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Post by novisnick on Jul 21, 2014 14:32:52 GMT -5
Add me to the list of owners who have a "fried" XSP-1. Purchased in March 2013. Two weeks ago it just died. Has power, but is not putting out a signal. Headphone jack is also dead. Unfortunately, I just threw out my Emotiva shipping boxes that I had stored in the garage for the past year! Never ever, ever, ever, ever, ever throw out a shipping box that gear came in. That box has a lot of value. you could have at least sold it for $20.00!!! Wow, wish I had your kind of money!! No, really, I'm so sorry this has happened to anyone. I haven't heard of any problems with the XSP-1 at all. I think it's one of the best pieces of gear on the pre amp market. Good luck and I'm sure Emotiva will fix you up. Nick |
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Post by Leonard on Oct 7, 2016 5:12:24 GMT -5
Mains voltage in my region is 230 VAC. I was alarmed by this: Some of our early production XSP-1 units had some problems when running at 230 VAC. These problems were traced to a minor flaw in the power supply board, which we are in the process of correcting. We know what the problem is, and have a fix for units already in the field. YOU DON'T NEED THE FIX UNLESS YOUR XSP-1 FAILS AT 230 VAC. We have TEMPORARILY placed a hold on shipping new XSP-1 units to 230 VAC areas until we finish incorporating the fix into all new production units. We have NOT "stopped selling the XSP-1 to overseas customers"; this is only a temporary situation, and the XSP-1 will again be available for purchase in 230 VAC areas shortly. So I decided to check my XSP-1 Gen 2. This is the solder side of the power supply:  Here's the component side, with its model number and possible manufacturing date (35th week of 2013):  Here's a close-up of two resistors that show heat damage:  Am I looking at a potential problem in the future? What can I do in the meantime? KeithL lonnie could you please assist me? |
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KeithL
Administrator 
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Post by KeithL on Oct 7, 2016 14:15:55 GMT -5
Those little guys are power resistors; they're designed to get warm, and they don't mind it a bit, although the paint sometimes discolors a tiny bit. It's perfectly normal and in no way suggests a current or future problem.  Only certain units failed, and there is no reason to expect those that didn't fail relatively quickly to have problems in the long term. Mains voltage in my region is 230 VAC. I was alarmed by this: Some of our early production XSP-1 units had some problems when running at 230 VAC. These problems were traced to a minor flaw in the power supply board, which we are in the process of correcting. We know what the problem is, and have a fix for units already in the field. YOU DON'T NEED THE FIX UNLESS YOUR XSP-1 FAILS AT 230 VAC. We have TEMPORARILY placed a hold on shipping new XSP-1 units to 230 VAC areas until we finish incorporating the fix into all new production units. We have NOT "stopped selling the XSP-1 to overseas customers"; this is only a temporary situation, and the XSP-1 will again be available for purchase in 230 VAC areas shortly. So I decided to check my XSP-1 Gen 2. This is the solder side of the power supply: Here's the component side, with its model number and possible manufacturing date (35th week of 2013): Here's a close-up of two resistors that show heat damage: Am I looking at a potential problem in the future? What can I do in the meantime? KeithL lonnie could you please assist me? |
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Post by Leonard on Oct 7, 2016 22:10:05 GMT -5
Those little guys are power resistors; they're designed to get warm, and they don't mind it a bit, although the paint sometimes discolors a tiny bit. It's perfectly normal and in no way suggests a current or future problem. Only certain units failed, and there is no reason to expect those that didn't fail relatively quickly to have problems in the long term. Thanks, KeithL . That's comforting to hear.  Just curious, what are those resistors for? What purpose do they serve? |
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Post by Slymcfly001 on Mar 7, 2017 19:05:50 GMT -5
My XSP-1 has been running awesome for about a year or two max. Then the other night I went to turn it on from standby and it does this click like its clicking on the light come on for a split second then it clicks all the way off. I unplugged everything and change the power plug /wall outlet and it continued to do the same thing. I did notice the red blinking light in the back on next to the power plug adapter. I'm in California so it's 110v. I haven't popped the hood yet to take a look at fuses or anything but has anyone seen or heard of this issue before?
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Post by Casey Leedom on Mar 7, 2017 19:22:18 GMT -5
As always, the right answer for a technical unit failure problem is to contact Emotiva Customer Support. People here can help you with configuring things, offer gratuitous opinions on the color choice of your theater, recommend good BBQ joints 1,500 miles away from where you live, etc.
Casey
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jch
Seeker Of Truth
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Post by jch on Apr 28, 2017 4:01:58 GMT -5
My XSP-1 is out-of-order. There is no output signal. I can switch it on. The lights are on but there is no sound. There is no signal on phones socket too. It was a month ago. I contacted Emotiva Customer Support. They told me to check fuses ( T315uA ) and if needed to replace. I did it but after power on the fuses have blown. Next they told to replace the fuses once again but to use T500uA. The same situation after power on the fuses have blown  Now I have been waiting for a week for response of support. My warranty expires on 31 October 2017 and I hope they will fix my preamp before warranty will expire It lasts so long that in the meantime I had to buy substitute amplifier to listening to the music. Did your repairs last for so long? |
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Post by Gary Cook on Apr 28, 2017 5:52:10 GMT -5
My XSP-1 is out-of-order. There is no output signal. I can switch it on. The lights are on but there is no sound. There is no signal on phones socket too. It was a month ago. I contacted Emotiva Customer Support. They told me to check fuses ( T315uA ) and if needed to replace. I did it but after power on the fuses have blown. Next they told to replace the fuses once again but to use T500uA. The same situation after power on the fuses have blown Now I have been waiting for a week for response of support. My warranty expires on 31 October 2017 and I hope they will fix my preamp before warranty will expire It lasts so long that in the meantime I had to buy substitute amplifier to listening to the music. Did your repairs last for so long? Call them, they are very helpful, much better than relying on emails, they get hundreds, so takes longer than a simple phone call. Cheers Gary |
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jch
Seeker Of Truth
Posts: 4
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Post by jch on Apr 28, 2017 6:52:38 GMT -5
My XSP-1 is out-of-order. There is no output signal. I can switch it on. The lights are on but there is no sound. There is no signal on phones socket too. It was a month ago. I contacted Emotiva Customer Support. They told me to check fuses ( T315uA ) and if needed to replace. I did it but after power on the fuses have blown. Next they told to replace the fuses once again but to use T500uA. The same situation after power on the fuses have blown Now I have been waiting for a week for response of support. My warranty expires on 31 October 2017 and I hope they will fix my preamp before warranty will expire It lasts so long that in the meantime I had to buy substitute amplifier to listening to the music. Did your repairs last for so long? Call them, they are very helpful, much better than relying on emails, they get hundreds, so takes longer than a simple phone call. Cheers Gary I realize that phone call may speed up but my English is not very good. Otherwise I explained them everything in emails so I do not know why it's been so long. |
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cawgijoe
Emo VIPs 
"When you come to a fork in the road, take it." - Yogi Berra
Posts: 5,033
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Post by cawgijoe on Apr 28, 2017 7:57:10 GMT -5
Call them, they are very helpful, much better than relying on emails, they get hundreds, so takes longer than a simple phone call. Cheers Gary I realize that phone call may speed up but my English is not very good. Otherwise I explained them everything in emails so I do not know why it's been so long. Call them anyway and explain your English is not very good and you sent an email. |
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Post by saru on Apr 28, 2017 8:05:22 GMT -5
Definitely call them for technical issues. I had problems with my XSP-1 last month and called them up... had warranty service authorized 20 minutes later after talking with a CSR and a technician. The whole team is super friendly and will gladly help you even with limited English.
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jch
Seeker Of Truth
Posts: 4
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Post by jch on Apr 28, 2017 13:02:49 GMT -5
Today afternoon contacted me our local Emotva's distributor (at the request of Emotiva support) I hope that now the problem will be fixed a soon as possible.
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pcga
Minor Hero
Posts: 32
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Post by pcga on Jul 31, 2017 9:04:47 GMT -5
Hi
My Newly purchased XSP1 (December) is suddenly silent. It has been playing wonderfully since I bought it - together with the XPA Gen3, the ERC and my Bluesound Vault.
Yesterday it suddenly went silent. I have replaced the unit with an older pre-amp, and everything else works. Same cables etc. All lights are on the XSP and it has not been over heated nor had any other damage done to it.
Any ideas on what to look for? I am based in Denmark, so it is not easy to ship it to Emotiva!
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KeithL
Administrator
Posts: 10,261
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Post by KeithL on Jul 31, 2017 9:12:32 GMT -5
Sure. First check all fuses. Hi My Newly purchased XSP1 (December) is suddenly silent. It has been playing wonderfully since I bought it - together with the XPA Gen3, the ERC and my Bluesound Vault. Yesterday it suddenly went silent. I have replaced the unit with an older pre-amp, and everything else works. Same cables etc. All lights are on the XSP and it has not been over heated nor had any other damage done to it. Any ideas on what to look for? I am based in Denmark, so it is not easy to ship it to Emotiva! |
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Post by doc1963 on Jul 31, 2017 9:31:05 GMT -5
The only user related problems that I can think of for your XSP-1 to "suddenly" go silent (after working properly) would be accidentally engaging either the "Mute" or "Home Theater Bypass" mode. However, either of those possibilities would show in the display window if they were engaged. It certainly sounds to me as though you're encountering the same "230 volt" issue that other have described above. If Keith's suggestion (fuses) doesn't fix your problem, I'm sure Emotiva will get you partnered with someone who can get you up and running as soon as possible... |
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pcga
Minor Hero
Posts: 32
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Post by pcga on Jul 31, 2017 9:43:16 GMT -5
Are they inside the cabinet - sorry if that is a dumb question!
@keitlhl and Thanks
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Post by mshump on Jul 31, 2017 17:40:52 GMT -5
The fuses should be inside the cabinet. I don't know exactly where. You can call Emotiva support and they can most likely help you if you're not comfortable with that.
Mark
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Post by Gary Cook on Jul 31, 2017 18:10:23 GMT -5
The main fuse in the XSP-1 Gen 1 is located next to the red cable, top left of the picture;  Try the same general area in the XSP-1 Gen 2  Cheers Gary |
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Post by Leonard on Apr 10, 2018 11:19:22 GMT -5
I live in a country with 230V mains and the two 315mA fuses in my XSP-1 Gen 2 blew again. It's the third time in 2 years.
I like to play loud and my Emotiva amplifier has been plugged into the same outlet for the same amount of time. It never blew a fuse. Not once.
I have spare 315mA fuses and can easily replace them but since I can read schematics and am handy with a soldering iron, I'd rather fix what is causing it to eat up more than current than the fuse can pass. What I want is to never have to replace those fuses ever again.
Anyone here have an idea of what part needs to be replaced?
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Post by brutiarti on Apr 10, 2018 11:46:36 GMT -5
I live in a country with 230V mains and the two 315mA fuses in my XSP-1 Gen 2 blew again. It's the third time in 2 years. I like to play loud and my Emotiva amplifier has been plugged into the same outlet for the same amount of time. It never blew a fuse. Not once. I have spare 315mA fuses and can easily replace them but since I can read schematics and am handy with a soldering iron, I'd rather fix what is causing it to eat up more than current than the fuse can pass. What I want is to never have to replace those fuses ever again. Anyone here have an idea of what part needs to be replaced? Did you try using a step down transformer and putting the unit on 115v? |
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Now I have been waiting for a week for response of support. My warranty expires on 31 October 2017 and I hope they will fix my preamp before warranty will expire 
