EmoBrent
Emo Staff 
Processor and Product Support
Posts: 54
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Post by EmoBrent on Jul 5, 2022 16:14:15 GMT -5
Has anyone needed to send their unit in for an HDMI ARC issue? I’m not sure if the problem is my TV (LG 65 C7) or XMC2. I would wait for firmware 3.0 before evaluating ARC/CEC functionality, then contact us if you still have issues after updating with ARC. Hardware is typically not the cause of ARC/CEC issues, and 3.0 should have some nice ARC improvements with regards to compatibility and consistency. |
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EmoBrent
Emo Staff
Processor and Product Support
Posts: 54
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Post by EmoBrent on Jul 5, 2022 16:16:32 GMT -5
Long time reader, first time poster lol. I get pops and clicks for anything that mainly involves my Sony OLED XR-77A80J. I’m sending all my audio from the tv to a XMC—2 via toslink (it always works, I hate playing the stupid HDMI ARC game), I’m on Firmware 2.5, and my other source is a Shield via HDMI. When I start the XMC-2, I get one pop from my left speaker, then when I use the built in tv tuner and change local channels I get a pop /garbled sound every time I change the channel. Then also using the built in Apps in from the Sony XR-77A80J I get pop always, I feel it’s toslink decoding issue since all the audio from the tv to the XMC-2 is via toslink. I tried the lip sync fix that Brent suggested with no luck at all for my issue. I know he said it’s a possible HDMI fix and I was hoping for toslink too but no luck. I’m keeping my fingers crossed the new HDMI board resolves ARC handshakes issues, and resolves all these pops and clicks. Just my two cents hopes this helps. Thanks, this is helpful. This issue should be improved with toslink in the next firmware specifically, but ARC should also be a lot better with Sony, or at least it is with my X90J. So please keep us updated and contact us at customerservice@emotiva.com after the firmware 3.0 is out with feedback on this! |
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EmoBrent
Emo Staff
Processor and Product Support
Posts: 54
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Post by EmoBrent on Jul 5, 2022 16:26:32 GMT -5
Yeah I have been thinking about this. The only time I don't remember the pops being there was prior to me implementing DIRAC. BTW I added the 100ms and the pops are still there, mainly on Nvidia/Apple TV as the format of audio changes eg playing a movie in multichannel moving between apps/icons the beep is in a different format (or visa versa etc). Try enabling "Comfort noise" in the Shield. That fixed the NVIDIA for me.... this plays a constant background noise that's actually inaudible... and it plays it when moving through the menus or you are otherwise not watching actual content... so the processor doesn't have to un-mute every time you press a button. Apple should have a similar setting. (Several edits for clarity and spelling) I will look into this, but it hasn't made a difference in the past for me. Are you using "Match audio content resolution" in the Advanced audio settings of the Shield as well? In your processor, if you navigate to Menu > Information > HDMI Version, what is listed there, and what main firmware are you on? Thanks. |
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EmoBrent
Emo Staff
Processor and Product Support
Posts: 54
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Post by EmoBrent on Jul 5, 2022 16:29:15 GMT -5
Anyone here use HDMI CEC to control their Emotiva processor volume through the Nvidia Shield? It would seem the latest Shield update 9.1 has broken volume over CEC for me, but I can still power on and off the XMC-2 via CEC through the Shield. I tried doing a full restart of the Shield and XMC-2 but still not working. What's ironic is the patch notes for 9.1 state improved CEC compatibility... My Shield still has good Volume control after updating to 9.1 both at home and in my test rig, but that may be because I am running newer firmware on my processor. You may have to do a full disconnect/reboot of the Shield and/or processor and/or TV to reset the CEC line since the Shield had some changes made to how it works with that update. I had to do some rebooting and reconnecting to get volume change to work if I recall after updating to 9.1. |
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Post by ElectricKoolAid on Jul 5, 2022 16:29:55 GMT -5
Try enabling "Comfort noise" in the Shield. That fixed the NVIDIA for me.... this plays a constant background noise that's actually inaudible... and it plays it when moving through the menus or you are otherwise not watching actual content... so the processor doesn't have to un-mute every time you press a button. Apple should have a similar setting. (Several edits for clarity and spelling) I will look into this, but it hasn't made a difference in the past for me. Are you using "Match audio content resolution" in the Advanced audio settings of the Shield as well? In your processor, if you navigate to Menu > Information > HDMI Version, what is listed there, and what main firmware are you on? Thanks. Is it recommended to enable "Match audio content resolution"? I wasn't sure what that actually did or if it was necessary. |
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Post by ElectricKoolAid on Jul 5, 2022 16:30:28 GMT -5
Anyone here use HDMI CEC to control their Emotiva processor volume through the Nvidia Shield? It would seem the latest Shield update 9.1 has broken volume over CEC for me, but I can still power on and off the XMC-2 via CEC through the Shield. I tried doing a full restart of the Shield and XMC-2 but still not working. What's ironic is the patch notes for 9.1 state improved CEC compatibility... My Shield still has good Volume control after updating to 9.1 both at home and in my test rig, but that may be because I am running newer firmware on my processor. You may have to do a full disconnect/reboot of the Shield and/or processor and/or TV to reset the CEC line since the Shield had some changes made to how it works with that update. I had to do some rebooting and reconnecting to get volume change to work if I recall after updating to 9.1. Thanks, I'll give it a try tonight and see what happens! |
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Post by aswiss on Jul 5, 2022 17:06:31 GMT -5
I have an important question regarding ticks/pops/clicks for anyone who has had their processor from around firmware 2.0 days. Was there a specific firmware version where this tick/pop/click behavior first started? As in, I was on one version with none of this noise, then I updated to this new version, and the noise was present? Still trying on my end to put together as much info on this issue as I can, and I have some information on this question already, but I would love to hear from a few more folks to confirm this. I'll mine this post for info as well. Thanks again. Today - after listening Music over Balanced IN 3 - I switched back to TV. Then the TV Show was Lip Sync again - but the Clicks were also back.
This is weird because I did not change anything in the Setup and after a check, it was still on 103ms.
there must be something within the HDMI Code which causes the issue, and it's not reproduceable to say, its when I do this or that. It occurs randomly - and this is a mess.
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Post by aswiss on Jul 5, 2022 17:24:31 GMT -5
Looks like I'm on the happier side?
No ARC in use (Shield)
No Sub (= no BassManagement) No Dirac (this is planned after my new speakers arrive and my acoustic treatments on the room are done)
But I agree with you - everything should work as designed (or promised). And to be honest - In a 1 year period of time a complete new software could be written end established. Even with changes of Chips and other things happened in the world.
What I wait for is: - Eliminate Cross Upmix Blocker - new Atmos DSU - DTS-X Pro
I would buy the HDMI 2.1 Board once its available but only if it solves all existing problems. What I miss (or what other brands do better) --> Web Gui to configure everything. The current menu is not really user friendly, but you get used to it after a while.
I'm sure it is. But it's been said recently that the fix requires a significant rewrite of code related to bass management routing and the filters. It seems this imminent release focuses on ARC and HDMI, and it's good to have this come out sooner and not have to wait for the whole enchilada. Marc, please don't make excuses for Emotiva on this - there has been a HUGE amount of time since this was reported and that "significant rewrite of code related to bass management routing and filters" should, quite frankly, have been done and implemented before now, let alone having failed to make it into an already defunct, therefore, new 3.0 release! Everyone using ARC and HDMI requires proper and dependable bass management. Not everyone requiring bass management needs decent ARC or HDMI implementation. I know you personally spend extensive hours measuring and testing your setup, but most of us want to simply be able to trust that our "Hi-Fi" system is doing the basics like bass management correctly. Most of us don't even realise we are listening to screwy audio through these processors and even try to polish the turd by applying Dirac room correction to that audio! nb **My edit was Ninja'd by Mark quoting my pre-edit post. I stand by my elaborations here** |
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Post by JKCashin on Jul 5, 2022 20:15:19 GMT -5
Try enabling "Comfort noise" in the Shield. That fixed the NVIDIA for me.... this plays a constant background noise that's actually inaudible... and it plays it when moving through the menus or you are otherwise not watching actual content... so the processor doesn't have to un-mute every time you press a button. Apple should have a similar setting. (Several edits for clarity and spelling) I will look into this, but it hasn't made a difference in the past for me. Are you using "Match audio content resolution" in the Advanced audio settings of the Shield as well? In your processor, if you navigate to Menu > Information > HDMI Version, what is listed there, and what main firmware are you on? Thanks. I was not using "Match audio content resolution" up until a few days ago. My HDMI version is 8.1 20/09/28 |
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Post by JKCashin on Jul 5, 2022 20:16:49 GMT -5
Anyone here use HDMI CEC to control their Emotiva processor volume through the Nvidia Shield? It would seem the latest Shield update 9.1 has broken volume over CEC for me, but I can still power on and off the XMC-2 via CEC through the Shield. I tried doing a full restart of the Shield and XMC-2 but still not working. What's ironic is the patch notes for 9.1 state improved CEC compatibility... My Shield still has good Volume control after updating to 9.1 both at home and in my test rig, but that may be because I am running newer firmware on my processor. You may have to do a full disconnect/reboot of the Shield and/or processor and/or TV to reset the CEC line since the Shield had some changes made to how it works with that update. I had to do some rebooting and reconnecting to get volume change to work if I recall after updating to 9.1. A power down and actually disconnect the power and reboot in a specific order has fixed it... pretty much as you say. Thanks! |
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Post by Stephen Park on Jul 6, 2022 7:10:28 GMT -5
I have an important question regarding ticks/pops/clicks for anyone who has had their processor from around firmware 2.0 days. Was there a specific firmware version where this tick/pop/click behavior first started? As in, I was on one version with none of this noise, then I updated to this new version, and the noise was present? Still trying on my end to put together as much info on this issue as I can, and I have some information on this question already, but I would love to hear from a few more folks to confirm this. I'll mine this post for info as well. Thanks again. There is certainly loud pop ans cliks when I play DSD file through OPPO 203 via HDMI input on RMC-1L. Change track, pause and play. Many loud pops were almost diminished since firmware 2.4 when I play Apple TV+ contents via ARC (mostly DD+ Atmos contents). Same as pause and play, move track forward/play and vice versa. Still I have to "mute" volume and start playing/change track for DSD. Very loud POPs. Same DSD to play through my DAC - balanced analog in to RMC-1, never has POPs issues. |
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Post by ElectricKoolAid on Jul 6, 2022 8:46:39 GMT -5
My Shield still has good Volume control after updating to 9.1 both at home and in my test rig, but that may be because I am running newer firmware on my processor. You may have to do a full disconnect/reboot of the Shield and/or processor and/or TV to reset the CEC line since the Shield had some changes made to how it works with that update. I had to do some rebooting and reconnecting to get volume change to work if I recall after updating to 9.1. A power down and actually disconnect the power and reboot in a specific order has fixed it... pretty much as you say. Thanks! I powered down, disconnected the power cable from XMC-2, held the power button on the front down for 30 seconds, disconnected the HDMI, plugged in XMC-2 back in and then HDMI back in, powered up. Still no CEC volume for some reason. I may just look into an IR receiver that I can position directly behind my screen as I do notice that CEC commands are very laggy, and IR commands seem to execute very fast, so I can change my volume much more consistently with IR. Does anyone recommend any good IR receivers I can use to plug in to the back of the XMC-2 and then position behind my acoustically transparent screen? EDIT: Also, not even sure if IR Receiver would work behind an acoustically transparent screen, anyone know if that would even be an option? |
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Post by rew452 on Jul 6, 2022 10:49:46 GMT -5
So, when can those of us who did not manage to snag the accidental early release of 3.0 get the released 3.0 firmware???
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Jul 6, 2022 13:08:38 GMT -5
So, when can those of us who did not manage to snag the accidental early release of 3.0 get the released 3.0 firmware??? after much weeping and gnashing of teeth and sufficient suplication. Like Ernest and Julio Gallo ...they will "serve no 'whine' before its time." |
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EmoBrent
Emo Staff
Processor and Product Support
Posts: 54
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Post by EmoBrent on Jul 6, 2022 13:29:34 GMT -5
I have an important question regarding ticks/pops/clicks for anyone who has had their processor from around firmware 2.0 days. Was there a specific firmware version where this tick/pop/click behavior first started? As in, I was on one version with none of this noise, then I updated to this new version, and the noise was present? Still trying on my end to put together as much info on this issue as I can, and I have some information on this question already, but I would love to hear from a few more folks to confirm this. I'll mine this post for info as well. Thanks again. There is certainly loud pop ans cliks when I play DSD file through OPPO 203 via HDMI input on RMC-1L. Change track, pause and play. Many loud pops were almost diminished since firmware 2.4 when I play Apple TV+ contents via ARC (mostly DD+ Atmos contents). Same as pause and play, move track forward/play and vice versa. Still I have to "mute" volume and start playing/change track for DSD. Very loud POPs. Same DSD to play through my DAC - balanced analog in to RMC-1, never has POPs issues. Thanks for that info. Regarding DSD, this is a specific case we are aware of and working on that is separate from other routing of audio due to how DSD is handled, and we apologize for the noise that is present. Very helpful to know that 2.4/2.5 helped with some of the noise via ARC and your ATV. Thank you. |
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Post by msimanyi on Jul 6, 2022 14:26:16 GMT -5
Does anyone recommend any good IR receivers I can use to plug in to the back of the XMC-2 and then position behind my acoustically transparent screen? EDIT: Also, not even sure if IR Receiver would work behind an acoustically transparent screen, anyone know if that would even be an option? I've had excellent luck with these as repeaters, and I have to imagine they'll work behind the AT screen. My receiver item of the pair is behind my OLED tv, though I do have a small extender affixed on the bottom, back of it to ensure signal collection. sewelldirect.com/collections/ir-extenders/products/blastir-wireless-pro-ir-repeaterIn my case, the electronics are in a separate room behind the TV wall. These work great in that use case. |
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Post by rovinggecko on Jul 6, 2022 14:40:59 GMT -5
I have an important question regarding ticks/pops/clicks for anyone who has had their processor from around firmware 2.0 days. Was there a specific firmware version where this tick/pop/click behavior first started? As in, I was on one version with none of this noise, then I updated to this new version, and the noise was present? Still trying on my end to put together as much info on this issue as I can, and I have some information on this question already, but I would love to hear from a few more folks to confirm this. I'll mine this post for info as well. Thanks again. Mine had the plops from the moment I received it in Jan 2021. I guess you can backtrack what version it shipped with at the time. Plops stayed consistent over the releases. I logged a support ticket in 28 Nov 21 with the following: The xmc-2 produces a loud transient plop when it switches between bitrates.
I had hoped one of the firmware updates would have fixed it by now. But no joy so far.
I get it consistently when bit rates get switched in the stream. Whether on coax, optical or hdmi sources.
Happy to provide more details / test something out if that helps.
It is extremely reproducible in my set; happens at each bitrate change.
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Post by AudioHTIT on Jul 6, 2022 15:04:30 GMT -5
I have an important question regarding ticks/pops/clicks for anyone who has had their processor from around firmware 2.0 days. Was there a specific firmware version where this tick/pop/click behavior first started? As in, I was on one version with none of this noise, then I updated to this new version, and the noise was present? Still trying on my end to put together as much info on this issue as I can, and I have some information on this question already, but I would love to hear from a few more folks to confirm this. I'll mine this post for info as well. Thanks again. Mine had the plops from the moment I received it in Jan 2021. I guess you can backtrack what version it shipped with at the time. Plops stayed consistent over the releases. I logged a support ticket in 28 Nov 21 with the following: The xmc-2 produces a loud transient plop when it switches between bitrates.
I had hoped one of the firmware updates would have fixed it by now. But no joy so far.
I get it consistently when bit rates get switched in the stream. Whether on coax, optical or hdmi sources.
Happy to provide more details / test something out if that helps. It is extremely reproducible in my set; happens at each bitrate change.
What player and music sources are you using? I’ve had this as well, and believe it was reported quite some time ago, though I do think this is a different issue than the pops and ticks issues that are generally reported (but maybe not?) |
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Lsc
Emo VIPs 
Posts: 3,425
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Post by Lsc on Jul 6, 2022 21:17:29 GMT -5
Has anyone needed to send their unit in for an HDMI ARC issue? I’m not sure if the problem is my TV (LG 65 C7) or XMC2. I would wait for firmware 3.0 before evaluating ARC/CEC functionality, then contact us if you still have issues after updating with ARC. Hardware is typically not the cause of ARC/CEC issues, and 3.0 should have some nice ARC improvements with regards to compatibility and consistency. I am a beta tester and unfortunately I think my TV has issues. |
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Post by markc on Jul 7, 2022 0:49:51 GMT -5
I will look into this, but it hasn't made a difference in the past for me. Are you using "Match audio content resolution" in the Advanced audio settings of the Shield as well? In your processor, if you navigate to Menu > Information > HDMI Version, what is listed there, and what main firmware are you on? Thanks. I wasn't sure what that actually did or if it was necessary. Kind of! For purist sound, you might want your audio device outputting any audio to you processor DAC's in the original bit depth and resolution rather than transcoding it on the fly to a non native resolution. However, with the SSP receiving different sample rate audio, each time your source audio changes resolution, the processor will need to lock onto and re-sync and this is likely to cause a faint digital click at the very least on any DAC that you care to mention including the Emotiva G3P The situation is more complicated if you use Dirac Live on the G3P because the Dirac filters work at an obligatory 24bit 48kHz so any other resolutions will be converted first to 24-48 in the G3P so that the Dirac filters can be applied. In this case, one may as well feed the G3P with 24-48 audio because the resampling has to occur somewhere. Whether or not the Shield has the processor oomph to simultaneously and perfectly handle the video presentation (which may include HDR to SDR tone mapping) as well as audio resampling adeptly is something I don't know, in which case using the Emotiva to do the audio resampling to 24-48 may be better |
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