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Post by hsamwel on Jun 3, 2020 5:09:51 GMT -5
Wouldn't it really have been better if Dolby and DTS could have agreed on one speaker arrangement that would work well for both? (It's almost like they each wanted to force you to pick one over the other.  ) Couldn’t have said it better myself. Yes, I agree! But it is what it is.. You’ll have to make the best of what we have. If you guys want to make the best prepro possible you’ll have to fix these ”small” things that your users want to have. |
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Post by megash0n on Jun 3, 2020 7:35:06 GMT -5
Timeline: June, 2020 - FW 1.10 is solid. So, when is Dirac shipping? Seems like we are past due??? It is truly disturbing how often dates are missed with no sense of care about the customer. It is unfortunate that we can't receive an update here. I guess we could all agree to call and ask instead of a 5 minute update here. Someone do the math on the work interruption and productivity loss of answering a few hundred phone calls over the next few days to ask about Dirac's status. |
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dlxp
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Post by dlxp on Jun 3, 2020 8:42:17 GMT -5
Timeline: June, 2020 - FW 1.10 is solid. So, when is Dirac shipping? Seems like we are past due??? It is truly disturbing how often dates are missed with no sense of care about the customer. It is unfortunate that we can't receive an update here. I guess we could all agree to call and ask instead of a 5 minute update here. Someone do the math on the work interruption and productivity loss of answering a few hundred phone calls over the next few days to ask about Dirac's status. I checked on this earlier in the week (via live chat on the Emotiva site) and was told they're hoping to ship within 2-3 weeks. I gather they're just pulling together and packaging the hardware components. Bearing in mind I'm new to the Lounge (although active on other forums), I don't want to complain about Emotiva. I'm certainly really enjoying my XMC-2. But I'd echo the disturbing point. I bought my XMC-2 about a month ago and it was the most uncertain AV purchase I've ever made, due largely to the reputation Emotiva's acquired for mismanaging customer expectations. In the end, my commitment to well-designed electronics, and a bit of faith in the Emo ethos to deliver on sound quality, persuaded me to take the plunge. That, plus I like how responsive Emotiva is on these boards to some user issues. But, I would say I spent a long time on the fence - not the kind of feeling to inspire in prospective buyers. |
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Post by marcl on Jun 3, 2020 9:16:55 GMT -5
Timeline: June, 2020 - FW 1.10 is solid. So, when is Dirac shipping? Seems like we are past due??? It is truly disturbing how often dates are missed with no sense of care about the customer. It is unfortunate that we can't receive an update here. I guess we could all agree to call and ask instead of a 5 minute update here. Someone do the math on the work interruption and productivity loss of answering a few hundred phone calls over the next few days to ask about Dirac's status. I won't drone on about my own software delivery experience, but like 30 years of some development and mostly QA, testing, leading and training scrum teams ... and the one question nobody can definitively answer is "when will it be done". It's just the way it is. "Agile" methodologies and team structures have evolved to be the most predictable ... but still. So often it comes down to there being known bugs and unknown bugs, and it's either shipable or unshipable, and you weigh the cost of remediation against the cost of delay. In my experience, literally lives and property could be affected. In our case here, we can get really good sound with PEQ in the interim, and nobody is going to die. And, Emotiva has other products in the pipeline and doesn't have unlimited software resources. They have to also weigh the cost of delay of other products. No doubt the extra effort to get Dirac done was unplanned and unknowable. Believe me, rushing the development/testing process causes more bugs. Best to wait until it's tested well enough to basically work, and then take firmware updates to tweak some features. |
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Post by megash0n on Jun 3, 2020 10:18:06 GMT -5
It is truly disturbing how often dates are missed with no sense of care about the customer. It is unfortunate that we can't receive an update here. I guess we could all agree to call and ask instead of a 5 minute update here. Someone do the math on the work interruption and productivity loss of answering a few hundred phone calls over the next few days to ask about Dirac's status. I won't drone on about my own software delivery experience, but like 30 years of some development and mostly QA, testing, leading and training scrum teams ... and the one question nobody can definitively answer is "when will it be done". It's just the way it is. "Agile" methodologies and team structures have evolved to be the most predictable ... but still. So often it comes down to there being known bugs and unknown bugs, and it's either shipable or unshipable, and you weigh the cost of remediation against the cost of delay. In my experience, literally lives and property could be affected. In our case here, we can get really good sound with PEQ in the interim, and nobody is going to die. And, Emotiva has other products in the pipeline and doesn't have unlimited software resources. They have to also weigh the cost of delay of other products. No doubt the extra effort to get Dirac done was unplanned and unknowable. Believe me, rushing the development/testing process causes more bugs. Best to wait until it's tested well enough to basically work, and then take firmware updates to tweak some features. I'm just lightly touching on a rant I had a while back. It's the lack of communication. That's what is disturbing. |
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Post by rochesterboy on Jun 3, 2020 10:33:57 GMT -5
I am pretty sure that there is an issue with the ethernet NIC (Controller) crashing. Several users were using ethernet remote control systems (I use Harmony, so didn't really note the outcome of this), and there was a problem that arose when keeping the XMC-2/RMC-1 constantly connected to the network. I am certain it was Megash0n who tracked it down - between three and four weeks ago (It was just before I got my XMC-2) and in the other RMC-1 thread that was closed down when this unified XMC / RMC thread was created Ah - ok! At least I’m not losing my mind. Has been stable since I let it sit and grumble for a while. I will just try not to change IPs again : ) Thank you!! Ethernet crashing is a problem that I have since Day 1 of my XMC-2 ownership. I love the Mobile remote and I need it also because I do not have direct access or view to my XMC-2. Though I have Harmony, it is not as good as the remote app. I have been waiting patiently thinking that a new firmware would fix it. Ethernet crashing is so random as if it has a mind of own. I am starting to think that it might be a hardware quality problem. With Software it either works or doesn’t. There is no in between. I am sick of trying to simulate the crash. |
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Post by marcl on Jun 3, 2020 11:07:09 GMT -5
I won't drone on about my own software delivery experience, but like 30 years of some development and mostly QA, testing, leading and training scrum teams ... and the one question nobody can definitively answer is "when will it be done". It's just the way it is. "Agile" methodologies and team structures have evolved to be the most predictable ... but still. So often it comes down to there being known bugs and unknown bugs, and it's either shipable or unshipable, and you weigh the cost of remediation against the cost of delay. In my experience, literally lives and property could be affected. In our case here, we can get really good sound with PEQ in the interim, and nobody is going to die. And, Emotiva has other products in the pipeline and doesn't have unlimited software resources. They have to also weigh the cost of delay of other products. No doubt the extra effort to get Dirac done was unplanned and unknowable. Believe me, rushing the development/testing process causes more bugs. Best to wait until it's tested well enough to basically work, and then take firmware updates to tweak some features. I'm just lightly touching on a rant I had a while back. It's the lack of communication. That's what is disturbing. Oh yeah ... and I'm not pointing at you specifically megash0n :-) I agree that transparency is preferred. In fact it's among the fundamentals of Agile delivery ... ongoing transparency with the customer. Simple statements of progress - or impediments - would be helpful. But ... if at the executive level a decision has to be made to defer work on one product to further another; or if there's a financial issue; or is there's a staffing issue ... they just can't share that. We have to be patient. |
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Post by idea53 on Jun 3, 2020 12:30:44 GMT -5
It is truly disturbing how often dates are missed with no sense of care about the customer. It is unfortunate that we can't receive an update here. I guess we could all agree to call and ask instead of a 5 minute update here. Someone do the math on the work interruption and productivity loss of answering a few hundred phone calls over the next few days to ask about Dirac's status. I checked on this earlier in the week (via live chat on the Emotiva site) and was told they're hoping to ship within 2-3 weeks. I gather they're just pulling together and packaging the hardware components. Bearing in mind I'm new to the Lounge (although active on other forums), I don't want to complain about Emotiva. I'm certainly really enjoying my XMC-2. But I'd echo the disturbing point. I bought my XMC-2 about a month ago and it was the most uncertain AV purchase I've ever made, due largely to the reputation Emotiva's acquired for mismanaging customer expectations. In the end, my commitment to well-designed electronics, and a bit of faith in the Emo ethos to deliver on sound quality, persuaded me to take the plunge. That, plus I like how responsive Emotiva is on these boards to some user issues. But, I would say I spent a long time on the fence - not the kind of feeling to inspire in prospective buyers. It's like the old saying "Your check is in the mail" :-) Emotiva has been giving the message - it's only a few weeks until we are finished with Dirac - since end of last year... I am not saying I am giving up, just that I no longer believe anything they promise. |
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Lsc
Emo VIPs 
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Post by Lsc on Jun 3, 2020 12:42:50 GMT -5
I also agree it’s frustrating but when the only thing that can happen when Emotiva gives a date is to miss it, maybe not saying anything is better.
Based on KeithL’s responses I said July timeframe. I think my estimate has a good shot of being right.
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Post by bluescale on Jun 3, 2020 13:11:33 GMT -5
Quick update on my XMC-2 whine issue. After a couple friendly phone conversations and email exchanges, and trying a few troubleshooting steps, Damon agreed that the problem seems to be internal to my particular XMC-2. I'm going to pack it up and send it back for warranty service. That means, unfortunately, that my theater will be out of commission for a while - I'm estimating a month, since it's two weeks roundtrip travel time, and I figure two weeks to diagnose and repair the processor. I'm pretty sure I could have demanded an exchange, but I can absorb a little inconvenience to have less impact on Emotiva's bottom line.
The only thing that caught me by surprise is that I have to pay to ship the XMC-2 back to them for warranty service. I don't think that's necessarily atypical on the CE space. Working in the enterprise IT space, I just kind of assumed that warranty service would be free shipping. I guess it goes to show that I've been quite fortunate in my life not to need much warranty work for my electronics.
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Lsc
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Post by Lsc on Jun 3, 2020 13:14:46 GMT -5
Quick update on my XMC-2 whine issue. After a couple friendly phone conversations and email exchanges, and trying a few troubleshooting steps, Damon agreed that the problem seems to be internal to my particular XMC-2. I'm going to pack it up and send it back for warranty service. That means, unfortunately, that my theater will be out of commission for a while - I'm estimating a month, since it's two weeks roundtrip travel time, and I figure two weeks to diagnose and repair the processor. I'm pretty sure I could have demanded an exchange, but I can absorb a little inconvenience to have less impact on Emotiva's bottom line. The only thing that caught me by surprise is that I have to pay to ship the XMC-2 back to them for warranty service. I don't think that's necessarily atypical on the CE space. Working in the enterprise IT space, I just kind of assumed that warranty service would be free shipping. I guess it goes to show that I've been quite fortunate in my life not to need much warranty work for my electronics. How old is your XMC2? The return shipping for warranty has been in place. The only time they pay for your shipping is if it’s within 30 days. I would return your XMC2 and buy a new one unless you used some discounts that you can’t apply. Then you can buy a new one and after that arrives you can return yours. |
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Post by markc on Jun 3, 2020 13:55:56 GMT -5
I checked on this earlier in the week (via live chat on the Emotiva site) and was told they're hoping to ship within 2-3 weeks. I gather they're just pulling together and packaging the hardware components.
You forget we are all seasoned Emotiva users! You have to specify which week! Similarly, "In July" requires a follow up of "Which July?" So, within 2-3 weeks needs a "Which 2-3 weeks were you thinking of" question! |
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ttocs
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I always have a wonderful time, wherever I am, whomever I'm with. (Elwood P Dowd)
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Post by ttocs on Jun 3, 2020 13:57:32 GMT -5
Quick update on my XMC-2 whine issue. After a couple friendly phone conversations and email exchanges, and trying a few troubleshooting steps, Damon agreed that the problem seems to be internal to my particular XMC-2. I'm going to pack it up and send it back for warranty service. That means, unfortunately, that my theater will be out of commission for a while - I'm estimating a month, since it's two weeks roundtrip travel time, and I figure two weeks to diagnose and repair the processor. I'm pretty sure I could have demanded an exchange, but I can absorb a little inconvenience to have less impact on Emotiva's bottom line. The only thing that caught me by surprise is that I have to pay to ship the XMC-2 back to them for warranty service. I don't think that's necessarily atypical on the CE space. Working in the enterprise IT space, I just kind of assumed that warranty service would be free shipping. I guess it goes to show that I've been quite fortunate in my life not to need much warranty work for my electronics. I sent my Krell amp in two times for warranty service. They told me that they would send it back at their expense using the identical method I utilized to send the amp to them, so I sent it 2nd day FedEx insured which cost $107 the first time, and $110 the second time less than a year later. I can't complain because the second time they decided to replace ALL the capacitors, did a service upgrade to the standby circuit, and made sure everything else was perfect, effectively making it a "new" amp. They didn't want it coming back again. |
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Post by bblv on Jun 3, 2020 17:51:53 GMT -5
Haven’t fired up my theater in several days until tonight. For some reason the levels are all out of whack, so I adjusted them all. Oddly, my front LCR needed to come down about 5db and all other speakers up about 5db. Now the upper midbass and midrange on my whole system is completely empty sounding?? Like I can barely hear/understand vocals in many songs that I have listened to a thousand times... I shut the system down and did a power cycle (rear switch) on the RMC-1. Still having the same issue. When I go in to the Equalization menu and cycle between the various speakers none of them sound right individually. Dynamics are missing. Everything is just....off. Anyone else ever have this problem? Guess I’ll try a full system reset tomorrow? I’m extremely annoyed right now. Finally got some spare time to crank it and can’t even deal with the sound! By the way, I’ve tried playing music from both my PC and Nvidia Shield. Same experience from both. I did the reset because it sounded not good anymore (only with DTS). On the other hand - Atmos (and Dolby Surround) just played fine. Music:
I was doing some tests, and then decided to have a Network Streamer & DAC for music.
The USB DAC is not bad - but my Cocktail Audio X45 just sounds better. I use then Balanced IN with XLR - and Reference Stereo. This is the best sound for Music in Stereo. I use roon as a music service - I'm just happy now with music. Sound is great.
When you have a PC - did you use it with HDMI or did you give USB-Audio a chance? You could attach your PC with USB - Activate USB Audio UAC2 in the setup - and the PC will then see your Emo as a soundcard.
Using HDMI. Haven’t tried USB. It was working just fine, now it’s not... Hopefully they ship Dirac this month, as I’m guessing the PEQ filters have something to do with what I’m experiencing. |
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Post by frenchyfranky on Jun 3, 2020 18:04:12 GMT -5
Ah - ok! At least I’m not losing my mind. Has been stable since I let it sit and grumble for a while. I will just try not to change IPs again : ) Thank you!! Ethernet crashing is a problem that I have since Day 1 of my XMC-2 ownership. I love the Mobile remote and I need it also because I do not have direct access or view to my XMC-2. Though I have Harmony, it is not as good as the remote app. I have been waiting patiently thinking that a new firmware would fix it. Ethernet crashing is so random as if it has a mind of own. I am starting to think that it might be a hardware quality problem. With Software it either works or doesn’t. There is no in between. I am sick of trying to simulate the crash. If it can help, I had several years ago an Ethernet connection problem with my XMC-1 when I start using the android remote apps, the connection failed regularly until I understand that the trouble was caused by the router frequently change the IP adress of the device. I resolved this by reserving an IP adress in the router settings for the XMC-1. I now do the same trick for my XMC-2 in the WIFI router, reserved IP adress for this device. |
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Post by bluescale on Jun 3, 2020 20:09:30 GMT -5
How old is your XMC2? The return shipping for warranty has been in place. The only time they pay for your shipping is if it’s within 30 days. I would return your XMC2 and buy a new one unless you used some discounts that you can’t apply. Then you can buy a new one and after that arrives you can return yours. I got the XMC-2 in Feb, and yes, I traded in and XMC-1 for it, so no returning it and buying a new one. One of the reasons I'm not pressing for an exchange rather than warranty service is because I recognize what a great deal I got for the processor. Their margin on my upgrade to the XMC-2 is next to nothing (although I've bought thousands of dollars of gear over the years), so I don't feel like I need to press things too much, as long as it gets taken care of. |
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Post by AudioHTIT on Jun 3, 2020 20:26:43 GMT -5
Ethernet crashing is a problem that I have since Day 1 of my XMC-2 ownership. I love the Mobile remote and I need it also because I do not have direct access or view to my XMC-2. Though I have Harmony, it is not as good as the remote app. I have been waiting patiently thinking that a new firmware would fix it. Ethernet crashing is so random as if it has a mind of own. I am starting to think that it might be a hardware quality problem. With Software it either works or doesn’t. There is no in between. I am sick of trying to simulate the crash. If it can help, I had several years ago an Ethernet connection problem with my XMC-1 when I start using the android remote apps, the connection failed regularly until I understand that the trouble was caused by the router frequently change the IP adress of the device. I resolved this by reserving an IP adress in the router settings for the XMC-1. I now do the same trick for my XMC-2 in the WIFI router, reserved IP adress for this device. I have always used a reserved address with the XMC-1 and now with the RMC-1, though it’s a good practice I do with all my equipment, it does not solve this problem. There are times you will start up the processor from a cold boot and have no NIC link, there are times you’ll have a link but no service, and times it will work fine, and then when you do something ‘difficult’ (like play a UHD disk) it will lose service. Sometimes when things get ‘simple’ again, it might come back, but once you lose the link light (on the back) you have to do a switch off cold boot to get it back. While it could be hardware, I expect (and hope) it’s not. Emo is aware of the problem and know it needs to be fixed. |
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Post by flyingdutchman on Jun 3, 2020 21:01:34 GMT -5
I think my question/dilemma is in the right thread but I've been wrong once or twice in my life so apologies in advance if I posted in the wrong thread. So I love a good discount, a bargain... and this XMC-1 to RMC-1L upgrade offer ($1650) seems like a genuine bargain, so it has my attention  But my relationship/experience with my XMC-1 hasn't been perfect; numerous times I noticed idiosyncrasies, frequent hard reboots required to get it to turn on, and one time when I applied a firmware update I wound up bricking the unit and sending it back to Franklin for repairs. I don't think my OCD is as bad as some people who post in these threads, I won't lose sleep if my system doesn't calibrate to a ruler-flat frequency response, but I do want and expect a reliable system that works when I want it to work and brings a smile to my face when I hear notes or nuances in my music that I don't hear elsewhere. My XPA-7 amp on the other hand has been perfect, not so much as a whisper of any problems. I promised myself numerous times in the past I'd never spend another dime on Emotiva gear, yet here I am at a crossroads.. So then I go online to research more info about the RMC-1L and really can't find anything solid stating that it's a home-run winner. In fact, reviews on Audio Science Review and the like paint quite bleak pictures of the RMC-1 highlighting its numerous performance issues and bugs. Coupled with 20 pages of posts here of many folks discussing "issues", makes me question whether Emotiva has really matured and stabilized since I bought my XMC-1 a couple of years ago and deserves anymore of my money. But as I said earlier, I love a good bargain and I'm almost willing to give Emotiva the benefit of the doubt and pull the trigger on the upgrade, IF I can find someone, anyone...Bueller? who upgraded from an XMC-1 with similar issues as mine, to an RMC-1L and found it to be completely trouble-free and working beautifully... Anyone willing to share their love stories of their RMC-1L or point me in the right direction where that love exists, or am I dreaming? Cheers and stay safe! |
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Post by rochesterboy on Jun 3, 2020 21:33:55 GMT -5
Ethernet crashing is a problem that I have since Day 1 of my XMC-2 ownership. I love the Mobile remote and I need it also because I do not have direct access or view to my XMC-2. Though I have Harmony, it is not as good as the remote app. I have been waiting patiently thinking that a new firmware would fix it. Ethernet crashing is so random as if it has a mind of own. I am starting to think that it might be a hardware quality problem. With Software it either works or doesn’t. There is no in between. I am sick of trying to simulate the crash. If it can help, I had several years ago an Ethernet connection problem with my XMC-1 when I start using the android remote apps, the connection failed regularly until I understand that the trouble was caused by the router frequently change the IP adress of the device. I resolved this by reserving an IP adress in the router settings for the XMC-1. I now do the same trick for my XMC-2 in the WIFI router, reserved IP adress for this device. I have always used a reserved address with the XMC-1 and now with the RMC-1, though it’s a good practice I do with all my equipment, it does not solve this problem. There are times you will start up the processor from a cold boot and have no NIC link, there are times you’ll have a link but no service, and times it will work fine, and then when you do something ‘difficult’ (like play a UHD disk) it will lose service. Sometimes when things get ‘simple’ again, it might come back, but once you lose the link light (on the back) you have to do a switch off cold boot to get it back. While it could be hardware, I expect (and hope) it’s not. Emo is aware of the problem and know it needs to be fixed. I can use a static IP address. But I don't think that it is the root cause of this problem. My problems are exactly as "AudioHTIT" stated. Only Keith can answer if it is a known problem or not. |
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ttocs
Global Moderator
I always have a wonderful time, wherever I am, whomever I'm with. (Elwood P Dowd)
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Post by ttocs on Jun 3, 2020 21:36:09 GMT -5
flyingdutchman, I am not the one you're asking a response from because I didn't have lots of problems with the XMC-1 and my XMC-2 is not problem free, but, it's been better than my XMC-1 and I'm telling my tale anyway. The issues with the XMC-1 were mostly after upgrading to the V3 HDMI 2.0 board, and the XMC-2 (same basics as RMC-1) was pretty much a continuation of the same issues except that the sound is so much better. And, after a few firmwares, most of the issues are gone. I don't recall when I had to hard reboot last - even when trying to duplicate issues other's are having. So it's been stable for my system. Like I said, not problem free, but I feel that with each firmware there is really good progress lately. I've never had any electrical/mechanical problems with any Emotiva product. I've only been a customer for 7 years, but still, no problems. And like you said, it's a great deal!
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