second XSP-1 4 years old - wont turn on

[soundvark]

emotivalounge.proboards.com/thread/45058/xsp-1-turn-on

You got to be kidding me ... I come back from holiday with covid (I feel terrible if you must know) and I find my XSP-1 switching itself off and going back to standby. See link above.

So, the previous XSP-1 (from the link above) I had bought second hand and I was unable to have it repaired. I ditched it, used something else for a while. Then in March 2020 I found a German webshop and I bought a brand new XSP-1 Gen2 and a XPA2 Gen3. 2415 euros. Unrelated but I upgraded the XPA2 for 2 HC-1 for another 1553 euros.

Then 2 days ago, almost 5 years down the road I have the exact same problem with the XSP-1. And from the looks of it, I am not the only one. Several threads on this board with the same issue. Anyway ...

I don't feel up to it right now as my head feels like it wants to explode, soonish I hope to take off the cover and peek inside.

[405x5]

Hope you feel better soon…… That being said nothing for you to accomplish by going in there better to leave the cover on and send the unit out for repair

[soundvark]

Oct 3, 2024 10:40:21 GMT -5 405x5 said:

Hope you feel better soon…… That being said nothing for you to accomplish by going in there better to leave the cover on and send the unit out for repair

Thanks. In the other thread you can read about an elco that had popped. There's also some fuses that might have blown.

I could be wrong but I don't think there is a service in EU. I emailed the seller in Germany but last I heard they were no longer distributeur/reseller for Emotiva.

[405x5]

Oct 3, 2024 10:43:12 GMT -5 soundvark said:

Oct 3, 2024 10:40:21 GMT -5 405x5 said:

Hope you feel better soon…… That being said nothing for you to accomplish by going in there better to leave the cover on and send the unit out for repair

Thanks. In the other thread you can read about an elco that had popped. There's also some fuses that might have blown.

I could be wrong but I don't think there is a service in EU. I emailed the seller in Germany but last I heard they were no longer distributeur/reseller for Emotiva.

Maybe worth calling out to Franklin Tennessee for some networking advice regarding service?

[KeithL]

We do now have a European Service Center...
They are in Denmark... which probably a lot more convenient than sending a unit back here to the US.

Warranty service still normally goes through us here in the US...

However, for Non-Warranty Service you can contact them directly:

Emotiva EU Service Center:
EG services aps
Marielundvej 28,
2730 Herlev,
Denmark
([phone]

Oct 3, 2024 11:19:49 GMT -5 405x5 said:

Oct 3, 2024 10:43:12 GMT -5 soundvark said:

Thanks. In the other thread you can read about an elco that had popped. There's also some fuses that might have blown.

I could be wrong but I don't think there is a service in EU. I emailed the seller in Germany but last I heard they were no longer distributeur/reseller for Emotiva.

Maybe worth calling out to Franklin Tennessee for some networking advice regarding service?

[soundvark]

Oct 3, 2024 11:43:24 GMT -5 KeithL said:

We do now have a European Service Center...
They are in Denmark... which probably a lot more convenient than sending a unit back here to the US.

Warranty service still normally goes through us here in the US...

However, for Non-Warranty Service you can contact them directly:

Emotiva EU Service Center:
EG services aps
Marielundvej 28,
2730 Herlev,
Denmark
([phone]

Do they happen to have an e-mail address I can use?

I have also dropped MD-Sound Gmbh in Germany an email, they sold me the XSP-1.  Last time they told me they were no longer reseller but their site is full of Emotiva stuff so maybe that has changed again.

Important question. Several relatives decided to buy the same Emotiva set after hearing it at my place. Should we get a transformer to 110v? If that is the reason for this issue?

I already have an APC Line-R voltage regulator and surge protection set to 220 (I can choose 220, 230 and 240 which it then regulates the input voltage to). I am thinking if a simple 220 to 110 transformer helps too I will get one and tell my relatives to consider that as well.

[soundvark]

FOUnd the email address but would appreciate if someone could still answer the question?

[soundvark]

My question too powerful?

Would a transformer for 220 to 110 help prevent this issue?

[KeithL]

PLEASE READ THIS CAREFULLY... (re XSP-1 power supply)

The original power supply design was capable of operating at either 120 VAC or 230 VAC.
However, over the years, we have found that it is more likely to fail over time when running at 230 VAC.
And, as a result, there were some production changes that we started applying to units that came in for repair.
We also applied this update to some units that were shipped to areas where the line voltage is 230 VAC.
WHILE NOT NECESSARY FOR PROPER OPERATION THESE CHANGES WILL MAKE THE UNIT MORE RELIABLE IN THE LONG TERM IF OPERATED AT 230 VAC.

Note specifically that several diodes are replaced with identical units... but the replacements are spaced above the board while the originals were mounted flush.
This extra clearance provides just enough extra air flow to enable them to run a little cooler... which does affect their long-term life expectancy.
(If the diodes in your unit are spaced above the circuit board then you already have this update.)

 


NOTE:

This upgrade could be performed by any competent repair tech or repair shop.
Likewise any competent repair shop should be able to REPAIR this power supply if necessary (and we would be glad to share schematics with them - on request)

I guess running the unit from an external 220V to 120 V transformer would accomplish the same thing...
But it seems like the long way around to me.

Oct 11, 2024 3:56:43 GMT -5 soundvark said:

My question too powerful?

Would a transformer for 220 to 110 help prevent this issue?

[soundvark]

Oct 11, 2024 10:38:33 GMT -5 KeithL said:

PLEASE READ THIS CAREFULLY... (re XSP-1 power supply)

The original power supply design was capable of operating at either 120 VAC or 230 VAC.
However, over the years, we have found that it is more likely to fail over time when running at 230 VAC.
And, as a result, there were some production changes that we started applying to units that came in for repair.
We also applied this update to some units that were shipped to areas where the line voltage is 230 VAC.
WHILE NOT NECESSARY FOR PROPER OPERATION THESE CHANGES WILL MAKE THE UNIT MORE RELIABLE IN THE LONG TERM IF OPERATED AT 230 VAC.

Note specifically that several diodes are replaced with identical units... but the replacements are spaced above the board while the originals were mounted flush.
This extra clearance provides just enough extra air flow to enable them to run a little cooler... which does affect their long-term life expectancy.
(If the diodes in your unit are spaced above the circuit board then you already have this update.)

 
View Attachment

NOTE:

This upgrade could be performed by any competent repair tech or repair shop.
Likewise any competent repair shop should be able to REPAIR this power supply if necessary (and we would be glad to share schematics with them - on request)

I guess running the unit from an external 220V to 120 V transformer would accomplish the same thing...
But it seems like the long way around to me.

Thank you! I have been really stressing out over this - its my second XSP-1 thats suffering from this issue.

This morning I found out that the official EU service center for Perreaux Audio is just 12km from where I live. He's seems more than capable to deal with this issue. I contacted him and I dropped the XSP-1 off at his place this afternoon. I will relay this information.

Thanks again! Its a relief its getting sorted