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Post by srrndhound on May 23, 2013 17:12:26 GMT -5
Update went good but can not get dolby true or dts master to work (no sound) all the other sound formats work I double check audio setup on dvd player everything good When you select the HD source that is not working, go to the player menu and set it to PCM instead of bitstream. If sound works, it suggests some sort of decoder issue. But if no sound, then it may be an HDMI issue. Could also try the same player with a DVD to see if that works. The more cases you check, the better the problem can be defined.
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Post by jmilton on May 23, 2013 19:02:48 GMT -5
Update went good but can not get dolby true or dts master to work (no sound) all the other sound formats work I double check audio setup on dvd player everything good Just called Emotiva waiting on tech to call back I had the same issue. I just reloaded again and it corrected the issue. See Reply # 262
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Post by 6month on May 24, 2013 10:46:33 GMT -5
keithl,
i just ordered a new umc-200 unit. the factory renewed didn't have a 30 return policy. the tech stated all new units will have the latest firmwear installed. i'll keep y'all posted.
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Post by iceman076 on May 24, 2013 13:17:50 GMT -5
Update went good but can not get dolby true or dts master to work (no sound) all the other sound formats work I double check audio setup on dvd player everything good Just called Emotiva waiting on tech to call back I had the same issue. I just reloaded again and it corrected the issue. Thanks did the reload now it works But ran the emoq twice and i keep getting front right at 40 Hz Fl 250 Hz center 250 Hz FR 40 hz all surrond 7.1 250 HZ SUB 130 hZ See Reply # 262
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Post by denist on May 24, 2013 18:03:17 GMT -5
Hey guys can everyone that has done the update using the emo PDF tell us what happens when it writes the first file
Where I think the issue is and why we r getting the loading loop.
When I do the first file it does the CPU update thing instead if when u do the last file as per PDF it say when u do the fourth file it is suppposed to do the CPU update then the file
Where on mine it does the CPU update first the. Writes the first file then on the from panel it says loading and it does this for all 3 files but saying it has written successfully but on the fourth file it does not write the CPU code but tries to update the file then it fails
This is why I think the units are failing the update where the program is writing the CPU code to early and why the fourth file is failing
Can anyone confirm on their units that it is doing the same
Where as the ones that did the PDF update and it wrote all successfull I'm guessing that the CPU code was written before the 4th file and why they had no issues
Denis
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Post by avaddikt on May 24, 2013 18:38:10 GMT -5
I know when I did it the first time, the files loaded 1,2,3 & 4. I knew 4 should have gone first, but I just kept going. Sure enough, although all files loaded successfully, I had a 'DSP 1 and 2, mismatch error.
I re-ran the procedure, did not change anything. 2nd time, 4 loaded first, then 1 through 3. No errors, everything works fine.
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Post by denist on May 24, 2013 19:47:33 GMT -5
Yeah I know when u do it the emo PDF way not my way did it go thru
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Post by avaddikt on May 24, 2013 19:50:30 GMT -5
I only did it your way, twice. I have no idea why 4 did not load first. But the 2nd time it did and everything is fine.
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Post by ccvalentino on May 25, 2013 6:58:30 GMT -5
Is there an actual list of fixes and enhancements from Emotiva for this firmware update? It doesn't seem to make much sense to blindly apply an upgrade without understanding what it is doing. It would be one thing if it just worked, but reading the posts it appears this is a painful process. I understand and share the common value we all feel with respect tomEmotiva and their price point with respect to features, however it should not cloud our expectations of a vendor releasing software that works and is reliable.
I really enjoy my Emo gear, I just do not have an interest in beta testing code.
Emo what you say?
Thanks, Chris
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Post by avaddikt on May 25, 2013 9:51:48 GMT -5
Since the latest firmware change I have to say I am enjoying mine more.
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Post by mjrtoo on May 25, 2013 12:46:25 GMT -5
Volume ramps much faster, I like that a lot.
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Post by doc1963 on May 25, 2013 13:05:45 GMT -5
Just to report back, I have updated my second (which belongs to my son) UMC-200. For a bit of background, before performing "this" update, I completely wiped and reinstalled a completely fresh and fully updated install of Windows 7 (64 bit) on the PC that I've always used to update not only my own UMC-200, but also perform the (always successful) updates on our UMC-1s. Not another program (aside from the TWE installer and drivers) is installed on this PC. NOTHING...!!!Also on hand was a brand new, very well made, Monoprice 3 foot (as well as a 1 foot) USB cable. Nothing was left to chance. All set and ready to go, I decided to, once again, give the "official" method a try (and yes, as before, I read, re-read, and followed them to the letter). Guess what..... same results. His UMC-200 ended up EXACTLY like mine, stuck in the dreaded "Loading Loop" after the very first step. After "my" six hour quandary (outlined earlier in this thread), I knew exactly what to do and I'll outline it again. - Quit the loader (using the Quit button, not the "X") - Switch off the UMC-200 from the back - Unplug the USB cable from the PC only - Relaunch the loader, open the firmware file, leave ALL FOUR files selected, select "Reprogram" and click "Start". Ignore the message box that appears on screen. - Switch the UMC-200 back on (from the back) but leave it in the standby mode. - Plug the USB cable back into the PC and turn the UMC-200 back on (from Standby). The gibberish message will disappear from the screen and the update will begin (as outlined in the "denist method"). Now, if you have attempted the "official" method and have ended up, like me, in the "loading loop" and are beginning from here, the fourth file will load first (while the other three are "waiting" as show in the loader program). After the fourth file completes, the UMC-200 will reboot itself and you will see "DSP" and "OSD" mismatch messages displayed on the front panel of the UMC-200. That's OKAY, they will clear and the UMC-200 will settle with "Cable/HDMI 1" in the display. At this point, the loader will continue the update from the first file through to the third. Do ABSOLUTELY NOTHING until the loader is finished and all four files have loaded "successfully". You very well should see a progress bar for each of the four files. NONE should declare "successful" after only a few seconds. After a successful load of all four files, quit the loader (again, using the "Quit" button), switch off the UMC-200 (from the rear) disconnect the USB cable from the UMC-200, power back up and reset defaults. This has worked successfully for me twice (on two different units) and has resulted in successful updates. Both units operate as they should. With no disrespect to anyone at Emotiva, I'm at a total loss as to why they claim that their procedure works, but NOT for most of us. I do distinctly remember Big Dan himself stating a while back (in regards to the firmware update procedure for the UMC-200) that "we have a newer, smarter loader that knows exactly where things goes" (maybe not an exact quote, but to the same context). If so, why the variance from the loaders intended function? Are we trying to be smarter that the "smart" loader... IMHO, I believe the "intended" use of the loader should be as follows... - Boot the UMC-200 - Plug in the USB cable - Open the loader and load the update file - Leave ALL FOUR files checked and run the damned program until it is done. NO switching anything off or unplugging anything. - Once the fourth file is finished, the UMC-200 will reboot itself with NO DSP or OSD mismatches. - Reset defaults and you're done. Just looking at how the files enter the loader and the order that they are meant to run, this makes total sense to me and, again IMHO, is how this program is designed to run. My suggestion to someone who has not attempted to perform this update..... Boot your UMC-200, plug in, load the files and let the damed thing run.
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Post by DeathMetal on May 25, 2013 14:35:10 GMT -5
Hey Doc, this is exactly what i did after being "stuck" in the loading loop and it worked perfectly first time (15 - 20min). For those who still need to do the update follow the steps as above exactly and you will save yourself hours of frustration. Now that it's up and running for a week or so things are working and it sounds really good. Center channels far more pronounced and the EmoQ has done a good job.
Good Luck
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Post by avaddikt on May 25, 2013 14:37:28 GMT -5
It would be nice if Emo at least tested the 'denist' method. Maybe it could use some minor trims. I don't know, but it seems to work well for most of us that have tried it. One big plus, it requires less manual intervention than the original pdf instructions, as well as less time.
I think it should be obvious now, there are enough knowledgeable folks on here that can work out solutions, and maybe even suggest improvements. Probably what sets aside Emotiva customers vs. typical brick & mortar consumers.
Also, emo users need to be a little more trusting also. Every time you power on a new piece of gear, you are a 'beta tester'. We all are in varying degrees It does not have to be a 'bad thing'.
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klinemj
Emo VIPs
Honorary Emofest Scribe
Posts: 14,772
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Post by klinemj on May 25, 2013 14:51:14 GMT -5
+1 and more...I'm not an owner of this particular piece of equipment and don't plan to be (waiting for XMC-1 or RMC-1). And, I am a big Emo Fanboy. But, I don't get it...the instructions to update should work for most. In this case, it is seeming like the instructions DON'T work for most. So, most have to follow something a clever user figured out.
Personally, I think Emotiva needs to do a "re-boot" on the loader for this update. Something is clearly not right.
If they don't figure out what's going on with this and fix it, their credibility for future products - esp. the XMC-1 - that might need FW updates is diminished - for me and I am sure many others. And, while I realize the UMC-series and XMC-series will be different in their update processes, still - regardless of product, the update process needs to work.
Mark
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on May 25, 2013 16:35:28 GMT -5
This is ridiculous. Emo needs to get on the ball and hire the guys who wrote Oppo's update procedure. It is absolutely painless and works like a champ. Having your customers jumping thru hoops to do a simple update is brain-dead, IMHO...
-RW-
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Post by meldhache on May 25, 2013 16:51:47 GMT -5
Same here doc, using denists' method was successfull the first time... Good for you doc. Maybe Emotiva should look into this method at least as a alternate.. Mel
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Post by meldhache on May 25, 2013 16:56:57 GMT -5
In my case using the exact denists ' method i was able to recover from the loading nag message which i believe was bought about by failing to Check the reprogram button using Emotiva ' original procedures . Btw here is the denist sequence which I posted earlier . Keith suggested this modification just Check the 4 th file and load the other three files using Emotiva' method. I was using laptop running xp sp3. Denist has confirmed my cookbook step by step of his procedure. Good so far, using denist method for i was also stuck on the loading nag message with the 4th file showing fail.
Denist method as follows These are the steps I took
1:Power off umc from the back
2:Unplug USB cable only from PC
3:Run twe program on your PC
4: Find upgrade file and click re program and select all files and hit start
5:A box saying USB comes up with all kind of glibberists
6:Power on umc from the back but Leave it on amber
7:Plug USB cable in the PC and power on umc 200
8:then the USB box disappears and it start loading on the 4Th file. Usually there will be all kind of missmatch osd warnings. Don't worry , mine completely dissapeared after all the other files were loaded.
9:Then it loads the rest from the top 1,2,3
10: make sure all files indicates successfull after a few minutes of loading.
11:power down your UMC-200 from the back toggle and un plug the USB cable from the unit
12: power up the unit and don't forget the load defaults instructions at the end.
you're done
Many thanks to DENIST, actually I believe that this pdf may be of use if everything else fails MelAs a reminder, this is my cookbook take on denists' method
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Post by malibujeff on May 25, 2013 17:00:50 GMT -5
OK, I have successfully updated my UMC-200. With that positive comment out of the way, let me say "WHAT A MAJOR PAIN" After seeing all the problems everybody was having, I was determined to follow the published steps word for word and not mess up like the rest of you ;D I am sure I followed every step detailed in the process. But, after more than an hour I was stuck in the Loading loop. doc1936, Thanks so much for your timely post. This is exactly where I was and your instructions worked perfectly. For sure the instructions need to be updated with a note saying "you should see a progress bar for each of the four files. NONE should declare "successful" after only a few seconds." I saw "successful" in the status, so I thought the files were loaded correctly. I really like Emotiva products and prices, but there has to be a better way. I know everyone wants the XMC-1 as soon as possible, but if it can't be updated via the Internet or a USB Flash drive, go back to the drawing board. Follow these directions by doc1963 for an easy 20 minute update: ... I knew exactly what to do and I'll outline it again. - Quit the loader (using the Quit button, not the "X") - Switch off the UMC-200 from the back - Unplug the USB cable from the PC only - Relaunch the loader, open the firmware file, leave ALL FOUR files selected, select "Reprogram" and click "Start". Ignore the message box that appears on screen. - Switch the UMC-200 back on (from the back) but leave it in the standby mode. - Plug the USB cable back into the PC and turn the UMC-200 back on (from Standby). The gibberish message will disappear from the screen and the update will begin (as outlined in the "denist method"). Now, if you have attempted the "official" method and have ended up, like me, in the "loading loop" and are beginning from here, the fourth file will load first (while the other three are "waiting" as show in the loader program). After the fourth file completes, the UMC-200 will reboot itself and you will see "DSP" and "OSD" mismatch messages displayed on the front panel of the UMC-200. That's OKAY, they will clear and the UMC-200 will settle with "Cable/HDMI 1" in the display. At this point, the loader will continue the update from the first file through to the third. Do ABSOLUTELY NOTHING until the loader is finished and all four files have loaded "successfully". You very well should see a progress bar for each of the four files. NONE should declare "successful" after only a few seconds. After a successful load of all four files, quit the loader (again, using the "Quit" button), switch off the UMC-200 (from the rear) disconnect the USB cable from the UMC-200, power back up and reset defaults. This has worked successfully for me twice (on two different units) and has resulted in successful updates. Both units operate as they should.
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xelah
Minor Hero
Posts: 17
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Post by xelah on May 25, 2013 17:23:46 GMT -5
I wonder out of all the units sold and updated how many had problems. Or are we just seeing the people who had problems complain.
For me I followed the directions and in 25 minutes was done with no problems. I did however completely remove my UMC-200 from my system before updating.
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