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Post by hilodb1 on Mar 22, 2017 13:00:48 GMT -5
Dan I would like to get a stick on heat sink for my unit. I have not had my unit drop audio while watching a movie normally but I did experience my unit locking up while changing between surround modes.
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Post by bryston on Mar 22, 2017 15:04:31 GMT -5
As I mentioned on another thread, i picked up a heat sink from my corporate lab at lunch, installed it and the unit has been playing continuously for several hours without hiccup according to my wife. Prior to that it would not play for more than 15 minutes. Would also like to note the ambient temperature in our family room is higher than normal as we have a wood stove operating in the same room.....it's a chilly -15C outside today.
Cheers,
Scott
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Post by sydhaynes on Mar 22, 2017 16:06:41 GMT -5
Dan I would like to get a stick on heat sink for my unit. I have not had my unit drop audio while watching a movie normally but I did experience my unit locking up while changing between surround modes. Emailing customer support ( customerservice@emotiva.com ) would probably be more efficient. I requested a heat sink and they quickly replied stating they would be receiving them by the end of the week and mailing them out. |
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cawgijoe
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Post by cawgijoe on Mar 22, 2017 16:06:56 GMT -5
Dan I would like to get a stick on heat sink for my unit. I have not had my unit drop audio while watching a movie normally but I did experience my unit locking up while changing between surround modes. Call Emotiva. Don't wait for a response here. Or email. |
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Post by rbk123 on Mar 22, 2017 16:29:35 GMT -5
I wonder if the Blue Tooth module issue is related to/because of this as well?
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klinemj
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Post by klinemj on Mar 22, 2017 16:48:01 GMT -5
it's a chilly -15C outside today. Wow...you need to move! Seriously though...good digging by the Emotiva crew. I know there will be some (cough, HARLAN, cough...) who say there's a group here who sticks by and defends Emotiva and says that with a negative slant. Let me be the first to say that: a) there's already been a FW update since the launch that hopefully fixes some things, and b) that Emotiva dug into a problem which didn't affect everyone but truly affected some...and found what appears to be the issue...and are handling it. Why do some of us stick by and defend Emotiva and suggest folks just work with them on solutions when issues arise? Because they handle everything they can as fast as they can. And, as someone said here a long time ago...it's not now one responds in normal situations that defines a company...it's how they handle problems that arise. Emotiva has a good track record of handling problems well. Not perfect, but...far better than average in my findings. Mark |
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Post by harlan on Mar 22, 2017 20:05:16 GMT -5
it's a chilly -15C outside today. Wow...you need to move! Seriously though...good digging by the Emotiva crew. I know there will be some (cough, HARLAN, cough...) who say there's a group here who sticks by and defends Emotiva and says that with a negative slant. Let me be the first to say that: a) there's already been a FW update since the launch that hopefully fixes some things, and b) that Emotiva dug into a problem which didn't affect everyone but truly affected some...and found what appears to be the issue...and are handling it. Why do some of us stick by and defend Emotiva and suggest folks just work with them on solutions when issues arise? Because they handle everything they can as fast as they can. And, as someone said here a long time ago...it's not now one responds in normal situations that defines a company...it's how they handle problems that arise. Emotiva has a good track record of handling problems well. Not perfect, but...far better than average in my findings. Mark Lol....really. This fix does nothing for the problems I and many others here have described. This fix does not get me a return call from their customer service but go ahead belittle me. Has there been a FW fix officially released to the masses? If yes how were we notified? There has been almost no information on the majority of the identified problems. So yes there is a potential solution to an audio drop out problem. Potential but that is hope......when I can use ARC, or my BTM or rename inputs, I will be happy. Until then, it's kinda bogus for you to belittle my issues with Emotiva. |
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Post by klinemj on Mar 22, 2017 20:07:11 GMT -5
Then...just return it. You have done nothing but dig at them since you got it.
Mark
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Post by sydhaynes on Mar 22, 2017 20:38:58 GMT -5
Then...just return it. You have done nothing but dig at them since you got it. Mark Mark some of us first shipment owners are less vocal than Harlan, but it doesn't mean we are happy with the remaining issues we are experiencing. Harlan speaks for more than himself when he vents his frustration. To see a new firmware version included with the last shipment, but not even offered to us that have been waiting since the first shipment was delivered makes some of us feel like we were forgotten. I understand it apparently was not an "official" update, but it was official enough for the owners that just received their MC-700 to have. Just not us. I agree it was great they found the heat related issue causing audio dropouts rather quickly. This issue was one that seemed to affect the second shipment more than the first. So once again it was great, just not for us. I'm being patient and trying to be supportive. Heck I've even praised the MC-700 in the first impressions thread. However I draw the line when people want to belittling those of us like Harlan who are frustrated and have not been offered anything related to a fix for the initial issues yet. Your answer is simple... just return it. I think you really mean return it and leave the forum so you won't have to read his post anymore. |
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Post by harlan on Mar 22, 2017 21:08:41 GMT -5
Then...just return it. You have done nothing but dig at them since you got it. Mark So I guess you have no answers to my questions. I'm not digging at them just expecting them to live up to their promise. |
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Post by harlan on Mar 22, 2017 21:15:28 GMT -5
Then...just return it. You have done nothing but dig at them since you got it. Mark Mark some of us first shipment owners are less vocal than Harlan, but it doesn't mean we are happy with the remaining issues we are experiencing. Harlan speaks for more than himself when he vents his frustration. To see a new firmware version included with the last shipment, but not even offered to us that have been waiting since the first shipment was delivered makes some of us feel like we were forgotten. I understand it apparently was not an "official" update, but it was official enough for the owners that just received their MC-700 to have. Just not us. I agree it was great they found the heat related issue causing audio dropouts rather quickly. This issue was one that seemed to affect the second shipment more than the first. So once again it was great, just not for us. I'm being patient and trying to be supportive. Heck I've even praised the MC-700 in the first impressions thread. However I draw the line when people want to belittling those of us like Harlan who are frustrated and have not been offered anything related to a fix for the initial issues yet. Your answer is simple... just return it. I think you really mean return it and leave the forum so you won't have to read his post anymore. Thank you |
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Post by Dan Laufman on Mar 22, 2017 21:19:44 GMT -5
Hi guys,
Please don't fight among yourselves over these issues. We are diligently working on all known and verified issues and have resolved most of them.
We have another firmware update coming out shortly, and we believe this will take care of the remaining open issues. Remember, some of you want features or capabilities that the platform is not capable of performing, but as far as standard operational issues are concerned, we're right there.
The reason we didn't release the interim firmware is that we wanted to resolve a few other issue before we dropped an official update.
Now, as to service requests, please go through the company directly. We'll do our best to take care of you quickly and professionally. We can't responsibly monitor the Lounge and take care of service issues here.
The MC-700 is a sweet little processor. I hope you can forgive us for these teething issues.
Cheers,
Big Dan
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Post by harlan on Mar 22, 2017 21:55:12 GMT -5
Dan,
Thanks for responding but its time to respond to specific issues with specific information. I'm sorry that my direct questions offend some but honestly, I paid for a product to work as you advertised it would.
I was told by Cathy that I need to pay up early to take advantage of availibility. I did and now nearly 4 months later I cannot use your product as it was advertised it would. I even purchased ancillary items (BJ cables, BTM1, another vendors BT module since the BTM doesnt work) in support of my committment to the MC700. I have reconfigured my system to work around MC700 shortcomings and have heard nearly nightly complaining from my significant other because my old system was easier to use.
As some as suggested its now not as simple as just giving up now as I have lost all of this time as well as face giving you my committment on the home front. I face a life of "I told you so".
Saying "coming out shortly" tells us exactly nothing. Its like saying you will have your manuals in a couple of weeks and 6 weeks later nothing....no update...nothing. Its time to draw a line in the sand and to deliver.
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Post by Dan Laufman on Mar 22, 2017 22:30:53 GMT -5
harlan,
I'm sorry you feel like we have let you down, but no one pressured you to purchase the MC-700. Cathy just told you that if you wanted to save $100.00 on the price, you needed to purchase it while the introductory pricing was in effect. You could have waited, but it would have been more expensive. Nothing more, nothing less. As far as losing face I don't know what to say... This is a piece of electronic equipment and it is very complicated. I apologize for wasting your time and causing you stress. But you, me, and your wife know that you can end it at any time by requesting a refund.
Now on to the other issues...
The BTM does work and now that we understand the audio dropout issue, it will be resolved. I didn't force you to purchase another BT solution, you chose to.
Cables are EXTREMELY important and many 4k stability issue are directly related to cable quality. We see this all of the time, so please don't make this our responsibilty. You need good cable no matter what solution you choose.
If you feel that "shaming" us is going to get the needle moved in your favor, so be it. But really, everyone knows we are working very hard to resolve these issues. We've been quite open about this, and have been steadily addressing known issues.
The manuals have not had a final printing done because we are making many detail changes in response to feedback and improvement. The final manuals need to reflect this revised feature set. There is no dereliction of duty here.
If I give an exact release date without knowing that the work is done, tested, and completed, and then miss it, you'll say I let you down again.
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Post by mick on Mar 22, 2017 23:55:38 GMT -5
harlan, I'm sorry you feel like we have let you down, but no one pressured you to purchase the MC-700. Cathy just told you that if you wanted to save $100.00 on the price, you needed to purchase it while the introductory pricing was in effect. You could have waited, but it would have been more expensive. Nothing more, nothing less. As far as losing face I don't know what to say... This is a piece of electronic equipment and it is very complicated. I apologize for wasting your time and causing you stress. But you, me, and your wife know that you can end it at any time by requesting a refund. Now on to the other issues... The BTM does work and now that we understand the audio dropout issue, it will be resolved. I didn't force you to purchase another BT solution, you chose to. Cables are EXTREMELY important and many 4k stability issue are directly related to cable quality. We see this all of the time, so please don't make this our responsibilty. You need good cable no matter what solution you choose. If you feel that "shaming" us is going to get the needle moved in your favor, so be it. But really, everyone knows we are working very hard to resolve these issues. We've been quite open about this, and have been steadily addressing known issues. The manuals have not had a final printing done because we are making many detail changes in response to feedback and improvement. The final manuals need to reflect this revised feature set. There is no dereliction of duty here. If I give an exact release date without knowing that the work is done, tested, and completed, and then miss it, you'll say I let you down again. |
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Post by mick on Mar 22, 2017 23:58:24 GMT -5
"but no one pressured you to purchase the MC-700."
Dan I cant believe you said the above, that would have to be the worst response from a CEO I have ever read.
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Post by klinemj on Mar 23, 2017 5:27:11 GMT -5
Then...just return it. You have done nothing but dig at them since you got it. Mark So I guess you have no answers to my questions. I'm not digging at them just expecting them to live up to their promise. My point is that if you look at your last 30+ posts, almost all have been repeats of the same basic negative comment about Emotiva (or those like me who have encouraged you to be patient and expect them to solve it). "OK, we get it...enough". I certainly understand you are not happy, but either return it or stop making the same old comments. At this point, it is clear to me Dan and team are working to address everything you want fixed. He comes on his forum and tells you that and you immediately come back saying that what he told you is not good enough. This tells me you have made up your mind to not be happy and just gripe. Your response to him was very predictable to me and is a reason I first directed a comment at you. sydhaynes I do certainly understand there are many like you with real issues awaiting them being solved. Don't take my comments to harlan as any slight on how important it is to solve the issues. And, I don't see any issue, in fact I see great value, with people coming here and sharing issues they are having...it helps Emotiva troubleshoot. But when someone comes on, reports their issue, then at evey chance takes a dig at Emotiva while adding nothing new...that is beyond my limit. I do hope all of the issues are resolved soon, and I have faith Emotiva is doing all it can. Mark |
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Post by vneal on Mar 23, 2017 5:51:55 GMT -5
I know of no other audio company in the world where the CEO has a open forum where people can discuss positive and negatives about their products. I commend Dan. I know of no CEO that would put up with the constant bitching, moaning, and constant nitpicking. Or people who modify his products and then complain that it does not work. Wrap this up with they have a Money Back Guarantee, and their products offer more bang for the buck than any of their competitors.
I plan on a second dedicated SOTA 2 channel Emotiva only system because they put up with this crap. I know I wouldn't
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Post by harlan on Mar 23, 2017 6:32:30 GMT -5
harlan, I'm sorry you feel like we have let you down, but no one pressured you to purchase the MC-700. Cathy just told you that if you wanted to save $100.00 on the price, you needed to purchase it while the introductory pricing was in effect. You could have waited, but it would have been more expensive. Nothing more, nothing less. As far as losing face I don't know what to say... This is a piece of electronic equipment and it is very complicated. I apologize for wasting your time and causing you stress. But you, me, and your wife know that you can end it at any time by requesting a refund. Now on to the other issues... The BTM does work and now that we understand the audio dropout issue, it will be resolved. I didn't force you to purchase another BT solution, you chose to. Cables are EXTREMELY important and many 4k stability issue are directly related to cable quality. We see this all of the time, so please don't make this our responsibilty. You need good cable no matter what solution you choose. If you feel that "shaming" us is going to get the needle moved in your favor, so be it. But really, everyone knows we are working very hard to resolve these issues. We've been quite open about this, and have been steadily addressing known issues. The manuals have not had a final printing done because we are making many detail changes in response to feedback and improvement. The final manuals need to reflect this revised feature set. There is no dereliction of duty here. If I give an exact release date without knowing that the work is done, tested, and completed, and then miss it, you'll say I let you down again. Dan, I accept everything you said as true. No one forced me to buy cables. I bought them in hopes of improving performance of the MC700 and it turns out they didnt as the cables I had are evidently fine. My decision but had the unit been working properly I would not have felt the need to make the purchase. But you are right I made the decision to purchase them. I made the decision to purchase the Audioengine. But since the BTM1 does not work, my choice was to not listen to streaming music or buy a product that works with the MC700. My decision since your product didnt work. So yes, I have been critical, but I have also been complimentary if you read through my posts. I have also followed your system and called into customer service and was told I would receive a call back. That didnt happen. Thats a missed customer touch point. Thank you for the update you just provided. That increases my knowledge of what is happening 100%. Was it that hard to just let us know whats going on. You mentioning the BTM fix was the first official word that ot was solved. A concrete data point. Thank you for the update. BTW my LPA has been giving me great service for nearly 10 years and my XPS was a great addition to my turntable. |
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Post by sydhaynes on Mar 23, 2017 6:49:13 GMT -5
So I guess you have no answers to my questions. I'm not digging at them just expecting them to live up to their promise. I do certainly understand there are many like you with real issues awaiting them being solved. Don't take my comments to harlan as any slight on how important it is to solve the issues. And, I don't see any issue, in fact I see great value, with people coming here and sharing issues they are having...it helps Emotiva troubleshoot. But when someone comes on, reports their issue, then at evey chance takes a dig at Emotiva while adding nothing new...that is beyond my limit. I do hope all of the issues are resolved soon, and I have faith Emotiva is doing all it can. Mark Mark this is my first experience with Emotiva products. I must say it's been it's been a little different than any other electronics purchase in the past.
I keep seeing references that "we agreed to be beta testers" and "we saved $100.00 by ordering early, so expect to see these teething issues". When I placed my order the only statement I remember out of the ordinary on the order page was "ships 12/30". I had no idea I was purchasing a product that was going to perform at less than 100%. I was eager to join the Emotiva family and take that "step up" from the mainstream audio manufacturers.
I understand you long time Emotiva owners have grown used to the business model here. But please remember for some of us this is a strange experience and the old "this is how we've always done it here" attitude doesn't help with our frustration.
I do appreciate Dan coming into the forum here and giving us updates. However I have to agree that the "no one pressured you to buy the MC-700" statement seems a little gruff. I was happy to buy the MC-700, but now I feel like my frustration is somehow my own fault for choosing this product.
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