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Post by satman24122 on Jul 11, 2010 7:56:04 GMT -5
Do a factory default again and then turn it off back switch and unpulg for 2 min. then try again
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woodworker
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Post by woodworker on Jul 11, 2010 15:33:50 GMT -5
Okay, I think that I have been very fair and objective in my criticism of Emotiva but it is time for me to vent. I am sure that I am a little out of line here but frankly I have had it with this miserable upgrade procedure.
I do not care what the folks at Emotiva think, this firmware update process is unnecessarily difficult, bug-laden, under-documented and would be impossible without the cooperative effort of all of us lounge lizards working together to come up with a process that works.
The average customer who has not come here and read this forum religiously would have almost no chance of successfully applying an update. Just because Emotiva folks claim that it works does not make it so. Clearly the fact that at least half of the attempts fail combined with the reality that this thread and the portion of the Emonatics site dedicated to documenting the problems and suggested methods for success are enough evidence for any reasonable person to conclude that the update process is a lousy implementation.
Even with all of the information and help from both this site and Bill's I still can not get the latest update applied to my UMC. Windows 7 64 bit will not run the AVR update application. I don't know why... I get the error that the "file cannot be found" when I try to execute the application. The executable for the app is wherever it installed itself to so I do not know why it cannot find itself. (I did update the USB drivers to 3.2.2. prior to trying to run the app also. This is a fresh install of Win 7 with all current drivers so I see nothing that I could be doing wrong on this end. I installed the Emo software as the very last piece of software before trying to run it so I know that nothing else corrupted it after it was installed. No other applications other than OS, drivers, antivirus, Adobe Acrobat Reader, WinRAR and Emo software.)
So after days of trying to get the 64 bit to work i finally broke down and installed a dual boot partition with 32 bit version... surely this will work, right. Nope, same #()#^ing problem, "file not found" error when I try to launch the AVR upgrade application. Same software profile as above except 32 bit variety.
The whole reason that I upgraded my OS in the first place was because of the UMC-1. I was happy with Vista and a DVI connection direct to my TV before. Having an HDMI to the UMC seemed like a great new idea- now I find that the chance of that even working, even if I ever do get the new firmware on there is almost zero (not completely Emotiva's fault but something else adding to this frustration).
A week's work wasted when I could have been listening to music.. I am about to get over it. In the course of trying to do all of this I read that the "final release" firmware is about to come out. WTF? How am I supposed to apply it? Magic? Come on Emo, step up and fix this train wreck of an update application.
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Post by monkumonku on Jul 11, 2010 16:01:21 GMT -5
Okay, I think that I have been very fair and objective in my criticism of Emotiva but it is time for me to vent. I am sure that I am a little out of line here but frankly I have had it with this miserable upgrade procedure. I do not care what the folks at Emotiva think, this firmware update process is unnecessarily difficult, bug-laden, under-documented and would be impossible without the cooperative effort of all of us lounge lizards working together to come up with a process that works. The average customer who has not come here and read this forum religiously would have almost no chance of successfully applying an update. Just because Emotiva folks claim that it works does not make it so. Clearly the fact that at least half of the attempts fail combined with the reality that this thread and the portion of the Emonatics site dedicated to documenting the problems and suggested methods for success are enough evidence for any reasonable person to conclude that the update process is a lousy implementation. Even with all of the information and help from both this site and Bill's I still can not get the latest update applied to my UMC. Windows 7 64 bit will not run the AVR update application. I don't know why... I get the error that the "file cannot be found" when I try to execute the application. The executable for the app is wherever it installed itself to so I do not know why it cannot find itself. (I did update the USB drivers to 3.2.2. prior to trying to run the app also. This is a fresh install of Win 7 with all current drivers so I see nothing that I could be doing wrong on this end. I installed the Emo software as the very last piece of software before trying to run it so I know that nothing else corrupted it after it was installed. No other applications other than OS, drivers, antivirus, Adobe Acrobat Reader, WinRAR and Emo software.) So after days of trying to get the 64 bit to work i finally broke down and installed a dual boot partition with 32 bit version... surely this will work, right. Nope, same #()#^ing problem, "file not found" error when I try to launch the AVR upgrade application. Same software profile as above except 32 bit variety. The whole reason that I upgraded my OS in the first place was because of the UMC-1. I was happy with Vista and a DVI connection direct to my TV before. Having an HDMI to the UMC seemed like a great new idea- now I find that the chance of that even working, even if I ever do get the new firmware on there is almost zero (not completely Emotiva's fault but something else adding to this frustration). A week's work wasted when I could have been listening to music.. I am about to get over it. In the course of trying to do all of this I read that the "final release" firmware is about to come out. WTF? How am I supposed to apply it? Magic? Come on Emo, step up and fix this train wreck of an update application. Well, just to chime in, I did the updates first using Vista and then later on, using Windows 7. I followed the directions exactly and had no problems. At first I was cautious and started Windows in safe mode but it really didn't make any difference - the upgrade was successful when booting normally. Now that said (before you throw a television at me), I do have to say that the procedure does seem unnecessarily complicated. When I followed the instructions to a "t" one of the results was not as described in the instructions. I was wondering if that was correct or not so I did it again. Later on, when watching Lonnie's video of the upgrade I saw that his results were the same as mine (i.e., after he did that same step, the display did the same thing for him as it did for me even though the instructions said it should do something else; I figured since he kept going then that is what was supposed to happen) so the instructions must not have been correct. So if the instructions were not right, just think of how much doubt was introduced into people's minds. Also, while most of us are probably audio fanatics on the lounge that doesn't mean it translates over to computers. When you consider how easy it is to do the firmware update on an Oppo blu ray player it makes me wonder why no one at Emotiva brought up the point that everyone is going to howl about how complicated it is to do the upgrade on a UMC-1 when it was in the planning stages. No offense to anyone reading this who didn't have a successful upgrade, but I suspect a large number of these were due to user error. The problem is, with so many steps and with the instructions not being real precise, it's difficult to determine exactly what went wrong in the procedure. I guess there's nothing that can be done to simplify the procedure for the UMC-1 since that's the way the unit was constructed but I bet this sure did present a good case for adhering to the "KISS" principle for the XMC-1. |
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woodworker
Emo VIPs
Can't keep my mind from the circling skies; Tongue-tied and twisted just an earth-bound misfit, I
Posts: 197
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Post by woodworker on Jul 11, 2010 20:31:58 GMT -5
Well, I installed a boot camp VIsta partition on my MacBook Pro and finally got the upgrade installed. This was way, way too much work just to upload an update. Now that said (before you throw a television at me), I do have to say that the procedure does seem unnecessarily complicated. When I followed the instructions to a "t" one of the results was not as described in the instructions. I was wondering if that was correct or not so I did it again. Later on, when watching Lonnie's video of the upgrade I saw that his results were the same as mine (i.e., after he did that same step, the display did the same thing for him as it did for me even though the instructions said it should do something else; I figured since he kept going then that is what was supposed to happen) so the instructions must not have been correct. So if the instructions were not right, just think of how much doubt was introduced into people's minds. Also, while most of us are probably audio fanatics on the lounge that doesn't mean it translates over to computers. When you consider how easy it is to do the firmware update on an Oppo blu ray player it makes me wonder why no one at Emotiva brought up the point that everyone is going to howl about how complicated it is to do the upgrade on a UMC-1 when it was in the planning stages. Like you monkumonku, once I finally got this thing to work I also found that the process did not actually follow the procedure as it is documented in the pdf instruction file provided by Emotiva here umcsoftware.com/updates/UMC-1-FirmwareV6.pdf. In step 8j it says "Press the front power button once to turn the UMC‐1 on. It will begin to boot up and then do a reset." Well, it does not do a reset, it just boots right up. I thought that perhaps the firmware had not loaded so I did the check firmware procedure (MUTE-STATUS-UP VOLUME) and it read version 7 software was loaded. Just in case I did the procedure again thinking that maybe I had a "half load" or something. Still no reset after boot up.  The point is that the instructions provided, as monkumonku mentioned, do not match the actual process and should be corrected if Emo expects anyone to be able to do this procedure with any degree of reliability. I am lucky enough to have been lurking around the forum here and expected difficulty and was prepared for it. Everyday users who are not frequenting this forum might not have such luck. No offense to anyone reading this who didn't have a successful upgrade, but I suspect a large number of these were due to user error. The problem is, with so many steps and with the instructions not being real precise, it's difficult to determine exactly what went wrong in the procedure. I guess there's nothing that can be done to simplify the procedure for the UMC-1 since that's the way the unit was constructed but I bet this sure did present a good case for adhering to the "KISS" principle for the XMC-1. No offense taken by me ;D I think you hit the nail on the head monkumonku. The process is unnecessarily complex, is not well documented and the documentation that does exist is inaccurate. I am not sure that the process is set in stone however, I do not see why this could not be altered with another firmware update (surely the code for the update process is not hard coded). Got my fingers crossed. |
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mftech
Seeker Of Truth
Posts: 8
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Post by mftech on Jul 12, 2010 13:43:42 GMT -5
The v6 upgrade did well, but was quite long for programming the DSP.
BTW is there a way to simply combined the different loads in one single download and single reboot ?
Note:
You need to be logged as administrator to run the software installer,
this note must be added in the upgrade instruction and an error message should be included in the installer, at the moment the installer complain about a missing .dll
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Post by visiter555 on Jul 12, 2010 13:58:17 GMT -5
Okay, I think that I have been very fair and objective in my criticism of Emotiva but it is time for me to vent. I am sure that I am a little out of line here but frankly I have had it with this miserable upgrade procedure. I do not care what the folks at Emotiva think, this firmware update process is unnecessarily difficult, bug-laden, under-documented and would be impossible without the cooperative effort of all of us lounge lizards working together to come up with a process that works. The average customer who has not come here and read this forum religiously would have almost no chance of successfully applying an update. Just because Emotiva folks claim that it works does not make it so. Clearly the fact that at least half of the attempts fail combined with the reality that this thread and the portion of the Emonatics site dedicated to documenting the problems and suggested methods for success are enough evidence for any reasonable person to conclude that the update process is a lousy implementation. Even with all of the information and help from both this site and Bill's I still can not get the latest update applied to my UMC. Windows 7 64 bit will not run the AVR update application. I don't know why... I get the error that the "file cannot be found" when I try to execute the application. The executable for the app is wherever it installed itself to so I do not know why it cannot find itself. (I did update the USB drivers to 3.2.2. prior to trying to run the app also. This is a fresh install of Win 7 with all current drivers so I see nothing that I could be doing wrong on this end. I installed the Emo software as the very last piece of software before trying to run it so I know that nothing else corrupted it after it was installed. No other applications other than OS, drivers, antivirus, Adobe Acrobat Reader, WinRAR and Emo software.) So after days of trying to get the 64 bit to work i finally broke down and installed a dual boot partition with 32 bit version... surely this will work, right. Nope, same #()#^ing problem, "file not found" error when I try to launch the AVR upgrade application. Same software profile as above except 32 bit variety. The whole reason that I upgraded my OS in the first place was because of the UMC-1. I was happy with Vista and a DVI connection direct to my TV before. Having an HDMI to the UMC seemed like a great new idea- now I find that the chance of that even working, even if I ever do get the new firmware on there is almost zero (not completely Emotiva's fault but something else adding to this frustration). A week's work wasted when I could have been listening to music.. I am about to get over it. In the course of trying to do all of this I read that the "final release" firmware is about to come out. WTF? How am I supposed to apply it? Magic? Come on Emo, step up and fix this train wreck of an update application. I hate to admit it, but I have done three firmware updates each one successful on the first attempt. All have been done using Windows 7 64 bit on three different computers (one Dell notebook, one Dell desktop and one HP/Compaq notebook) business class systems. None were done in Safe mode or any other funky way. All still had the anti-virus running (Trend, Norton and Spyware Doctor). All used whatever USB cable was handy (three different cables). All were done after a system reset. All left the UMC-1 fully functional (well as functional as the UMC seems to be...lol). Yes, I am in the IT business, and the determination of which of the files needed to be used was totally confusing and not documented adequately. They all upgraded completely with no issues. Sorry guys, I will agree that the process is not good, but it does work (in my case) Now don't get me started on why none of it is properly documented with the update including what version to what version and a step by step readme.txt in the update, because I just don't know why not. |
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woodworker
Emo VIPs
Can't keep my mind from the circling skies; Tongue-tied and twisted just an earth-bound misfit, I
Posts: 197
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Post by woodworker on Jul 12, 2010 15:54:38 GMT -5
I hate to admit it, but I have done three firmware updates each one successful on the first attempt. All have been done using Windows 7 64 bit on three different computers (one Dell notebook, one Dell desktop and one HP/Compaq notebook) business class systems. None were done in Safe mode or any other funky way. All still had the anti-virus running (Trend, Norton and Spyware Doctor). All used whatever USB cable was handy (three different cables). All were done after a system reset. All left the UMC-1 fully functional (well as functional as the UMC seems to be...lol). Yes, I am in the IT business, and the determination of which of the files needed to be used was totally confusing and not documented adequately. They all upgraded completely with no issues. Sorry guys, I will agree that the process is not good, but it does work (in my case) Now don't get me started on why none of it is properly documented with the update including what version to what version and a step by step readme.txt in the update, because I just don't know why not. Thanks Vis, it is good to know that there are at least several who have had no problems. I truly have no idea what the problem was for me. On both the 64 and 32 bit installs of Win 7 the update app simply failed to load. Only for the sake of providing more information to the community, which I know has some IT and IS genius members, I will share the gory details: (ASUS P5B Deluxe, Intel Core2Duo E6600, 4Gb Corsair RAM (timings, speed and voltage set correctly), most recent BIOS, SATA-2 HDD in RAID 0- primary partition Win7x64, secondary partition Win7x32- Norton Internet Security) When I click the start menu- Emotiva- Emotiva AVR Update- I get the security popup "do you want to allow this application to make changes to your computer?" and it lists "UNWISE.EXE" as the app making the changes. (I know that that executable is the uninstaller application for the Wise installer but that is what the computer tries to execute whenever I choose to run this app from the Start menu.) I click yes and I get the error message "file could not be found" with no explanation and no missing filename mentioned. After reinstalling time and time again I finally decided to install the 32 bit version as a dual boot option. After everything was said and done I got the exact same behavior when I followed the same process. I even downloaded a new version of the install and installed it- same thing. Once I installed a BootCamped version of Vista it worked fine the first time (or so I think). Weird, huh? |
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Post by ghstudio on Jul 12, 2010 16:15:26 GMT -5
If I remember correctly from when I struggled thru the update, I found that you must store the update and run it from the c: drive (of course I download everything to my D: drive so it kept failing exactly the same way). Let us know if I remember correctly.
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woodworker
Emo VIPs
Can't keep my mind from the circling skies; Tongue-tied and twisted just an earth-bound misfit, I
Posts: 197
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Post by woodworker on Jul 12, 2010 17:52:28 GMT -5
If I remember correctly from when I struggled thru the update, I found that you must store the update and run it from the c: drive (of course I download everything to my D: drive so it kept failing exactly the same way). Let us know if I remember correctly. The original download and install were both on the "C:" drive (in the (x32) Program Files folder). When I did the dual boot thing then the 32 bit partition ended up being called the "K:" drive. When I ran the install under 32 bit OS it wanted to install to the x32 program files folder on the C: drive (the same location as the original install) but I did not let it install there, rather I did install it to the Program Files folder under the currently active boot partition (K:). I am not sure where it was looking for the install but the executable should have actually been located on both the C: and K: partitions since I installed it to both. |
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Post by ghstudio on Jul 12, 2010 18:28:53 GMT -5
If you are game....try downloading to a folder on the c: drive and run the exec in that file....
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woodworker
Emo VIPs
Can't keep my mind from the circling skies; Tongue-tied and twisted just an earth-bound misfit, I
Posts: 197
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Post by woodworker on Jul 12, 2010 20:38:01 GMT -5
Yeah, I will try that later tonight. Can't harm anything (I don't think). The more info that we can gather the better.
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Post by sciatti on Jul 13, 2010 23:00:37 GMT -5
In step 8j it says "Press the front power button once to turn the UMC‐1 on. It will begin to boot up and then do a reset." . Woodworker, Step 8j through me for a loop too. I thought I found a disconnect between Lonnie's video walk through and the .pdf instructions. In Lonnie's video, he had us doing a Load Default 3 times; but the .pdf file had us only doing 2 Load Defaults. Then it dawned om me: In step 8j where it says "and then do a reset" it actually means do a Load Default. Lonnie can chime in and correct me if I'm wrong. If I'm right, Emo should correct the pdf instructions. Sciatti |
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woodworker
Emo VIPs
Can't keep my mind from the circling skies; Tongue-tied and twisted just an earth-bound misfit, I
Posts: 197
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Post by woodworker on Jul 13, 2010 23:30:48 GMT -5
In step 8j it says "Press the front power button once to turn the UMC‐1 on. It will begin to boot up and then do a reset." . Woodworker, Step 8j through me for a loop too. I thought I found a disconnect between Lonnie's video walk through and the .pdf instructions. In Lonnie's video, he had us doing a Load Default 3 times; but the .pdf file had us only doing 2 Load Defaults. Then it dawned om me: In step 8j where it says "and then do a reset" it actually means do a Load Default. Lonnie can chime in and correct me if I'm wrong. If I'm right, Emo should correct the pdf instructions. Sciatti Thanks Sciatti. Not trying to be the grammar police, but, the way it reads it implies that the unit will "do a reset" by itself. Having reread it and thought about the video I do agree with you, that is probably what he meant and it is just worded poorly. Either way the instructions should to be corrected in my opinion because they suggest something will happen to the unit automatically and it does not. Inaccurate or incomplete instructions lead to errors and frustration. Lonnie, do we have it right? Also, please confirm that the factory default reset is still necessary for an upgrade from beta 2 to beta 3. If so, I did not do the reset because I started at step 8 (the starting place for an upgrade from beta 2 to beta 3 as I understand it) and it does not mention a factory reset if you start here. Do I need to perform a factory default reset prior to and/or after installing the upgrade? Thanks Jon |
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woodworker
Emo VIPs
Can't keep my mind from the circling skies; Tongue-tied and twisted just an earth-bound misfit, I
Posts: 197
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Post by woodworker on Jul 13, 2010 23:36:35 GMT -5
If you are game....try downloading to a folder on the c: drive and run the exec in that file.... Okay, I uninstalled the application and reinstalled it to a fresh folder which I named "Emotiva" and placed at the root of c:. This worked! At this time my experience leads me to believe that allowing the application to install to the default location (the Program Files folder) is what caused my problem. If so, this either needs to be documented somewhere in a read me file (hopefully this is not just a case of my stupidity not catching that I had to override the install location) or the installer needs to be modified to install the app to a usable location. |
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Post by turbo227x on Jul 16, 2010 14:42:39 GMT -5
Ok, so I final got around to updating my UMC-1, but it is choosing to cooparate. My computer will recegnise that the UMC-1 is there and will attempt to upload the DSP flash file. Here is the catch though it will go from amber to blue like it should, but then it will shut of and go from amber to blue again, finally it will freeze with the blue light on and the computer will say "send 'reset 0'" and will not upload the file.
Has anyone else had this problem?
I'm running Windows 7 on a brand new laptop, so I know all my drivers are up to date. It not like my UMC-1 acts up, but I hoping the firmware will make it act better. Any help would be nice.
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LCSeminole
Global Moderator 
Res firma mitescere nescit.
Posts: 20,850
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Post by LCSeminole on Jul 16, 2010 18:13:51 GMT -5
The v6 upgrade did well, but was quite long for programming the DSP. BTW is there a way to simply combined the different loads in one single download and single reboot ? Note: You need to be logged as administrator to run the software installer, this note must be added in the upgrade instruction and an error message should be included in the installer, at the moment the installer complain about a missing .dll Your suggestion about being logged in to your "Operating System" has been updated in the original posting. Thanks for your addtion.  |
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Post by jgeiger on Jul 16, 2010 20:24:43 GMT -5
Ok, so I final got around to updating my UMC-1, but it is choosing to cooparate. My computer will recegnise that the UMC-1 is there and will attempt to upload the DSP flash file. Here is the catch though it will go from amber to blue like it should, but then it will shut of and go from amber to blue again, finally it will freeze with the blue light on and the computer will say "send 'reset 0'" and will not upload the file. Has anyone else had this problem? I'm running Windows 7 on a brand new laptop, so I know all my drivers are up to date. It not like my UMC-1 acts up, but I hoping the firmware will make it act better. Any help would be nice. This happened to me when trying to installed the newest firmware. After about 20 tries it finally worked... |
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Post by ÈlTwo on Aug 15, 2010 19:39:47 GMT -5
I hope when the new software hits, that the pdf file outlining the old procedure is removed, in order to avoid confusion.
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Post by rskarvan on Aug 28, 2010 22:25:54 GMT -5
I tried for an hour to get my computer to recognize the UMC1 via the USB cord. I kept getting a "does not recognize this device" error. I swapped my perfectly good Samsung USB printer cord for my perfectly good Belcan Cord (for UPS System) and everything worked fine.
So, YES, USB cords do matter!!!
I downloaded the 13-version of the software - since I only have a plastic remote at this time. When Janna sends me my free UMC-R remote (now promised mid-September), will I have to upgrade again with the 14-version?
- Ron
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Post by orangeLollies on Aug 28, 2010 23:20:27 GMT -5
Hey guys, I dont own a UMC-1, but just wanted to chime in with something that may help with Win7 32&64 install and execution issues. Have you guys turned off UAC? (User Account Control). I found this wee service caused me all sorts of issues in the past ...even as an administrator...issues similar to those being experienced with the AVR loader install and execution issues on this thread. tip: TURN OFF 'UAC' in Windows 7.. hope this helps someone ...I'm feeling your pain  |
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