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Post by knucklehead on Feb 22, 2019 16:07:12 GMT -5
I ordered an A-300 from emotiva. it was delayed in transit. they sent me a 50 dollars credit to my account for future purchase. much thanks. I like emotiva service, but I dislike the constant discontinuation and lack of availability of their products. I wished they'd stick to either amps and audio gear, or speakers and subs, and stop starting and discontinuing products so fast. Not a good thing for any company. IMHO I get the impression that Emotiva/JadeDesign has outgrown their customer support. This happens regularly in business as the entity builds. FWIW I've never had a problem with CS, but some have. It's fair to complain when CS can't or won't follow up on problems. To the OP: Doesn't matter whether the product you bought (in good faith) is now discontinued or not. We see this all the time with Emotiva. As noted above, maybe they should stick to what the do best which is IMO amps and speakers. But lets have speakers with a LIFETIME more than a few months or a year. Next time you go shopping for a preamp/processor try an AVR. I've had 5 Yamaha (I know, I claimed 3, but recall two that I've sold) AVRs and they all worked without having to wait for a firmware that might never happen. Emotiva milked the MC-700 and they are likely done spending any money on it to fix what should have been fixed prior to selling it. As for teaman, why shouldn't he expect to receive everything that was stated in that auction? I would too. This forum is becoming a hctib fest (read backwards to avoid *bleep*). And it's the same perps every time. This is the public image of Emotiva. If Emotiva wants to grow this forum as their public face they might take notice, and take better care of it. The OP of this thread hasn't been back ever since a few perps got snarky with his post. Congrats perps! You've managed to run someone off, and all for asking a reasonable question. I hope the OP comes back, but I'm not hopeful. There are a handful of jerks that continually spoil things for the rest. How long can this continue? The mods are useless! Each time a thread goes downhill it's the same old perps, and you know who you are. Say what you want, I won't respond to your BS. |
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Post by emofrmcgy on Feb 22, 2019 16:35:23 GMT -5
I ordered an A-300 from emotiva. it was delayed in transit. they sent me a 50 dollars credit to my account for future purchase. much thanks. I like emotiva service, but I dislike the constant discontinuation and lack of availability of their products. I wished they'd stick to either amps and audio gear, or speakers and subs, and stop starting and discontinuing products so fast. Not a good thing for any company. IMHO I get the impression that Emotiva/JadeDesign has outgrown their customer support. This happens regularly in business as the entity builds. FWIW I've never had a problem with CS, but some have. It's fair to complain when CS can't or won't follow up on problems. To the OP: Doesn't matter whether the product you bought (in good faith) is now discontinued or not. We see this all the time with Emotiva. As noted above, maybe they should stick to what the do best which is IMO amps and speakers. But lets have speakers with a LIFETIME more than a few months or a year. Next time you go shopping for a preamp/processor try an AVR. I've had 5 Yamaha (I know, I claimed 3, but recall two that I've sold) AVRs and they all worked without having to wait for a firmware that might never happen. Emotiva milked the MC-700 and they are likely done spending any money on it to fix what should have been fixed prior to selling it. As for teaman, why shouldn't he expect to receive everything that was stated in that auction? I would too. This forum is becoming a hctib fest (read backwards to avoid *bleep*). And it's the same perps every time. This is the public image of Emotiva. If Emotiva wants to grow this forum as their public face they might take notice, and take better care of it. The OP of this thread hasn't been back ever since a few perps got snarky with his post. Congrats perps! You've managed to run someone off, and all for asking a reasonable question. I hope the OP comes back, but I'm not hopeful. There are a handful of jerks that continually spoil things for the rest. How long can this continue? The mods are useless! Each time a thread goes downhill it's the same old perps, and you know who you are. Say what you want, I won't respond to your BS.  |
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Post by Jessica on Feb 22, 2019 17:06:01 GMT -5
Wow! I have no words except to say that, when comparing my own personal experience with emo. Tech. Support to what I’ve read here, I would say, you guys must have dialed the wrong number. 😆😁😄😃😀 Bill You must have Dan on direct dial then because I have only been lucky enough to get an actual answer by talking to Grayson or Damon, if not PM'ing KeithL. My phone calls have never been handled appropriately. I have spent an awful lot of money and invested lots of my time bringing in customers. I'm not going to get into the weeds about my less than stellar interactions but here is a recent one. Three weeks ago I won an auction for a pair of XPA-1 Gen 2 from the jadedesign Ebay store. Listing clearly showed and mentioned trigger cables and power cords being included with each amp. I received the amps but no cords or cables were in the boxes. First off, I sent two messages to jadedesign through the buyer tools on Ebay with zero reply. That is two messages, three days apart. Next I Pm'd Cathy here in the forum, and have never heard back from her at all. I have purchased a lot of gear from the jadedesign store and have had a couple of small issues in the past. One previous issue was not receiving a power cord with an amp. At that time I sent several messages through Ebay and after a few days with no reply, I called Emotiva. When I spoke with the woman that answered the call she told me they had nothing at all to do with the Ebay listings and that Cathy handles all of that separately....which is why I first reached out to her this time around. Following up, I reached out to Hair Nick here on the forum and asked him how I should proceed. His suggestion was for me to call the Emotiva number and speak with sales directly. The following day I called Emotiva and talked to Tim in sales. He called up the listing and verified that I was in fact the winning bidder, also had me verify my shipping address. Told me he would check into it, get things ready and packed to ship and would follow up. He never did. After three business days I called back and lucked out with Grayson answering my call. He called up the transaction and verified everything with me. He assured me he would send the cables and cords out the next day. The following morning I received an email with a verification of shipping address being printed to be sent out. Next day I received the tracking number and finally had something concrete behind my shipment. I finally received my package with everything this past Monday. Over two weeks after my winning the auction. A huge thank you to Grayson, he came through for me once again. It pays to talk to those you are familiar with and feel comfortable enough to speak with. Damon and Grayson have never let me down, whether it is a question for an issue or even a general question on a sale item. I just wish the rest of the Emotiva crew could be as efficient and responsible. Sorry but because of my own experiences I feel for the OP. After several calls with no answers or no call backs, I don't know what else you people want him to do but vent here. At least people will see it, and respond...even if none of us can help him. I find it very disappointing. We are sorry about the shipping mistake with the XPA-1s you bought on Ebay. Just to help others who may have issues, and to clarify the way we operate, I thought I'd chime in. It's rare, but occasionally mistakes can happen with shipments. It sounds like we forgot the trigger cable and chords in the repackaging of the used/refurb amp. What I can say is that we always go above and beyond to take care of sales and delivery issues as they come up. The best way to reach us is not through eBay messages or DMs on the forum. The sales staff and especially Cathy aren't checking messages here regularly. Just shoot us an email at sales@emotiva.com, or 615-790-6754. It may take a few days for non-traditional order customer service vs. if you buy something new from our website, and that's not because we are prioritizing new products. It's because in those rare circumstances of an eBay used item, it may take us a few days to get the parts together or look up our service notes about the item/issue. Also, our receptionist can easily look up regular orders if you have any questions, but eBay is not in our central order databases, which is why she was unable to help. If you buy a regular item from us and need assistance, we can usually get you sorted out quickly since everyone in the office can help you. Hopefully, that's been the case for many. If we fail, we do whatever we can to rectify the situation. |
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Post by michaels on Feb 22, 2019 18:25:46 GMT -5
Thank you, Jessica.
It's odd that teaman buys many things via EBay and is disappointed when his expectations aren't met after ignoring EBay's rules and procedures.
I hope Emotiva gives preference to customers that buy new gear. It's how things should be.
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Post by knucklehead on Feb 22, 2019 19:06:48 GMT -5
Thank you, Jessica. It's odd that teaman buys many things via EBay and is disappointed when his expectations aren't met after ignoring EBay's rules and procedures. I hope Emotiva gives preference to customers that buy new gear. It's how things should be. A customer is a customer, regardless of whether they are buying penny candy or a package of steaks. |
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Post by teaman on Feb 22, 2019 19:10:53 GMT -5
Thank you, Jessica. It's odd that teaman buys many things via EBay and is disappointed when his expectations aren't met after ignoring EBay's rules and procedures. I hope Emotiva gives preference to customers that buy new gear. It's how things should be. Thanks for your unwanted two cents once again smart alec. Since I have dealt personally with Cathy, Damon, Keith, Grayson, Janna and others on many occasions what point would it make going through Ebay and filing a claim? I wasn't trying to make it personal, I just wanted my order completed. I have bought about a dozen amps and processors brand new through the Emotiva website or over the phone sales. In addition to those purchases I have also bought cables, trigger modules, XLR and RCA splitters.....plus all of my Ebay orders from jadedesign...so how bout butt out since you obviously don't know what you are talking about and you sound like you want to stir up sh*t. If that is the case and your intentions are as so, then instead of posting it here, PM me...I'd be quite happy to accommodate you. You sound like such a loyal Emotiva forum member, 59 posts over eight years...lol |
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LCSeminole
Global Moderator 
Res firma mitescere nescit.
Posts: 20,847
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Post by LCSeminole on Feb 22, 2019 20:24:56 GMT -5
.....and why would that happen Bonzo? Because this thread has all the makings of going down that road, and it's not showing Emotiva in the best light. As per Lonnie's post in the RMC-1 thread there is a new "flavor" in the air around here. Just sayin'. For me as a Moderator, it has nothing to do with showing Emotiva in whatever light you may choose, it's the way you go about it. It is all about acting like an adult, treating other members with respect, not making matters personal and just not being plain down-right rude. ........and its now time to move on..........Thread Closed. |
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