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Post by billytk133 on Feb 10, 2023 14:49:36 GMT -5
I just got a new TA2 for christmas. I downloaded the drivers from here and it loses connection intermittently. I did everything the post said to do where you download the drivers but it doesn't stay connected. Any thoughts?
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KeithL
Administrator 
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Post by KeithL on Feb 10, 2023 17:18:08 GMT -5
I can think of a few things... but it would be useful to know exactly what you mean by "loses the connection intermittently"... Do you mean that it will just stop playing in the middle of a song? Or that you get audio dropouts... but then it recovers? Or that sometimes, like after waking up, or rebooting, the computer doesn't see that the TA2 is still connected? While we've had one or two outright failures of the USB circuitry - it's generally going to stop working entirely. Usually, if the connection is intermittent, or you get occasional dropouts, it turns out to be a cable or software issue... I just got a new TA2 for christmas. I downloaded the drivers from here and it loses connection intermittently. I did everything the post said to do where you download the drivers but it doesn't stay connected. Any thoughts? |
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Post by billytk133 on Feb 10, 2023 18:07:22 GMT -5
Audio dropouts then recovers quickly.
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KeithL
Administrator
Posts: 10,261
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Post by KeithL on Feb 16, 2023 12:20:12 GMT -5
What is your actual source? Are we talking about files played directly from the computer? Or are we talking about streaming? If it's files then there are several settings that can affect that... But what settings you have will depend on what player program you're using. If you're streaming, either from a streaming service, or from a DLNA server or something similar... Then it could be something local... Or the stream itself... Or a setting on the player program... Audio dropouts then recovers quickly. |
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KeithL
Administrator
Posts: 10,261
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Post by KeithL on Feb 16, 2023 12:21:01 GMT -5
You also might want to PM me.... (I can't promise whether I'm going to catch a reply on a specific forum thread or not.) What is your actual source? Are we talking about files played directly from the computer? Or are we talking about streaming? If it's files then there are several settings that can affect that... But what settings you have will depend on what player program you're using. If you're streaming, either from a streaming service, or from a DLNA server or something similar... Then it could be something local... Or the stream itself... Or a setting on the player program... Audio dropouts then recovers quickly. |
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Post by billytk133 on Feb 16, 2023 13:39:11 GMT -5
Streaming from Tidal. It does not drop out when I use bluetooth but does when using the USB to the laptop. I assume that should be a higher resolution than using the bluetooth?
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Post by vcautokid on Feb 19, 2023 0:00:41 GMT -5
Do you have another device that will accept the USB connection? If so, will it drop out momentarily as well. Are your USB drivers up to date on your computer? I am going to assume you are using a Windows computer as a MAC already has full UAC 2.0 compliance built in. Windows 10 should by now too. But...... it only took them almost 40 years to do it, but whose counting? Is Tidal doing what it is supposed to do? Probably, but still bares the question. A fun thing would be to run in CMD prompt sfc /scannow to see if there is any corruption that might be in Tidal that is locally installed on your computer, or any corruption for that matter. Fast quick and even is self fixing too. Certain computers like Lenovos suck on audio and video drivers and meh USB MUX support as well. It really depends on the vendor and their drivers.
Bluetooth is another animal, but yeah USB should the most solid and best sounding connection you can use. Remember Bluetooth is still a convenience connection, though very good and gets better as time goes on, USB is still better.
Also if all is well and you go to another device and you still get audio drop and quick recovery on your USB connection, do we know if your network is doing what it is supposed to do too? Things like data packet loss and so on makes for intermittent if not constant dropouts in streams. You're probably good on most of this stuff but felt it is worth mentioning anyway.
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kttk
Minor Hero
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Post by kttk on Mar 4, 2024 13:41:34 GMT -5
For what its worth I had similar issues. I just got a TA2 about a week ago, and when I plugged it in Windows 11 immediately installed a driver for it and it started working. Used it for most of the day like that, sound options in Windows set to 24/192k, everything working with no issues I know of. (Microsoft Driver 10.0.22621.1 5/6/2022, device shows up as SXWRP32768-UART) Later that night I downloaded the drivers from this forum, and I installed them, and it worked at first but then also started doing some drop outs intermittently, or sometimes the Windows Sound device control panel's default device would be reverted back to a different Windows audio output device and I would have to manually select the Comtrue as the default device again to get audio back. (Comtrue Driver 6.0.1.9999 9/26/2020, device shows up as Comtrue UAC2 Device) Watching the open Device Manager Tree I found that sometimes when the audio was dropping, the device was disappearing and reappearing at the same time the dropout happened. I uninstalled the downloaded drivers and have just been letting Windows 11 use what it automatically installs. And it has been working fine. Does anyone know what may be better about using the Emotiva supplied drivers instead of the default Windows driver? Is there specific reason to use the Comtrue drivers?--------- The drivers I had tried to load are here: emotivalounge.proboards.com/thread/59028/current-usb-drivers-pt1-ta1The interesting part about that above link is that it says "NOTE: Once the drivers are installed your PT1/PT2 or TA1/TA2 will show up in the device list as "Speaker SXWP32768.." (This is the name of their USB audio interface chip.)" But Windows 11 called the device "SXWRP32768-UART" on it's default Microsoft drivers? And after installing the Emotiva supplied Drivers it is called "Comtrue UAC2 Device", this is backwards from the Forum post, so I am left a bit confused. |
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KeithL
Administrator
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Post by KeithL on Mar 4, 2024 15:46:31 GMT -5
Hi guys...
To be totally candid this is a new one on me... but it doesn't surprise me either.
When we released the PT2 and TA2 they did not work with the built-in Windows drivers but worked well with the drivers we supplied.
However, there have been several Windows updates since then...
- so it's not at all surprising that Microsoft might have added their own drivers that work well.
- or that they changed something that caused our drivers to stop working well.
And, as is always the case with Windows, you should always try their drivers FIRST when they provide drivers that work.
So, since Windows now seems to have drivers that work, I would definitely try those before installing ours.
I will check this out when I have time (and I will update the notes on our drivers).
Just so you know...
The USB interface chip number is SXWRP32768 and it is manufactured by ComTrue.
(And different operating systems, drivers, and programs may display one or both of those.)
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kttk
Minor Hero
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Post by kttk on Mar 4, 2024 18:46:57 GMT -5
Thanks for the insight Keith!
Seeing as the Microsoft Drivers are 2 years newer than the other ones posted, it makes sense that it may actually be the better option to use.
Everything seemingly works fine for me with it, so it is worth other users to just plug the TA2 in and check Device Manager first to see it is automatically recognized, and then just Select it as the Default Output Device in Windows Sound Manager and see if it works before trying to install an older driver.
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