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Post by pop on May 1, 2019 14:57:00 GMT -5
Because most of us were taking grenades in the trenches with the UMC when we took a leap of faith on the XMC 😂 "Most" is a stretch. "Many" may work for the forum members. I'd say "Some" is more accurate if you're talking about XMC-1 owners in general. To be honest I’m not sure many outside of the forum or just fans of Emotiva were eager to jump on the XMC based on all the missed deadlines and almost complete failure of the UMC. I could very well be wrong. But early adopting the XMC was a gamble for sure |
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Post by donh50 on May 1, 2019 15:01:32 GMT -5
Let me clarify a few things here..... First off, if you are "a legitimate owner with a warranty", and your warranty simply runs out after five years, that WILL NOT EXCLUDE YOU from the upgrade offer. However, here's another important thing to keep in mind..... WE ARE NOT PROMISING THAT THE TRADE-IN DEAL WILL REMAIN IN EFFECT AND AVAILABLE FOREVER. Everyone who is currently the owner of an XMC-1, with a warranty registered to them, will have an opportunity to trade in their XMC-1 for an XMC-2. Everyone who is the owner of an XMC-1, with a warranty registered to them, at the time the XMC-2 is released, will have an opportunity to trade in their XMC-1 for an XMC-2. This will still be true even if your warranty simply runs out between now and then.
The trade-in deal, as stated, will also remain in effect for some time after the XMC-2 is released.... However, we will almost certainly EVENTUALLY discontinue accepting trade-ins on the XMC-1. We will make sure that every current registered XMC-1 owner has an opportunity to take advantage of the upgrade offer... But we are not promising that the upgrade option will remain available forever.
(So, if you want the upgrade, it would be a good idea to plan to claim it when it becomes available, or soon afterwards.)
So my warranty runs out in July of this year and I am the original purchaser. The question many have is would I still be eligible for the upgrade in August when my warranty period is over. Thank you Keith, clears that up nicely. - Don |
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Post by thrillcat on May 1, 2019 15:15:44 GMT -5
"Most" is a stretch. "Many" may work for the forum members. I'd say "Some" is more accurate if you're talking about XMC-1 owners in general. To be honest I’m not sure many outside of the forum or just fans of Emotiva were eager to jump on the XMC based on all the missed deadlines and almost complete failure of the UMC. I could very well be wrong. But early adopting the XMC was a gamble for sure I'd say the opposite. I'd say those outside of this forum and AVS had no idea of the past history of missed deadlines. There are a lot more people out there that pay zero attention to these things, see an ad in Sound and Vision and say "that looks nice", head to the website and buy it. They probably don't get near the use or enjoyment out of it that we do, but they buy it nonetheless. |
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Post by Jessica on May 1, 2019 15:19:13 GMT -5
Hi Nick, this deal does sound fair and certainly good for those in the US. However, for those of us on the other side of the world, this is going to be very expensive with shipping two ways. But I do understand this would have been the case with the upgrade anyway. BUT, because the return shipment is a new unit, this will likely incur customs clearance charges again!? ....can this be avoided by declaring it as a repair or something along those lines? What about having your international distributors manage the turn-around for those of us outside the US? ...Could there be some efficiencies made that way? I'm in New Zealand BTW... so return shipping + customs clearance will cost a fortune! :-( I'd be grateful for clarity on this as well - to the UK in my case. If the value of the unit is declared as $600 - i.e. the amount I'd be paying - the import duty and tax will be $150. If it was the declared as the full value of the unit - say $3000 - that would cost me $750 - in addition the shipping etc.. So, declaring them as warranty replacement perhaps (which is kinda what they'll be) would mitigate this. You couldn't just set the value as $600 since then they wouldn't be insured fully of course. We won't have any definitive answers about import duties and fees on an XMC-2 purchased from a trade-in until we are ready to take orders. I can tell you that we'll go with what we are legally required to do. Whatever the outcome, you're getting a brand new unit and warranty, which is more than what we anticipated when this was just a board upgrade to the XMC-1. |
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stiehl11
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Post by stiehl11 on May 1, 2019 15:27:33 GMT -5
To be honest I’m not sure many outside of the forum or just fans of Emotiva were eager to jump on the XMC based on all the missed deadlines and almost complete failure of the UMC. I could very well be wrong. But early adopting the XMC was a gamble for sure I'd say the opposite. I'd say those outside of this forum and AVS had no idea of the past history of missed deadlines. There are a lot more people out there that pay zero attention to these things, see an ad in Sound and Vision and say "that looks nice", head to the website and buy it. They probably don't get near the use or enjoyment out of it that we do, but they buy it nonetheless. I agree: The two people that I've turned on to the XMC-1 aren't members of the forum and could have cared less that the XMC-1 went from a tarted up UMC-1 to the processor we have today through 3 total redesigns and delays. They're both tickled pink over their purchase. |
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stiehl11
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Post by stiehl11 on May 1, 2019 15:30:04 GMT -5
"Most" is a stretch. "Many" may work for the forum members. I'd say "Some" is more accurate if you're talking about XMC-1 owners in general. To be honest I’m not sure many outside of the forum or just fans of Emotiva were eager to jump on the XMC based on all the missed deadlines and almost complete failure of the UMC. I could very well be wrong. But early adopting the XMC was a gamble for sure Early adopting anything, much less from a small independent company like Emotiva, is risky. |
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Post by tchaik on May 1, 2019 15:33:14 GMT -5
Because most of us were taking grenades in the trenches with the UMC when we took a leap of faith on the XMC 😂 "Most" is a stretch. "Many" may work for the forum members. I'd say "Some" is more accurate if you're talking about XMC-1 owners in general. I had no problems with my umc-1 nor my xmc-1.i used oppo bluray and directv and my son played xbox and I had my stereo sources. with my setup, no problems with either. |
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Post by wilburthegoose on May 1, 2019 15:51:41 GMT -5
Will the XMC-2 be able to run Dirac?
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Post by davidl81 on May 1, 2019 15:57:18 GMT -5
I’ll play devils advocate too. Emotiva does not have a successful launch of processors. Love em but this is true. I’d like to know the price to purchase on the refurb units. Where this is a good deal to us this works out exponentially in Emotiva’s favor. Surely they are still making money on the XMC2 with the trade in. They made money on the XMC1 when we bought it, and now they are going to double sell. This is a very smart business move and profitable all while moving a bunch of units of new production. Win win for Emotiva, a bit of a gamble for us. Not looking the gift horse in the mouth here. But what if I trade in my properly working XMC1 and receive a XMC2 that’s isn’t operating correctly. Is it worth the hassle? I guess this makes sense for people cravings atmos etc. but with no promise of audible improvements it’s probably a no go for me. This also kills the market for anyone trying to sell a XMC1 who doesn’t plan on upgrading to the XMC2 Just a couple thoughts outside the box here. And not dogging the program, just bringing some things to light here. Then if the unit can be traded in while it’s under warranty there is no promise the program will be available down the road when the XMC2 proves itself. Which if they are possibly penalizing early adopters for also not early adopting the XMC2, not sure why I should have to jump on this deal or it may go away. If you look at ebay (albeit over a short time span) XMC-1 resale prices have risen a lot since the XMC-2 news broke. I know because I was trying to buy one. Several sold right at or below $1000 a few weeks ago, and now they are in the $1500 range. |
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Post by rbk123 on May 1, 2019 16:04:22 GMT -5
I had no problems with my umc-1 nor my xmc-1.i used oppo bluray and directv and my son played xbox and I had my stereo sources. with my setup, no problems with either. I'm sure the many who had problems with them will be greatly comforted by this. |
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Post by Gary Cook on May 1, 2019 16:14:41 GMT -5
Hi Nick, this deal does sound fair and certainly good for those in the US. However, for those of us on the other side of the world, this is going to be very expensive with shipping two ways. But I do understand this would have been the case with the upgrade anyway. BUT, because the return shipment is a new unit, this will likely incur customs clearance charges again!? ....can this be avoided by declaring it as a repair or something along those lines? What about having your international distributors manage the turn-around for those of us outside the US? ...Could there be some efficiencies made that way? I'm in New Zealand BTW... so return shipping + customs clearance will cost a fortune! :-( Having done this sort of thing a few times (I’m in Australia) I have made sure that the invoice that travels with the unit is only for the amount I paid. In this case that’s $US600 not the full price of $US2999, obviously that makes a huge difference in the GST. We don’t pay duty as we have a free trade agreement with the US (XMC’s are “made” in the USA) not sure if NZ has one, so you should check. The alternative is more complex, I would declare the XMC-1 on its outbound journey as being sent to the US for “warranty”. Then when the XMC-2 comes back they may pass it through as a “warranty” return. You need to check the process for that and follow it carefully. The freight for me is around $300 each way, plus $100 or so customs clearance fees and GST, so for not much more than $700 I can fly to Nashville and do the exchange in person. Then have a couple of weeks holiday in the US. Again I make sure I declare it on my way out so I don’t get stung on the return. Cheers Gary |
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bootman
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Post by bootman on May 1, 2019 16:20:59 GMT -5
I had no problems with my umc-1 nor my xmc-1.i used oppo bluray and directv and my son played xbox and I had my stereo sources. with my setup, no problems with either. I'm sure the many who had problems with them will be greatly comforted by this. I'm one who is and had HDMI issues (which is the vast majority of issues with any AVP/AVR) If I hear reports of a user that is working fine and I'm having issues, at least I know it is possible to get to that point also. (given I know what equipment they are using with it) Luckily my previous experience with beta testing DVDO's previous VPs allowed me to push through HDMI issues that I always seem to get when I switch to a new HDMI product. HDMI, the standard that keeps on giving (headaches) |
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Post by petes on May 1, 2019 16:54:11 GMT -5
Let me clarify a few things here..... First off, if you are "a legitimate owner with a warranty", and your warranty simply runs out after five years, that WILL NOT EXCLUDE YOU from the upgrade offer. However, here's another important thing to keep in mind..... WE ARE NOT PROMISING THAT THE TRADE-IN DEAL WILL REMAIN IN EFFECT AND AVAILABLE FOREVER. Everyone who is currently the owner of an XMC-1, with a warranty registered to them, will have an opportunity to trade in their XMC-1 for an XMC-2. Everyone who is the owner of an XMC-1, with a warranty registered to them, at the time the XMC-2 is released, will have an opportunity to trade in their XMC-1 for an XMC-2. This will still be true even if your warranty simply runs out between now and then.
The trade-in deal, as stated, will also remain in effect for some time after the XMC-2 is released.... However, we will almost certainly EVENTUALLY discontinue accepting trade-ins on the XMC-1. We will make sure that every current registered XMC-1 owner has an opportunity to take advantage of the upgrade offer... But we are not promising that the upgrade option will remain available forever.
(So, if you want the upgrade, it would be a good idea to plan to claim it when it becomes available, or soon afterwards.)
So my warranty runs out in July of this year and I am the original purchaser. The question many have is would I still be eligible for the upgrade in August when my warranty period is over. Thanks Keith - great to know. I don't think anyone would reasonably expect this to be open ended, but just to give us a reasonable window to take advantage of the offer once the XMC-2 ships. For me, it'll be 3 weeks or so without a processor (with shipping both ways etc.) and so even once the XMC-2 is shipping and available, it's not something I'll be doing without planning. Having a decent window to do it is all anyone would ask. |
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Post by rbk123 on May 1, 2019 16:56:16 GMT -5
I'm one who is and had HDMI issues (which is the vast majority of issues with any AVP/AVR) If I hear reports of a user that is working fine and I'm having issues, at least I know it is possible to get to that point also. (given I know what equipment they are using with it) Luckily my previous experience with beta testing DVDO's previous VPs allowed me to push through HDMI issues that I always seem to get when I switch to a new HDMI product. HDMI, the standard that keeps on giving (headaches)  |
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Post by petes on May 1, 2019 17:02:30 GMT -5
I'd be grateful for clarity on this as well - to the UK in my case. If the value of the unit is declared as $600 - i.e. the amount I'd be paying - the import duty and tax will be $150. If it was the declared as the full value of the unit - say $3000 - that would cost me $750 - in addition the shipping etc.. So, declaring them as warranty replacement perhaps (which is kinda what they'll be) would mitigate this. You couldn't just set the value as $600 since then they wouldn't be insured fully of course. We won't have any definitive answers about import duties and fees on an XMC-2 purchased from a trade-in until we are ready to take orders. I can tell you that we'll go with what we are legally required to do. Whatever the outcome, you're getting a brand new unit and warranty, which is more than what we anticipated when this was just a board upgrade to the XMC-1. Thanks Jessica. I'm sure no-one's asking you to do anything illegal or underhand, but rather just a request to think about the potential impact of the probably myriad different ways you could write up the paperwork. The difference for me is as much as the upgrade price - $600 quickly becomes $1,200. I would imagine that legally we should only pay duty on what we're paying, but customs can be weird stuff for sure. As others have said, I might choose to hand carry mine on a trip to the US and do the necessary paperwork in and out, but that gets tricky to coordinate. |
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Timster
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Post by Timster on May 1, 2019 17:33:55 GMT -5
Sounds like a good deal, if you want it and can take advantage of it. I think I'd want it, but I don't think I can take advantage. My XMC-1 was bought 2nd hand in AU. The seller in US I don't think transferred the warranty. And I don't have any details further to make contact with the seller ... so I guess I'm S.O.L. :-( Shame as it's in mint condition (and though it sounds awesome, an upgrade would be fantastic) Is there any reference to Serial number or the like that can be sorted out for a trade in? We have people ask about the serial number from time to time. Here's our response to our warranty rule. We are so happy to provide a transferable warranty, but our one big sticking point rule is that it needs to be transferred by the registered owner. This is done for many reasons. Aside from what you'd probably expect are the obvious reasons like warranty length and if it were legitimately purchased, another big reason for us is the product condition. We find a strong correlation between how the product is treated and the number of owners it's had and if that product was registered in our system to the current owner. We have a full history of a product - if it's come in for warranty, how many times has it changed hands (super important because handling and transport factors in to condition, and In some cases products are sold without warranty transfer and aren't shipped in factory packaging, or they may not be covered by a warranty because of lightening strikes or user abuse or tinkering. In addition to avoiding this problem with us, we are also protecting our customers as a result of this policy. We strongly advise that you do not buy a product that is not registered to the owner. Do the due diligence with the seller and with us before you buy something second hand. If the seller is unable or unwilling to transfer the warranty that is a red flag. Remember also that one of perks of being an Emotiva customer is that we are here for you. If you have questions about set up or troubleshooting - you get a real person on the phone to speak with. We are happy to spend a generous amount of time. We love to do that. We've found that people who buy second hand from questionable sources call us to troubleshoot their products that are in most cases when those calls happen - damaged. We really want to be there for our first line customers and registered owners and not get stuck in the troublesome aftermarket calls that eat up our time and resources. Thanks for taking the time to respond to me, Jessica. When I bought the XMC1 I was not buying because of upgrades, or ATMOS, and I'm very happy with it. I should have taken more time to understand the warranty situation when I bought it, so that sits with me. I fully understand an appreciate Emotiva's position on this, so no problems.  |
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Post by tchaik on May 1, 2019 17:58:54 GMT -5
I had no problems with my umc-1 nor my xmc-1.i used oppo bluray and directv and my son played xbox and I had my stereo sources. with my setup, no problems with either. I'm sure the many who had problems with them will be greatly comforted by this. no. but many more that didn't have problems were. |
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bootman
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Post by bootman on May 1, 2019 18:06:50 GMT -5
Thanks for the informative response.  I think this thread needs a clean up. We can start with my post here. |
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Post by creimes on May 1, 2019 18:42:30 GMT -5
We won't have any definitive answers about import duties and fees on an XMC-2 purchased from a trade-in until we are ready to take orders. I can tell you that we'll go with what we are legally required to do. Whatever the outcome, you're getting a brand new unit and warranty, which is more than what we anticipated when this was just a board upgrade to the XMC-1. Thanks Jessica. I'm sure no-one's asking you to do anything illegal or underhand, but rather just a request to think about the potential impact of the probably myriad different ways you could write up the paperwork. The difference for me is as much as the upgrade price - $600 quickly becomes $1,200. I would imagine that legally we should only pay duty on what we're paying, but customs can be weird stuff for sure. As others have said, I might choose to hand carry mine on a trip to the US and do the necessary paperwork in and out, but that gets tricky to coordinate. Coming into Canada with a trade of an XMC-1 and paying $1000 US I would be charged taxes on the CAD amount for whatever our dollar exchange is at that time, currently it would cost me about $1525 CAD plus my XMC-1 plus whatever shipping charges are incurred, probably closer to the $1700 mark. For me to buy one straight out at $2999 US funds betweem exchange and taxes alone it would cost me over $4600 CAD  Chad |
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Post by multicore on May 1, 2019 19:48:17 GMT -5
Will the XMC-2 be able to run Dirac? From the Trade-In page: Instead of offering current XMC-1 owners the option of upgrading their existing XMC-1 unit to support Dolby Atmos and DTS-X, we’re offering current XMC-1 owners the opportunity to TRADE IN their old XMC-1 for a brand new XMC-2, with support for the latest 4k HDMI video, a full sixteen channels of balanced audio output for Dolby Atmos and DTS-X, and Dirac room correction. |
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