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Post by highfihoney on Oct 23, 2015 23:25:04 GMT -5
Looking at the prices in Australia I have real doubts that I will be buying from the newly appointed Australian dealer. I will consider using an American forwarding company. It is disappointing that the statement from Lonne about customers not being disadvantaged when a local dealer is appointed has not been honoured What are the price differences , give some examples of the difference in US price vs your dealer price , if import duties are huge there is a work around ive used many times shipping Mcintosh gear to buyers in Japan ( enormous duty tax ) , shipping dont have to be massive costs either of you can wait long enough for the package to come via freighter vs air, pm me if ypu want to know how to beat import tax & save shipping . |
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Post by Metaldude on Oct 24, 2015 0:09:36 GMT -5
To say I'm disappointed is an understatement, the prices out here are a bit raw...
Big Ego $450 aud
Little Ego $350 aud
XMC 1 $4000 aud
XSP 1 $1999 aud
XDA 2 $699 aud, how can this be when it's only $199 US on sale = $280 aud
Even at today's conversion rates the sale price for the Big Ego is $179 US, which is $247 aud ,yet we are required to fork out $450 aud ....
We cannot take advantage of sales anymore , and we cannot buy direct from Emo anymore which is something that was promised we could still do..
No one out here is going to be bent over paying those prices in AUS...
So please Dan reconsider and allow us to buy direct again, I like your gear , would like to buy more over the years , but not at the costs out here now, I dare say the international trade will drop off...
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Post by wizardofoz on Oct 24, 2015 6:20:55 GMT -5
I knew this would happen...nip it in the bud and stop this insanity.
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Post by jutta on Oct 24, 2015 6:53:35 GMT -5
It's a pretty harsh jump in price
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Erwin.BE
Emo VIPs 
It's the room, stupid!
Posts: 2,269
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Post by Erwin.BE on Oct 24, 2015 16:51:35 GMT -5
Eh, an XMC-1 is only 14 kgs, we get 22 kgs per suitcase allowance. That leaves 8 kgs for clothes, plenty for me, not so much for my wife. She will leave Sydney with 10 kgs in one suitcase and come back with 22 kgs in that suitcase as well as buy a new suitcase and that will have 22 kgs in it as well. Plus the suitcases have wheels, so no big deal there. Cheers Gary Ha! We must be married to the same woman!  Is that legal? |
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Post by deltadube on Oct 24, 2015 16:59:01 GMT -5
To say I'm disappointed is an understatement, the prices out here are a bit raw... Big Ego $450 aud Little Ego $350 aud XMC 1 $4000 aud XSP 1 $1999 aud Even at today's conversion rates the sale price for the Big Ego is $179 US, which is $247 aud ,yet we are required to fork out $450 aud .... We cannot take advantage of sales anymore , and we cannot buy direct from Emo anymore which is something that was promised we could still do.. No one out here is going to be bent over paying those prices in AUS... So please Dan reconsider and allow us to buy direct again, I like your gear , would like to buy more over the years , but not at the costs out here now, I dare say the international trade will drop off... maybe you got lots of haggling room there Bro! some big mark up for sure... |
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Post by Gary Cook on Oct 24, 2015 20:03:04 GMT -5
Hi guys, Please relax. Change is unsettling and sometimes misunderstood. Please let me put your concerns to rest... We not raising our prices. We will accommodate our retail partners without raising our prices to our customers. We've spent quite a bit of time developing our blended market strategy and we will not do it on the backs of our customers by raising our prices. Look around the market and find any brand that is close to us from a competitive standpoint. We don't plan on giving this position up. Ever. We will NEVER stop selling direct to our customers. At the same time, we want more people of learn about the brand and have the chance to experience Emotiva in their homes. Not everyone is a hobbyist. Some people have no desire to set up and program their gear. They want to have someone else do it for them. For them a retail partner is needed to help them realize their goals. Some people need to touch, feel, and hear their gear before making a purchase decision. They need a retail environment. We want our brand to be accessible to anyone who is interested in becoming an owner and a part of our customer family. We're growing and this is a good thing for everyone involved! Please know that our customers needs and concerns are very important to us. We are making these changes to better serve everyone. We know where we've come from and we know where we are going; and we want all of you to come along with us. Cheers, Big Dan With the above in mind, I'm thinking through what I'm going to do; Plan A - demand that Emotiva honour Dan's statement that Emotive "will NEVER stop selling direct to our customers". Emotive have always done their best for me so I will do this quietly and politely. Plan B - demand of the retailers that they honour Dan's statement that Emotiva "will accommodate our retail partners without raising our prices to our customers", in other words the retailers have to price match (plus freight, duty and GST of course). Keeping in mind that duty isn't payable on US made products due to the Free Trade Agreement. Hifi retailers in Australia are, in my experience, scumbags, they have always charged over inflated prices, not supported their products, treated their customers like an inconvenience and avoided warranty issues like the plague. As a result I suspect that I won't be carrying out this plan quietly and politely for very long. Cheers Gary |
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Post by mick on Oct 25, 2015 7:41:42 GMT -5
I knew this would happen...nip it in the bud and stop this insanity. bloody ridiculous, guess I lose my 25% discount on my next processor as well. |
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Post by rocky500 on Oct 25, 2015 8:00:05 GMT -5
Got to agree with you guys as Emotiva is just becoming too expensive for me to consider anymore here in Australia. With the made in the USA, I can't see that getting any better either.  Maybe they planned this all along as sending parts out under warranty to Australia would be very costly for them. Concentrating on local sales in the future. I have had my share of warranty parts sent to me over the years and always wondered how they could afford to do this. Other brands seem to be picking up their quality in sound they offer in the more affordable range and we also have some very good local companies designing products. Now with the ever increasing prices from Emotiva, they do not seem so attractive anymore. eg. We might be able to buy the new Marantz AV7702 MKII cheaper in Australia than the XMC-1. Not sure of the pricing yet though. |
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Post by richardrc on Oct 26, 2015 17:39:26 GMT -5
Garry, you know what they say about bad customer service, nothing is more detrimental to your brand as you will tell everyone you know. Emotiva has built some loyal followers in OZ. It is no mean feat to get people to wire $1000's of dollars overseas to purchase equipment site unseen, not to mention the fact that you might not see your money again! To cast these followers aside is very bad move, you want ambassadors for your brand. How many sales have you made for them?
I have just received the same generic response as others have and am waiting for a further reply, I hate lip service to obviously unread correspondence.
Perhaps Emotiva should have made customers aware of the changes and put transitional arrangements in place, so people know where they stood with such things as discount and gift cards.
Perhaps new customers should be referred to the distributor and existing customers given a choice.
Very poorly managed.
Richard
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Post by Gary Cook on Oct 26, 2015 21:36:10 GMT -5
Don't for one second believe that Emotiva is alone in having this issue, there are plenty of much bigger guys giving us the same problem. We have a term for when we get ripped off just for being Aussies, it's called the "Australia Tax". An example perhaps, the new Apple TV4 (rounding to the nearest $);
Cost for the 32gb version is $US149 in the USA, with an exchange rate of 73 cents that's $A204. Add 5% for duty and 10% for GST, that's $A236. The price here is $A269, hence the "Australia Tax" is $A33 (ie; ~15%).
I don't believe that freight is any part of the difference since they are most likely shipped direct from China to both countries. But even if it was it sure as hell isn't anywhere near $A33 worth.
Cheers
Gary
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Post by wizardofoz on Oct 26, 2015 22:28:02 GMT -5
Atv is 248 sg$ here...with the exchange that's about 179 usd and 246 aud
We have a 7% gst (tax)
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Post by jutta on Oct 27, 2015 4:39:06 GMT -5
And in the latest development Emotiva is now 'for sale' with a second retailer in Australia.....WTF is going on
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Post by Metaldude on Oct 27, 2015 8:02:41 GMT -5
And in the latest development Emotiva is now 'for sale' with a second retailer in Australia.....WTF is going on This appears to be true, there are 2 other retailers other than "Final Link" displaying Emo products on their websites, no prices shown, have to contact for pricing... Man this sucks, no "sales" for us no more , no discounts, damn.... just over inflated prices |
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Post by autocrat on Oct 27, 2015 17:08:30 GMT -5
It's just a different model, which does have some advantages, like local repair and Australian consumer protection laws (which are awesome!). If there are multiple retailers there will be some competition so hopefully there will be discounts that go along with that. Well, there'd better be because Emo isn't very attractive gear at the current Australian prices, it just isn't that good. The prices achievable with an internet-direct model - even factoring in freight and import charges - made the gear attractive as a value proposition. Now they are trying to compete in a different price bracket, and if you think people were unforgiving about hardware and software issues at the budget price, just wait to see what happens with a less-than-perfect $4000 AV processor, or a monoblock that squeals. The local repair service had better be good, because if the past is any guide it's going to get a lot of use.
But that's all Dan's business, they're his toys and he can do what he wants with them. My issue is that we've been given no information and effectively just cut loose from the teat. Talk to the distributor, they say. Well, the distributor has uncompetitive prices, and they have no stock anyway. Apparently I have to pre-order something that just a month ago I could actually order. For less money. And faster delivery. Way to treat customers guys.
I'll wait and see what happens with local prices and availability, but I'm done with Emotiva for the now.
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Post by Topend on Oct 28, 2015 2:32:29 GMT -5
I didn't realise until I placed an order two days ago that we Australians can't buy direct from Emotiva. I'm disappointed but will move on. No more Emotiva products for me.
Dave.
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Post by aussie21 on Oct 29, 2015 18:06:19 GMT -5
I am looking forward to getting the new HDMI chips. Just a thought will we be able to get them from Emotiva ( AS PROMISED) or will we get the same reply, get the board from your local distrbutor
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Post by autocrat on Oct 30, 2015 16:44:32 GMT -5
It would be nice if they stopped spamming me about sales they won't allow me to participate in.
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Post by Metaldude on Oct 30, 2015 21:34:24 GMT -5
It would be nice if they stopped spamming me about sales they won't allow me to participate in. Ain't it nice to be sent an email telling me about a sale , that I cannot participate in, informing me about the great discounts I cannot have , yeah It's great alright , thanks for news.... I know I'm whinging here , but damn don't rub it in Metal bloody dude |
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Post by markc on Oct 31, 2015 2:09:23 GMT -5
Time for a bit of solidarity.
I'll add my voice to the disappointment that Emotiva has signed a distribution agreement which prevents them from selling and shipping items to Australian buyers direct.
I live in the UK and direct ordered my XPA-5's and XMC-1 from Emotiva and even did it via email rather than the website (avoiding the Bongo price mark-up).
The Emo fanbase is built on a perception of quality gear at sensible prices which avoid the need to try and haggle away Dealer profit margins. If their prices were comparable to other quality brands then they would not be so attractive.
It looks like a reshipper in the US is the solution rather than buying from the Australian dealer.
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