oneliterpeter
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Post by oneliterpeter on Jun 30, 2009 17:20:53 GMT -5
Thanks for the pep talk but... Companies do not get better or make better products from positive feedback. It's the negative feedback that alerts them to their inadequacies and in turn moves them to improve. I love their products and I love the way I'm treated by their staff. I am dissappointed that I have to wait a bit longer but I also know it will be worth the wait. Maybe some of the newer members need a reminder of the LMC-1's legacy and what happens when you don't quite get all the kinks out before releasing a product. Trust me, waiting until it is right is a very, very good thing. It's like good barbecue. It's done when it's done. Have a beer! You are exactly right! Negative feedback is for when something is done wrong. No argument. If something IS being done wrong I'd like you to let me in on it. I never said that they were.  Just stated that positive feedback IS NOT what makes a company better. Chill Dude... I'm not trying to rain on your parade.  |
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Post by mditty on Jun 30, 2009 17:37:15 GMT -5
Something was indeed done wrong. If not then this would not be done and shipping correct? Somewhere in the depths of the Emo machine there is a tester (or testing process) that was responsible for validating the DCP. Apparently this was either not done or not done adequately. This testing gap has led to yet another delay in shipping of the UMC product. My point is not to bash Emo, as this kind of thing happens to most companies but it seems that there is a mass here that has the Emo Goggles on. They did make a mistake here. It happens, but to claim that they did not is ludicrous. I would also tend to agree with the earlier poster who stated that this is where improvements come from. It is likely that however this issue was not detected exposed a hole in their testing process that will not happen again when they start testing the XMC. Emo becomes the better company for it in the end...and (hopefully) we all end up with a solid product. If I had to guess (I don't but I'm going to anyways). They had HDCP problems and had to switch out the chips that handle this. That was the reason for the previous delay. This means the only reason UMC-1 was not shipping was to test this new change and as part of that testing they apparently found out there was a DCP issue with the new chip + board combo. So in many ways this is not another issue but testing on the brand new design change they had to make. Also if you have any experience with HDCP not always working between devices...there are many broken devices out there that are often worked around by everyone and firmware updates attempt to fix. I'd much rather have EMO fix them in hardware than force a bunch of firmware hacks that only sometimes work reliably and depend on what devices are connected. We'll see how it works when it ships but most major A/V receivers have HDCP handshake issues when they launch so hopefully these issue are what is being found. Not saying the delay is ok, but let's not say they have failed at testing and instead just realize they found the issue and are fixing it. |
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Post by brijenjas on Jun 30, 2009 18:08:39 GMT -5
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Post by autiger on Jun 30, 2009 18:14:31 GMT -5
I think we should start a pool, $10. Pick the date of release. 1/2 of pot to benefit St. Jude and 1/2 to the winner(s). We could also do one for the XMC
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Post by littlesaint on Jun 30, 2009 18:22:24 GMT -5
Negtive feedback is for when something is done wrong. What exactly are they doing wrong here? Maybe some of the newer members need a reminder of the LMC-1's legacy and what happens when you don't quite get all the kinks out before releasing a product. Trust me, waiting until it is right is a very, very good thing. It's like good barbecue. It's done when it's done. Have a beer! Something was indeed done wrong. If not then this would not be done and shipping correct? Somewhere in the depths of the Emo machine there is a tester (or testing process) that was responsible for validating the DCP. Apparently this was either not done or not done adequately. This testing gap has led to yet another delay in shipping of the UMC product. My point is not to bash Emo, as this kind of thing happens to most companies but it seems that there is a mass here that has the Emo Goggles on. They did make a mistake here. It happens, but to claim that they did not is ludicrous. I would also tend to agree with the earlier poster who stated that this is where improvements come from. It is likely that however this issue was not detected exposed a hole in their testing process that will not happen again when they start testing the XMC. Emo becomes the better company for it in the end...and (hopefully) we all end up with a solid product. This is standard R&D process. The only difference is they are generous enough to include the board members in the process. If you're too ungrateful to realize it, maybe you shouldn't be here. Go email Pioneer or Onkyo about the R&D on their new products. Let us know how hard they laugh. |
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oneliterpeter
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The Older You Get... The Faster you Were
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Post by oneliterpeter on Jun 30, 2009 19:49:33 GMT -5
Good things come to those who wait.... You're right. But I'm still sad.  It feels like Christmas was just postponed. |
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Post by elee532 on Jun 30, 2009 20:27:40 GMT -5
This isn't about being "generous." Emotiva hasn't been open and communicative for altruistic reasons. Emotiva made a business strategy decision. I am sure they weighed the possible upsides (generate buzz, get ahead of the competition, gauge potential sales volume, etc.) with the possible downsides (missed timelines, unmet expectations, etc.) of being open with about their product development. Now they
Look, you're welcome to not care about the delay. But to suggest that people who are irritated at being strung along are "ungrateful" demonstrates a pretty naive view of the business world IMHO.
The staff at Emotiva are grown-ups. As suggested earlier, I believe they are professional enough to hear the good and the bad comments and use them as learning opportunities to improve their business.
I would contend that some of the same people that are willing to give Emotiva a complete pass on these missed deadlines would be up in arms if a multi-national company like Pioneer strung it's customers (however unintentionally) along in the same way that Emotiva has been. Look at the flack that Microsoft still gets years later for having delivered Vista late and without some of the features that were originally promised.
I'd also like to suggest a possible middle ground for Emotiva's approach in the future... continue to share information about projects in development but don't promise delivery timelines and don't take pre-orders until you are 100% certain when you will have stock on hand.
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Lonnie
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Post by Lonnie on Jun 30, 2009 20:35:05 GMT -5
Something was indeed done wrong. If not then this would not be done and shipping correct? Somewhere in the depths of the Emo machine there is a tester (or testing process) that was responsible for validating the DCP. Apparently this was either not done or not done adequately. This testing gap has led to yet another delay in shipping of the UMC product. My point is not to bash Emo, as this kind of thing happens to most companies but it seems that there is a mass here that has the Emo Goggles on. They did make a mistake here. It happens, but to claim that they did not is ludicrous. I would also tend to agree with the earlier poster who stated that this is where improvements come from. It is likely that however this issue was not detected exposed a hole in their testing process that will not happen again when they start testing the XMC. Emo becomes the better company for it in the end...and (hopefully) we all end up with a solid product. This is standard R&D process. The only difference is they are generous enough to include the board members in the process. If you're too ungrateful to realize it, maybe you shouldn't be here. Go email Pioneer or Onkyo about the R&D on their new products. Let us know how hard they laugh. |
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bootman
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Post by bootman on Jun 30, 2009 20:48:37 GMT -5
I'd also like to suggest a possible middle ground for Emotiva's approach in the future... continue to share information about projects in development but don't promise delivery timelines and don't take orders until you are 100% certain for when you will have stock on hand. To my knowledge Emotiva has never taken people's $$$ for any unreleased product. (don't confuse this with a preorder list) Unfortunately this is not always the case with some of their competitors who may use said $$$ for R&D (or whatever).  |
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Post by elee532 on Jun 30, 2009 21:13:42 GMT -5
Fine. I corrected this in my post. However, I still contend that taking pre-orders gives an impression of imminent product delivery... not 12, 18, or 24 months into the future. If Emotiva wants to generate some sales projections, I propose they use something like a survey rather than a pre-order list.
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Post by gocolts on Jun 30, 2009 21:14:20 GMT -5
The 25th it is then!!!  Glad someone was paying attention! I'm gonna keep mentioning my random date, as it'll be hilarious if my shot in the dark gets the date closer than those that work there! ;D |
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LCSeminole
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Post by LCSeminole on Jun 30, 2009 21:21:11 GMT -5
"Strung Along"  If anyone here has gone without a pre/pro in the interim that would be your choice. There are plenty of processors on the market, if you feel you've been cheated you've done it to yourself. I could've bought an Onkyo or Integra, but I've chosen to wait it out for an XMC-1. If you don't want to wait, then move on to the next product, pretty cut & dry.  |
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Post by oscartheclimber on Jun 30, 2009 21:25:38 GMT -5
The 25th it is then!!! Glad someone was paying attention! I'm gonna keep mentioning my random date, as it'll be hilarious if my shot in the dark gets the date closer than those that work there! ;D You have to be clearer about what you expect - the initial small shipment on the 25th, or full release. |
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bootman
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Post by bootman on Jun 30, 2009 21:28:54 GMT -5
"Strung Along" If anyone here has gone without a pre/pro in the interim that would be your choice. There are plenty of processors on the market, if you feel you've been cheated you've done it to yourself. I could've bought an Onkyo or Integra, but I've chosen to wait it out for an XMC-1. If you don't want to wait, then move on to the next product, pretty cut & dry. +1 There is a very active thread here just for those who could not wait and choose that route. Nothing wrong with that. It is your choice as a consumer.  Personally I'm not getting a UMC even though I placed myself on the preorder list last year. Like others here, I found another solution that meets my current needs. |
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bootman
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Post by bootman on Jun 30, 2009 21:32:50 GMT -5
Fine. I corrected this in my post. However, I still contend that taking pre-orders gives an impression of imminent product delivery... not 12, 18, or 24 months into the future. If Emotiva wants to generate some sales projections, I propose they use something like a survey rather than a pre-order list. I hope there are no bad feelings here.  There are other internet based companies that do practice this and I just didn't want the causal reader to think this was not the case here. I do understand the feeling of frustration. |
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DYohn
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Post by DYohn on Jun 30, 2009 21:42:47 GMT -5
It always seems that some people just like to *bleep*...
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Post by flamingeye on Jun 30, 2009 21:53:44 GMT -5
This isn't about being "generous." Emotiva hasn't been open and communicative for altruistic reasons. Emotiva made a business strategy decision. I am sure they weighed the possible upsides (generate buzz, get ahead of the competition, gauge potential sales volume, etc.) with the possible downsides (missed timelines, unmet expectations, etc.) of being open with about their product development. Now they Look, you're welcome to not care about the delay. But to suggest that people who are irritated at being strung along are "ungrateful" demonstrates a pretty naive view of the business world IMHO. The staff at Emotiva are grown-ups. As suggested earlier, I believe they are professional enough to hear the good and the bad comments and use them as learning opportunities to improve their business. I would contend that some of the same people that are willing to give Emotiva a complete pass on these missed deadlines would be up in arms if a multi-national company like Pioneer strung it's customers (however unintentionally) along in the same way that Emotiva has been. Look at the flack that Microsoft still gets years later for having delivered Vista late and without some of the features that were originally promised. I'd also like to suggest a possible middle ground for Emotiva's approach in the future... continue to share information about projects in development but don't promise delivery timelines and don't take pre-orders until you are 100% certain when you will have stock on hand. Strung along what a bunch of Hooey ,emotiva tries to let people in on what there doing and people ask for a time frame and they try to accommodate and $hit happens that`s out of there control and or produce a bug free as possible product and this is what they get for it , PLEASE they don`t need this and frankly I`m tired of hearing it , it is what it is there not stinging any one along there trying to satisfy as many people as they can with all there questions, you force them to predict the future and when that future is not what they predicted you accuse them of foul play sheezzzzzzzzz , OK I`m done with my rant |
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twism
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Post by twism on Jun 30, 2009 22:04:44 GMT -5
I don't think some people just like to *bleep* I just think some people like to see a time line followed. If it's poor planning to plan around a date that is said is going to be met then maybe dates shouldn't be put out to the public. How else do you plan your purchases unless you have dates to go on???
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Post by brijenjas on Jun 30, 2009 22:21:06 GMT -5
The 25th it is then!!! Glad someone was paying attention! I'm gonna keep mentioning my random date, as it'll be hilarious if my shot in the dark gets the date closer than those that work there! ;D You have to be clearer about what you expect - the initial small shipment on the 25th, or full release. Either one works for me. |
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Post by elee532 on Jun 30, 2009 22:21:37 GMT -5
Strung along what a bunch of Hooey. That you can't underrstand why I would feel strung along really amazes me. I'm glad the delay doesn't bother you, but you really can't understand why I feel strung along?? Wow!! I'll reiterate... I don't think Emotiva is intentionally trying to lead people one. But it's happening as a result of their continued broken promises that it's just around the corner. I've got a simple solution for you... stop reading threads that are obvious discussions about the delay! I'm pretty sure that I NEVER asked for a delivery date! In fact, see my post above... I suggested that they avoid giving timelines. |
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Glad someone was paying attention! I'm gonna keep mentioning my random date, as it'll be hilarious if my shot in the dark gets the date closer than those that work there! ;D
If anyone here has gone without a pre/pro in the interim that would be your choice. There are plenty of processors on the market, if you feel you've been cheated you've done it to yourself. I could've bought an Onkyo or Integra, but I've chosen to wait it out for an XMC-1. If you don't want to wait, then move on to the next product, pretty cut & dry. 
