European branch

[nureintier]

Please open an Europen branch.

I can't see myself spending 2500,- euro on something which in all practicality has no warranty.

[nhpm510]

Where are you located?

[nureintier]

The Netherlands.

[rckasten]

I am Dutch too and I own a lot of emo equipment and they are "harstikke goed" I am waiting for the UMC-1.

[Nooff]

Jan 26, 2010 11:09:10 GMT -5 nureintier said:

Please open an Europen branch.

I can't see myself spending 2500,- euro on something which in all practicality has no warranty.

Why is that?

Emotiva gives you two choices. Send the unit in for repair (when needed) or go to a local hifi specialist to determine what kind of problem you might have. Emotiva will send you the supplies needed and off you go. Yes, a European branch would be nice to have, but personally I could see the problem Emotiva might have with that.

[Mike Ronesia]

I don't think they have enough repair issues to warrant even staffing one person there. Now it might be a marketing strategy to encourage more sales but the person would get very lonely. I think their warranty policy is a very good one.

[nureintier]

Everything that can be broken will be broken.
Even very expensive well proven equipment.

If I buy a quality brand 2000,- euro amp and it needs repairs it will be picked up (leaving a loaner) and everything will be repaired at zero cost.
A good dealer will stand for their service.
A company will stand by their product.

Having to pay for shipping is not providing a service.
Having to pay a repair bill is not a warranty at all.

An European branch will provide a much higher turnover that will more than make up for the extra costs.

I'm not talking about a lonely repair-guy.
I'm talking a real distrubition centre with storage, promotion, sales, repair etc.

If Emotiva products really almost never break down surely they can afford to stand by their product and pay for shipping and repair?

[Rodrigo]

Jan 28, 2010 18:32:44 GMT -5 nureintier said:

...If Emotiva products really almost never break down surely they can afford to stand by their product and pay for shipping and repair?

That would definetly be a lot cheaper for them than keeping a branch anywhere.

I am pretty sure in Europe it may be different, but in Brazil it is not easy to deal with the customs once you send the equipment back to the US and then back here.

So, unfortunately, for us it probably wouldn't be practical to send the unit back anyways.

Have a nice day!

Rodrigo

[Animo]

Jan 28, 2010 18:32:44 GMT -5 nureintier said:

Everything that can be broken will be broken.
Even very expensive well proven equipment.

If I buy a quality brand 2000,- euro amp and it needs repairs it will be picked up (leaving a loaner) and everything will be repaired at zero cost.
A good dealer will stand for their service.
A company will stand by their product.

Having to pay for shipping is not providing a service.
Having to pay a repair bill is not a warranty at all.

An European branch will provide a much higher turnover that will more than make up for the extra costs.

I'm not talking about a lonely repair-guy.
I'm talking a real distrubition centre with storage, promotion, sales, repair etc.

If Emotiva products really almost never break down surely they can afford to stand by their product and pay for shipping and repair?

If within the 5 year warranty period, Emo will indeed pay for the repair and return shipping. You just have to ship it to them. If this isn't good enough for you, you have the right to buy anything else you desire.

[miesepies]

Feb 1, 2010 9:42:06 GMT -5 Animo said:

If within the 5 year warranty period, Emo will indeed pay for the repair and return shipping. You just have to ship it to them. If this isn't good enough for you, you have the right to buy anything else you desire.

Unfortunately that only goes for US buyers, foreign buyers have to pay all s&h costs. From the International page:

If service is required, the cost of shipping to us and return shipping is the sole responsibility of the end user

Allthough I can definitely see the advantages of a european branch/distributor, I wonder if the sales are enough to warrant something like that. It might however if an existing distributer adds Emotiva as a new brand...

[educarvalho]

Indeed Rodrigo. Do not forget about us in Brazil, Emotiva ;-)

Eduardo Carvalho

[phyzar]

Hi there,

an european branch would be very nice.
But there´s some obstacles in the way and i think the biggest one is the lack of ROHS conformity.

Actually, people living in EU countries aren´t even allowed to import electronics without ROHS conformity!
I have seen no ROHS sign on Emotiva gear...

At the moment customs seem to overlook that.
But times may change...
www.rohs.eu/english/index.html

[miesepies]

I believe they are working on ROHS conformity though, I remember Lonnie telling that the prints in the UMC-1 are green and not blue because of ROHS rules.

[valkilm]

Olá Eduardo, tudo bem?

Hi friends,

I just said hi to Eduardo in Portuguese language!

This European branch is quite a complicated thing. For me it would be so nice, but for Emotiva not...I would suggest a guy to repair in Europe, say a country located in center of Europe. He would have parts and we would not pay transports, that would be on Emotiva account. That would make us in the same situation of American citizens who pays nothing.

[janet986w]

Jan 28, 2010 18:32:44 GMT -5 nureintier said:

Everything that can be broken will be broken.
Even very expensive well proven equipment.

If I buy a quality brand 2000,- euro amp and it needs repairs it will be picked up (leaving a loaner) and everything will be repaired at zero cost.
A good dealer will stand for their service.
A company will stand by their product.

Having to pay for shipping is not providing a service.
Having to pay a repair bill is not a warranty at all.

An European branch will provide a much higher turnover that will more than make up for the extra costs.

I'm not talking about a lonely repair-guy.
I'm talking a real distrubition centre with storage, promotion, sales, repair etc.

If Emotiva products really almost never break down surely they can afford to stand by their product and pay for shipping and repair?

Thanks you for the post.

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[Deleted]

It's like me from Canada, buying something from Europe. It just doesn't really make much scence unless it a REALLY good deal. Heck even in Canada, it's not the greatest deal once you pay all the extras that come along with it.
It's the people that make the real difference. I'll happily spend my money on emo stuff as long as they keep having such great customer service. Thats what makes a company worth getting my money!

[Nemesis.ie]

I think this is the crux of it, I buy Emotiva Amps (and speakers, cables etc.) as even with the shipping they are a lot less than a competitive product, so effectively the savings go towards a worst-case of having to send an item back and if I don't have to, I am €€€€ up on the deal.

I had a board explode (literally) on my XPA-5, Emotiva sent me a replacement FoC which I fitted myself. So it only cost me about an hour of my time - sure, if I was not up to it/couldn't solder I would have had to pay maybe €100 to have a local place do it, but it's still good value in my case.

I also proposed working with Emotiva on the EMEA side, but "they do not want to get into an international operation yet" is what I was told, that was over a year ago and it seems that tey are interested in working with international CIs for the pro line, so if that works out, the same CIs could potentially do repair work on the internet direct line too I would think.

[maveric]

.

[spilegou13]

I love this idea of an E.U. branch...

[Nemesis.ie]

Many of us do and apparently there is something in the works which should help with the shipping costs if nothing else.