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Post by seppo on Dec 10, 2014 14:33:45 GMT -5
There are no surprise fees when you receive your shipment from Bongo. Our cart generates a landed cost for most countries at checkout now. Thanks Jessica. That's good to know. I ordered SA-250 to Canada last week and it arrived today. The invoice / payment on the Emotiva/BongoUS site quoted $0.0 for customs and taxes. The amp arrived today and FedEx charged me ~$130 CAD for customs/taxes upon delivery. |
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Post by rob80b on Dec 14, 2014 8:42:55 GMT -5
Thanks Jessica. That's good to know. I ordered SA-250 to Canada last week and it arrived today. The invoice / payment on the Emotiva/BongoUS site quoted $0.0 for customs and taxes. The amp arrived today and FedEx charged me ~$130 CAD for customs/taxes upon delivery. If duty and taxes were not charged at the time of purchase that sounds correct, but at least Bongo did the paper work for customs to have the equipment enter into Canada, otherwise FedEx/UPS do it on your behave and charge you their outrages brokerage fees, which is what I was referring to. |
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Post by sandrews888 on Dec 15, 2014 16:29:45 GMT -5
Hi all. I am having real trouble contacting emotiva.
I just ordered a xpa 5 for delivery into Australia last night but the order history isn't showing up on my profile at emotiva. Com nor have I received an email from emotiva.
I emailed them twice weeks ago to ask questions on admim@emotiva.com and didn't receive any response. Despite not hearing anything I still ordered the xpa 5. I also tried to email orders@emotiva.com last night to ask this but haven't heard anything.
Does anyone have an email I can send my query to?
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Post by Gary Cook on Dec 15, 2014 16:34:32 GMT -5
Call them, around 7.00 am EDST is a good time, that's 2.00 pm in Tennessee. In fact call them now, it's 3.30 Monday afternoon, they should be there. If you are afraid of the international call cost they will call you back if you ask nicely.
Cheers
Gary
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Post by seppo on Dec 15, 2014 20:41:03 GMT -5
My SA-250 order from week and a half ago (to Canada) still does not show up in my order list on the Emo site. Probably will not ever. But I have the amp, that's all that matters  Send an email to customerservice@emotiva.com, they are pretty busy right now, but you should get a response in day or two... |
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Post by sandrews888 on Dec 16, 2014 2:58:04 GMT -5
Ok will do. Any comments about the xpa5? I am hoping for good things matching it with my goldenear triton speakers. Hopefully it's as good as all the reports are saying! |
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Post by jutta on Dec 16, 2014 4:23:22 GMT -5
Killer Amp mate
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vhd611
Seeker Of Truth
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Post by vhd611 on Dec 16, 2014 20:06:57 GMT -5
Ok will do. Any comments about the xpa5? I am hoping for good things matching it with my goldenear triton speakers. Hopefully it's as good as all the reports are saying! I am an international customer based in Australia. This is my second post in this forum. My first post a few minutes ago on UMC-1 to thank Emotiva for great customer service internationally where they do not have local technical support. I have been using XPA-5 (with UMC-1) now with UMC-200 and the power amplifier is excellent. I have never had any problem with it. Do not worry. |
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Post by aussie on Dec 16, 2014 20:38:37 GMT -5
Another Aussie here with a XPA-5 and a XPA-2, had em for years now and never had a problem. And the sound quality is pretty damn good too.
Any of the Aussie's grabbed a XMC-1 yet, what did the final costs end up being. Did it break the $3k mark landed after customs/GST?
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Post by autocrat on Dec 16, 2014 21:37:47 GMT -5
I haven't ordered yet. If it was imported now, using the current exchange rate it would break $3k. This puts it above the Yamaha CX-A5000 street price, and well above the Marantz AV7701. Of course the currency rates aren't Emo's fault, but in this country the XMC has some serious competition.
It's a different equation with a 40% discount card, face value of those is approaching AUD1000.
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Post by aussie21 on Dec 17, 2014 3:06:06 GMT -5
Another Aussie here with a XPA-5 and a XPA-2, had em for years now and never had a problem. And the sound quality is pretty damn good too. Any of the Aussie's grabbed a XMC-1 yet, what did the final costs end up being. Did it break the $3k mark landed after customs/GST? |
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Post by rocky500 on Dec 19, 2014 20:31:06 GMT -5
Would anyone know If I was to order a SA-250 amplifier to bring into Australia that Bongo has already calculated the Duty and taxes that we pay in Australia for importing something that is over $1000 AU?
It just seems the freight charge is quite high. $380 AU
If I just put in just an XPA-200 though the freight is also higher than I remember at $293AU. (We would not pay any duty and taxes on this as it is under the threshold) Which makes me think that the freight charge is just that on the SA-250 and will not include the extra cost. It works out to be about 15% on top of the total including freight as it comes in. At a guess around $200AU
So really about $90 difference in freight between the 2 and the SA-250 will have Australian Duty and taxes applied as it comes in, of about 15% while the XPA-200 would be free of them.
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Post by rocky500 on Dec 19, 2014 21:54:04 GMT -5
There are no surprise fees when you receive your shipment from Bongo. Our cart generates a landed cost for most countries at checkout now. Thanks Jessica. That's good to know. Are you sure this is the case to Australia? See my above post. It just does not add up when I compare the XPA-200 shipped by itself to the SA-250 amp. As that would make the freight on the SA-250 about $180AU. (great price) Or Bongo is adsorbing costs in some items and offsetting it with the others that don't pay import taxes,duties into their country. This would be great on the more expensive items from Emotiva. |
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burky
Seeker Of Truth
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Post by burky on Dec 19, 2014 23:48:35 GMT -5
I ordered SA-250 to Canada last week and it arrived today. The invoice / payment on the Emotiva/BongoUS site quoted $0.0 for customs and taxes. The amp arrived today and FedEx charged me ~$130 CAD for customs/taxes upon delivery. If duty and taxes were not charged at the time of purchase that sounds correct, but at least Bongo did the paper work for customs to have the equipment enter into Canada, otherwise FedEx/UPS do it on your behave and charge you their outrages brokerage fees, which is what I was referring to. YIKES I am considering ordering another XPA 2 I need to do some more research first |
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Post by jutta on Dec 20, 2014 22:29:25 GMT -5
Duties and taxes on top for Australia I'm certain. Others have reported that I think
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Post by rocky500 on Dec 20, 2014 22:53:45 GMT -5
Duties and taxes on top for Australia I'm certain. Others have reported that I think Someone posted in my SNA thread that there was no more to pay. It was taken care of by Bongo. QUOTE: "I bought 2 of the Emotiva XPA-1L Class A monoblocks a few months back through Emotiva/Bongo.
Everything was as described in the checkout amount. Custom duties included.
Nothing to pay at this end." |
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Post by jutta on Dec 21, 2014 7:00:39 GMT -5
In that case you're far better off to spend over $1000 then as it doesn't work out so bad. Spend under $1000 and freight is almost equal to the cost of the item. My guess is Bongo is adding taxes and duties to goods under the threshold when they shouldn't be. It's an automatic addition I reckon for them.
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Post by richardrc on Dec 21, 2014 17:16:55 GMT -5
XPA-5 888US$
To Australia with Bon$o
Subtotal: 1112.42 AUD
Shipping: 399.55 AUD
Duty / Tax: 157.99 AUD
Insurance remove: 33.40 AUD
Order Total: 1703.36 AUD
Edit the gst&duty &customs fee looks wrong. Should be approximately 100 more.
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Post by rocky500 on Dec 21, 2014 19:11:54 GMT -5
I went through the order again, but this time I clicked one more screen further into it. I went to the screen after it gave me the quote for shipping and now I notice a line that has Duty/Tax:: Pay courier on deliverySo it seems like I will have to pay extra on top of the freight for Duty/Taxes? Thanks for the above info richardrc. If this is the case, then it is just to much to consider now getting one. I have brought many Emotiva products over the years but looks like it has come to an end for me. Its a shame but it is what it is now. Bongo is there new System and until they change (if they ever do) I will just have to be looking elsewhere. At least I got my XMC-1 before this Bongo was used.  |
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Post by aussie21 on Dec 22, 2014 1:56:38 GMT -5
Got Xmc 1 in september exported to oz. Emotiva used ups to ship.
With discount 1199 us at the time about 1400 aud shipping 200 us. on arrival ups arranged clearance Cost was Gst 10% which was 160 aud and a 60aud cost that goes to customs as a fee for clearance. UPS DID NOT CHARGE ANYTHING EXTRA. Note there is no duty now charged in australia for products from USA. (Free trade agreement. )Dont like the look of Bongo
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