UPS has done it again....Emotiva Please stop using UPS.

[pallpoul]

So, I received my T-2's today, after a failed attempt yesterday, due to needing a signature, and to my disappointment the outside boxes looked horrible, with tears and one box half opened. I signed for the delivery & got them in the house, and now I am dreading opening the boxes....

Ugggggg,.... Emotiva, can you please stop using UPS ++++++ They do their best at really beating up the boxes. Please use FedEx Home delivery.

I will update on the condition of the speakers once I get around to opening them up. I was in a hurry and did not open them while the driver was here, I had an emergency I had to tend to.
I hope the inside boxes and the speakers themselves are intact.

[RichGuy]

I can't speak for the T-2's, but everything I've purchased from Emotiva has been very well packaged and well protected from abusive handling, my guess is you will be alright once the packages are opened.

[brutiarti]

I find UPS more reliable than fedex but i guess it depends on luck.

[geebo]

The T2's are well packed and I'm sure they'll be fine.

[LCSeminole]

That's what double boxing and internal padding/bracing is there for, I bet they'll be just fine and you'll completely forget about this once you start listening to them.

[garbulky]

I know the dismay when your much looked forward to equipment comes in a busted box. I've had at least one piece of equipment come in a busted outer box but the inner box survived with the equipment intact.
However, it would be nice if Emotiva would send a replacement box for later warranty service.

[alucard]

I agree it's luck. I've had luck with UPS and FedEx until recently (just a couple weeks ago and need to vent). I will never willingly purchase shipping from UPS again. I sold an amp that was heavy (70lbs). It was packed nicely in the manufactures box and did not have much wear on the box. Well, UPS beat it to sh** and the amp was damaged, the buyer informed me. I opened claim with UPS, they inspected, denied claim, and sent the amp back to me, I refunded sale to buyer.

They originally charged me for the return shipping back to me but I called and they took it off. When I finally received the box and amp back it looked like it was in the middle of a demolition derby for a weekend - this solid as a tank amp had all the inside parts as loose as can be, one broken speaker terminal, and dents on the steel edges on all sides. Too risky to use again or to even give away.

Given the cost of shipping to send in for repair, cost of repair, cost of return shipping, risk of shipping damage i ended up putting it on the curb with the trash and a $1,100 sale washed away by the incompetence of UPS... and of course they say they had no wrong doing.

[brutiarti]

Forgot to mention that UPS is rough with heavy items. Rolling an amp box is not uncommon with them.

[alucard]

Jul 21, 2017 22:25:24 GMT -5 brutiarti said:

Forgot to mention that UPS is rough with heavy items. Rolling an amp box is not uncommon with them.

When UPS delivered my Rythmik F15HP sub I heard them pull up and so I walked out to help. They were already flipping (essentially rolling) it towards the door and asking wth is this. Not too pleased with that move. This is a 100lb beast, but dont they have hand carts/trucks to help with this? I think regular UPS should stick to only handle 50lbs or less and ask for freight for over 50lbs (give or take) OR shipper (like me above) be cognizant of that and use freight anyway.

FedEx freight recently delivered a salamander cabinet - fully boxed and wrapped on a pallet, perfect condition. In no way were they tossing and flipping that thing around willy nilly.

[Soup]

I Always use FedEx. Never had a problem. Fingers and Toes crossed.

[rbk123]

The bad news is if you want to resell them and the boxes are in such sad shape they won't be safe to ship them in a 2nd time.

[brubacca]

They are both up and down. I've had my own struggles with Fedex Home (they always deliver to the wrong street in my 2 street development), but...

I always divert my fedex home shipments to the local FedEx store. Works great. I pickup on my schedule and have to show my ID. Shipper and I are protected. Actually never had packages damaged going this route.

[jamco]

Jul 22, 2017 7:45:06 GMT -5 brubacca said:

They are both up and down. I've had my own struggles with Fedex Home (they always deliver to the wrong street in my 2 street development), but...

I always divert my fedex home shipments to the local FedEx store. Works great. I pickup on my schedule and have to show my ID. Shipper and I are protected. Actually never had packages damaged going this route.

We divert packages to the FedEx and UPS stores, especially with electronics and wine club shipments. Benefits include free text message notifications, you avoid front porch theft while on business travel and you can reject the shipment at the counter.

[pallpoul]

So I had some time this am to unbox my T-2's.

The outer boxes are not usable for any future re boxing or shipping. The inner boxes had some nicks here and there. Thankfully, the speakers are in good shape, and I hooked them up temporarily to try them out, and they sound great, well really beyond my expectations. They look gorgeous, and the web pics don't do them justice (I kept the silly grills off).

As for how they sound with my Yamaha A-S2000, XDA-2 and Spotify via Sonos connect, well the highs are crystal clear, and the mid's are sweet, clear and just right, and the bass, oh the bass,...tight not boomy at all and accurate. no need for subs. Soundstage, imaging and clarity are way above their price point. BTW I am just starting to break them in !.

I am very delighted with those speakers, having been listening to Klipsch heritage line speakers the last 2 years or so (Cornwall III's, La Scala's II, Chorus II's, Hereseys III's, Forte II's and soon Forte III's), this is my first non Heritage Klipsch speakers purchase and I am not disappointed at all. They do sound a bit different but the sound is open, strong and very enjoyable too. Glad I made the purchase.

Thanks for my PayPal points, they were a nice free gift to myself.

I will be contacting Emotiva regarding the damaged boxes.

If your are eyeing those speakers, don't hesitate, seriously, you have to spend 3 times, or maybe more, their price to get a similar sound.

[cgolf]

I've sold 2 sets of bookshelf speakers in the past 3 months. Shipped both sets Fedex Home. I've had to file claims on both deliveries. I think both UPS and Fedex have so much business, and have such a high turnover in drivers and delivery folks that a certain amount of damage is just part of their business model.

OTOH, I've shipped hundreds of times with both carriers with no damage. It boils down to personnel and how they care about representing their job and the company.

[Boomzilla]

I recently shipped an amp FedEx because I'd had previous issues with UPS. And (this is the important part) I paid the FedEx store to do the double boxing & packaging. Long story short, the amp was damaged in shipment. I filed a damage case, to collect the insurance I'd paid for and then (wait for it...) FedEx denied my claim saying that the item had "insufficient packaging" and that the damage was therefore my fault.

The bottom line is: There's no such thing as a "good" shipping service. Every one of them will damage shipments, and the odds of damage go up exponentially with heavier items. Further, the insurance you buy is useless UNLESS you're willing to spend months fighting with their denials of payment and attempts to claim that you're responsible for the damage since the item must not have been packed well. Even allowing the shipper to do the packaging is not going to get them to pay unless you want to spend your time and money proving every detail of the packing (Did you use new boxes? Do you have receipts to prove it? Did you use new packing materials? Do you have receipts to prove it? Did your packing measurements meet our recommended cushion dimensions for every side of your item? Do you have item and box dimensions to prove it? Was the item intact when you shipped it? Do you have photos to prove it? Was the outer box intact when it was shipped? Do you have photos to prove it? Was the box damaged when it reached its destination? Do you have photos to prove it?). And even then, the shipping company will do ANYTHING and EVERYTHING to delay the process. They'll lose the documents that you sent them - they'll say you didn't submit the documents to the right authority - They'll say that you waited too long to make the claim - They'll say that the store where the item was shipped from must file the claim on your behalf - absolutely anything to delay paying the insurance claim.

So the bottom line is, regardless of shipping cost, there just AREN'T any good shipping services. Paying the shipper to do all packaging is your only hope of collecting the insurance, and even then, your odds of collecting are slim unless you have virtually unlimited time and effort to put into the claims process. It's a racket - and you, the poor schlub who's just trying to send something elsewhere without damage, are in line for the "fickle-finger of fate award" anytime you ship. That's life.

Boomzilla

[garbulky]

Jul 22, 2017 12:22:11 GMT -5 Boomzilla said:

I recently shipped an amp FedEx because I'd had previous issues with UPS. And (this is the important part) I paid the FedEx store to do the double boxing & packaging. Long story short, the amp was damaged in shipment. I filed a damage case, to collect the insurance I'd paid for and then (wait for it...) FedEx denied my claim saying that the item had "insufficient packaging" and that the damage was therefore my fault.

The bottom line is: There's no such thing as a "good" shipping service. Every one of them will damage shipments, and the odds of damage go up exponentially with heavier items. Further, the insurance you buy is useless UNLESS you're willing to spend months fighting with their denials of payment and attempts to claim that you're responsible for the damage since the item must not have been packed well. Even allowing the shipper to do the packaging is not going to get them to pay unless you want to spend your time and money proving every detail of the packing (Did you use new boxes? Do you have receipts to prove it? Did you use new packing materials? Do you have receipts to prove it? Did your packing measurements meet our recommended cushion dimensions for every side of your item? Do you have item and box dimensions to prove it? Was the item intact when you shipped it? Do you have photos to prove it? Was the outer box intact when it was shipped? Do you have photos to prove it? Was the box damaged when it reached its destination? Do you have photos to prove it?). And even then, the shipping company will do ANYTHING and EVERYTHING to delay the process. They'll lose the documents that you sent them - they'll say you didn't submit the documents to the right authority - They'll say that you waited too long to make the claim - They'll say that the store where the item was shipped from must file the claim on your behalf - absolutely anything to delay paying the insurance claim.

So the bottom line is, regardless of shipping cost, there just AREN'T any good shipping services. Paying the shipper to do all packaging is your only hope of collecting the insurance, and even then, your odds of collecting are slim unless you have virtually unlimited time and effort to put into the claims process. It's a racket - and you, the poor schlub who's just trying to send something elsewhere without damage, are in line for the "fickle-finger of fate award" anytime you ship. That's life.

Boomzilla

What a nightmare! Even after paying them to box and ship it, they have balls to deny the claims! Something tells me they don't do this with companies though!

[garbulky]

Jul 22, 2017 12:22:11 GMT -5 Boomzilla said:

I recently shipped an amp FedEx because I'd had previous issues with UPS. And (this is the important part) I paid the FedEx store to do the double boxing & packaging. Long story short, the amp was damaged in shipment. I filed a damage case, to collect the insurance I'd paid for and then (wait for it...) FedEx denied my claim saying that the item had "insufficient packaging" and that the damage was therefore my fault.

The bottom line is: There's no such thing as a "good" shipping service. Every one of them will damage shipments, and the odds of damage go up exponentially with heavier items. Further, the insurance you buy is useless UNLESS you're willing to spend months fighting with their denials of payment and attempts to claim that you're responsible for the damage since the item must not have been packed well. Even allowing the shipper to do the packaging is not going to get them to pay unless you want to spend your time and money proving every detail of the packing (Did you use new boxes? Do you have receipts to prove it? Did you use new packing materials? Do you have receipts to prove it? Did your packing measurements meet our recommended cushion dimensions for every side of your item? Do you have item and box dimensions to prove it? Was the item intact when you shipped it? Do you have photos to prove it? Was the outer box intact when it was shipped? Do you have photos to prove it? Was the box damaged when it reached its destination? Do you have photos to prove it?). And even then, the shipping company will do ANYTHING and EVERYTHING to delay the process. They'll lose the documents that you sent them - they'll say you didn't submit the documents to the right authority - They'll say that you waited too long to make the claim - They'll say that the store where the item was shipped from must file the claim on your behalf - absolutely anything to delay paying the insurance claim.

So the bottom line is, regardless of shipping cost, there just AREN'T any good shipping services. Paying the shipper to do all packaging is your only hope of collecting the insurance, and even then, your odds of collecting are slim unless you have virtually unlimited time and effort to put into the claims process. It's a racket - and you, the poor schlub who's just trying to send something elsewhere without damage, are in line for the "fickle-finger of fate award" anytime you ship. That's life.

Boomzilla

What's really interesting is, and I think it may be possible to file a lawsuit....these companies will sell you "insurance". And it looks like it's common to turn around and deny you the claim unless packed by their very exacting requirements. But they will happily sell you the insurance without detailing all the requirements OR MAKING SURE THE INSURANCE FITS WHAT YOU ARE INSURING. Most of the time they ask me do you want to "insure"? But I never saw paperwork detailing the exacting requirements needed to make the insurance valid

[RichGuy]

To be fair most items shipped new in original packaging from the manufacturer is most often pretty well packaged and protected for most mishaps, however when it's something being resold and not in the original packaging very often it can be very poorly protected. I have seen and received packages that I couldn't believe someone packaged this and expected it to arrive safely.

When someone ships something they need to expect to protect against some potential bumps and bruises especially at the corners of packages. There needs to be an appropriate crumple zone for the size and weight of what is being shipped and far to often the inexperienced packager doesn't provide this. The larger and especially heavier a package is it often needs thick foam and an inch or two and maybe more crush area to protect the contents not just a ply or two of cardboard.

Sure there can be abuse in handling but there is also often abuse in packaging when a shipper just does not protect the contents as they should.

[geebo]

Jul 22, 2017 9:04:53 GMT -5 pallpoul said:

So I had some time this am to unbox my T-2's.

The outer boxes are not usable for any future re boxing or shipping. The inner boxes had some nicks here and there. Thankfully, the speakers are in good shape, and I hooked them up temporarily to try them out, and they sound great, well really beyond my expectations. They look gorgeous, and the web pics don't do them justice (I kept the silly grills off).

As for how they sound with my Yamaha A-S2000, XDA-2 and Spotify via Sonos connect, well the highs are crystal clear, and the mid's are sweet, clear and just right, and the bass, oh the bass,...tight not boomy at all and accurate. no need for subs. Soundstage, imaging and clarity are way above their price point. BTW I am just starting to break them in !.

I am very delighted with those speakers, having been listening to Klipsch heritage line speakers the last 2 years or so (Cornwall III's, La Scala's II, Chorus II's, Hereseys III's, Forte II's and soon Forte III's), this is my first non Heritage Klipsch speakers purchase and I am not disappointed at all. They do sound a bit different but the sound is open, strong and very enjoyable too. Glad I made the purchase.

Thanks for my PayPal points, they were a nice free gift to myself.

I will be contacting Emotiva regarding the damaged boxes.

If your are eyeing those speakers, don't hesitate, seriously, you have to spend 3 times, or maybe more, their price to get a similar sound.

They do sound nice, don't they. And the C2 is really a sweet center. Now I gotta wait for the E2s.