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Post by kumayama on Feb 17, 2010 19:59:11 GMT -5
After the firmware update the unit has improved tremendously. Aside from some of the EmoQ issues that have been discussed ad nauseam in other threads, i am only having one problem with the unit...loss of audio sync. When I use the DVR to jump ahead or back, usually skipping commercials, the audio sync will sometimes fail. 98% of the time, the audio is fine. 1% of the time the audio is simply gone and I have to change inputs to resync. 1% of the time, only the center channel is missing and I have to change inputs to resync. This was really bizarre last night watching the Olympics. We could hear all of the event activity like normal, but there was no longer an announcer. It took a few minutes for us to realize it. Is anybody else experiencing this problem? Your experience is very similar to my experience with a Direct Tv DVR. Most often I loose all audio after several pauses/starts/fast forwards/etc., but sometimes it just happens when there has been no access to the DVR for many minutes. At those times, it most often is loss of the center channel, but I've also come to find it has lost the right channel on rare occasion, and sometimes all channels just spontaneously go down. I have yet to find any comment about how this will be addressed. Something I'd really like to know before my return window closes. |
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RSavage
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My goal is to live forever. So far, so good.
Posts: 674
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Post by RSavage on Feb 17, 2010 22:45:03 GMT -5
UMC arrived today.....
So far, VERY impressed. Not seeing anything at all to complain about. Still need to explore further but so far, so good.
One question...and I noticed this on the board earlier but nobody questioned it:
The new firmware is said to be 5.46.07.100208. This is the version on the inserted tag that came with my UMC.
When I check the installed version I get W5.46.00.07.
Why don't these #'s match?
R
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Post by zductive on Feb 17, 2010 22:48:37 GMT -5
JohnyQ - I have exactly the same problem - the center channel audio dies and the other channels stay awake. All that you can do is change inputs and then change them back. That seems to bring the audio back.
+1 - is E working on a fix for this?
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odeen
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Post by odeen on Feb 18, 2010 1:12:20 GMT -5
After the firmware upgrade, I still lose center channel (very occasionally) but what happens maybe 50% of the time is NO audio sync on power up.
Changing inputs does NOT restore audio sync. However, powering off and then back on always seems to restore it.
Also, the unit freezes on shutdown on occasion... It says "power off" on the VFD, most of the lights turn off but the blue E light and the volume knob dot and ring lights stay on. Amp remains triggered on.
Most of the time the unit shuts down within 20-30 seconds, though.. but long shutdown times and occasional shutdown freeze are a new issue, the original firmware shut down correctly.
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Post by ksuvet on Feb 18, 2010 7:48:20 GMT -5
Also, the unit freezes on shutdown on occasion... It says "power off" on the VFD, most of the lights turn off but the blue E light and the volume knob dot and ring lights stay on. Amp remains triggered on. I've also had this happen once so far. |
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bootman
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Typing useless posts on internet forums....
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Post by bootman on Feb 18, 2010 8:13:50 GMT -5
IMO I would RMA the units that randomly shut down.
That sounds like it may be a hardware problem. (something overheating?)
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Post by jimsfield on Feb 18, 2010 9:02:03 GMT -5
Yes. I see a similar problem but with different symptoms. I will sometimes lose audio sync whan changing channels while watching TV. I also saw this while calibrating audio levels with the AIX disc and going back and forth between the DVD player and the UMC. I lose everything but the SW channel. Changing inputs restores the sync.
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Post by dkjohn on Feb 18, 2010 9:24:51 GMT -5
After the firmware upgrade, I still lose center channel (very occasionally) but what happens maybe 50% of the time is NO audio sync on power up. Changing inputs does NOT restore audio sync. However, powering off and then back on always seems to restore it. Also, the unit freezes on shutdown on occasion... It says "power off" on the VFD, most of the lights turn off but the blue E light and the volume knob dot and ring lights stay on. Amp remains triggered on. Most of the time the unit shuts down within 20-30 seconds, though.. but long shutdown times and occasional shutdown freeze are a new issue, the original firmware shut down correctly. Hum just had this happen also. |
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mobileusa
Sensei
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Posts: 351
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Post by mobileusa on Feb 18, 2010 9:39:11 GMT -5
Just a heads up to everyone. We will be releasing an upgrade remote for the UMC very soon. All aluminum with discrete input selections. It should be here in a few weeks. ;D pre-pics?.... |
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Post by moodyman on Feb 18, 2010 9:54:15 GMT -5
Also, the unit freezes on shutdown on occasion... It says "power off" on the VFD, most of the lights turn off but the blue E light and the volume knob dot and ring lights stay on. Amp remains triggered on. I've also had this happen once so far. me too...exactly as described... |
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Post by jimbailey on Feb 18, 2010 10:14:49 GMT -5
I get failure to shutdown also. When this happens it takes several manual power up and down cycles to get it to actually shut down.
Plus the startup sequence triggered by the remote often looks like this: 1) unit powers up, says Loading with a few seconds of "blue dots," then powers down and immediately powers up again directly to the "Emotiva" splash screen. This could be some anomaly of my universal remote (Monster AVL-300 re Harmony), but this behavior has arisen some time after any programming to that device.
Anyone else?
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Post by johnnyg on Feb 18, 2010 10:44:22 GMT -5
Yes. I see a similar problem but with different symptoms. I will sometimes lose audio sync whan changing channels while watching TV. I also saw this while calibrating audio levels with the AIX disc and going back and forth between the DVD player and the UMC. I lose everything but the SW channel. Changing inputs restores the sync. I get the problem sporadically when changing channels too. We do a lot more DVR viewing than channel surfung so we can skip the commercials; thats why we notice it mostly when using the DVR. It happened three times last night while watching the Olympics, one 3.5 hour program. I'm getting tired of the look from my wife when it happens and I have to take action to correct it. Especially after convincing her how great it would be (and is ever so close to being). If I don't hear something "official" from Emotiva regarding this issue before the extended trial period is up, it will be RMA'd. They don't have to have it solved by then, just a simple acknowledgement of the issue and assurance that it can and will be corrected. |
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Post by red5ive on Feb 18, 2010 11:26:36 GMT -5
Ok, those of you having the occasional center channel drop-out problem after the update, I'm also having this issue but have noticed something else and hoping some of you can check if you're also having this issue. My channel levels are not loading correctly every time I power up the unit. The values are saved, but audibly the levels are defaulted to 0 db. For example, EmoQ set my FL to +4.0, and FR to +4.5. I happened to be in the Channel Level sub menu (the one that plays noise so that you can calibrate with an SPL), and I dropped the FR to +4.0 db to match the FL channel. Well guess what, the noise JUMPED up in volume. I then navigated to the FL channel which was now playing noticeably lower than the FR. I decreased the FL to +3.5 db and it too jumped up in volume. This goes the same for my SL and SR channels. The Center is the only one that is playing at the specified channel level.
So if anyone could test this I'd appreciate it. First write down your channel levels so that you don't forget them and can change them back and adjust the master volume so that it isn't too loud. Then in the Channel Level menu set them all to +5.0 db. Exit the menu, then power off the unit. After it has shut down, power it back on then go back into the Channel Level menu and set the levels down to +4.5. See if any of the channels play louder as you change them. Again, this happens with all but my Center channel so please be sure to check all channels.
For the record my firmware is W5.46.00.07 after the update (you can check the firmware while the unit is on by pushing Mute, then Status, then Vol +). I've also ran the update twice and reset to factory defaults both times. I'm thinking this is an isolated issue and that I have a defective unit, but I'd just like to verify before I call in an RMA. Thanks!
I'll also note that my unit also has the random shut-off lock-up where the power light stays blue. Pressing power again turns the unit back on, then after the unit is booted I hit power again and it usually shuts off. Lastly, if I adjust speaker distance settings, I get static playing through all the channels, and the only fix is to power off/on.
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lonnie
Administrator 
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OZ- 'Pay no attention to the man behind the curtain'
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Post by lonnie on Feb 18, 2010 11:59:58 GMT -5
Yes. I see a similar problem but with different symptoms. I will sometimes lose audio sync whan changing channels while watching TV. I also saw this while calibrating audio levels with the AIX disc and going back and forth between the DVD player and the UMC. I lose everything but the SW channel. Changing inputs restores the sync. I get the problem sporadically when changing channels too. We do a lot more DVR viewing than channel surfung so we can skip the commercials; thats why we notice it mostly when using the DVR. It happened three times last night while watching the Olympics, one 3.5 hour program. I'm getting tired of the look from my wife when it happens and I have to take action to correct it. Especially after convincing her how great it would be (and is ever so close to being). If I don't hear something "official" from Emotiva regarding this issue before the extended trial period is up, it will be RMA'd. They don't have to have it solved by then, just a simple acknowledgement of the issue and assurance that it can and will be corrected. We are looking into all the reported issues to find out what are actual issues and what are operational/user issues. All will be dealt with in good time as we figure out what is actually happening. The actual issues will be taken care of and the operational issues will be addressed as well whether by more on line videos, written instructions and personal one on one. So fear not, we are on it.  |
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Post by dotvibe on Feb 18, 2010 12:01:49 GMT -5
sounds like a software problem on all counts.
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Post by titch on Feb 18, 2010 12:03:15 GMT -5
I was just wondering if this issue was happening with the units that where updated at emotiva?
thx
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Post by hikinokie on Feb 18, 2010 12:05:15 GMT -5
Shutdown problem is weird. Audio loss seems to be tied in with tv, satellite box, dvr and not so much cd, dvd-blu ray  |
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lonnie
Administrator
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Post by lonnie on Feb 18, 2010 12:14:04 GMT -5
sounds like a software problem on all counts. ;D ;D Now thats funny ;D ;D |
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Post by cdpsrjc on Feb 18, 2010 12:14:28 GMT -5
I too had audio sync issues with my SA 8300HD DVR, the occasional locks when changing channels, and moving between SD and HD content. I was about to RMA the unit when I read a post and realized my DVR only outputs 1080i. I switched from HDMI to component and optical and all the issues are resolved.
I took the HDMI handshake out of the equation and it helped tremendously. Interestingly enough, I still have one HD channel that will lose audio on DVR recorded content. Playback, or pause and restart, and no audio. push the 'live' button and it's back. One channel only. Speed Channel HD. Speed SD works fine. Hmmmmm.
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Post by stustan on Feb 18, 2010 12:37:49 GMT -5
"I too had audio sync issues with my SA 8300HD DVR, the occasional locks when changing channels, and moving between SD and HD content. I was about to RMA the unit when I read a post and realized my DVR only outputs 1080i. I switched from HDMI to component and optical and all the issues are resolved."
The SA 8300HD DVR can be set to a pass thru mode and will pass all video modes without scaling. Let the UMC take care of scaling, you will have a nicer looking image...try it with the HDMI. I have the KDS 60A 2000, I love the UMC scaler with the DVR in pass thru via HDMI.
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