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Post by jdmusante on Dec 19, 2019 1:49:30 GMT -5
So the last batch that was offered up was 10/29. 38 days seems like a long time between drops. I guess this program is going to last a while.... We're now at 50 days....
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stiehl11
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Post by stiehl11 on Dec 19, 2019 12:42:57 GMT -5
So the last batch that was offered up was 10/29. 38 days seems like a long time between drops. I guess this program is going to last a while.... We're now at 50 days.... I wouldn't expect to see this available until after the holidays. I base my assumption on how long it took to satisfy customers from Drop 1 and Drop 2 (regardless when the Drops were available to purchase) and that we're now in the holiday period so they're likely satisfying those orders first.
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Post by thrillcat on Dec 19, 2019 12:51:28 GMT -5
I wouldn't expect to see this available until after the holidays. I base my assumption on how long it took to satisfy customers from Drop 1 and Drop 2 (regardless when the Drops were available to purchase) and that we're now in the holiday period so they're likely satisfying those orders first. It’s making me wonder if it’s less about how many XMC-2 and higher they can build, and more about not wanting a warehouse full of XMC1s that they may or may not ever sell.
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Post by jdmusante on Dec 19, 2019 13:53:47 GMT -5
I wouldn't expect to see this available until after the holidays. I base my assumption on how long it took to satisfy customers from Drop 1 and Drop 2 (regardless when the Drops were available to purchase) and that we're now in the holiday period so they're likely satisfying those orders first. I agree. After they didn’t do a release last week, I figured it would be after the 1st of the year. It’s pretty obvious their resources are slim. As I said before, this program is going to go on for a while. I’m really in no hurry for a XMC-2, I just find the long dry period odd/interesting.
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Post by jdmusante on Dec 19, 2019 13:56:40 GMT -5
I wouldn't expect to see this available until after the holidays. I base my assumption on how long it took to satisfy customers from Drop 1 and Drop 2 (regardless when the Drops were available to purchase) and that we're now in the holiday period so they're likely satisfying those orders first. It’s making me wonder if it’s less about how many XMC-2 and higher they can build, and more about not wanting a warehouse full of XMC1s that they may or may not ever sell. If that’s the case, why don’t they show them as available on the website? The refurb XMC-1s have shown ‘unavailable’ for a while. I’d think if they had them, they’d want to sell them and make them available.
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Post by thrillcat on Dec 19, 2019 14:01:40 GMT -5
It’s making me wonder if it’s less about how many XMC-2 and higher they can build, and more about not wanting a warehouse full of XMC1s that they may or may not ever sell. If that’s the case, why don’t they show them as available on the website? The refurb XMC-1s have shown ‘unavailable’ for a while. I’d think if they had them, they’d want to sell them and make them available. I’m guessing it’s because they have realized that they need to spend a little more time doing the actual “reconditioning”, since several of the first recons to be shipped have reportedly had bad firmware installed that bricks the units, glue seeping out from behind the display, and more issues. That and their resources are likely focused on Dirac at the moment.
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stiehl11
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Post by stiehl11 on Dec 19, 2019 14:15:45 GMT -5
I wouldn't expect to see this available until after the holidays. I base my assumption on how long it took to satisfy customers from Drop 1 and Drop 2 (regardless when the Drops were available to purchase) and that we're now in the holiday period so they're likely satisfying those orders first. It’s making me wonder if it’s less about how many XMC-2 and higher they can build, and more about not wanting a warehouse full of XMC1s that they may or may not ever sell. It looks like on their website that there are plenty of XMC-2/RMC-1L/1 to buy if you want to buy them at full price. To me, it makes more sense that they're wanting to spend their assembly resources making units that will make them money as opposed to using those resources to build items they are likely taking a loss on. I think when demand for full-price items levels off, they'll be able to resume assembly of things they're not making money on.
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geebo
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Post by geebo on Dec 19, 2019 14:25:14 GMT -5
If that’s the case, why don’t they show them as available on the website? The refurb XMC-1s have shown ‘unavailable’ for a while. I’d think if they had them, they’d want to sell them and make them available. I’m guessing it’s because they have realized that they need to spend a little more time doing the actual “reconditioning”, since several of the first recons to be shipped have reportedly had bad firmware installed that bricks the units, glue seeping out from behind the display, and more issues. That and their resources are likely focused on Dirac at the moment. Bricked units and glue seeping out from behind the display? Was that reported here somewhere? I don't recall hearing about that.
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Post by thrillcat on Dec 19, 2019 14:31:02 GMT -5
I’m guessing it’s because they have realized that they need to spend a little more time doing the actual “reconditioning”, since several of the first recons to be shipped have reportedly had bad firmware installed that bricks the units, glue seeping out from behind the display, and more issues. That and their resources are likely focused on Dirac at the moment. Bricked units and glue seeping out from behind the display? Was that reported here somewhere? I don't recall hearing about that. Here’s one quick report on AVS: This company could possible be, one of the worlds, dumbest and most incompetent companies. I just purchased a Certified Refurbished XMC-1 from them. For a 2 channel stereo set up in my office. Their website says: "When XMC-1s are traded in by customers for our newer Atmos based processors, they still have many years of service life left in them for use in movie and music systems. In light of that, we've created a new recycling protocol where we carefully inspect, refurbished, update, and renew XMC-1s." "One of our favorite applications is to use the XMC-1 as the heart of a high-end 2.0, 2.1, or better yet, 2.2 stereo system! The XMC-1's two-channel performance is legendary, and it's worth buying one for this application alone." So what do they send me? A unit that has firmware version 5.7, which they have a warning on their forums for not booting up and saying it will have to be sent back to them to be fixed. So a unit they are trying to peddle as a perfect 2 channel system and after saying they have updated it. Gets sent out with a old firmware that instantly kills it. I called them and of course they are closed
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stiehl11
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Post by stiehl11 on Dec 19, 2019 15:05:36 GMT -5
Bricked units and glue seeping out from behind the display? Was that reported here somewhere? I don't recall hearing about that. Here’s one quick report on AVS: This company could possible be, one of the worlds, dumbest and most incompetent companies. I just purchased a Certified Refurbished XMC-1 from them. For a 2 channel stereo set up in my office. Their website says: "When XMC-1s are traded in by customers for our newer Atmos based processors, they still have many years of service life left in them for use in movie and music systems. In light of that, we've created a new recycling protocol where we carefully inspect, refurbished, update, and renew XMC-1s." "One of our favorite applications is to use the XMC-1 as the heart of a high-end 2.0, 2.1, or better yet, 2.2 stereo system! The XMC-1's two-channel performance is legendary, and it's worth buying one for this application alone." So what do they send me? A unit that has firmware version 5.7, which they have a warning on their forums for not booting up and saying it will have to be sent back to them to be fixed. So a unit they are trying to peddle as a perfect 2 channel system and after saying they have updated it. Gets sent out with a old firmware that instantly kills it. I called them and of course they are closed I'm not seeing anything about a bricked unit. I had 5.7 on my XMC-1; didn't brick my system. But, it could, so he would have had to update it. Is he (and you) upset that he had to update the firmware after receiving the unit? And, why would he have to return it? They couldn't have told him that... they were closed when he called. Updating the firmware is super easy to do so not sure why he would say that he had to return it? Either way, not as bad as you made it sound.
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Post by thrillcat on Dec 19, 2019 15:17:09 GMT -5
Here’s one quick report on AVS: This company could possible be, one of the worlds, dumbest and most incompetent companies. I just purchased a Certified Refurbished XMC-1 from them. For a 2 channel stereo set up in my office. Their website says: "When XMC-1s are traded in by customers for our newer Atmos based processors, they still have many years of service life left in them for use in movie and music systems. In light of that, we've created a new recycling protocol where we carefully inspect, refurbished, update, and renew XMC-1s." "One of our favorite applications is to use the XMC-1 as the heart of a high-end 2.0, 2.1, or better yet, 2.2 stereo system! The XMC-1's two-channel performance is legendary, and it's worth buying one for this application alone." So what do they send me? A unit that has firmware version 5.7, which they have a warning on their forums for not booting up and saying it will have to be sent back to them to be fixed. So a unit they are trying to peddle as a perfect 2 channel system and after saying they have updated it. Gets sent out with a old firmware that instantly kills it. I called them and of course they are closed I'm not seeing anything about a bricked unit. I had 5.7 on my XMC-1; didn't brick my system. But, it could, so he would have had to update it. Is he (and you) upset that he had to update the firmware after receiving the unit? And, why would he have to return it? They couldn't have told him that... they were closed when he called. Updating the firmware is super easy to do so not sure why he would say that he had to return it? Either way, not as bad as you made it sound. In the thread it explains that he didn’t know the firmware was bad (it shouldn’t have been shipped with that terrible firmware on it), he didn’t find out about the warning on the forums until after the firmware had bricked the unit. He shipped it back, they sent him a replacement that had glue seeping out from behind the display. Great attention to detail.
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stiehl11
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Post by stiehl11 on Dec 19, 2019 15:50:48 GMT -5
I'm not seeing anything about a bricked unit. I had 5.7 on my XMC-1; didn't brick my system. But, it could, so he would have had to update it. Is he (and you) upset that he had to update the firmware after receiving the unit? And, why would he have to return it? They couldn't have told him that... they were closed when he called. Updating the firmware is super easy to do so not sure why he would say that he had to return it? Either way, not as bad as you made it sound. In the thread it explains that he didn’t know the firmware was bad (it shouldn’t have been shipped with that terrible firmware on it), he didn’t find out about the warning on the forums until after the firmware had bricked the unit. He shipped it back, they sent him a replacement that had glue seeping out from behind the display. Great attention to detail. Sounds like he missed a significant amount of detail in, what I assume, was his opening post on the subject. I wonder... how did he find out he had the old firmware after it bricked his unit? He would have to turn it on to see the firmware level, which he couldn't do if his unit was bricked. And, he got a unit that had a significant amount of glue seeping out of the display that was potentially in someone's system for up to 5+ years and the original owner never noticed it? I can see someone inspecting units at Emotiva maybe missing it (visual inspection is less than 70% effective; which is why it ranks low on detection on a FMEA scale). But an owner, like the poster your quoting, not seeing a obvious manufacturing defect at some point in all the time that they had it? Something smells in the fish market, if you ask me.
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klinemj
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Post by klinemj on Dec 19, 2019 16:01:21 GMT -5
That and their resources are likely focused on Dirac at the moment. Their resources for manufacturing and shipping are separate/different from those doing development (like Dirac, new FW's, new products,...). So - I doubt your speculation on this part is correct. Mark
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Post by Ex_Vintage on Dec 19, 2019 17:15:16 GMT -5
It would be good to know what is behind the definition of refurbished. I purchased a refurb unit this past August. It had older software on it and the AM tuner section did not work. So exactly what is "inspect, refurbished, update, and renew XMC-1s." More disappointing, I paid $1450 for it and now that the trade in program is active, the street value is less than $1K.
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Lsc
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Post by Lsc on Dec 19, 2019 17:23:02 GMT -5
It would be good to know what is behind the definition of refurbished. I purchased a refurb unit this past August. It had older software on it and the AM tuner section did not work. So exactly what is "inspect, refurbished, update, and renew XMC-1s." More disappointing, I paid $1450 for it and now that the trade in program is active, the street value is less than $1K. Well isn’t your unit eligible for the XMC2 upgrade? you can trade up for $600? Now you have an Atmos unit for $2050. If you are unhappy I think you can get all your money back in the used market by selling the XMC2.
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geebo
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Post by geebo on Dec 19, 2019 17:29:15 GMT -5
It would be good to know what is behind the definition of refurbished. I purchased a refurb unit this past August. It had older software on it and the AM tuner section did not work. So exactly what is "inspect, refurbished, update, and renew XMC-1s." More disappointing, I paid $1450 for it and now that the trade in program is active, the street value is less than $1K. Well isn’t your unit eligible for the XMC2 upgrade? you can trade up for $600? Now you have an Atmos unit for $2050. If you are unhappy I think you can get all your money back in the used market by selling the XMC2. Purchasing a refurb I don't think he's eligible for the trade in. But there should be some warranty on the unit.
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Post by Ex_Vintage on Dec 19, 2019 17:30:27 GMT -5
It would be good to know what is behind the definition of refurbished. I purchased a refurb unit this past August. It had older software on it and the AM tuner section did not work. So exactly what is "inspect, refurbished, update, and renew XMC-1s." More disappointing, I paid $1450 for it and now that the trade in program is active, the street value is less than $1K. Well isn’t your unit eligible for the XMC2 upgrade? you can trade up for $600? Now you have an Atmos unit for $2050. If you are unhappy I think you can get all your money back in the used market by selling the XMC2. Refurb units are not eligible for the XMC2 upgrade program. (Keith has elaborated on this several times in this thread).
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Post by Ex_Vintage on Dec 19, 2019 17:33:34 GMT -5
Well isn’t your unit eligible for the XMC2 upgrade? you can trade up for $600? Now you have an Atmos unit for $2050. If you are unhappy I think you can get all your money back in the used market by selling the XMC2. Purchasing a refurb I don't think he's eligible for the trade in. But there should be some warranty on the unit. Yes there is a 1 year warranty. Quite frankly, I'm not sure I want to send in the unit (at my shipping cost) for who knows how long to get it fixed. AM radio is extremely low on my list of wants, it's more a commentary on the meaning of "refurbished".
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Post by ttocs on Dec 19, 2019 19:24:17 GMT -5
I'm feeling like this Trade-In program has gotten kicked to the side a bit. It would be nice if they could provide a guess target date for the next batch. I know some of us aren't fans of guessing and then missing the target, but I like hearing something instead of "in space no-one can hear you scream" (vacuum, for you folks too young to know). It would be like the FedEx shipment I was expecting last week, that was delayed, then moved up, then delayed but not as much as the original delay. I survived the experience. BTW, I'm ok with it taking longer, just want some idea of timing please. Even if it's just saying that by New Years they can tell us an approximate target date for the next batch. One last thing. If Emo has any concern about taking in too many XMC-1 units, maybe they could add an offer for us certified XMC-1 owners with a straight discount on the XMC-2 ? I might actually prefer to keep my XMC-1. Maybe this would alleviate the Trade-In program resources a bit. I'd be ok with $1299.
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Post by jdmusante on Dec 20, 2019 10:14:28 GMT -5
I'm feeling like this Trade-In program has gotten kicked to the side a bit. It would be nice if they could provide a guess target date for the next batch. I know some of us aren't fans of guessing and then missing the target, but I like hearing something instead of "in space no-one can hear you scream" (vacuum, for you folks too young to know). It would be like the FedEx shipment I was expecting last week, that was delayed, then moved up, then delayed but not as much as the original delay. I survived the experience. BTW, I'm ok with it taking longer, just want some idea of timing please. Even if it's just saying that by New Years they can tell us an approximate target date for the next batch. One last thing. If Emo has any concern about taking in too many XMC-1 units, maybe they could add an offer for us certified XMC-1 owners with a straight discount on the XMC-2 ? I might actually prefer to keep my XMC-1. Maybe this would alleviate the Trade-In program resources a bit. I'd be ok with $1299. Agreed. Some transparency on what the program is going to look like in the future and what we can expect would be welcome. I also wouldn't be opposed to keeping my XMC-1 either as I use it for 90% music.
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