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Post by ÈlTwo on Jun 11, 2020 0:26:30 GMT -5
For you kids keeping score, Maypo. Marky Maypo!!!!
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Post by Boomzilla on Jun 11, 2020 16:06:08 GMT -5
Contradictory information:
From Oppo: To followup, we have not heard back from FedEx. We shouldn't have a problem supplying the requested document to you. Has FedEx spoken to you or have you inquired with FedEx regarding the amount to the claim?
From Oppo: We can provide the waiver to you if needed, but to be fair to you, did you discuss with FedEx the amount the claim will be for? From past issues with FedEx, the claims are usually handled by us and we will supplement the additional cost because the claims are usually far less than the unit itself. The reason for this is since we ship so many packages, we keep our shipping rates lower by using less insurance. Unfortunately, we no longer have UDP-205s available as they have not been manufacture for some time now.
From Oppo: We will first have to file a claim with FedEx and wait for them to conclude the case by issuing us a reimbursement. Once that is done, we will get in contact with you.
So now some questions:
1. Is Oppo Technical truly out of business?
2. If so, how can they deal with FedEx as the shipper?
3. If FedEx provides Oppo Technical with a refund, does it disappear into the dissolution of Oppo Technical as a business, and will I ever see a refund?
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Post by DavidR on Jun 11, 2020 16:31:13 GMT -5
First: Stop payment/withdraw funds that you paid for the repair. That always gets peoples attention.
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Post by garbulky on Jun 11, 2020 16:32:37 GMT -5
Contradictory information: From Oppo: To followup, we have not heard back from FedEx. We shouldn't have a problem supplying the requested document to you. Has FedEx spoken to you or have you inquired with FedEx regarding the amount to the claim? From Oppo: We can provide the waiver to you if needed, but to be fair to you, did you discuss with FedEx the amount the claim will be for? From past issues with FedEx, the claims are usually handled by us and we will supplement the additional cost because the claims are usually far less than the unit itself. The reason for this is since we ship so many packages, we keep our shipping rates lower by using less insurance. Unfortunately, we no longer have UDP-205s available as they have not been manufacture for some time now. From Oppo: We will first have to file a claim with FedEx and wait for them to conclude the case by issuing us a reimbursement. Once that is done, we will get in contact with you. So now some questions: 1. Is Oppo Technical truly out of business? 2. If so, how can they deal with FedEx as the shipper? 3. If FedEx provides Oppo Technical with a refund, does it disappear into the dissolution of Oppo Technical as a business, and will I ever see a refund? Man, I would be pi$$ed
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Post by Boomzilla on Jun 12, 2020 19:35:15 GMT -5
Latest from Oppo:
Hi Glenn,
Wanted to give you an update to the situation. We've filed a claim with FedEx, so our claim should override the claim you've file. If FedEx approves the claim, we will have two options. We can either refund the cost of the unit or provide a replacement unit. Keep in mind that since the player is no longer manufactured and we no longer have stock of UDP-205, the replacement will not be a new unit. It will likely be an unit from an employee.
Best Regards,
Customer Service OT Service, Inc. 162 Constitution Dr. Menlo Park, CA 94025 Service@oppodigital.com
SO - Assuming that this is the situation, should I accept a used 205, or take the money and run?
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Post by elmex on Jun 12, 2020 20:33:21 GMT -5
Latest from Oppo: Hi Glenn, Wanted to give you an update to the situation. We've filed a claim with FedEx, so our claim should override the claim you've file. If FedEx approves the claim, we will have two options. We can either refund the cost of the unit or provide a replacement unit. Keep in mind that since the player is no longer manufactured and we no longer have stock of UDP-205, the replacement will not be a new unit. It will likely be an unit from an employee. Best Regards, Customer Service OT Service, Inc. 162 Constitution Dr. Menlo Park, CA 94025 Service@oppodigital.com SO - Assuming that this is the situation, should I accept a used 205, or take the money and run?
I would get the used Oppo because it is irreplaceable and it is no longer in production. I had an issue with FedEx in March and I was going thru the same thing; however, after a month later after it was deemed lost it showed up to my doorstep unexpectedly. Good luck.
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Post by siggie on Jun 12, 2020 21:35:01 GMT -5
Latest from Oppo: Keep in mind that since the player is no longer manufactured and we no longer have stock of UDP-205, the replacement will not be a new unit. It will likely be an unit from an employee. SO - Assuming that this is the situation, should I accept a used 205, or take the money and run?Oppo employee (out of the corner of his mouth): “Take the money and run.”
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klinemj
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Post by klinemj on Jun 12, 2020 21:59:57 GMT -5
I'd take the money and run.
Mark
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Post by ttocs on Jun 12, 2020 22:14:20 GMT -5
^^^^^^ While I'd love to be able to say take the used OPPO, sadly, I concur with the above posts, take the money. It'll never be the same as "yours". The whole thing stinks!
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cawgijoe
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Posts: 4,906
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Post by cawgijoe on Jun 12, 2020 22:15:37 GMT -5
Take the money.
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Post by socketman on Jun 12, 2020 22:48:11 GMT -5
If the oppo has all the features that you want and like i would take it. Its not like someone is going to abuse an Oppo player. l would ask for an extended warranty. You would have to pry my 205 outta my cold dead hands. I put mine up for 1200 and got a bunch of people wanted it but i decided i would keep it.
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novisnick
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CEO Secret Monoblock Society
Posts: 27,223
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Post by novisnick on Jun 12, 2020 23:29:26 GMT -5
I haven’t seen what amount of money Oppo was offering. If it’s not in writing then it’s not worth the paper it isn’t written on. 🤔 With the amount being offered I wouldn’t be able to make an informed discussion.
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Post by Boomzilla on Jun 13, 2020 5:32:27 GMT -5
Also, the "replacement player" would be a used Oppo with no warranty. That said, I see no current player at any price that has all the features of the Oppo. Further, should I accept a cash settlement, it won't include the $259 I just paid to them to have my Oppo repaired - only Oppo's estimate of what a used 205 would be worth.
If Oppo truly IS shutting down, then there can be no warranty of any kind.
Boom
PS: I've emailed Oppo asking what the anticipated cash offer will be.
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cawgijoe
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Post by cawgijoe on Jun 13, 2020 7:26:28 GMT -5
With Boom’s experience getting his Oppo fixed through the official repair company, I don’t understand why anyone would take a chance on a later model Oppo at the super high prices being asked.
No warranty. Repairs could end at any time.
Boom - once you find out the amount they will pay, you should be able to make an informed decision. Nightmare.
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Post by DavidR on Jun 13, 2020 8:47:26 GMT -5
Why is the employee giving up his Oppo unit ?
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Post by Perpendicular on Jun 13, 2020 9:09:08 GMT -5
I would take the player. If you decided not to keep it, you have the potential of getting more money if you sold it.
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Post by Boomzilla on Jun 13, 2020 13:47:50 GMT -5
Why is the employee giving up his Oppo unit ? A most excellent question!
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Post by IronPigsDigs on Jun 13, 2020 15:46:56 GMT -5
I would take the player. If you decided not to keep it, you have the potential of getting more money if you sold it. I agree. If you don't want it, I'll buy it! BILL
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Post by DavidR on Jun 13, 2020 17:03:09 GMT -5
Why is the employee giving up his Oppo unit ? A most excellent question! It immediately struck me as quite odd.
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Post by megash0n on Jun 13, 2020 18:05:17 GMT -5
A most excellent question! It immediately struck me as quite odd. seems odd for sure, but if you think about it from a customer service standpoint, if they agree to replace it, someone has to give one up. Could look at is as a sacrifice to deliver good customer service. Just a thought.
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