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Post by mick on Dec 27, 2015 0:11:18 GMT -5
Wait hold up. I think "available to existing XMC-1 customers at our cost" is an interesting choice of words. For instance lots of people might assume at our cost avaialbe to us means they're going to get it free. That's what it sounds like to me. The other one is that the upgrade will be provided at the cost it was to provide it no profit. Now if anybody thinks it costs $300 to buy an HDMI 2 board and install it and ship it, I have a bridge to sell you.  It's an input board. I doubt it costs $30 if that (in parts not R&D etc). Now the third way to intepret it is I think what is the reality. The XMC-1 is designed to be upgraded. Providing the OPTION of an HDMI 2 board to existing users is where Emotiva does it at their cost (likely at a profit). Instead of you know...not doing so and making evreybod buy the NEW XMC-1 with HDMI 2 board. So here there is some real cost. The assembly people have to be trained and be made available to install HDMI boards. The HDMI boards have to be designed to be user replaceable. Man power is taken to pack and ship these boards. Answering customer service inquiries also costs money. Now having said all that. This literally was one of the big advertised selling points of the XMC-1. So this not a bonus but fulfilling a product promise (to keep it current). |
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Post by mick on Dec 27, 2015 0:13:23 GMT -5
Wait hold up. I think "available to existing XMC-1 customers at our cost" is an interesting choice of words. For instance lots of people might assume at our cost avaialbe to us means they're going to get it free. That's what it sounds like to me. The other one is that the upgrade will be provided at the cost it was to provide it no profit. Now if anybody thinks it costs $300 to buy an HDMI 2 board and install it and ship it, I have a bridge to sell you. It's an input board. I doubt it costs $30 if that (in parts not R&D etc). Now the third way to intepret it is I think what is the reality. The XMC-1 is designed to be upgraded. Providing the OPTION of an HDMI 2 board to existing users is where Emotiva does it at their cost (likely at a profit). Instead of you know...not doing so and making evreybod buy the NEW XMC-1 with HDMI 2 board. So here there is some real cost. The assembly people have to be trained and be made available to install HDMI boards. The HDMI boards have to be designed to be user replaceable. Man power is taken to pack and ship these boards. Answering customer service inquiries also costs money. Now having said all that. This literally was one of the big advertised selling points of the XMC-1. So this not a bonus but fulfilling a product promise (to keep it current). I have a few question regarding the new upgrade board. Oh and I live in Western Australia I’m guessing it will have to be installed by an authorised dealer, for me that’s 2000k’s away, (other side of Australia) shipping cost would be approx. $200.00 Will they ship it back for free? Will emo ship it for free? For the board $299.00usd plus exchange rate = $404.52 Will I void warranty if I try to install it myself? For what it’s worth I took it as a free upgrade also for the existing purchasers of the XMC-1 Cheers |
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Post by socketman on Dec 27, 2015 0:21:40 GMT -5
Here is another thought. If Emo installs the new board in the XMC-1 without any change in its retail price they will effectively devalue my XMC-1 if I don't buy the new board and upgrade my unit. If I buy the upgrade it will in no way enhance its net value.
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cawgijoe
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Post by cawgijoe on Dec 27, 2015 0:32:51 GMT -5
We need clarification.
Is there a different price for DIY versus sending it in?
My understanding initially was that the board would be an easy install and that you could send your unit in if you were uncomfortable doing it yourself.
It seems to be the opposite now.
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Post by novisnick on Dec 27, 2015 0:34:55 GMT -5
OK, ill pile on a little more,,,,,,,,,, So a new XMC-1 offered after the new boards are installed and sold by Emotiva will cost a minimum of $300.00 more then the retail price of the unit today? Thats my question!  |
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Post by socketman on Dec 27, 2015 0:47:02 GMT -5
OK, ill pile on a little more,,,,,,,,,, So a new XMC-1 offered after the new boards are installed and sold by Emotiva will cost a minimum of $300.00 more then the retail price of the unit today? Thats my question! View AttachmentThis is my concern, if they don't raise the price then that devalues our units that aren't upgraded. Now if they off two levels of XMC-1, one with the new board and one with the old both at different price points ,I can live with that. |
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Lsc
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Post by Lsc on Dec 27, 2015 0:58:37 GMT -5
Here is another thought. If Emo installs the new board in the XMC-1 without any change in its retail price they will effectively devalue my XMC-1 if I don't buy the new board and upgrade my unit. If I buy the upgrade it will in no way enhance its net value. They already indicated that they won't be changing their price as the cost difference between the 1.4 and 2.0 HDMI board is minimal at best. And I'm sure the new lower line pre/pro for $899 will have HDMI 2.0 which adds insult to injury. And yes when a businessman says we will do it at our cost, it means his cost to purchase the board from Analog Devices, the labor to install it and any overhead (i.e. cost for testing the new board). So if it costs $5 to ship this part to us, this means the cost of the part plus overhead is $294 as the labor is free - since I can install the part myself. If this is the case, then it is what it is and it's the price we pay for being an early adopter. |
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Post by novisnick on Dec 27, 2015 1:04:58 GMT -5
And the Firestorm Rages On!!!
  
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Post by geebo on Dec 27, 2015 1:19:14 GMT -5
OK, ill pile on a little more,,,,,,,,,, So a new XMC-1 offered after the new boards are installed and sold by Emotiva will cost a minimum of $300.00 more then the retail price of the unit today? Thats my question! This is my concern, if they don't raise the price then that devalues our units that aren't upgraded. Now if they off two levels of XMC-1, one with the new board and one with the old both at different price points ,I can live with that. Much better than making changes or improvements and not offering an upgrade path. |
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Post by novisnick on Dec 27, 2015 1:24:34 GMT -5
This is my concern, if they don't raise the price then that devalues our units that aren't upgraded. Now if they off two levels of XMC-1, one with the new board and one with the old both at different price points ,I can live with that. Much better than making changes or improvements and not offering an upgrade path. True! & if you've been reading my posts you can see how torn I am. Im not ungrateful mind you and I don't expect a free lunch.  Yall know im an Emo fan,,,,,,so if im full of mixed emotions???,,,,,,,well, I'll leave it at that. Ya know what I mean??  Im not sure I do,,,,,,,,,, ps: the upgrade path was in fact a promise, no mistaking that fact. |
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Post by cwt on Dec 27, 2015 4:23:27 GMT -5
Here is another thought. If Emo installs the new board in the XMC-1 without any change in its retail price they will effectively devalue my XMC-1 if I don't buy the new board and upgrade my unit. If I buy the upgrade it will in no way enhance its net value. Exactly ; the logical conclusion will be a price rise for new units with the hdmi upgrade . If not imagine those who have upgraded not being ticked of if the price stays at the current level ; same model as krell used for new upgraded units  it keeps the status quo .. It will be better if a bit more info is available on the upgrade ; I think more will come to light at CES [as will all the new lines occur] ; fingers x'ed for owners its full 18gbps hdmi2.0a passthrough Mick I suggest if you dont have a discount card or ufl and will be buying from an aus reseller you give TCC or final audio a ring ; they may send you the board to save the crippling shipping costs. |
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Post by mick on Dec 27, 2015 4:41:10 GMT -5
cwt, Are you saying if I have a UFL which I do, I will get my board for free?  |
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Post by rogersch on Dec 27, 2015 6:08:03 GMT -5
Yep. Again an "old fashioned" topic about the XMC-1 where emotions get high.... I've missed it for a while.  |
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Post by junchoon on Dec 27, 2015 7:00:17 GMT -5
So if I buy a brand new XMC-1 now will it comes with the new board?
Thanks.
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Erwin.BE
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Post by Erwin.BE on Dec 27, 2015 7:24:37 GMT -5
Not. But right now, there's a sale. Price is $500 off list price.
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Erwin.BE
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Post by Erwin.BE on Dec 27, 2015 7:28:05 GMT -5
Note to all: please stop btching. Ofcourse $299 is more than the actual purchase price of the new board bought in bulk. But I would reckon the total cost of the entire process for Emotiva would amount to somewhere around $299...
Next.
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klinemj
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Post by klinemj on Dec 27, 2015 7:47:17 GMT -5
I see the difference you are trying to shoe horn in to "at my cost." Gar...there is no shoehorning on my part. One aspect of the English language is that it is complex, and we have phrases that must be taken in context to understand. What Dan said could be considered one,but in context of someone making something available for their cost, it means what I and others have been saying. We all know Dan is a marketer, and if it were going to be free, he would have been standing on a mountain yelling "and it's freeeeeeee!!!!!!" I don't recall him doing that. To your other point about the mixup in technical specifications long long ago, yes, that happened, and they apologized for their mistake. And to your other points about whether the $299 is really their cost or includes a profit, as I noted...I am not going to quibble because I don't have access to their books. But I do note that video cards for PC's range from $20 to over $700. Now, those are 1 video out (some not HDMI, some HDMI but not the spec we are talking, and most are one HDMI out). And, all include processing of video. What does a multi-hdmi input and switch of the latest spec cost? I don't know. Some were speculating long ago that Emotiva would charge $500 or more for the card once it were available. I was thinking $300 or less would be about right. So, I am happy I guessed right. And by the way, I just realized...you don't even have an XMC, do you? If not, why be in such a fuss over something that does not affect you? Mark |
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klinemj
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Post by klinemj on Dec 27, 2015 7:58:49 GMT -5
OK, ill pile on a little more,,,,,,,,,, So a new XMC-1 offered after the new boards are installed and sold by Emotiva will cost a minimum of $300.00 more then the retail price of the unit today? Thats my question! View AttachmentI think you have a flaw in your math. They are replacing one expensive part with another expensive part. So IF there is a cost difference, I doubt it now anywhere close to $300. Mark |
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klinemj
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Post by klinemj on Dec 27, 2015 8:27:40 GMT -5
If I tell you to reimburse me for my cost then you would reimburse me for how much I paid for it. By George, you just restated what Dan said! He didn't say free, his words meant their costs would be reimbursed! For instance they did so with the XDA_1 volume control issue. They did so with the XPA-1 Ls. It was on Emotiva's dime. They stepped up. So I was happy when I saw that post as I understood were others. Well it's obvious that that's not the case as I see it. As you note earlier in the above post, you are comparing apples and oranges. For both the xda-1 and xpa-1L (and the umc-1 you didn't mention), issues were found once in production and of course they did their best to fix them for free (did they for nthe xda-1,or did they just release the -2?). In the case of the HDMI board, the spec discrepancy was found a full 5 months before anyone bought one...they were not in production February 2014 when the issue was revealed. So...if anyone bought one starting in July 2014or later once they were in production, they knew that an upgrade was promised but nobody was out anything as they knew what they bought had 1.4b. Of course if Emotiva gos into production with something faulty, we expect them to and they have a history of fixing it for free. But, fixing pre-production spec changes for free down the road? Totally different. Mark |
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cawgijoe
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Post by cawgijoe on Dec 27, 2015 9:24:24 GMT -5
I think this whole thing boils down to one thing, most of us did not expect the price would be $300. Except for Mark! I personally thought it would run about half that.
Most of us want it. Most of us will buy it, either when available, or when our wallets will let us.
Hopefully someone from Emotiva will chime in with more details including the DIY option.
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It's an input board. I doubt it costs $30 if that (in parts not R&D etc). 
it keeps the status quo ..
