brabs
Minor Hero
Posts: 51
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Post by brabs on Oct 31, 2015 2:40:53 GMT -5
Has there been any clarification of how the 40% vouchers are handled now in Australia?
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Post by jutta on Oct 31, 2015 20:48:57 GMT -5
Has there been any clarification of how the 40% vouchers are handled now in Australia? If the questions been asked and I'm sure it has by the many who own processors in Oz no one is yet to post up a reply. |
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Post by dragonV on Nov 1, 2015 10:28:13 GMT -5
Very disappointing indeed. I was very happy when Dan took the time to reassure international buyers that things would be sweet. Sadly it seems that is no longer the case, with people already having orders knocked back. I love my Emotiva gear (fingers crossed it keeps going strong), doubtful I will be able to afford the price of admission next time round. Still I guess there is US reshippers...any warranty issues might make that a problem though. Also one of the proposed Aussie Emotiva distributors I hold in very high regard....Some slight hope perhaps?  .... but it is not looking good. |
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brabs
Minor Hero
Posts: 51
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Post by brabs on Nov 4, 2015 0:49:58 GMT -5
Ok, for those wondering about the 40% vouchers.
They must be used through Emotiva USA, they are the only exception to being able to buy direct.
After sales service will be through USA, Not local.
No other products can be bought with the processor, all other products to go through local distributed.
That should ease a few minds
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Post by autocrat on Nov 4, 2015 16:57:02 GMT -5
Ok, for those wondering about the 40% vouchers. They must be used through Emotiva USA, they are the only exception to being able to buy direct. After sales service will be through USA, Not local. No other products can be bought with the processor, all other products to go through local distributed. That should ease a few minds Thanks for that. Just for the hell of it I'm going to assume that "upgrade for life" 25% discount that many of us carry is also only going to be available through the US. |
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brabs
Minor Hero
Posts: 51
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Post by brabs on Nov 4, 2015 18:35:31 GMT -5
Ok, for those wondering about the 40% vouchers. They must be used through Emotiva USA, they are the only exception to being able to buy direct. After sales service will be through USA, Not local. No other products can be bought with the processor, all other products to go through local distributed. That should ease a few minds Thanks for that. Just for the hell of it I'm going to assume that "upgrade for life" 25% discount that many of us carry is also only going to be available through the US. You would be correct, I just confirmed it with Emo. |
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Post by wizardofoz on Nov 5, 2015 9:26:05 GMT -5
Thank heavens for small mercies
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Post by dragonV on Nov 18, 2015 18:29:52 GMT -5
It would be nice if they stopped spamming me about sales they won't allow me to participate in. Ain't it nice to be sent an email telling me about a sale , that I cannot participate in, informing me about the great discounts I cannot have , yeah It's great alright , thanks for news.... I know I'm whinging here , but damn don't rub it in Metal bloody dude So disappointing, I wonder if a podcast is coming soon....... recall somewhere that Dan said they would never stop anyone buying direct from emotiva ... Ah here it is Hi guys, Please relax. Change is unsettling and sometimes misunderstood. Please let me put your concerns to rest... We not raising our prices. We will accommodate our retail partners without raising our prices to our customers. We've spent quite a bit of time developing our blended market strategy and we will not do it on the backs of our customers by raising our prices. Look around the market and find any brand that is close to us from a competitive standpoint. We don't plan on giving this position up. Ever. We will NEVER stop selling direct to our customers. At the same time, we want more people of learn about the brand and have the chance to experience Emotiva in their homes. Not everyone is a hobbyist. Some people have no desire to set up and program their gear. They want to have someone else do it for them. For them a retail partner is needed to help them realize their goals. Some people need to touch, feel, and hear their gear before making a purchase decision. They need a retail environment. We want our brand to be accessible to anyone who is interested in becoming an owner and a part of our customer family. We're growing and this is a good thing for everyone involved! Please know that our customers needs and concerns are very important to us. We are making these changes to better serve everyone. We know where we've come from and we know where we are going; and we want all of you to come along with us. Cheers, Big Dan From emotivalounge.proboards.com/thread/42966/emotiva-branching-out-retail-stores |
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Post by brutiarti on Nov 18, 2015 18:42:36 GMT -5
Ain't it nice to be sent an email telling me about a sale , that I cannot participate in, informing me about the great discounts I cannot have , yeah It's great alright , thanks for news.... I know I'm whinging here , but damn don't rub it in Metal bloody dude So disappointing, I wonder if a podcast is coming soon....... recall somewhere that Dan said they would never stop anyone buying direct from emotiva ... Ah here it is Hi guys, Please relax. Change is unsettling and sometimes misunderstood. Please let me put your concerns to rest... We not raising our prices. We will accommodate our retail partners without raising our prices to our customers. We've spent quite a bit of time developing our blended market strategy and we will not do it on the backs of our customers by raising our prices. Look around the market and find any brand that is close to us from a competitive standpoint. We don't plan on giving this position up. Ever. We will NEVER stop selling direct to our customers. At the same time, we want more people of learn about the brand and have the chance to experience Emotiva in their homes. Not everyone is a hobbyist. Some people have no desire to set up and program their gear. They want to have someone else do it for them. For them a retail partner is needed to help them realize their goals. Some people need to touch, feel, and hear their gear before making a purchase decision. They need a retail environment. We want our brand to be accessible to anyone who is interested in becoming an owner and a part of our customer family. We're growing and this is a good thing for everyone involved! Please know that our customers needs and concerns are very important to us. We are making these changes to better serve everyone. We know where we've come from and we know where we are going; and we want all of you to come along with us. Cheers, Big Dan From emotivalounge.proboards.com/thread/42966/emotiva-branching-out-retail-storesIMO Dan is referring to US sales only, they way that he talks about retail and how some people like that the set up is made by the retailer, see best buy "geek squad". Probably he could be more specific regarding this issue with people outside US |
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Post by autocrat on Nov 23, 2015 18:59:30 GMT -5
Emotiva need to fix the "partners" page:
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Post by Metaldude on Nov 23, 2015 20:03:01 GMT -5
Emotiva need to fix the "partners" page: Some of that statement above is absolute BOLLOCKS, I cannot buy direct , nor do I get affordable prices through distributor.... |
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Post by autocrat on Jan 19, 2016 19:23:42 GMT -5
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pepelu
Seeker Of Truth
Posts: 1 
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Post by pepelu on Feb 29, 2016 14:18:21 GMT -5
Any news about international shops?
Now that Emotiva sells on Amazon.com, why do not also sell via Amazon.co.uk, Amazon.de, Amazon.es, Amazon.fr and Amazon.it for Europeans and Amazon.com.au for Australians? There seems to be quite potential buyers in Europe and Australia that would pull the trigger if that options were available.
Greetings
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hemster
Global Moderator 
Particle Manufacturer
...still listening... still watching
Posts: 51,951
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Post by hemster on Feb 29, 2016 16:00:59 GMT -5
Any news about international shops? Now that Emotiva sells on Amazon.com, why do not also sell via Amazon.co.uk, Amazon.de, Amazon.es, Amazon.fr and Amazon.it for Europeans and Amazon.com.au for Australians? There seems to be quite potential buyers in Europe and Australia that would pull the trigger if that options were available. Greetings I would think it's to do with logistics for fulfilling orders. Often amazon requires tying up inventory and when an item sells, the vendor gets paid. This could get overly costly for international amazon (physical) sites. |
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Post by thezone on Mar 2, 2016 16:26:24 GMT -5
Hi Everyone,
I live in Australia and I'm about to buy a second hand XCM-1 that was bought directly from the US last May. My understanding is that the warranty is transferable, does that mean if anything goes wrong with the unit I have to ship it back to the US at my expense? Or can it be diagnosed and fixed through a local place in Australia?
Thanks
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Post by Gary Cook on Mar 2, 2016 16:34:33 GMT -5
Hi Everyone, I live in Australia and I'm about to buy a second hand XCM-1 that was bought directly from the US last May. My understanding is that the warranty is transferable, does that mean if anything goes wrong with the unit I have to ship it back to the US at my expense? Or can it be diagnosed and fixed through a local place in Australia? Thanks For a definitive 100% guaranteed answer I'd suggest asking Final Liink www.finallink.com.auCheers Gary |
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lurd
Seeker Of Truth
Emotiva:XMC-1, XPA1-L x3, DC-1, ERT 8.3s, ERM 6.3, ERD1s, XRef-12 x2, XDA-2, Little eGo, Airmotiv 6
Posts: 9
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Post by lurd on Nov 15, 2016 12:25:02 GMT -5
It wasn't easy dealing with the courier service when i got my gen 2 was skeptical because the mail came from tntitagency@gmail.com. i gave them a trial and it was super fast and smooth, very happy when Dan took the time to reassure international buyers that things would be sweet indeed they are. You would be correct, I just confirmed it with Emo. |
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mrmrh
Seeker Of Truth
Posts: 2
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Post by mrmrh on Jan 18, 2017 5:04:35 GMT -5
Is there any chance of you setting up or approving a repair facility someone in Europe?
I live in Ireland and really want some Emotiva gear but the thoughts of sending it back across the Atlantic for repairs and upgrades is a complete show-stopper for me.
I'd happy buy some of your awesome gear if I knew that a fault could be dealt with somewhere relatively local to me.
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Post by ludi on Jan 18, 2017 14:56:34 GMT -5
Is there any chance of you setting up or approving a repair facility someone in Europe? I live in Ireland and really want some Emotiva gear but the thoughts of sending it back across the Atlantic for repairs and upgrades is a complete show-stopper for me. I'd happy buy some of your awesome gear if I knew that a fault could be dealt with somewhere relatively local to me. In the Netherlands the company Audio Service can repair Emotiva gear. |
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Post by qdtjni on Jan 18, 2017 19:15:55 GMT -5
Is there any chance of you setting up or approving a repair facility someone in Europe? I live in Ireland and really want some Emotiva gear but the thoughts of sending it back across the Atlantic for repairs and upgrades is a complete show-stopper for me. I'd happy buy some of your awesome gear if I knew that a fault could be dealt with somewhere relatively local to me. In the Netherlands the company Audio Service can repair Emotiva gear. As an Emotiva approved point of service for warranty repairs? |
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.... but it is not looking good.
