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Post by modicen on Mar 26, 2021 17:01:42 GMT -5
Hey! I'm having problems with my XMC-2. Suddenly when I started the XMC-2 a noise was heard in all speakers and the display went out. Thanks to the XMC display appearing on my TV, I managed to do a factory reset and also reinstall the 2.2 software but without results. Try turning off the rocker switch in the back of the unit for a few minutes and see if that helps. |
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Post by hanse1 on Mar 27, 2021 2:46:13 GMT -5
I have done it without result
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Post by rew452 on Mar 27, 2021 5:53:57 GMT -5
I had the same issue, contact Tech Support Monday morning.
Mine was just over a month old and they replaced it and so far it's all good.
I'm sure they will take good care of you.
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Post by hanse1 on Mar 27, 2021 7:45:37 GMT -5
I bought mine on January 21st, this year. The problem is that I have to pay the shipping costs from and to Sweden. My hope is that Hembiobutiken here in Sweden can handle the case because they are resellers for Emotiva even though I bought XMC-2 directly from Emotiva because it was an exchange for my previous XMC-1. They also have a service workshop for Emotiva.
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Post by aswiss on Mar 27, 2021 9:25:17 GMT -5
I bought mine on January 21st, this year. The problem is that I have to pay the shipping costs from and to Sweden. My hope is that Hembiobutiken here in Sweden can handle the case because they are resellers for Emotiva even though I bought XMC-2 directly from Emotiva because it was an exchange for my previous XMC-1. They also have a service workshop for Emotiva. Have you tried to go over the German Retailer?
I got mine from there and live in Switzerland. Very good contact.
Maybe Emotiva Support will agree to do something like this.
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Post by hanse1 on Mar 27, 2021 10:52:26 GMT -5
Yes, if it does not work with the Swedish dealer, I will suggest the dealer in Germany. Thanks for the tip!
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kempf
Minor Hero
Posts: 30
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Post by kempf on Mar 27, 2021 11:07:16 GMT -5
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Post by hanse1 on Mar 27, 2021 11:44:57 GMT -5
Thanks for the tip!
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Post by wizardofoz on Mar 27, 2021 14:12:52 GMT -5
Hope it’s not a blown cap on the powersupply or a lose cable perhaps that mine had one or both issues
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Post by tabbycph on Mar 27, 2021 14:33:39 GMT -5
Hi all, EG services aps (Gato Audio) is the european supprt: emotiva.com/pages/international-supportEmotiva EU Service Center: EG services aps Marielundvej 28, 2730 Herlev, Denmark (+45) 7190 6754 My RMC has been repaired by them, the analog input didnt work and some others stuf, but its was the dsp board and the replaced it and I will get it back monday. It took only 14 days from they got it and to monday. They was very nice and Im so glad Emotiva chose a well know comnpany to repair for them here in europe and International, I live in Denmark and 20 mins away from me. |
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Post by tabbycph on Mar 27, 2021 14:38:22 GMT -5
Av Connection is not a certified dealer anymore, thats a long time ago and I bought my rmc at them and they woundt help me with my rmc with anolog input broken, Emotiva said it had to come to them and av-connetion said I should pay for the freight to the us, Emotiva said wait for the european/int support center and I did and they helped. |
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Post by goodallman on Mar 27, 2021 15:37:10 GMT -5
I noticed a change (substantial Increase)in bass since updating to ver.2.2 as well, just stopped in here to see if others were reporting the same thing and what the solution is etc. Same here. Very noticeable exagerated bass. |
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ttocs
Global Moderator 
I always have a wonderful time, wherever I am, whomever I'm with. (Elwood P Dowd)
Posts: 8,168
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Post by ttocs on Mar 27, 2021 17:52:33 GMT -5
I noticed a change (substantial Increase)in bass since updating to ver.2.2 as well, just stopped in here to see if others were reporting the same thing and what the solution is etc. Same here. Very noticeable exagerated bass. I figured out a workaround for some of the elevated bass issue. I'm using the Center Sub output for LFE and had to adjust it down a bit to be at the correct +10dB to baseline of all other channels. I'm using the Left Sub output setup as Mono and adjusted it down by a tick more than -3dB, so the bass for all small channels are now at the same level as my Large Fronts. I'm running a dedicated sub for my Center Speaker setup as Large but running from an active crossover set to 170Hz. This is not how I'd like to have the system setup, but it's workable for now. None of this completely solves the issue of having a bit more bass with some formats, but it is WAAAAY better! It's less of an issue for me so I have not taken the time to chase it down, so it's just a feeling at the moment that there is too much bass with some programming using some audio formats. |
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Post by rovinggecko on Mar 28, 2021 2:21:12 GMT -5
Was hoping, but version 2.2 did not solve the loud plops when switching between 16 and 24 bit streams (eg stopping & starting netflix). Anyone else having this issue as well?
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Post by zdoggz on Mar 28, 2021 10:14:37 GMT -5
Quick question - does it matter what level test tone u use when setting the levels? I use the “low” test tone and set it to 75db. The manual just says to use whatever is appropriate for your speakers, so I assumed it doesn’t matter but just wanted to check in case there was more to it than that. Obviously want it to be at ref level (75dB) when set to 0.0, so wasn’t sure if setting “low” to 75db would actually be running “hot” since the “Med” test tone reads roughly 85db with the trims set this way.
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Post by omuracada on Mar 28, 2021 11:18:43 GMT -5
Quick question - does it matter what level test tone u use when setting the levels? I use the “low” test tone and set it to 75db. The manual just says to use whatever is appropriate for your speakers, so I assumed it doesn’t matter but just wanted to check in case there was more to it than that. Obviously want it to be at ref level (75dB) when set to 0.0, so wasn’t sure if setting “low” to 75db would actually be running “hot” since the “Med” test tone reads roughly 85db with the trims set this way. I was literally going to post the same question prior to search for results in the forums and found this! I too was not sure if it mattered! |
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LCSeminole
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Res firma mitescere nescit.
Posts: 20,864
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Post by LCSeminole on Mar 28, 2021 11:58:03 GMT -5
Quick question - does it matter what level test tone u use when setting the levels? I use the “low” test tone and set it to 75db. The manual just says to use whatever is appropriate for your speakers, so I assumed it doesn’t matter but just wanted to check in case there was more to it than that. Obviously want it to be at ref level (75dB) when set to 0.0, so wasn’t sure if setting “low” to 75db would actually be running “hot” since the “Med” test tone reads roughly 85db with the trims set this way. I was literally going to post the same question prior to search for results in the forums and found this! I too was not sure if it mattered! It doesn't matter, "reference level" is just the particular level that movies are mixed in studio and what you referred to at 75db. Using a sound level meter to match the levels of each channel is what is important here, this way you can incorporate your preferences when it comes to groups of speakers. For example, I tend to run my center channel hot by 1-2db as well as my back/side surrounds. IMO, reference is the levels that you make/define them to be, and not the level(75db that the 0db master volume corresponds to) that some manufacturers pre-define. |
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Post by zdoggz on Mar 28, 2021 12:10:38 GMT -5
I was literally going to post the same question prior to search for results in the forums and found this! I too was not sure if it mattered! It doesn't matter, "reference level" is just the particular level that movies are mixed in studio and what you referred to at 75db. Using a sound level meter to match the levels of each channel is what is important here, this way you can incorporate your preferences when it comes to groups of speakers. For example, I tend to run my center channel hot by 1-2db as well as my back/side surrounds. IMO, reference is the levels that you make/define them to be, and not the level(75db that the 0db master volume corresponds to) that some manufacturers pre-define. Yeah, I understand your point in that the most important is to level match each speaker to each other. However, I want my 0.0 to be set to 75db as that is what I am used to and what I use as my reference for “reference.” Easier to compare apples to apples as I would know if I’m listening at the same or higher spl levels as before on my previous equipment. I don’t want 0.0 to be say 55db (just an example). So I’m just wondering which test tone to use to set the levels so that that is the actual level each speaker is set to. So if “low” is set to 75, will 0.0 be 75? Or, if “medium” is set to 75, would that be the level when the processor is at 0.0. One of these levels would need to be the baseline for 0.0db, right? My other prepro/avrs had 1 tone that u set to 75db so it was more clear. I know I could just play a pink noise file with my processor set to 0.0 (or -10 to see if it’s 65db) just to see what the spl is, but I figured it would ask since I figured someone may have noted this already. |
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Post by omuracada on Mar 28, 2021 12:14:35 GMT -5
I was literally going to post the same question prior to search for results in the forums and found this! I too was not sure if it mattered! It doesn't matter, "reference level" is just the particular level that movies are mixed in studio and what you referred to at 75db. Using a sound level meter to match the levels of each channel is what is important here, this way you can incorporate your preferences when it comes to groups of speakers. For example, I tend to run my center channel hot by 1-2db as well as my back/side surrounds. IMO, reference is the levels that you make/define them to be, and not the level(75db that the 0db master volume corresponds to) that some manufacturers pre-define. Very helpful! On a side note anyone have a suggestion for a solid sound meter to purchase. My one that I purchased from Radio Shack waaaay back in the day just hit the bed and stopped working! Would like to get a new one asap as I did not get to finish my calibration with it. If available at amazon even better! |
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Post by zdoggz on Mar 28, 2021 12:43:45 GMT -5
I see the test tone matches/mimics the spl level output from the front left speaker (since that is the speaker it plays through when setting the test tone level (low/medium/high). So you should use the tone level that best matches your speaker to easily get you to whatever spl ref u want to use (in many cases, 75db). So for me, I used “low” as that gives me a 75db spl at my mlp with a trim of -5db. If I use “medium” test tone to set my levels, which bumps up the test tone like 10db, then I cannot bring that left speaker to 75db since trims only go down to -12db and I’d need to set it at -15db.
Now that I level matched it all using the tone that best fits my speakers, I guess I’ll need to play a pink noise file through one/each speaker at some point to see what the spl is when the rmc is playing at 0.0 (or 10db or whatever).
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