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Post by Deleted on Aug 13, 2014 5:24:03 GMT -5
I'm glad they are taking care of that for you. I've only had a few minor things that I didn't feel it was worth it to send it back for to be wrong with my stuff( LEDs not as bright as others, loose knobs ect.) I did have a speaker magnet break off, I fixed it myself and tried to get them to send me a replacement but after several reminders they never sent it. I got tired of calling them and it has been working fine so far so I just gave up. Sorry for those comments from some of those members like dyohn and chuck they can be kind of rude sometimes, just know not all of us members are as quick to judge. Anyway enjoy your new toys when they get back. Sorry if you think I'm rude. Sometimes we fan boys get tired of the rather frequent thread titles/posts here at the Lounge that tend to be written from an unnecessarily negative perspective. As Bootman posted: Now if you would have started with this as your opening thread post, not a thought of trolling would have crossed our minds.Yes, that looks bad and should be taken care of if you bought these new vs say off eBay.I won't mention any names but here is an example of a slightly negative and rude post:
.......... I've only had a few minor things that I didn't feel it was worth it to send it back for to be wrong with my stuff( LEDs not as bright as others, loose knobs ect.) I did have a speaker magnet break off, I fixed it myself and tried to get them to send me a replacement but after several reminders they never sent it. I got tired of calling them and it has been working fine so far so I just gave up ..........
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Post by Boomzilla on Aug 13, 2014 5:58:00 GMT -5
It's the internet, Chuckie - We all occasionally type things that come out unnecessarily negative. Many of the "negative" posts aren't intended that way at all (or at least far less negatively than they read). Therefore, I find it helpful to assume the good intent of the poster, ignore slightly negative tones, and just move on. If a poster persists in poor etiquette, then I'm probably going to ignore their subsequent posts.
I can't count the times I've posted something and then, on a re-read, realized that it wasn't what I was really trying to say. I've also snapped at other posters for their tone when I shouldn't have. I'm getting better, but it's a constant issue. One of the things I've found to help is to re-read my text before hitting the "Reply" button.
In short, thanks for tolerating my posts, and I'll attempt to extend the same courtesy to all others.
Boomzilla
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kt10r
Emo VIPs 
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Post by kt10r on Aug 13, 2014 8:31:39 GMT -5
No my post was in no way nude, I did not call anyone a troll or tacky. Please tell me how it was rude, your just reaching. I stated I had some QC issues but nothing like the op had and mine were not bad enough to worry emotiva or myself about sending them in. I did want to do something about my speaker just because they don't make them anymore and even after them not resolving the issue I haven't bad mouthed them or anything. This thread was about QC issues, if you have never had any chuck may I please ask you to maybe leave the thread and not try to stir any more trouble.
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Post by Deleted on Aug 13, 2014 11:55:15 GMT -5
When I do have quality control issues I contact the company and quietly let them know. I don't come here and unnecessarily start a new thread and post it for all to see. Trying to embarrass Emotiva here in their own house will get you a fan boy response every time.
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Post by Deleted on Aug 13, 2014 13:57:31 GMT -5
I have to jump in here and say I also saw nothing whatsoever rude about kt10r's post. IMO one of the reasons for Emo to support a blog like this is to get both positive and negative feedback from users about their products. That is (almost) free market research and it's worth more than it costs in any event.
As a potential customer for a given product, I want to know what good experiences users have had with it, and also what negative experiences people have had with either a product or customer service. A blog that only shows the good stuff is pretty useless; I certainly wouldn't bother to look at it, if that were the case since I could probably rely on the manufacturer to sing their own praises in advertising. Of course, posts can be written in a way that is rude, but that post wasn't, again, in my opinion. I'm appreciative of the fact that Emotiva lets it all hang out, the bad as well as the good, here in public for all to see. That's one of the reasons I buy so much of their stuff.
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Post by Poodleluvr on Aug 13, 2014 21:33:00 GMT -5
I'm a Emotiva customer and continue to be an Emotiva customer, despite any issues....
Have I personally had any issues? Yes. Although, when I did experience an issue, I never felt the need to air out the dirty laundry. Why should I?-- Because, Emotiva has always taken care of me, so far...........
One time I received a new piece of gear and upon my quality assurance "military inspection", I discovered a scratch on the side. I then immediately called Emotiva without delay. They requested me to e-mail pictures. I then sent the pictures. Emotiva then sent me out a prepaid shipment return label and then shipped me out a brand new unit that was inspected prior to shipment. GTG!
Another time, I had a functional problem with a new piece of gear within the 30-day trial period, and once again, Emotiva treated me fairly to resolve my personal situation.
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Post by bluemeanies on Aug 13, 2014 22:04:05 GMT -5
Two XPA1's Gen 2 here and there were functional issues but Emotiva gave me complete satisfaction in a reasonable amount of time and I did not have to jump thru any hoops.
I also had issues with a B&W sub which I purchased in a brick and mortar store at a nearby audio and video store and the issue was resolved to my satisfaction. Yes I did spend more money for a sub (Fathom 112) however that was my choice and I am happy with my choice.
I think it is a good thing that people who purchase Emotiva products that are damaged in shipment and or nonfunctional once delivered voice their feelings and what they and Emotiva are doing to resolve the issue.
Wouldn't it be nice to know in any store where you are purchasing a product of any kind you knew how you would be treated AFTER you purchased an inferior widget? If you knew that store did not honor their warranties and or guarantees on that widget I doubt you would be shelling out hundreds of dollars of your hard earned money in that particular establishment.
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