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Post by diskman on Feb 4, 2010 10:46:18 GMT -5
If it does not will the "fanboys" at least admit Emotiva is not perfect and they screwed up  ? Bill I don't know of anyone here who thinks Emotiva is perfect. They make mistakes like any company that is run by humans. I am a big fan for many reasons which I have already mentioned in my numerous posts. However, I have in fact voiced criticism when I thought it was warranted. I was impressed how Big Dan has solved this issue even after the many delays and glitches. He IMO has ended up bending over backward to solve the issues. He has offered to pay shipping both ways for anyone wanting to return a UMC-1. He has extended the 30 day return period. He has spent additional money on the UMC-1 while still not raising the price. This is a small company folks. He has more to do than personally answer each of your *bleep* and complaints. His last post impressed me greatly. I have been involved with many sales firms large and very small. IMO he is simply the best I have seen and I haven't even personally met the man. To me what separates the men from the boys in company presidents is not what they do when they have delays and screw ups (they all do!), it is how they solve the problem. When they come out in full view and address the booing crowds and make command decisions that correct the issues, that is what gets my admiration. The purpose of my thread was not to write a fan boy post but to sincerely thank him for his efforts. If I had known my post would bring the rude and negative sharpshooters out of the woodwork I never would have started it. If I could I would delete it but I can only delete my individual posts (someone please correct me if you know how I can simply delete the entire thread). I am disappointed and feel embarrassed for Mr. Laufman that he even has to read the negative posts above. That was not my intention. I thought for just once we could put the criticism aside and give him some extremely well deserved credit. Sorry that I the negative types couldn't keep their mouths shut just this once. (How about some of you 288 folks who have viewed this thread already and appreciate that you can buy a 5 channel amp for $799 or a pre-pro for $699 because of a company with Dan Laufman as president step up to the plate and say thanks and drown out the boos). (I hope all understand that I also imply the fine efforts by Cathy, Lonnie, Dann and all the staff at Emotiova ... just wanted Big Dan to stand up and taker a spotlighted bow) +1 I did not posted often and I agree with you, If some of you want to returned your unit, I will be inline on the firts second pre-order list and I'm weeling to purchase your units..... This service at emotiva is fantastic and is bad to see some peoples posted negative comments on this way. I'm sure the fw will fix this and all of negative peoples never post again |
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Post by monkumonku on Feb 4, 2010 11:01:04 GMT -5
I would just like to throw in my two pennies about Emotiva. Emo is not the only company out there that cares about its customers, but at least they are ONE of them. Are they the best? I couldn't say, but all I know is that I am a satisfied customer and I am happy with the purchases I have made. I think what big Dan has written is far better than what you can expect from the majority of CEO's in the industry. He has acknowledged the problems with the UMC-1 and also made the offer to extend the evaluation period. He comes on the forum with a sense of humor but also conveys his concern for his customer base and communicates a sincere wish to make sure everything is rectified. Could he do better? Yes, he could give us all free merchandise, right? It's like, no matter what he does, there are always people who will expect him to go one more and one more and it never ends. Some people just aren't happy with anything until it meets with their OWN idea of what is right. But some people's ideas of what is right are just plain selfish and are beyond what a reasonable person would consider appropriate. I think, unfortunately, that some of these types of folks have found their way into this forum and have been very vocal about it. Emo is in business to make a profit. Every product has its bugs and Emo is not unique in this regard. They are doing what they can to get it fixed properly but they certainly can't give away the store because people won't stop whining and moaning (because those whiners and moaners are never going to stop). I think the majority of us on this board continue to support Emo and feel that they are taking the necessary steps to rectify the situation. As an aside, I came across this review of the ERM 6.2's. The reason I post this is because it gives you some idea of the quality that Emo puts into its gear, especially considering the price point. Look not only at the review, but at the links to the pictures that were posted, in particular, a comparison of the crossover network used in the 6.2 versus the crossover in the other speaker it was compared against. Take a look at the build quality of all the Emo equipment and compare it to other brands; what do you see in the other brands that makes them worth 5x-10x more than an Emo unit? I am not saying Emo is better than those 5x-10x brands, what I am saying is that we have a company that does put out a great product at a great price point, one whose performance compares favorably to any other equipment out there. That's what Dan has tried to do with his company and I think he has succeeded beautifully. Am I an Emo fanboy? I guess you could say so but then there's a reason for it. I didn't just decide to pick a brand to be one. So far I love my Emo gear. If they changed their style to something not as good quality or value wise, I'd be here commenting about it, not defending it. Here is the link to the review: forums.audioholics.com/forums/showthread.php?t=55541 |
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Post by alabamaboy on Feb 4, 2010 11:09:08 GMT -5
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Post by drew664 on Feb 4, 2010 11:18:31 GMT -5
The increasing emo-fanboyism is getting too much here - just as the increasing amount of off-topic responses. Can't you guys post all this worship- and off topic stuff in the General section and use this section for usefull comments regarding the prepro's ? It's getting rediculous...I have to wade through dozens of posts in these topics just to hopefully find a single usefull post  I agree, it's getting annoying to wade through this. This should be moved to off topic as it is simply a praise thread. emotivalounge.proboards.com/index.cgi?board=updates&action=display&thread=9185 |
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Post by monkumonku on Feb 4, 2010 11:20:38 GMT -5
That's a different thread. |
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Post by alabamaboy on Feb 4, 2010 11:50:21 GMT -5
That's a different thread. I see, as long as they waste time with silly comments on other threads, that's OK. Just not this thread  |
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Post by drew664 on Feb 4, 2010 12:08:44 GMT -5
Sorry Chuck, this is a praise thread. There isn't any useful information in this thread that wasn't already a sticky in the appropriate board - thus the off topic theme of your post.
The criticism and praise topics/comments on both sides are at fault. It's annoying to read through all of it.
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Post by monkumonku on Feb 4, 2010 12:13:49 GMT -5
That's a different thread. I see, as long as they waste time with silly comments on other threads, that's OK. Just not this thread The point is, I and others make silly comments. I don't deny it. But what I was saying is, while we're doing this, the Emo people dealing with getting the products corrected and out the door are not participating in that portion, they are only making comments when necessary. |
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Post by monkumonku on Feb 4, 2010 12:15:13 GMT -5
Excuse me! the title of my thread is: "Comment - Big Dan's Definitive UMC-1 Status Thread" I started this thread right after I read Big Dan's last post in the link I provided about the UMC-1 which in fact is a pre-pro. I put the thread in the pre-pro section. My comments were not just general praise about him and Emotiva. My comments were specifically motivated by the actions he recently initiated to solve the UMC-1 issues. Rather than quote his words I placed a direct link to his words in my first post! Criticism is OK in threads but not praise? What? Where did you come up with that? My thread was not off topic. Well whether it is off topic or not, if y'all don't like it, y'all don't have to read it! It's not like this thread is coming into anyone's inbox. |
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Post by canadianbacon on Feb 4, 2010 12:22:39 GMT -5
This place is getting caustic.
Rodney King had something to say about this.
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DYohn
Emo VIPs 
Posts: 18,487
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Post by DYohn on Feb 4, 2010 12:30:55 GMT -5
I want to be 100% serious for a moment folks. In all my 56 years, including many years in management and marketing, I have never seen the perfect example of the quintessential forum jester. The individual whose posting ethics and sense of humor were second to none. Well, I want to tell you that I've seen it now! If you haven't already done so please read this statement: emotivalounge.proboards.com/index.cgi?action=display&board=updates&thread=9185&page=1#137765Or any of hundreds more. I live on the Pacific Coast, the land of some very fine companies. I have have had the pleasure of being a customer of 7-11, Safeway and Costco. I can, without any doubt, tell you that the Chuckienut poster is the finest forum denizen I have ever had the pleasure of dealing with. Thank you Chuck Riggs, David Yohn |
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Post by canadianbacon on Feb 4, 2010 12:33:10 GMT -5
This place is getting caustic. Rodney King had something to say about this. The intent was to say some nice things about Big Dan's efforts in bringing the UMC-1 issues to a solution. Some of these guys just can't handle that. I honestly don't understand what is their problem. He is the CEO of Emotiva for God's sake! This much I understand. It's all the incessant bitching that follows a nice or not-so-nice comment that blows me away. |
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Post by drew664 on Feb 4, 2010 12:35:36 GMT -5
I would classify it as common sense. Extreme praise/criticism should be allowed, but it should also be moderated. The nay sayers got the sand box, and the extreme praise people? They get to stay in the public light, which is fine, but it should be in the off topic section. You can certainly go through my posts. I've made no enemies here, and unfortunately, it appears as though you are taking offense to this. I would like to come to the forums and not have to read through this. Asking for an off topic, topic to be moved to the appropriate area should be an easy enough thing to do.  |
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Post by alabamaboy on Feb 4, 2010 12:41:02 GMT -5
Thanks for muddying up the thread. Are you a troll? Sorry for muddying up the thread, I didn't know you and Dan were having a special "moment". I'll dim the lights and step away. Just having some fun, loosen the belt a notch |
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Post by darien87 on Feb 4, 2010 12:41:36 GMT -5
Come on Chuckie you big suck up, this isn't going to get you your UMC-1 any faster.  But in all honestly, I agree with Chuckie. Emotiva is truly a rare company that is a breath of fresh air in this age of "me-first" attitudes and cynicism. I had a question about getting my TV calibrated before the firmware update came out and I didn't get a satisfactory from Emo Tech. So I called back later and asked to speak to Lonnie. Guess what? He actually picked up the phone. How many other companies will let you get right through to one of their top guys? So I love Emotiva too. Do I think we needed a praise thread? Probably not, but I'm not gonna slam Chuckie for starting one. What's the big deal? |
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Post by agehring on Feb 4, 2010 12:42:40 GMT -5
loosen the belt a notch I don't think anyone would want to see the result of that! ;D |
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Post by jmilton on Feb 4, 2010 12:47:32 GMT -5
Come on Chuckie you big suck up, this isn't going to get you your UMC-1 any faster. But in all honestly, I agree with Chuckie. Emotiva is truly a rare company that is a breath of fresh air in this age of "me-first" attitudes and cynicism. I had a question about getting my TV calibrated before the firmware update came out and I didn't get a satisfactory from Emo Tech. So I called back later and asked to speak to Lonnie. Guess what? He actually picked up the phone. How many other companies will let you get right through to one of their top guys? So I love Emotiva too. Do I think we needed a praise thread? Probably not, but I'm not gonna slam Chuckie for starting one. What's the big deal?  |
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Post by ottaone on Feb 4, 2010 12:51:49 GMT -5
"Companies" - incorporated or sole source, small or big, have always behaved very differently when faced with situations similar ( in a very general sense) to the UMC. The Toyota issue is one of the most recent. Emotiva took the high road and guarded its rep (almost) regardless of the short-term costs and pains. The company's actions with regard to the UMC have effects that are similar to the effects of the actions of J&J with the Tylenol crisis. Customers first - assure them that they will be looked after by refunds, warranty extensions, etc. I don't think that there will be a HBR article on Emotiva soon but I think the company deserves a mention on the end notes at least. On an example very close to home, I know someone who shut down his fledgling business because the associate of his partner couldn't deliver the service as per service standards. He ended up losing some money but I believe that he kept his rep. Good choice Emo! |
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Post by tchaik on Feb 4, 2010 12:56:20 GMT -5
+1 to Chuckienut.
+1 to Bruce.
+1 to Animo.
+1 to Wowfactor.
+1 to any others i missed that see the positive in this business model and the people associated with it.
tchaik................................
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Post by jmilton on Feb 4, 2010 12:57:26 GMT -5
I want to be 100% serious for a moment folks. In all my 56 years, including many years in management and marketing, I have never seen the perfect example of the quintessential forum jester. The individual whose posting ethics and sense of humor were second to none. Well, I want to tell you that I've seen it now! If you haven't already done so please read this statement: emotivalounge.proboards.com/index.cgi?action=display&board=updates&thread=9185&page=1#137765Or any of hundreds more. I live on the Pacific Coast, the land of some very fine companies. I have have had the pleasure of being a customer of 7-11, Safeway and Costco. I can, without any doubt, tell you that the Chuckienut poster is the finest forum denizen I have ever had the pleasure of dealing with. Thank you Chuck Riggs, David Yohn Agreed...if I were committed to the Looney Bin, I would want him as my room mate...or at least in the padded cell across from me. |
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