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Post by Vermont99 on May 31, 2020 9:17:49 GMT -5
I would call support and request a RMA. Maybe give them your credit card info and have them ship a replacement XMC-2 and a return shipping label when you receive the new unit ship the other one back. If you fail to return the unit your credit card would be charged, no down time.
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Post by AudioHTIT on May 31, 2020 10:46:42 GMT -5
Thanks for the response!! 1/2) I don’t know why this mini has always been finicky with USB and the XMC-X. It’s a powerful unit and the OS is very up to date. However, under “Audio Midi Setup”, the maximum it will let me run the “RMC-1” USB input is 96 kHz. I am using “Pure Music” for hi-res FLAC playback. It is playing 192 source content, but downconverting to 96kHz because that’s what it’s seeing from the XMC. It’s been a while since I looked at players... need to check out Audirvana. Pure Music’s iTunes integration is nice, but cumbersome... and buggy. Forgetting to force the input 2-channel to stereo was just dumb. However, I do still have the problem of “stereo” not working with certain disks via TOSLink. Not a big deal - I can always use HDMI. 3) I still think they should all be set up identically and on zone 1 by default, but it’s hardly a big deal. Thanks again! In the XMC-2, you probably haven't changed the USB audio class to UAC2 (done by checking a box in the Menu/Setup/Advanced/USB Audio) Read page 53 of the manual :oP This affects what kind of USB device capabilities are reported to your computer. It defaults to the slower UAC1 for increased compatibility but you will only get the greater bandwidth by changing to UAC2 Good catch, I made that change with my initial setup and only remember it when I’m back in setup checking things. |
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Post by BigE on May 31, 2020 10:46:55 GMT -5
Watched the blu-ray Invisible Man this weekend on XMC2 1.10 thru Xbox 1s set to output Dolby Atmos audio. The disc played fine with some great low end effects. At end, we'd left room but heard something play after credits. Xbox had started playing bonus material. By the time we returned the audio was no longer playing and xmc2 display said PCM2. It stayed locked on PCM2 despite all attempts to scroll through XMC2 sound options NEVER with any audio.
Next popped in Blu-ray Call of the Wild and again it would not change audio mode or produce sound. I then attempted various audio output changes in Xbox 1s...uncompressed 7.1, DTS, and finally back to Dolby Atmos out with it still locked on PCM2.
I killed power to everything;rebooting finally resolved problem. Xbox was still set to Dolby Atmos. It played movie without issue when several minutes in (perhaps 20+) it stopped abruptly,a chapter screen popped up, and upon starting up again switched audio to DTS NeuralX - something I do not recall it having done before. Normally it stays in whatever mode I've set for Xbox audio output: DTS or Dolby Atmosphere.
Am I imagining stuff here?
I've largely kept out of the discussions thus far, figuring the bugs would get worked out in short order and I'd get Dirac in January. I have never invested this amount of money into a high end pre/pro, but find the issues rather unsettling. I expect issues with buggy $100 Android boxes, non commercial software, but not high end gear. Guess we've become very dependent on coding to run everything. Never had issues with Pioneer, Yamaha, Onkyo,...they simply became obsolete. I would have kept using my Onkyo receiver, but realized it would not pass through 3D. however, this is concerning to me when things start locking up.
Ended evening watching an Indiana Jones Blu-ray. The opening THX trailer was awesome on my newish 7.2.4 particularly the low end through 12" THX sub now running in extended mode with both ports vented.
Hopefully it was a one off, but I will report any other issues.
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Post by AudioHTIT on May 31, 2020 10:53:06 GMT -5
Hopefully it was a one off, but I will report any other issues. Issues like that have occurred, but are becoming less frequent, just remember, you’re only reporting to ‘us’ (Loungers) here. If you can reproduce a problem and want to make sure that it’s on a punch list, write it up and send it to sales@emotiva.com or give them a call. |
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Post by megash0n on May 31, 2020 12:01:04 GMT -5
Watched the blu-ray Invisible Man this weekend on XMC2 1.10 thru Xbox 1s set to output Dolby Atmos audio. The disc played fine with some great low end effects. At end, we'd left room but heard something play after credits. Xbox had started playing bonus material. By the time we returned the audio was no longer playing and xmc2 display said PCM2. It stayed locked on PCM2 despite all attempts to scroll through XMC2 sound options NEVER with any audio. Next popped in Blu-ray Call of the Wild and again it would not change audio mode or produce sound. I then attempted various audio output changes in Xbox 1s...uncompressed 7.1, DTS, and finally back to Dolby Atmos out with it still locked on PCM2. I killed power to everything;rebooting finally resolved problem. Xbox was still set to Dolby Atmos. It played movie without issue when several minutes in (perhaps 20+) it stopped abruptly,a chapter screen popped up, and upon starting up again switched audio to DTS NeuralX - something I do not recall it having done before. Normally it stays in whatever mode I've set for Xbox audio output: DTS or Dolby Atmosphere. Am I imagining stuff here? I've largely kept out of the discussions thus far, figuring the bugs would get worked out in short order and I'd get Dirac in January. I have never invested this amount of money into a high end pre/pro, but find the issues rather unsettling. I expect issues with buggy $100 Android boxes, non commercial software, but not high end gear. Guess we've become very dependent on coding to run everything. Never had issues with Pioneer, Yamaha, Onkyo,...they simply became obsolete. I would have kept using my Onkyo receiver, but realized it would not pass through 3D. however, this is concerning to me when things start locking up. Ended evening watching an Indiana Jones Blu-ray. The opening THX trailer was awesome on my newish 7.2.4 particularly the low end through 12" THX sub now running in extended mode with both ports vented. Hopefully it was a one off, but I will report any other issues. This just happens from time to time. I have to restart my RMC because they Xbox shows PCM audio, and nothing fixes it. I think it is all a part of some larger PCM lock issue. |
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riscy
Minor Hero
Posts: 28
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Post by riscy on May 31, 2020 14:23:00 GMT -5
In the XMC-2, you probably haven't changed the USB audio class to UAC2 (done by checking a box in the Menu/Setup/Advanced/USB Audio) Read page 53 of the manual :oP This affects what kind of USB device capabilities are reported to your computer. It defaults to the slower UAC1 for increased compatibility but you will only get the greater bandwidth by changing to UAC2 O. M. G. I did RTFM - and still got it wrong!! I somehow misread it that checking the box would regress the capabilities (or maybe I thought it was checked - screwed up either way!!) So, that’s all sorted! New issue.... I use Simple Control. I had the XMC-1 using a statically assigned DHCP address. The XMC-2 was getting a random addess, so Simple Control couldn’t find it. I went to my network setup and assigned the new XMC the old IP (still via DHCP). Power cycled. Then everything went to hell. The XMC-2 started to boot and I saw it get the new IP. When the blue progress Bar got to the “V” in Emotiva, the screen went black and nothing worked. I tried setting my server back to assigning a random address - same issue. No IP conflicts. The XMC-2 would just not boot completely. Each reboot seemed to get it a little further... I tried holding the front button while powering on. This got the boot process further along, but very slowly. The Emo remote app wouldn’t control - but then it seemed to react after a few minutes. I finally rebooted (holding front button) and just let it sit for a while (like some sort of major housekeeping was taking place and the XMC was just bogged down). It doesn’t want to pass video right away, but it does now boot and respond more quickly. It’s just not 100% It seems like changing the IP (even through DHCP) caused some sort of massive database reset or something that bogged the XMC system until it completed. Felt like troubleshooting Linux 25 years ago 😂 I’ll chime in if I see any further effects. Just weird! Anyway - thank you for the kick in the head!! |
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Post by bluescale on May 31, 2020 15:13:49 GMT -5
Is this Noise (should not exist) hearable, also when you Power it in another room?
I agree - call support.
Correct. I moved it to a room on a completely different circuit panel, and the issue continued. I plan to call support on Monday. Hopefully I can get through. |
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Post by aswiss on May 31, 2020 15:36:36 GMT -5
I don't know how you are experiencing the DTS.X/Neural.X Functionality? - I think a lot is messed up in 1.10. I don't have any SUB - I expect that LFE Channel is sent to the MAIN (as before) when I switch center to normal an 60Hz. Why do I have to acitvate Center to small, and Center Sub to MONO, to get it working in a normal way? And during the Switch between none, LFE or MONO - the sound is then much louder (as I would like to hear it) - but when escaping, the Volume again is reducing. Bass is missing everywhere - no Dynamics - just boring sound with DTS.X. Same with Upmixer. Switching to Atmos - this is another world - no talking abaout that some dB less of Volume with DTS - The sound is like from another Setup. I have seen lots of DTS movies with the RMC-1 - it was not a problem with 1.5. Please Emotiva - give us again a proper version of this DTS + DTS Upmixing. thx
And just to mention: YES - I did a Factory Reset and setup everything from scratch. Did not help.
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Post by megash0n on May 31, 2020 16:01:53 GMT -5
I don't know how you are experiencing the DTS.X/Neural.X Functionality? - I think a lot is messed up in 1.10. I don't have any SUB - I expect that LFE Channel is sent to the MAIN (as before) when I switch center to normal an 60Hz. Why do I have to acitvate Center to small, and Center Sub to MONO, to get it working in a normal way? And during the Switch between none, LFE or MONO - the sound is then much louder (as I would like to hear it) - but when escaping, the Volume again is reducing. Bass is missing everywhere - no Dynamics - just boring sound with DTS.X. Same with Upmixer. Switching to Atmos - this is another world - no talking abaout that some dB less of Volume with DTS - The sound is like from another Setup. I have seen lots of DTS movies with the RMC-1 - it was not a problem with 1.5. Please Emotiva - give us again a proper version of this DTS + DTS Upmixing. thx
And just to mention: YES - I did a Factory Reset and setup everything from scratch. Did not help.
A good start would be to acknowledge these issues. |
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Post by markc on May 31, 2020 16:38:22 GMT -5
In the XMC-2, you probably haven't changed the USB audio class to UAC2 (done by checking a box in the Menu/Setup/Advanced/USB Audio) Read page 53 of the manual :oP This affects what kind of USB device capabilities are reported to your computer. It defaults to the slower UAC1 for increased compatibility but you will only get the greater bandwidth by changing to UAC2 O. M. G. I did RTFM - and still got it wrong!! I somehow misread it that checking the box would regress the capabilities (or maybe I thought it was checked - screwed up either way!!) So, that’s all sorted! New issue.... I use Simple Control. I had the XMC-1 using a statically assigned DHCP address. The XMC-2 was getting a random addess, so Simple Control couldn’t find it. I went to my network setup and assigned the new XMC the old IP (still via DHCP). Power cycled. Then everything went to hell. The XMC-2 started to boot and I saw it get the new IP. When the blue progress Bar got to the “V” in Emotiva, the screen went black and nothing worked. I tried setting my server back to assigning a random address - same issue. No IP conflicts. The XMC-2 would just not boot completely. Each reboot seemed to get it a little further... I tried holding the front button while powering on. This got the boot process further along, but very slowly. The Emo remote app wouldn’t control - but then it seemed to react after a few minutes. I finally rebooted (holding front button) and just let it sit for a while (like some sort of major housekeeping was taking place and the XMC was just bogged down). It doesn’t want to pass video right away, but it does now boot and respond more quickly. It’s just not 100% It seems like changing the IP (even through DHCP) caused some sort of massive database reset or something that bogged the XMC system until it completed. Felt like troubleshooting Linux 25 years ago 😂 I’ll chime in if I see any further effects. Just weird! Anyway - thank you for the kick in the head!! I am pretty sure that there is an issue with the ethernet NIC (Controller) crashing. Several users were using ethernet remote control systems (I use Harmony, so didn't really note the outcome of this), and there was a problem that arose when keeping the XMC-2/RMC-1 constantly connected to the network. I am certain it was Megash0n who tracked it down - between three and four weeks ago (It was just before I got my XMC-2) and in the other RMC-1 thread that was closed down when this unified XMC / RMC thread was created |
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Post by markc on May 31, 2020 16:39:21 GMT -5
I don't know how you are experiencing the DTS.X/Neural.X Functionality? - I think a lot is messed up in 1.10. I don't have any SUB - I expect that LFE Channel is sent to the MAIN (as before) when I switch center to normal an 60Hz. Why do I have to acitvate Center to small, and Center Sub to MONO, to get it working in a normal way? And during the Switch between none, LFE or MONO - the sound is then much louder (as I would like to hear it) - but when escaping, the Volume again is reducing. Bass is missing everywhere - no Dynamics - just boring sound with DTS.X. Same with Upmixer. Switching to Atmos - this is another world - no talking abaout that some dB less of Volume with DTS - The sound is like from another Setup. I have seen lots of DTS movies with the RMC-1 - it was not a problem with 1.5. Please Emotiva - give us again a proper version of this DTS + DTS Upmixing. thx
And just to mention: YES - I did a Factory Reset and setup everything from scratch. Did not help.
A good start would be to acknowledge these issues. Or better yet, we click our heels three times... ... and a firmware fix appears by Friday  ! |
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Post by megash0n on May 31, 2020 17:34:19 GMT -5
O. M. G. I did RTFM - and still got it wrong!! I somehow misread it that checking the box would regress the capabilities (or maybe I thought it was checked - screwed up either way!!) So, that’s all sorted! New issue.... I use Simple Control. I had the XMC-1 using a statically assigned DHCP address. The XMC-2 was getting a random addess, so Simple Control couldn’t find it. I went to my network setup and assigned the new XMC the old IP (still via DHCP). Power cycled. Then everything went to hell. The XMC-2 started to boot and I saw it get the new IP. When the blue progress Bar got to the “V” in Emotiva, the screen went black and nothing worked. I tried setting my server back to assigning a random address - same issue. No IP conflicts. The XMC-2 would just not boot completely. Each reboot seemed to get it a little further... I tried holding the front button while powering on. This got the boot process further along, but very slowly. The Emo remote app wouldn’t control - but then it seemed to react after a few minutes. I finally rebooted (holding front button) and just let it sit for a while (like some sort of major housekeeping was taking place and the XMC was just bogged down). It doesn’t want to pass video right away, but it does now boot and respond more quickly. It’s just not 100% It seems like changing the IP (even through DHCP) caused some sort of massive database reset or something that bogged the XMC system until it completed. Felt like troubleshooting Linux 25 years ago 😂 I’ll chime in if I see any further effects. Just weird! Anyway - thank you for the kick in the head!! I am pretty sure that there is an issue with the ethernet NIC (Controller) crashing. Several users were using ethernet remote control systems (I use Harmony, so didn't really note the outcome of this), and there was a problem that arose when keeping the XMC-2/RMC-1 constantly connected to the network. I am certain it was Megash0n who tracked it down - between three and four weeks ago (It was just before I got my XMC-2) and in the other RMC-1 thread that was closed down when this unified XMC / RMC thread was created I can only take credit for continuously complaining about it. I'm not sure I tracked anything down but the fact the NIC software is busted at times. |
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Post by eugene on May 31, 2020 21:55:42 GMT -5
I can't get XMC-2 to play Atmos at all. I just received the unit this week and did a basic set up with my 5.1 system. Didn't even set distances and filters yet.
Tried playing an Atmos BD disk and the status on XMC-2 showed TrueHD 7.1.
None of Atmos streaming movies such as Star Wars on Disney+ showed Atmos in XMC-2's status.
Tried the new Tidal Atmos playlist from Amazon stick 4K and it played stereo after warning me that my device does not support Atmos.
I did kill the power to everything for some time to make HDMI to rehandshake; in fact, a couple of times.
Does anyone have such problems?
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cawgijoe
Emo VIPs 
"When you come to a fork in the road, take it." - Yogi Berra
Posts: 5,033
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Post by cawgijoe on May 31, 2020 22:04:48 GMT -5
I can't get XMC-2 to play Atmos at all. I just received the unit this week and did a basic set up with my 5.1 system. Didn't even set distances and filters yet. Tried playing an Atmos BD disk and the status on XMC-2 showed TrueHD 7.1. None of Atmos streaming movies such as Star Wars on Disney+ showed Atmos in XMC-2's status. Tried the new Tidal Atmos playlist from Amazon stick 4K and it played stereo after warning me that my device does not support Atmos. I did kill the power to everything for some time to make HDMI to rehandshake; in fact, a couple of times. Does anyone have such problems? I think you have to have height speakers to get real Atmos....Or you can fool it by telling the unit you have height speakers. |
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Post by novisnick on May 31, 2020 22:31:31 GMT -5
I can't get XMC-2 to play Atmos at all. I just received the unit this week and did a basic set up with my 5.1 system. Didn't even set distances and filters yet. Tried playing an Atmos BD disk and the status on XMC-2 showed TrueHD 7.1. None of Atmos streaming movies such as Star Wars on Disney+ showed Atmos in XMC-2's status. Tried the new Tidal Atmos playlist from Amazon stick 4K and it played stereo after warning me that my device does not support Atmos. I did kill the power to everything for some time to make HDMI to rehandshake; in fact, a couple of times. Does anyone have such problems? You set up the Atmos speakers? But you don’t have Atmos speakers in a 5.1 system. What am I missing here? |
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Post by AudioHTIT on May 31, 2020 22:41:20 GMT -5
I can't get XMC-2 to play Atmos at all. I just received the unit this week and did a basic set up with my 5.1 system. Didn't even set distances and filters yet. Tried playing an Atmos BD disk and the status on XMC-2 showed TrueHD 7.1. None of Atmos streaming movies such as Star Wars on Disney+ showed Atmos in XMC-2's status. Tried the new Tidal Atmos playlist from Amazon stick 4K and it played stereo after warning me that my device does not support Atmos. I did kill the power to everything for some time to make HDMI to rehandshake; in fact, a couple of times. Does anyone have such problems? In order for the processor to switch to Atmos, you must have height speakers, a 5.1 system doesn’t. |
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Post by eugene on May 31, 2020 23:47:28 GMT -5
I can't get XMC-2 to play Atmos at all. I just received the unit this week and did a basic set up with my 5.1 system. Didn't even set distances and filters yet. Tried playing an Atmos BD disk and the status on XMC-2 showed TrueHD 7.1. None of Atmos streaming movies such as Star Wars on Disney+ showed Atmos in XMC-2's status. Tried the new Tidal Atmos playlist from Amazon stick 4K and it played stereo after warning me that my device does not support Atmos. I did kill the power to everything for some time to make HDMI to rehandshake; in fact, a couple of times. Does anyone have such problems? In order for the processor to switch to Atmos, you must have height speakers, a 5.1 system doesn’t. So, XMC-2 with 5.1 would not advertise via HDMI that it supports Atmos? And I can't listen to Tidal Atmos albums, can I? That does not sound right as even my android phone renders Atmos into two channels. And I think the TV does as well. It would be a pain to set up height speaker to improve the sound given constraints of my room. I was hoping that with Atmos the processor can render the sound better given actual speaker positions once I set up distances (and run Dirac when it is available). For example, I have the 2 surround channels not on the sides of my listening position like it is recommended but where the rear surrounds are supposed to be. It would be nice if the processor could properly mix surround channels between fronts and rears to give a more precise spatial sound. ***** Thanks to others who responded. I can't seem to figure out how quote multiple messages. |
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Post by marcl on Jun 1, 2020 0:30:29 GMT -5
I am pretty sure that there is an issue with the ethernet NIC (Controller) crashing. Several users were using ethernet remote control systems (I use Harmony, so didn't really note the outcome of this), and there was a problem that arose when keeping the XMC-2/RMC-1 constantly connected to the network. I am certain it was Megash0n who tracked it down - between three and four weeks ago (It was just before I got my XMC-2) and in the other RMC-1 thread that was closed down when this unified XMC / RMC thread was created I can only take credit for continuously complaining about it. I'm not sure I tracked anything down but the fact the NIC software is busted at times. ... and the first thing to pop into my head is that we will need an external interface box to get Dirac to talk to the RMC/XMC ...... coincidence? :-) |
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Post by Gary Cook on Jun 1, 2020 2:14:36 GMT -5
So, XMC-2 with 5.1 would not advertise via HDMI that it supports Atmos? And I can't listen to Tidal Atmos albums, can I? That does not sound right as even my android phone renders Atmos into two channels. And I think the TV does as well. It would be a pain to set up height speaker to improve the sound given constraints of my room. I was hoping that with Atmos the processor can render the sound better given actual speaker positions once I set up distances (and run Dirac when it is available). For example, I have the 2 surround channels not on the sides of my listening position like it is recommended but where the rear surrounds are supposed to be. It would be nice if the processor could properly mix surround channels between fronts and rears to give a more precise spatial sound. This sort of information is second nature to long time Atmos followers, so we tend to assume that everyone knows it. Keeping it simple, Atmos has bed channels, 5.1 or 7.1 channels, then it has metadata that allows objects to have locations not isolated to channels. If you don't have more than 5.1 (or 7.1) then the processor knows not to read the metadata (ie; turn on Atmos) and plays all of the sound effects through the 5.1 (or 7.1) channels. Even if it did switch to Atmos mode it wouldn't sound any different, the only difference would be the display. If you need to know more I suggest a browse through the Atmos literature on the Dolby website (be careful a lot of it is related to "Cinema Atmos" not "Home Theatre Atmos"). Simple devices just down mix the 5.1 (or 7.1) bed channels to stereo, they don't actually "play it" as they have no real processor power to handle the metadata. ie; it's a con. Cheers Gary |
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Post by markc on Jun 1, 2020 2:54:24 GMT -5
I can't get XMC-2 to play Atmos at all. I just received the unit this week and did a basic set up with my 5.1 system. Didn't even set distances and filters yet. Tried playing an Atmos BD disk and the status on XMC-2 showed TrueHD 7.1. None of Atmos streaming movies such as Star Wars on Disney+ showed Atmos in XMC-2's status. Tried the new Tidal Atmos playlist from Amazon stick 4K and it played stereo after warning me that my device does not support Atmos. I did kill the power to everything for some time to make HDMI to rehandshake; in fact, a couple of times. Does anyone have such problems? Firstly, Eugene, did you update the firmware to 1.10, just so we are all on the same page? (It probably came with version 1.8) Secondly, this query may not be so strange, and my experience is not the same. Atmos flags up as the Surround Mode on my XMC-2 regularly, even though I don't have any Atmos speakers enabled in the menu. I have just a 7.1 setup with no height/top speakers. I have my default surround mode set to "Auto" When I play an ATMOS Blu-ray, the XMC-2 display confirms "DD ATMOS" as both the source AND, more curiously, the Surround Mode. I would have thought the surround mode might just just say "Surround" as no upmixing is needed in my system. More odd is that I swear some of the discs just said TrueHD 7.1 on the back cover, but the XMC-2 display flagged up as Atmos. Actually, in my extensive disc testing previously, I am not even sure if I found a disc that simply had TrueHD 7.1 flag up on the display. I'll check this with the Dolby trailers. I was focussing on DTS malfunctions at the time so don't remember which discs or if any at all flagged up TrueHD 7.1 or Atmos on the display. Obviously I can't benefit from Atmos source encodes, or the Atmos mixer and I simply want to play the 7.1 TrueHD bed channels The sound with all Dolby sources is, however, fantastic, whatever is flagged on the front display. Indeed, to avoid using DTS Neural:X, I externally convert all my 5,1 DTS and send PCM to the XMC-2 so that I can use the Dolby Surround Upmixer for 5.1 to 7.1 upmixing. |
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