THANKS to Big Dan on UMC-1 Status

[jmilton]

Feb 4, 2010 7:07:45 GMT -5 @chuckienut said:

I want to be 100% serious for a moment folks.

In all my 65 years, including many years in sales management and marketing, I have never seen the perfect example of the quintessential company president. The individual whose business ethics and sense of customer service were second to none.

Well, I want to tell you that I've seen it now! If you haven't already done so please read this statement:

emotivalounge.proboards.com/index.cgi?board=preamps&action=display&thread=9051

I live in the Pacific Northwest, the land of some very fine companies. I have have had the pleasure of being a customer of Nordstrom, REI and Costco.

I can, without any doubt, tell you that the Emotiva Corporatiion is the finest company I have ever had the pleasure of dealing with.

Thank you Dan Laufman,
Chuck Riggs

"I salute you all!" - Chuckienut

[miesepies]

The increasing emo-fanboyism is getting too much here - just as the increasing amount of off-topic responses.

Can't you guys post all this worship- and off topic stuff in the General section and use this section for usefull comments regarding the prepro's ?

It's getting rediculous...I have to wade through dozens of posts in these topics just to hopefully find a single usefull post

[klinemj]

chuckienut, I could not agree more. I almost started such a thread myself, but you beat me to it. Great minds think alike!

Anyone who wants to can call me a fan-boy, but...if they earn my admiration, they get it. And, they have. That said, I am not blind to their misgivings, but...they have done a GREAT job of taking our feedback on communication and of customer service. So, they deserve some acknowledgement for that.

miesepies...not to single you out as many do the very thing I am about to point out, but...in case you had not noticed, your reply merely added to what you say you don't want. I suggest in the future if you see posts you don't like, just send a PM to the poster asking them to not do such posts in the future.

[roadrunner]

Feb 4, 2010 7:07:45 GMT -5 @chuckienut said:

I want to be 100% serious for a moment folks.

In all my 65 years, including many years in sales management and marketing, I have never seen the perfect example of the quintessential company president. The individual whose business ethics and sense of customer service were second to none.

Well, I want to tell you that I've seen it now! If you haven't already done so please read this statement:

emotivalounge.proboards.com/index.cgi?board=preamps&action=display&thread=9051

I live in the Pacific Northwest, the land of some very fine companies. I have have had the pleasure of being a customer of Nordstrom, REI and Costco.

I can, without any doubt, tell you that the Emotiva Corporation is the finest company I have ever had the pleasure of dealing with.

Thank you Dan Laufman,
Chuck Riggs

Amen, Chuck! I totally agree with you. Emotiva is in a class all by itself -- head and shoulders above any other company I have ever dealt with, bar none. They operate their business by demonstrating their unique dedication to their customers on a daily basis. Emotiva and their staff have EARNED my respect on multiple levels.

Thank you Big Dan, Cathy, Lonnie and Staff,
Road Runner Reynolds

[miesepies]

Feb 4, 2010 7:46:09 GMT -5 klinemj said:

Anyone who wants to can call me a fan-boy, but...if they earn my admiration, they get it.

He, I don't mind admiration. I really appreciate the fact that Emotiva is active on the forum, I really like the informal way people talk to eachother... but this is not admiration anymore - posts like this are starting to sound more like Dan is the new messiah.

they have done a GREAT job of taking our feedback on communication and of customer service. So, they deserve some acknowledgement for that.

Sure, no problem...but even if Dan would post a message with just "hi" in it, at least 10 people would answer what a great post that was It's getting too much - really people, this is not normal.

your reply merely added to what you say you don't want.

It depends how you look at it, the thread itself was off-topic allready

I suggest in the future if you see posts you don't like, just send a PM to the poster asking them to not do such posts in the future.

The day isn't long enough to send a pm to every off-topic poster

Look, all I'm asking is to move the off-topic stuff to the correct part of the forum. That's all...

Edit: small typo, changed some wording (don't shoot me, english is not my native language)

[alabamaboy]

I don't want to stir the pot (well maybe), but I have to agree. I've had excellent customer service from Aperion Audio, SVS, etc. I've dealt with them for years. This type of praise is a bit too sweet for me. Just blow him a kiss next time ;D

[htmtl]

Hum, with many returned units, do anyone thing, Emo will make a OPEN-BOX sell? or they just repack up and then sent out?

;-)

[agehring]

Feb 4, 2010 9:01:30 GMT -5 htmtl said:

Hum, with many returned units, do anyone thing, Emo will make a OPEN-BOX sell? or they just repack up and then sent out?

;-)

I believe if an unit was "used", and returned it becomes "B" stock, and I personally wouldn't call 2 (known returned units) "many".

I'm sure if I'm wrong someone will correct me!

[billmac]

Maybe the intial post is a little over the top IMO but everyone is entitled to their opinion . Just as anyone can post here saying they are not happy with Emotiva for whatever reason. It works both ways . It will be interesting to see how the whole UMC-1 saga unfolds.

If the new FW corrects all the current bugs will the pessimists give Emotiva a big high five and give credit where credit is due? If it does not will the "fanboys" at least admit Emotiva is not perfect and they screwed up ? I hope it is the latter and the UMC-1 is bug free so all the drama will end, or will it ever end ;D. Don't forget keep saying.......its only a prepro, its only a prepro, its only............. .

Bill

[theoldphart]

Feb 4, 2010 7:07:45 GMT -5 @chuckienut said:

I want to be 100% serious for a moment folks.

In all my 65 years, including many years in sales management and marketing, I have never seen the perfect example of the quintessential company president. The individual whose business ethics and sense of customer service were second to none.

Well, I want to tell you that I've seen it now! If you haven't already done so please read this statement:

emotivalounge.proboards.com/index.cgi?board=preamps&action=display&thread=9051

I live in the Pacific Northwest, the land of some very fine companies. I have have had the pleasure of being a customer of Nordstrom, REI and Costco.

I can, without any doubt, tell you that the Emotiva Corporatiion is the finest company I have ever had the pleasure of dealing with.

Thank you Dan Laufman,
Chuck Riggs

Hey wait just one moment,I thought I was the elder statesman at 57???!!!!

[Animo]

Thanks to Dan, Dann, and Lonnie!

You too Saint Chuckie!!! ;D

[pmd918]

I just hope that they get this firmware update to you guys before the weekend so you have a chance to check it out. My decision on whether or not to return my XPA-2 depends upon the outcome of this, and I have to make that decision early next week.

[Bruce]

++++1 Chuckie Riggs you are write on about Emotiva and their customer service.I sent Dan a personal e-mail and he answered to my question with in a couple hours.How many OWNERS or CEO of most of the AUDIO and VIDEO presidents would have answered that fast or even responded to their customers.I can think of only a handfull in this business.I am sure when i have a problem with an EMOTIVA product I will have info in a short time!!!!

[wowfactor]

Go chuckie....Go Chuckie.... Go!

May I be the first to say that I appreciate what Emotiva has to offer... My income has drastically changed over the years and if it wasn't for finding out about Emotiva, giving them a call, and being very surprised when Big Dan Laufman took my call and spent almost half an hour discussing about the products his company has to offer and the 30 day money back guarantee .... I may never have believed in the Emotiva products ... As, has been said many times before ... It is truly hard to believe that Emotiva can offer such a Superior product line at such down to earth prices and now that I have the ERC-1, XPA-2, XPA-5(on order), 2 XPA-1's... I am a firm believer in Emotiva.... ;D ;D ;D

Every Company has their share of new product problems, hence UMC-1... What truly defines a company is how they handle the problems that a rise and I for one say when a company stands behind that 30 day refund pledge starting once the bugs on the UMC-1 are fixed... They're a stand up company in my book...

Thanks to Dan, Cathy and the whole Emotiva staff for helping make higher end audio reachable for those that can't afford it!

[alabamaboy]

Personally, I would rather the entire EMO staff concentrate on releasing the firmware fix rather than respond to our silly comments.

[Animo]

Feb 4, 2010 10:31:51 GMT -5 pmd918 said:

I just hope that they get this firmware update to you guys before the weekend so you have a chance to check it out. My decision on whether or not to return my XPA-2 depends upon the outcome of this, and I have to make that decision early next week.

Why would you return an awesome amplifier if there are problems with the processor? You can always match up the amp to any processor on the market today. My XPA-2 is presently paired with an Outlaw 970 processor. I don't understand your decision.

[pmd918]

Feb 4, 2010 10:38:41 GMT -5 Animo said:

Feb 4, 2010 10:31:51 GMT -5 pmd918 said:

I just hope that they get this firmware update to you guys before the weekend so you have a chance to check it out. My decision on whether or not to return my XPA-2 depends upon the outcome of this, and I have to make that decision early next week.

Why would you return an awesome amplifier if there are problems with the processor? You can always match up the amp to any processor on the market today. My XPA-2 is presently paired with an Outlaw 970 processor. I don't understand your decision.

Because, as you point out, I will likely just buy a different processor at twice the price of the UMC-1 and I won't be able to afford to keep both the XPA-2 that I just received and the XPA-5 that I just ordered. I've made the decision that in that scenario I'd rather keep the XPA-5.

[billmac]

Feb 4, 2010 10:13:24 GMT -5 @chuckienut said:

Feb 4, 2010 9:48:35 GMT -5 billmac said:

If it does not will the "fanboys" at least admit Emotiva is not perfect and they screwed up ?
Bill

If I had known my post would bring the rude and negative sharpshooters out of the woodwork I never would have started it.

Can you point out the rude and negative parts of my post or any others in this thread.

I am disappointed and feel embarrassed for Mr. Laufman that he even has to read the negative posts above. That was not my intention.

Are you really serious or is this tongue in cheek? Quickly looking over the posts in this thread there is not one rude or negative comment about Dan at all. So why in the world should he be embarassed .

I thought for just once we could put the criticism aside and give him some extremely well deserved credit. Sorry that I the negative types couldn't keep their mouths shut just this once.

Again I feel my post was not negative in the least and was actually wishing Emotiva success with the upcoming FW update. The negativity is more towards you and your initial post.

Bill

[monkumonku]

Feb 4, 2010 10:37:57 GMT -5 alabamaboy said:

Personally, I would rather the entire EMO staff concentrate on releasing the firmware fix rather than respond to our silly comments.

I think that is what they are doing.. you don't see any responses from them in this thresd, do you?

[2infinity]

*Walks on stage to podium*

I would first like to thank Chuckie for bringing levity to this forum on a regular basis! Thank god for your retirement as it allows you to take the time to find and post things that regularly make me spit my coffee all over my office desk. You are too funny sir. And yes, I agree with you that I get tired of the negativity surrounding threads/posts. Honestly it keeps me from posting sometimes b/c I don't want to get caught in the fray.

I would also like to thank Big Dan and the rest of the gang at Emo. I appreciate the updates even when it means that I am finding out that the wait is a bit longer. Keep up the good work!

*Music begins to play signaling I should leave the stage*