XSP-1 Problems

[spurious]

So it happens using balanced and unbalanced interconnects?

[spurious]

Have decided to send this back to Emotiva for a refund.

The cost to repair the board was going to be $95AU with no guarantees it would work or if it did how reliable the unit would then be.

Looking around the forum looks like Emotiva are suffering some QC issues which is not too bad if you're in the US but can be more than frustrating if overseas.

It's turned out to be an expensive excercise for me but not as bad as I quoted a couple of pages back, $500 in total and a nasty taste in my mouth.

[wizardofoz]

Ouch i guess he has killed his membership to the forum too.

On a sadder note again another xsp-1 seems to have suffered by letting the magic smoke out here in singapore. Will be taking a look at it tomorrow for the guy...see if i can determine if its the main power board or the standby one.

[Wojtek]

Hi,

I have XSP-1 from first shippment. From 3 weeks my XSP-1 doesnt work
Currently I am waiting for decision from technical departament about resolving my problem.
I live in Poland, where we use voltage on level 230V. The problem with my XSP-1 is that when pre turned on (blue light on front panel) then I dont hear any music (no audio) from output my speaker or headphone. Additionaly trigger doesnt work.

Regards
Wojtek

BTW Sorry for my grammaticaly mistakes

[koyiwa]

Link to my previous post.

emotivalounge.proboards.com/index.cgi?action=gotopost&board=newgear&thread=28956&post=501703

To update. Received the replacement board last week and collected the XSP-1 back home last weekend after wizardofoz fix it up for me.

Didnt have time to set it up during past 1 week and finally set it up today afternoon. Initially it is working fine for the first 2 hours and went for dinner after that. After back from dinner, I turned on the main switch , the back switch of XPS-1 in Sequence. Then i wait waited about 10 seconds and pressed the front button and suddenly the XPS-1 just tripped and auto shutdown.

I guess tomorrow morning i will just have to open up and check whether anything blown up or not. Hopefully it is just the fuse, else i have to wait till monday night again to call emotiva for help.

The is a nightmare to me as the item reached my shore since 27 Feb 2013 and in faulty state most of the time.

I will soon get phobia everytime turning on the XSP-1.

[koyiwa]

Open up the casing today but found no fuses are blown.

Capacitors, Resistors, Diode all checked and looks fine.

Will have to send email to Emotiva Tech Support and call them tomorrow night.

[koyiwa]

Update:

Will have to wait for another power supply replacement board.

[wizardofoz]

This is rather odd...i ran the repaired unit for a good half a day and no issues. The replacement was a v4 board, the one that i replaced was v2 board.

I have mine on standby all the time i have had it since early feb and it only gets used every now and then but never any issues. I wonder what board it has inside.

[koyiwa]

Apr 2, 2013 10:37:30 GMT -5 wizardofoz said:

This is rather odd...i ran the repaired unit for a good half a day and no issues. The replacement was a v4 board, the one that i replaced was v2 board.

I have mine on standby all the time i have had it since early feb and it only gets used every now and then but never any issues. I wonder what board it has inside.

I did ask on phone what is the revision of the board that is going to be send to me but was not replied.

since mine are having all these problem i wouldn't dare to leave it on standby all the time especially when no one is at home.

[odedia]

Mar 26, 2013 9:26:09 GMT -5 Wojtek said:

Hi,

I have XSP-1 from first shippment. From 3 weeks my XSP-1 doesnt work
Currently I am waiting for decision from technical departament about resolving my problem.
I live in Poland, where we use voltage on level 230V. The problem with my XSP-1 is that when pre turned on (blue light on front panel) then I dont hear any music (no audio) from output my speaker or headphone. Additionaly trigger doesnt work.

Regards
Wojtek

BTW Sorry for my grammaticaly mistakes

I have EXACTLY the same problem. Had a short power outage today in my house, when it was back, everything seems to work except for the XSP-1. I get the display, volume etc. but no trigger and no headphone output. Ofcourse also no output to amp.

I live in Israel, same 230v as in Poland. From reading this thread it seems that the issues are mostly cause in 230v countries.

I started a separate thread before starting this one, but maybe it's best to continue the discussion on this thread for traceability.

emotivalounge.proboards.com/index.cgi?board=preampdac&action=display&thread=30543

I'm actually in a bigger mess since I bought the XSP-1 second hand and Emotiva can't find the name of the person I bought it from, so the warranty is in question. It obviously hasn't been 5 years yet, so I hope maybe they'll come through with good service.

[rob80b]

I’m sure you’ll be covered but they’ll most likely ship a replacement part to be installed at your end.
Obviously not all XSP-1’s are affected but I’m guessing, and it’s just a guess, that the tech department is more closely looking at the issue as I was given this reply when trying to order one last week.
“At this time we are not shipping the XSP-1 outside of the United States. As soon as I receive information regarding the availability for international shipping I will contact you with a shipping quote.”

Internationally shipped units needing repair can be costly and an inconvenience for both parties so if the power supply is an issue I’m happy to wait, mind you it could also be something totally unrelated.

[yeeeha17]

"I'm actually in a bigger mess since I bought the XSP-1 second hand and Emotiva can't find the name of the person I bought it from, so the warranty is in question. It obviously hasn't been 5 years yet, so I hope maybe they'll come through with good service."

If your XSP-1 was shipped to you when bought, you can find the persons name on the FedEx or ups label on the box. Hope everything works out for you tho.

[odedia]

Thanks everyone for the comments. Hopefully this will be sorted out. If indeed rob's speculation is true, maybe Emotiva will offer us international customers a good solution. I really enjoyed this combo while it worked and I'd hate the idea of switching to another product.

I decided to open the case to check if something is "burned" or whatever... I didn't want to touch anything so just by looking at it everything seems pretty ordinary. On the other hand I am completely clueless when it comes to electronics so I shot a quick video of the internals. If anyone wants to have a look inside my dying XSP-1, here's the link :

youtu.be/fnafdTSlehY

[AudioHTIT]

To start with did you check the fuse you can see about 32 seconds in? You can visually inspect it for breaks, but the best way is to remove it and test it with an ohm / continuity tester (or course your unit should be unplugged from the wall).

[odedia]

Yes, I wondered if I should check it more closely. Does it make sense for this fuse to be dead while the display works fine? I guess it's a possibility. I'll wait for a response form Emotiva before touching anything. You can't really get a good look at the attached image, but it seems to me like it's in tact, no?

Thanks!

Attachments:

[AudioHTIT]

Yes, it does look good, and it's likely the display would also go out, but it's possible it's part of a subsystem. Fuses are designed to fail when needed so they're easy to test. You could remove it and see if the display stops as well (another way to test), but waiting for Emo suggestions isn't a bad idea if you don't want to tinker inside.

[Deleted]

The fuse resistors (PSU board) on my XSP-1 blew and i did not get output but the display still worked.

Check the PSU board and look for 2 big resistors. They might be fried.

Matt

[Deleted]

BTW the PSU has a cover bolted over it. You will not be able to see this board till you take it off.

Matt

[wizardofoz]

Taking off the cover involves removal of several connections that pass thru holes in the cover...there are also quite a number of screws securing the cover too.

I have seen a rather large bulge on the top of one of the caps too that worried me on the board I replaced. As the replacement board didnt last very long as per the post above i suspect there might be more than one issue with some of these boards. The board that was originally replaces indicated V02, it was blue, the replacement that also failed was V04 and was black in colour.



I'l likely to be hooking mine up again today as i havent been using it for a while and see how it compares to my other balanced pre - a Cambridge Audio Azur 840E to see which one i might sell.

[odedia]

Ahh... yes that black cover seemed like a pain to open so I didn't touch it. It's quite possible that the problem is there.