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Post by kasuza on May 12, 2012 14:30:00 GMT -5
I sold Integra DTA-70.1 amp on emotiva for $1150 shipped. I shipped amp out but forget power cord and invoice from World Wide Stereo to buyer. After few weeks, i haven't shipped send out power cord and invoice to buyer due to my busy schedule. Today, buyer disputed on paypal that external damage on amp and missing part so he requested $500 refunded. $500 refunded is only for external damage, which is black paint off on the top 2 corners of the amplifier. He did not mention anything about it after few weeks. He said to me that it will costs around $500 for repainting black paint off on the top 2 corners of the amplifier and shipping.
It's my fault for not shipping out power cord and send invoice to him but $500 for repainting is kinda overpriced. I am not very sure if he will use $500 to fix external part of amp. I shipped via UPS Ground with tracking number, signature, and insurance. He did not claimed about external damage after few weeks so i cannot file claimed against UPS.
I need advices how to handle situation.
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Post by wisconsinite on May 12, 2012 14:43:25 GMT -5
I sold Integra DTA-70.1 amp on emotiva for $1150 shipped. I shipped amp out but forget power cord and invoice from World Wide Stereo to buyer. After few weeks, i haven't shipped send out power cord and invoice to buyer due to my busy schedule. Today, buyer disputed on paypal that external damage on amp and missing part so he requested $500 refunded. $500 refunded is only for external damage, which is black paint off on the top 2 corners of the amplifier. He did not mention anything about it after few weeks. He said to me that it will costs around $500 for repainting black paint off on the top 2 corners of the amplifier and shipping. It's my fault for not shipping out power cord and send invoice to him but $500 for repainting is kinda overpriced. I am not very sure if he will use $500 to fix external part of amp. I shipped via UPS Ground with tracking number, signature, and insurance. He did not claimed about external damage after few weeks so i cannot file claimed against UPS. I need advices how to handle situation. Did the buyer send you a picture of the damage ? And why did he wait this long ? I would take the amp back before I dished out 500.00 . You can bet he wont fix it and he will enjoy his 650.00 amp. I would let pay pal decide you might win " maybe" or he will have to pay to ship the amp back and then you can resell it . Don't fall for this . Also make this clear to pay pal that all your chances to file a claim with the shipper are now void due to the seller waiting this long |
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Post by dcg44s on May 12, 2012 14:53:06 GMT -5
I sold Integra DTA-70.1 amp on emotiva for $1150 shipped. I shipped amp out but forget power cord and invoice from World Wide Stereo to buyer. After few weeks, i haven't shipped send out power cord and invoice to buyer due to my busy schedule. Today, buyer disputed on paypal that external damage on amp and missing part so he requested $500 refunded. $500 refunded is only for external damage, which is black paint off on the top 2 corners of the amplifier. He did not mention anything about it after few weeks. He said to me that it will costs around $500 for repainting black paint off on the top 2 corners of the amplifier and shipping. It's my fault for not shipping out power cord and send invoice to him but $500 for repainting is kinda overpriced. I am not very sure if he will use $500 to fix external part of amp. I shipped via UPS Ground with tracking number, signature, and insurance. He did not claimed about external damage after few weeks so i cannot file claimed against UPS. I need advices how to handle situation. First off,above and beyond all else remain polite.You can be mad but keep it to yourself and do not let it creep into communications over this as it will not help in any way and it might hurt. Second,was the paint damage pre -existing and stated in the ad offering the item for sale?If it was then the buyer had knowledge of the condition and really has no legitimate complaint.Tell this to them and Paypal. If the damage was not pre-existing and occurred in transit then I would ask the buyer why they waited so long to point this out and confirm that it is too late to file a claim.If you can file a claim do so.If it is too late to file a damage claim with UPS then pass this on to both the buyer and Paypal with the explanation of why no claim can be filed.Send the communication from UPS confirming that it is too late for a claim as proof to back this up. As to the power cord,make it right and send it,at your expense,to the buyer.That was part of the deal and your fault for leaving it out so it is up to you to correct the mistake.Communicate with the seller that you will be sending the power cord and do this through Paypal so they will have a record of your email. That is about all I can think of.If you told them it had paint damage they should not be surprised and complaining.If damaged occurred in transit they kind of had an obligation to say so in a timely manner since you can't know without being told.If they waited too long then I would say that it is pretty much their mistake on that and their time to accept respnsibility.Good luck. |
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Post by kasuza on May 12, 2012 15:13:01 GMT -5
I will send ask my friends come over my house and ship power cord asap. I will ask contact world wide stereo for invoice. I have not heard anything back from them last week. I admitted it's my fault for not shipping out.power cord asap and invoices. If there is damage during shipping, I can partial refund after file claimed. It's too late to file claimed after few weeks. I am entitile to external damage on amp. $500 refund out $1150 is....I would rather get my amp back. I have another person on emotiva interested in amp. I would get it back and resell it.
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Post by kasuza on May 12, 2012 15:13:20 GMT -5
Thank you for advices.
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Post by wisconsinite on May 12, 2012 15:22:52 GMT -5
I will send ask my friends come over my house and ship power cord asap. I will ask contact world wide stereo for invoice. I have not heard anything back from them last week. I admitted it's my fault for not shipping out.power cord asap and invoices. If there is damage during shipping, I can partial refund after file claimed. It's too late to file claimed after few weeks. I am entitile to external damage on amp. $500 refund out $1150 is....I would rather get my amp back. I have another person on emotiva interested in amp. I would get it back and resell it. ship the power cord with delivery confirmation so you can prove to pay pal you sent it |
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Post by knucklehead on May 12, 2012 15:32:10 GMT -5
I've had a few ebay buyers try to get a partial refund. I sold a Nikon lens to a guy who claimed it had a scratch in the front lens that could be seen in images taken with the lens. Since I owned that lens for many years before parting with it I knew better. I had him send the lens back even though he kept lowering the 'refund' he was willing to accept. I stood firm - send it back and I'll refund ALL your money AND pay shipping both ways. He finally saw the error of his ways and returned the lens. I still gave him a negative - that was back when a seller could still do that. The only negative I've ever had on ebay was from that jerkwater - and I have over 400 transactions now. I resold the lens to another person who thought it was 'just perfect'. And it was.
Don't fall for this huckster crap - if he's what I think he is he'll keep lowering the 'refund' until he relents and just keeps it. Lots of morons like this around - you just have to know how to deal with them.
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Post by weird23 on May 12, 2012 16:25:56 GMT -5
Just admitting that not included the power cord is your fault and then not doing anything about it doesn't help your situation. I bought an AVR and the seller didn't include the power cord, they did the exact same thing your doing, NOTHING. I don't blame the buyer for trying to stick it to you, I'd do the same if that happened to me again.
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Post by dcg44s on May 12, 2012 16:41:31 GMT -5
Just admitting that not included the power cord is your fault and then not doing anything about it doesn't help your situation. I bought an AVR and the seller didn't include the power cord, they did the exact same thing your doing, NOTHING. I don't blame the buyer for trying to stick it to you, I'd do the same if that happened to me again. The seller should have been quicker to send the power cord once he knew that it had been left out but he is fixing that now. A buyer has a right to expect the seller to make good on a mistake like that but it doesn't give you the right to try and "stick it" to them. If you do that then you become the person in the wrong. |
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Post by macromicroman on May 12, 2012 17:15:11 GMT -5
I would just ask the buyer to return the amp to you for a full refund. When you get it back and then send a refund through Paypal then all parties should be satisfied.
Of course if the buyer is trying to swindle you he could scrap some paint off just to show he was right. You could still probably paint it for less than $500 and resell it.
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Post by kasuza on May 12, 2012 20:24:46 GMT -5
My friends will shipped power cord out to him in early morning via usps priorities mail and it will arrive within 2 business days. I admited that there is my fault on power cord and invoice. I contacted world wide stereo about invoice last week and I haven't heard anything back from them. However, I don't think it's right to refund $500 for two paint of f on the top cover. I said that he is overpaid - $1150 for my amp as listed on emotiva with no cosmetic condition. The retail price of amp is $1800 on world wide stereo and online include retail store. Integral is luxury model of Onkyo and have extra warranty. I paid ups shipping and paypal fee. Now I need to pay for $500 for two small paint off on amp. It's not really worth it to refunds money. If transaction and dispute are not working out for me and him, I think it's best to get my amp back and full refund money to him. I would rather to sell it to local to avoid any problems.
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Post by dcg44s on May 12, 2012 20:40:39 GMT -5
My friends will shipped power cord out to him in early morning via usps priorities mail and it will arrive within 2 business days. I admited that there is my fault on power cord and invoice. I contacted world wide stereo about invoice last week and I haven't heard anything back from them. However, I don't think it's right to refund $500 for two paint of f on the top cover. I said that he is overpaid - $1150 for my amp as listed on emotiva with no cosmetic condition. The retail price of amp is $1800 on world wide stereo and online include retail store. Integral is luxury model of Onkyo and have extra warranty. I paid ups shipping and paypal fee. Now I need to pay for $500 for two small paint off on amp. It's not really worth it to refunds money. If transaction and dispute are not working out for me and him, I think it's best to get my amp back and full refund money to him. I would rather to sell it to local to avoid any problems. I would not give him the partial refund.If it were me I would probably fight the claim and hope to win.If you win then it is over,you keep the money and he keeps the amp.If you fight the claim and lose then demand that he return the amp and give a full refund rather than a partial refund as you will come out ahead.And if he returns the amp make sure that he also returns the power cord. Paypal will not allow him to keep both the amp and the refund so he will be obligated to ship it back to you. |
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Post by kasuza on May 12, 2012 21:08:56 GMT -5
Now, he wants $300 refunds. He told me that it will cost $300 for integra repainting amp. I contacted integra and they do not provide any service like repainting. He also claimed that it will cost him $100 to ship. Moreover, he states that he move to new house so he did not notice anything or open package. Missig power cord in box but not inspecting amp and not open box. It's kinda weird to me.
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Post by wisconsinite on May 12, 2012 21:22:58 GMT -5
Now, he wants $300 refunds. He told me that it will cost $300 for integra repainting amp. I contacted integra and they do not provide any service like repainting. He also claimed that it will cost him $100 to ship. Moreover, he states that he move to new house so he did not notice anything or open package. Missig power cord in box but not inspecting amp and not open box. It's kinda weird to me. did you even get a picture of the damage from the buyer ? |
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Post by kasuza on May 12, 2012 21:38:15 GMT -5
No. After mentions about ups claimed, he is asking me to time claimed after many weeks.
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Post by dcg44s on May 12, 2012 22:20:08 GMT -5
I find this whole situation to be highly suspicious.This is your deal so only you can decide what to do about it.I recommend that you do what you think is right,what is best for you.
I can tell you this though,I would refuse to do any refunds at all.I would send copies of all correspondence with the buyer to Paypal.Particularly the ones where he claims that Integra will charge $300 to repaint the amp.In fact it might even be better to call them on the phone and talk to them about this.
Tell them about the buyers claim of a $300 charge for repair and the fact that Integra says that they do not offer that service.Ask how he can claim a $300 repair when it isn't even offered by the company and tell them that you think something is not right in this.
Point out the very unusual delay in reporting the damage and the fact that the delay has resulted in forfeiture of any chance of an insurance claim. Ask Paypal if any proof of damage has been submitted and ask them to share that proof of damage because you have seen none.
I would also tell the buyer that you do not feel that you have done anything wrong here other than the power cord which you are correcting.Tell them that if there was legitimate damage done during shipping that it would have been covered under the insurance that you purchased but that the buyers failure to make a claim in a timely manner has rendered that option void.Tell them that since that error was theirs rather than yours that you will not be taking a financial hit on this and that you will not agree to any refunds.
Tell the buyer that if he wishes to continue with the Paypal dispute that you will take your chances because you feel confident that they will rule in your favor in this case.
Then let it go and see what happens.You seem to be on pretty solid ground to fight the Paypal claim and even if you were to lose I think you would still be better off to refund and get the amp back to resell.
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Post by garbulky on May 12, 2012 22:34:04 GMT -5
Son, he is trying to hustle you. Get the amp back and give him a refund + pay for return shipping. I can almost guarantee that he is not going to send it back. $300 bucks for putting on a coat of paint. Ridiculous, I bet it doesn't even have the paint chips that he is claiming. And whether he was moving or not, the responsibility of reporting paint chips and what not is still upto him. Period.
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iceman66
Emo VIPs 
"You miss 100% of the shots you don't take" The Great One
Posts: 1,083
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Post by iceman66 on May 12, 2012 23:14:56 GMT -5
Just about any request for a partial refund is a scam, make sure you correspond through paypal, offer a full refund and to pay return shipping, do not negotiate! This may sound paranoid but if the buyers agrees to a refund and ships it back, have the carrier hold it and pick it up at the carrier office and open it there in front of witnesses, and get it on video if at all possible, just in case he sends back a box of rocks. Good luck!
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Deleted
Deleted Member
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Post by Deleted on May 12, 2012 23:54:15 GMT -5
It would literally cost $10 in supplies to paint the unit. I've actually had to paint some for a customer who was in the same situation at my dealership I work at. I charged the guy $20 and it took me about 10 minutes to sand and paint the amp (It was a anthem pva series)
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Post by kasuza on May 13, 2012 1:06:20 GMT -5
Thank you for advices! If the situation is out of hand, i will full refund the money back and get my amp. I have canon 5D Mark II which is used for photography. I will record everything at UPS location from top to bottom and left to right.
From now on, if i am selling anything, i will take a lot of pictures and post it online.
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