KeithL
Administrator 
Posts: 10,273
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Post by KeithL on May 1, 2019 9:39:45 GMT -5
I just wanted to add a comment - and a sort of warning - here.
As far as I know, every XMC-1 out there is still less than five years old. This means that, as you say, the vast majority of them, if not all, are new enough to still be under warranty.
HOWEVER.... - there are at least one or two that we know about that have suffered from lightning damage and been "totalled" by the insurance company (lightning damage voids your warranty) - and there are at least one or two that we know about that have ceased to work, and had their warranty voided, due to unauthorized modifications
- and, for whatever reason, occasionally someone purchases one on eBay, doesn't get the warranty transferred to them, and is unable to find the mysterious guy they bought it from later
We consider the warranty you receive when you purchase one of our products, and the support that goes with it, to be an important part of the product. And we expect both anyone selling a used Emotiva product, and anyone purchasing one, to feel the same way (think of it sort of like transferring the pink slip when you buy a used car). Therefore, while it may just seem like a formality, we consider it to be an important one.
“I’m 99.9% sure the meaning is that the XMC-1 has the be registered in your name. They are just trying to avoid someone buying a used one for super cheap (garage sale type of deal) and trading it in for the XMC-2. I would be shocked if Emotiva would make the kind of offer they are making, then just screw over early adopters of the XMC-1.” Super cheap garage sale type deal? Where are these? I’d like one or two for friends and family, shoot, get me one too if it’s a big enough garage! 😋😏 AFAIK, every XMC-1 that's in the field is likely under warranty- at least until this year (hence my point about the early adopters). I'm not aware of any refirbs out there resold on E-Bay or elsewhere with a limited warranty. In addition, Anyone who bought a warrantied processor would have had that warranty transferred over to them from unless the original owner/reseller didn't register it. Just makes sense. As to the EMO upgrade offer, it's stands to reason that the roll out can't really happen until there is product available for sale. Could be late this summer at this point. Who knows. There is still a lot of work to be done prepping the RMC-1L/XMC-2 for release. It will also will be interesting to find out what the actual feature set of the XMC-2 will be since it is the lower priced 16-ch. unit. Not a word on that yet....... |
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Post by petes on May 1, 2019 9:41:00 GMT -5
Hi Nick, this deal does sound fair and certainly good for those in the US. However, for those of us on the other side of the world, this is going to be very expensive with shipping two ways. But I do understand this would have been the case with the upgrade anyway. BUT, because the return shipment is a new unit, this will likely incur customs clearance charges again!? ....can this be avoided by declaring it as a repair or something along those lines? What about having your international distributors manage the turn-around for those of us outside the US? ...Could there be some efficiencies made that way? I'm in New Zealand BTW... so return shipping + customs clearance will cost a fortune! :-( I'd be grateful for clarity on this as well - to the UK in my case. If the value of the unit is declared as $600 - i.e. the amount I'd be paying - the import duty and tax will be $150. If it was the declared as the full value of the unit - say $3000 - that would cost me $750 - in addition the shipping etc.. So, declaring them as warranty replacement perhaps (which is kinda what they'll be) would mitigate this. You couldn't just set the value as $600 since then they wouldn't be insured fully of course. |
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Post by geebo on May 1, 2019 9:46:11 GMT -5
Sounds like a good deal, if you want it and can take advantage of it. I think I'd want it, but I don't think I can take advantage. My XMC-1 was bought 2nd hand in AU. The seller in US I don't think transferred the warranty. And I don't have any details further to make contact with the seller ... so I guess I'm S.O.L. :-( Shame as it's in mint condition (and though it sounds awesome, an upgrade would be fantastic) Is there any reference to Serial number or the like that can be sorted out for a trade in? We have people ask about the serial number from time to time. Here's our response to our warranty rule. We are so happy to provide a transferable warranty, but our one big sticking point rule is that it needs to be transferred by the registered owner. This is done for many reasons. Aside from what you'd probably expect are the obvious reasons like warranty length and if it were legitimately purchased, another big reason for us is the product condition. We find a strong correlation between how the product is treated and the number of owners it's had and if that product was registered in our system to the current owner. We have a full history of a product - if it's come in for warranty, how many times has it changed hands (super important because handling and transport factors in to condition, and In some cases products are sold without warranty transfer and aren't shipped in factory packaging, or they may not be covered by a warranty because of lightening strikes or user abuse or tinkering. In addition to avoiding this problem with us, we are also protecting our customers as a result of this policy. We strongly advise that you do not buy a product that is not registered to the owner. Do the due diligence with the seller and with us before you buy something second hand. If the seller is unable or unwilling to transfer the warranty that is a red flag. Remember also that one of perks of being an Emotiva customer is that we are here for you. If you have questions about set up or troubleshooting - you get a real person on the phone to speak with. We are happy to spend a generous amount of time. We love to do that. We've found that people who buy second hand from questionable sources call us to troubleshoot their products that are in most cases when those calls happen - damaged. We really want to be there for our first line customers and registered owners and not get stuck in the troublesome aftermarket calls that eat up our time and resources. So my warranty runs out in July of this year and I am the original purchaser. The question many have is would I still be eligible for the upgrade in August when my warranty period is over. |
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Post by Bonzo on May 1, 2019 10:21:30 GMT -5
I'm not sure how you have missed it, because I've probably said this 25 or 30 times here before, and made detail lists 10 times. Mostly because of inputs and outputs and hook up options. Well until they mentioned the trade-in/upgrade program I hadn't been paying much attention, so my fault on that one. Would you happen to have a link to one of your posts? Unless you want to make an 11th detail list.  Here's one time in the original thread about what we know. Check it here then read through that thread. It's old information though. There is now more of more, because ti has 16 channels. emotivalounge.proboards.com/post/975351/threadSo here is an updated list as of today. More: Newer processing Atmos and DTS-X capable, up to 9.2.6 channels L-C-R channels fully balanced (center added so only 1 more than before) Less: No 7.1 analog input 1 Less analog input No RCA amp outputs No analog record out No Zone 1 analog out Expected to sell for $3000. (Not sure on this, has this been confirmed one way or another yet?) |
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Post by ÈlTwo on May 1, 2019 10:56:21 GMT -5
I'm in the same boat as geebo. I thought we could get the upgrade, but I'd like to be assured as well.
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Post by monkumonku on May 1, 2019 11:02:14 GMT -5
Well until they mentioned the trade-in/upgrade program I hadn't been paying much attention, so my fault on that one. Would you happen to have a link to one of your posts? Unless you want to make an 11th detail list. Here's one time in the original thread about what we know. Check it here then read through that thread. It's old information though. There is now more of more, because ti has 16 channels. emotivalounge.proboards.com/post/975351/threadSo here is an updated list as of today. More: Newer processing Atmos and DTS-X capable, up to 9.2.6 channels L-C-R channels fully balanced (center added so only 1 more than before) Less: No 7.1 analog input 1 Less analog input No RCA amp outputs No analog record out No Zone 1 analog out Expected to sell for $3000. (Not sure on this, has this been confirmed one way or another yet?) Thank you!  |
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Lsc
Emo VIPs 
Posts: 3,435
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Post by Lsc on May 1, 2019 11:28:50 GMT -5
What an amazing deal by Emotiva. Too bad I sold my XMC-1 a year ago and have been suffering with a receiver and now a Theta Casa Nova. For comparison purposes, this is my buddy’s Theta that he paid $4500 back in 1999 or so and it was obsolete within a couple of years even though Theta said it was upgradable and future proof. Theta gave him an option to upgrade to one of their Casablanca models for a modest sum of $8000. I’ll be using my UFL to get the XMC2 so it’s all good but I would have kept it had I known about the trade up (obviously). |
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Post by tchaik on May 1, 2019 11:33:41 GMT -5
It is great news, but why the original box  After a few years that is almost impossible to keep the box. really? I even have the original box for my VPI Mark II turntable I bought in 1987. as far as I am concerned it is easy to store equipment boxes. |
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Post by davidl81 on May 1, 2019 11:40:10 GMT -5
It is great news, but why the original box After a few years that is almost impossible to keep the box. really? I even have the original box for my VPI Mark II turntable I bought in 1987. as far as I am concerned it is easy to store equipment boxes. My wife laughs at me for all of the boxes that I have in my attic. To be fair there would be no way to keep all of those boxes if we lived in an apartment or something like that. |
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Post by novisnick on May 1, 2019 11:43:58 GMT -5
It is great news, but why the original box After a few years that is almost impossible to keep the box. really? I even have the original box for my VPI Mark II turntable I bought in 1987. as far as I am concerned it is easy to store equipment boxes. A small portion of my box collection.  |
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Post by tchaik on May 1, 2019 11:49:35 GMT -5
this is a great deal for original and secondary owners (with warranty) of the XMC-1. I sold mine in anticipation of the new one a year ago, so unfortunately I can't take advantage of this wonderful deal. oh well, that's life.
for those who still see a negative in this offer.... those people will never be happy. you all know who you are, so don't bother responding with more negatives to my post. whatever you might add will be purely redundant. we've
heard it all before.
tchaik..........
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Post by thrillcat on May 1, 2019 13:13:52 GMT -5
Same here. 355 days left. Yep - same for me. I bought my XMC direct in March '15, so might only be 6 months perhaps left once the XMC-2 actually ships. Seems a bit wrong to penalise early adopters. Nick , can you confirm if this really is the case? pete S Yes and no. The earliest adopters bought a processor with no promise of Atmos. That didn't come until after release, right? So why would they get special privileges on an upgrade designed to make good on a promise that was technically never made to them (at least not to sway their purchase)? Just playing devil's advocate here. Not saying that early adopters should be screwed over, I just don't see this as being screwed over. |
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richb
Sensei
Oppo Beta Group - Audioholics Reviewer
Posts: 890
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Post by richb on May 1, 2019 13:21:38 GMT -5
There requirement is not for units still under warranty.
It is for units registered.
The warranty provision is there to insure that XMC-1 were purchased and registered.
It is reasonable to attempt to exclude units that "fell off a truck", were hit by lightning, destroyed by flood, or have otherwise been maliciously treated.
- Rich
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Post by donh50 on May 1, 2019 13:28:38 GMT -5
This seems like a good deal, but the question on warranty would be a good one for @jessica or @keithl to answer. If my warranty expires in July, I am the registered owner, but the XMC-2 does not ship until August and (just for grins) I want to wait until January for the initial bugs to shake out and get my Christmas bonus to pay for it, is the upgrade still valid?
Will currently registered owners be able to trade in/up after their warranty period expires?
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KeithL
Administrator
Posts: 10,273
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Post by KeithL on May 1, 2019 13:52:20 GMT -5
Let me clarify a few things here.....
First off, if you are "a legitimate owner with a warranty", and your warranty simply runs out after five years, that WILL NOT EXCLUDE YOU from the upgrade offer.
However, here's another important thing to keep in mind..... WE ARE NOT PROMISING THAT THE TRADE-IN DEAL WILL REMAIN IN EFFECT AND AVAILABLE FOREVER. Everyone who is currently the owner of an XMC-1, with a warranty registered to them, will have an opportunity to trade in their XMC-1 for an XMC-2. Everyone who is the owner of an XMC-1, with a warranty registered to them, at the time the XMC-2 is released, will have an opportunity to trade in their XMC-1 for an XMC-2. This will still be true even if your warranty simply runs out between now and then.
The trade-in deal, as stated, will also remain in effect for some time after the XMC-2 is released....
However, we will almost certainly EVENTUALLY discontinue accepting trade-ins on the XMC-1. We will make sure that every current registered XMC-1 owner has an opportunity to take advantage of the upgrade offer... But we are not promising that the upgrade option will remain available forever.
(So, if you want the upgrade, it would be a good idea to plan to claim it when it becomes available, or soon afterwards.)
We have people ask about the serial number from time to time. Here's our response to our warranty rule. We are so happy to provide a transferable warranty, but our one big sticking point rule is that it needs to be transferred by the registered owner. This is done for many reasons. Aside from what you'd probably expect are the obvious reasons like warranty length and if it were legitimately purchased, another big reason for us is the product condition. We find a strong correlation between how the product is treated and the number of owners it's had and if that product was registered in our system to the current owner. We have a full history of a product - if it's come in for warranty, how many times has it changed hands (super important because handling and transport factors in to condition, and In some cases products are sold without warranty transfer and aren't shipped in factory packaging, or they may not be covered by a warranty because of lightening strikes or user abuse or tinkering. In addition to avoiding this problem with us, we are also protecting our customers as a result of this policy. We strongly advise that you do not buy a product that is not registered to the owner. Do the due diligence with the seller and with us before you buy something second hand. If the seller is unable or unwilling to transfer the warranty that is a red flag. Remember also that one of perks of being an Emotiva customer is that we are here for you. If you have questions about set up or troubleshooting - you get a real person on the phone to speak with. We are happy to spend a generous amount of time. We love to do that. We've found that people who buy second hand from questionable sources call us to troubleshoot their products that are in most cases when those calls happen - damaged. We really want to be there for our first line customers and registered owners and not get stuck in the troublesome aftermarket calls that eat up our time and resources. So my warranty runs out in July of this year and I am the original purchaser. The question many have is would I still be eligible for the upgrade in August when my warranty period is over. |
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Post by mick on May 1, 2019 14:00:00 GMT -5
This seems like a good deal, but the question on warranty would be a good one for @jessica or @keithl to answer. If my warranty expires in July, I am the registered owner, but the XMC-2 does not ship until August and (just for grins) I want to wait until January for the initial bugs to shake out and get my Christmas bonus to pay for it, is the upgrade still valid? Will currently registered owners be able to trade in/up after their warranty period expires? Same question i would like to know the answer to as well. While the trade-in deal is a good one, however i would like to trade up to a working processor without any bugs. What happens if the bugs AREN'T sorted out before the warranty expires? |
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Post by pop on May 1, 2019 14:00:32 GMT -5
Yep - same for me. I bought my XMC direct in March '15, so might only be 6 months perhaps left once the XMC-2 actually ships. Seems a bit wrong to penalise early adopters. Nick , can you confirm if this really is the case? pete S Yes and no. The earliest adopters bought a processor with no promise of Atmos. That didn't come until after release, right? So why would they get special privileges on an upgrade designed to make good on a promise that was technically never made to them (at least not to sway their purchase)? Just playing devil's advocate here. Not saying that early adopters should be screwed over, I just don't see this as being screwed over. Because most of us were taking grenades in the trenches with the UMC when we took a leap of faith on the XMC 😂 |
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Post by geebo on May 1, 2019 14:05:37 GMT -5
Let me clarify a few things here..... First off, if you are "a legitimate owner with a warranty", and your warranty simply runs out after five years, that WILL NOT EXCLUDE YOU from the upgrade offer. However, here's another important thing to keep in mind..... WE ARE NOT PROMISING THAT THE TRADE-IN DEAL WILL REMAIN IN EFFECT AND AVAILABLE FOREVER. Everyone who is currently the owner of an XMC-1, with a warranty registered to them, will have an opportunity to trade in their XMC-1 for an XMC-2. Everyone who is the owner of an XMC-1, with a warranty registered to them, at the time the XMC-2 is released, will have an opportunity to trade in their XMC-1 for an XMC-2. This will still be true even if your warranty simply runs out between now and then.
The trade-in deal, as stated, will also remain in effect for some time after the XMC-2 is released.... However, we will almost certainly EVENTUALLY discontinue accepting trade-ins on the XMC-1. We will make sure that every current registered XMC-1 owner has an opportunity to take advantage of the upgrade offer... But we are not promising that the upgrade option will remain available forever.
(So, if you want the upgrade, it would be a good idea to plan to claim it when it becomes available, or soon afterwards.)
So my warranty runs out in July of this year and I am the original purchaser. The question many have is would I still be eligible for the upgrade in August when my warranty period is over. That clears it up for me. Thanks. |
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Post by pop on May 1, 2019 14:07:53 GMT -5
I’ll play devils advocate too. Emotiva does not have a successful launch of processors. Love em but this is true.
I’d like to know the price to purchase on the refurb units. Where this is a good deal to us this works out exponentially in Emotiva’s favor.
Surely they are still making money on the XMC2 with the trade in. They made money on the XMC1 when we bought it, and now they are going to double sell. This is a very smart business move and profitable all while moving a bunch of units of new production. Win win for Emotiva, a bit of a gamble for us.
Not looking the gift horse in the mouth here. But what if I trade in my properly working XMC1 and receive a XMC2 that’s isn’t operating correctly. Is it worth the hassle?
I guess this makes sense for people cravings atmos etc. but with no promise of audible improvements it’s probably a no go for me. This also kills the market for anyone trying to sell a XMC1 who doesn’t plan on upgrading to the XMC2
Just a couple thoughts outside the box here. And not dogging the program, just bringing some things to light here.
Then if the unit can be traded in while it’s under warranty there is no promise the program will be available down the road when the XMC2 proves itself. Which if they are possibly penalizing early adopters for also not early adopting the XMC2, not sure why I should have to jump on this deal or it may go away.
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Post by thrillcat on May 1, 2019 14:08:35 GMT -5
Yes and no. The earliest adopters bought a processor with no promise of Atmos. That didn't come until after release, right? So why would they get special privileges on an upgrade designed to make good on a promise that was technically never made to them (at least not to sway their purchase)? Just playing devil's advocate here. Not saying that early adopters should be screwed over, I just don't see this as being screwed over. Because most of us were taking grenades in the trenches with the UMC when we took a leap of faith on the XMC 😂 "Most" is a stretch. "Many" may work for the forum members. I'd say "Some" is more accurate if you're talking about XMC-1 owners in general. |
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After a few years that is almost impossible to keep the box.
