that, when comparing my own personal experience with emo. Tech. Support to what I’ve read here, I would say, you guys must have dialed the wrong number. 😆😁😄😃😀 Bill You must have Dan on direct dial then because I have only been lucky enough to get an actual answer by talking to Grayson or Damon, if not PM'ing KeithL. My phone calls have never been handled appropriately. I have spent an awful lot of money and invested lots of my time bringing in customers. I'm not going to get into the weeds about my less than stellar interactions but here is a recent one. Three weeks ago I won an auction for a pair of XPA-1 Gen 2 from the jadedesign Ebay store. Listing clearly showed and mentioned trigger cables and power cords being included with each amp. I received the amps but no cords or cables were in the boxes. First off, I sent two messages to jadedesign through the buyer tools on Ebay with zero reply. That is two messages, three days apart. Next I Pm'd Cathy here in the forum, and have never heard back from her at all. I have purchased a lot of gear from the jadedesign store and have had a couple of small issues in the past. One previous issue was not receiving a power cord with an amp. At that time I sent several messages through Ebay and after a few days with no reply, I called Emotiva. When I spoke with the woman that answered the call she told me they had nothing at all to do with the Ebay listings and that Cathy handles all of that separately....which is why I first reached out to her this time around. Following up, I reached out to Hair Nick here on the forum and asked him how I should proceed. His suggestion was for me to call the Emotiva number and speak with sales directly. The following day I called Emotiva and talked to Tim in sales. He called up the listing and verified that I was in fact the winning bidder, also had me verify my shipping address. Told me he would check into it, get things ready and packed to ship and would follow up. He never did. After three business days I called back and lucked out with Grayson answering my call. He called up the transaction and verified everything with me. He assured me he would send the cables and cords out the next day. The following morning I received an email with a verification of shipping address being printed to be sent out. Next day I received the tracking number and finally had something concrete behind my shipment. I finally received my package with everything this past Monday. Over two weeks after my winning the auction. A huge thank you to Grayson, he came through for me once again. It pays to talk to those you are familiar with and feel comfortable enough to speak with. Damon and Grayson have never let me down, whether it is a question for an issue or even a general question on a sale item. I just wish the rest of the Emotiva crew could be as efficient and responsible. Sorry but because of my own experiences I feel for the OP. After several calls with no answers or no call backs, I don't know what else you people want him to do but vent here. At least people will see it, and respond...even if none of us can help him. I find it very disappointing. |
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Post by michaels on Feb 22, 2019 7:10:59 GMT -5
I'm sorry, but I can't agree Protean Force's position of expecting Emotiva's usual level of support when buying used deals on EBay.
Someone made a mistake repackaging the amp and left out the cables. Sorry it took so much effort to resolve, but you should've let EBay handle it. It's easy to file an "item not as described" claim. Who knows, Ebay may have credited you for the price of the amp.
The problem seems to be with Jade Design and the folks who run it. I think Cathy manages it when she has time as a favor to us, in addition to her usual Emotiva work.
It seems to me that you should really be blaming Jade Design. The business model is simple. Discount prices mean low profit margins and less customer support.
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Post by 405x5 on Feb 22, 2019 8:23:21 GMT -5
I'm sorry, but I can't agree Protean Force's position of expecting Emotiva's usual level of support when buying used deals on EBay. Someone made a mistake repackaging the amp and left out the cables. Sorry it took so much effort to resolve, but you should've let EBay handle it. It's easy to file an "item not as described" claim. Who knows, Ebay may have credited you for the price of the amp. The problem seems to be with Jade Design and the folks who run it. I think Cathy manages it when she has time as a favor to us, in addition to her usual Emotiva work. It seems to me that you should really be blaming Jade Design. The business model is simple. Discount prices mean low profit margins and less customer support. What he said |
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Post by tslack on Feb 22, 2019 8:50:05 GMT -5
I'm sorry, but I can't agree Protean Force's position of expecting Emotiva's usual level of support when buying used deals on eBay. Get your act together, Mr. Force. How you ever made it to teaman status on this forum is beyond me.  |
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Post by Bonzo on Feb 22, 2019 9:26:02 GMT -5
Thread lock coming soon.
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Post by Bonzo on Feb 22, 2019 9:27:18 GMT -5
I'm sorry, but I can't agree Protean Force's position of expecting Emotiva's usual level of support when buying used deals on EBay. Someone made a mistake repackaging the amp and left out the cables. Sorry it took so much effort to resolve, but you should've let EBay handle it. It's easy to file an "item not as described" claim. Who knows, Ebay may have credited you for the price of the amp. The problem seems to be with Jade Design and the folks who run it. I think Cathy manages it when she has time as a favor to us, in addition to her usual Emotiva work. It seems to me that you should really be blaming Jade Design. The business model is simple. Discount prices mean low profit margins and less customer support. Jade Design = Emotiva. |
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Post by mgbpuff on Feb 22, 2019 9:36:13 GMT -5
I'm sorry, but I can't agree Protean Force's position of expecting Emotiva's usual level of support when buying used deals on EBay. Someone made a mistake repackaging the amp and left out the cables. Sorry it took so much effort to resolve, but you should've let EBay handle it. It's easy to file an "item not as described" claim. Who knows, Ebay may have credited you for the price of the amp. The problem seems to be with Jade Design and the folks who run it. I think Cathy manages it when she has time as a favor to us, in addition to her usual Emotiva work. It seems to me that you should really be blaming Jade Design. The business model is simple. Discount prices mean low profit margins and less customer support. Jade Design = Emotiva. Not true legally, else why would both exist. Both are owned by Dan Laufman, that's for sure. |
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Post by adaboy on Feb 22, 2019 9:37:36 GMT -5
I'm sorry, but I can't agree Protean Force's position of expecting Emotiva's usual level of support when buying used deals on EBay. Someone made a mistake repackaging the amp and left out the cables. Sorry it took so much effort to resolve, but you should've let EBay handle it. It's easy to file an "item not as described" claim. Who knows, Ebay may have credited you for the price of the amp. The problem seems to be with Jade Design and the folks who run it. I think Cathy manages it when she has time as a favor to us, in addition to her usual Emotiva work. It seems to me that you should really be blaming Jade Design. The business model is simple. Discount prices mean low profit margins and less customer support. I take issue with your position. First thing Teaman's post not Protean Force's post. Second Emotiva is Jade Design, there wouldn't be an Emotiva without Jade... Finally, letting Ebay handle for a possible credit of the price of the amps over cords is down right theft in my book. Calling/Emailing to rectify the situation was and is the only respectable recourse. We like Emotiva and want them to succeed not fail by stealing from them via "legal" loop holes. Sometimes medicine tastes bad, but if you take it your probability to get better increases. |
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Post by Bonzo on Feb 22, 2019 9:54:14 GMT -5
Not true legally, else why would both exist. Both are owned by Dan Laufman, that's for sure. Its legal and accounting stuff that doesn't make much sense to me. The company I work for is the same way. Ours is so convoluted I have no clue. We have a main company that then owns an umbrella company that then has about 5 or 6 companies under it. From what I've seen its a legal way to be able to hide money here and show it over there, and move money around to keep all the companies looking even. When salespeople get there commission checks they never know which letter head the check is going to have. I also think its a safety net for when one company does badly, or goes out of business, or files bankruptcy. That way one entity can sink while the others continue. But that's just how I see it. I'm no lawyer or Accountant. So I think you are correct and incorrect at the same time. Legally, there is an umbrella thing going on, but they are in fact one in the same at the same time. |
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Post by tchaik on Feb 22, 2019 9:56:43 GMT -5
Not true legally, else why would both exist. Both are owned by Dan Laufman, that's for sure. Its legal and accounting stuff that doesn't make much sense to me. The company I work for is the same way. Ours is so convoluted I have no clue. We have a main company that then owns an umbrella company that then has about 5 or 6 companies under it. From what I've seen its a legal way to be able to hide money here and show it over there, and move money around to keep all the companies looking even. When salespeople get there commission checks they never know which letter head the check is going to have. I also think its a safety net for when one company does badly, or goes out of business, or files bankruptcy. That way one entity can sink while the others continue. But that's just how I see it. I'm no lawyer or Accountant. So I think you are correct and incorrect at the same time. Legally, there is an umbrella thing going on, but they are in fact one in the same at the same time. actually, jade design (Dan's Company) still does oem work for other companies. |
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Post by pallpoul on Feb 22, 2019 10:13:22 GMT -5
I ordered an A-300 from emotiva. it was delayed in transit. they sent me a 50 dollars credit to my account for future purchase. much thanks.
I like emotiva service, but I dislike the constant discontinuation and lack of availability of their products. I wished they'd stick to either amps and audio gear, or speakers and subs, and stop starting and discontinuing products so fast. Not a good thing for any company.
IMHO
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Post by 405x5 on Feb 22, 2019 11:38:06 GMT -5
I ordered an A-300 from emotiva. it was delayed in transit. they sent me a 50 dollars credit to my account for future purchase. much thanks. I like emotiva service, but I dislike the constant discontinuation and lack of availability of their products. I wished they'd stick to either amps and audio gear, or speakers and subs, and stop starting and discontinuing products so fast. Not a good thing for any company. IMHO I never worry about stuff like this, simply because my system is put together, (like many of us) with components from ALL different places and just deal with each upgrade for whatever, as it comes. When the writing was on the wall for my aging/ailing processor, I just went on my process of evaluation study for that component alone and may the best man win. In this case, EMOTIVA with their XMC was the ticket...….worth the wait, worth it all. (for me!) My loudspeakers are a lifetime acquisition.....I spent a decade collecting the proper spare parts to keep handy so I can be comfortable driving them into oblivion, or until the day they nail me in the box, whichever comes first. Sunfire is my choice for amplification, period. One simple box, sitting on the lower deck, pumping out 2025 watts to everything in the room except the subwoofer for 17 years without a blip and I can't kill it.....no hum no distortion, just music and movies with no worries. So you just don't keep all your eggs in one basket but really, everyone here knows that! Bill |
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LCSeminole
Global Moderator 
Res firma mitescere nescit.
Posts: 20,851
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Post by LCSeminole on Feb 22, 2019 13:04:40 GMT -5
.....and why would that happen Bonzo? |
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Post by teaman on Feb 22, 2019 14:08:20 GMT -5
I'm sorry, but I can't agree Protean Force's position of expecting Emotiva's usual level of support when buying used deals on EBay. Someone made a mistake repackaging the amp and left out the cables. Sorry it took so much effort to resolve, but you should've let EBay handle it. It's easy to file an "item not as described" claim. Who knows, Ebay may have credited you for the price of the amp. The problem seems to be with Jade Design and the folks who run it. I think Cathy manages it when she has time as a favor to us, in addition to her usual Emotiva work. It seems to me that you should really be blaming Jade Design. The business model is simple. Discount prices mean low profit margins and less customer support. I have a ton of Emotiva and Sherbourn gear....check my signature. I wasn't complaining about Emotiva not being a good company, my point was that nobody should have to jump through that many hoops to complete a transaction and the OP has every reason to be disappointed. I am not going to open a case against the Ebay store jadedesign when I will continue buying from them. I understand right now it may be a very bad time for them trying to launch the RMC-1, update the XMC-1, launch and discontinue a variety of products plus offering at times factory refreshed or inspected and Ebay sold gear. My thought is maybe Emotiva or Jade Design, depending on which way you want to look at it....may be sliced too thin. Maybe they should hire some additional competent people to answer your questions on the phone, reply to email concerns or tend to outstanding Ebay purchase issues. This is more constructive criticism than disappointment towards the company. I just think you would have less posts like this in the forum and less nasty reviews out in AV Land if the customers were treated better in a more timely fashion. Dan used to come in here weekly to address any concerns that the members here may have had, now he is rarely if ever here. He has his hands full and I realize that, which once again is the point of my concern. Get more help, or better help. |
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Post by Bonzo on Feb 22, 2019 14:20:07 GMT -5
.....and why would that happen Bonzo? Because this thread has all the makings of going down that road, and it's not showing Emotiva in the best light. As per Lonnie's post in the RMC-1 thread there is a new "flavor" in the air around here. Just sayin'. |
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Post by 405x5 on Feb 22, 2019 14:28:30 GMT -5
Look 👀 out!!  |
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Post by pallpoul on Feb 22, 2019 14:40:47 GMT -5
I don't think it would be fare to lock this thread out. We give praises when due, and Emotiva has lots to show off for in terms of great gears they produce. Just like they welcome our positive reviews, it would be only fair they hear some gripes and venting, regarding some of their products or service. |
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Post by 405x5 on Feb 22, 2019 14:54:15 GMT -5
I don't think it would be fare to lock this thread out. We give praises when due, and Emotiva has lots to show off for in terms of great gears they produce. Just like they welcome our positive reviews, it would be only fair they hear some gripes and venting, regarding some of their products or service. So far I see a spirited debate with only a touch of testy, perhaps. So,No real lock worries yet. Then there are guys like me who poke a bit of fun to take the edge off. Actually, I never kid around....ask anybody. Bill |
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