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Post by johnnyg on Feb 18, 2010 12:43:25 GMT -5
I get the problem sporadically when changing channels too. We do a lot more DVR viewing than channel surfung so we can skip the commercials; thats why we notice it mostly when using the DVR. It happened three times last night while watching the Olympics, one 3.5 hour program. I'm getting tired of the look from my wife when it happens and I have to take action to correct it. Especially after convincing her how great it would be (and is ever so close to being). If I don't hear something "official" from Emotiva regarding this issue before the extended trial period is up, it will be RMA'd. They don't have to have it solved by then, just a simple acknowledgement of the issue and assurance that it can and will be corrected. We are looking into all the reported issues to find out what are actual issues and what are operational/user issues. All will be dealt with in good time as we figure out what is actually happening. The actual issues will be taken care of and the operational issues will be addressed as well whether by more on line videos, written instructions and personal one on one. So fear not, we are on it.  Lonnie, Thank you for the reassuring reply; my UMC-1 is definately a keeper. I know you probably feel a bit beaten up, some of it by me, but I do want to tell you that the UMC-1 is an amazing product (as if you didn't know) and all the hard work that went into it is greatly appreciated. |
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lonnie
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Post by lonnie on Feb 18, 2010 13:19:17 GMT -5
We are looking into all the reported issues to find out what are actual issues and what are operational/user issues. All will be dealt with in good time as we figure out what is actually happening. The actual issues will be taken care of and the operational issues will be addressed as well whether by more on line videos, written instructions and personal one on one. So fear not, we are on it. Lonnie, Thank you for the reassuring reply; my UMC-1 is definately a keeper. I know you probably feel a bit beaten up, some of it by me, but I do want to tell you that the UMC-1 is an amazing product (as if you didn't know) and all the hard work that went into it is greatly appreciated. Thank you for your post and appreciation of the work. The UMC is the culmination of work from the last 3 ½ years. I personally think it is a beautiful piece of gear (unlike others). A lot of long days and sleepless nights went into making it what it is (even though it is not a cure for cancer). However, after reading the forums over the last few days I have often asked myself, why even try. You kill yourself to make a piece of gear that if purchased anywhere else would probably cost a fortune and what do you get in return? Well I won’t say because the profanity filter would just edit it out anyway, but you get the idea. What truly amazes me is all the venom, speculation and accusations. Things that would never be said in person are posted for the world to see because they think they are invisible and no one will know who they are. Have we as a society forgotten how to be polite and express ourselves in a civil manner and if so, then we have much larger issues then a Home Theatre Pre-amp. Anyway, I will get off my soapbox now and thanks again, I do appreciate your reply. |
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Post by Nemesis.ie on Feb 18, 2010 13:36:35 GMT -5
Agreed - there are ways of commenting without being rude/an ass. We all want the product to be the best it can be (apart from the competitors) I would hope but surely we can discuss it politely. |
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Post by Delaney on Feb 18, 2010 13:41:14 GMT -5
Thank you for your post and appreciation of the work. The UMC is the culmination of work from the last 3 ½ years. I personally think it is a beautiful piece of gear (unlike others). A lot of long days and sleepless nights went into making it what it is (even though it is not a cure for cancer). However, after reading the forums over the last few days I have often asked myself, why even try. You kill yourself to make a piece of gear that if purchased anywhere else would probably cost a fortune and what do you get in return? Well I won’t say because the profanity filter would just edit it out anyway, but you get the idea. What truly amazes me is all the venom, speculation and accusations. Things that would never be said in person are posted for the world to see because they think they are invisible and no one will know who they are. Have we as a society forgotten how to be polite and express ourselves in a civil manner and if so, then we have much larger issues then a Home Theatre Pre-amp. Anyway, I will get off my soapbox now and thanks again, I do appreciate your reply. I have no problem understanding your frustration. So I just wanted to let you know that I am looking forward to receiving my UMC-1 next week And I am sure that if I run in to any problems, you will take care of me, like you have previously. Anyway, just wanted to let you know that the silent majority is appreciating your work immensely ;D |
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DYohn
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Post by DYohn on Feb 18, 2010 13:46:45 GMT -5
What truly amazes me is all the venom, speculation and accusations. Things that would never be said in person are posted for the world to see because they think they are invisible and no one will know who they are. Have we as a society forgotten how to be polite and express ourselves in a civil manner Yes, on the Internet, many have. It is truly a sad phenomenon, and one of the reasons other companies I've been associated with have shut down their Internet forums, and in one case got out of the consumer market altogether rather than deal with the misdirected venom if the color of the product was slightly different than how it appeared on a user's computer monitor. Some people think it's a fun sport to attack other people on forums. These folks must be immature and lack self-respect... and then they often act all hurt and wonder why they receive no respect from others after their attitudes are displayed... In any case, while there may still be a few early generation issues to work through in the software, the UMC-1 is a world-class pre/pro, IMO, and I am very happy and grateful I was able to purchase one for less than the $3500 it would likely cost if it sported another brand name. Thank you. |
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RSavage
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Post by RSavage on Feb 18, 2010 13:59:27 GMT -5
What truly amazes me is all the venom, speculation and accusations....... Lonnie, I've been following the progress of your youngest 'child' for well over a year. Being the geek that I am, I've made mental notes of all the horror stories of 'problems' with the UMC. I was glad when my number finally made it's way to the top of the list....but was really ready for some major frustration. Fast forward to yesterday morning......my UMC arrived and I readied myself to be disappointed. Hmmmm.....I've been working with this thing for a good portion of 24 hours now and the deeper I dig, the bigger the smile is on my face. The UMC ROCKS. I do have to wonder though.....if you haven't made this thing sooooo adjustable (THANK YOU) that it's pretty easy to shoot yourself in the foot. This seems like the electronic equivalent of making an F1 car available to the general public. There will always be those who are just SURE they know ALL about it....... Never mind, you know where I'm going here. Bottom line....Thank you ! This is one serious piece !! R |
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Chris
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Post by Chris on Feb 18, 2010 14:10:41 GMT -5
What truly amazes me is all the venom, speculation and accusations....... The UMC ROCKS. Let me chime in and second that my experience with the UMC-1 has been stellar! I've had mine since 02/13/10 and it has worked perfectly! The sound and audio quality are superb. I am completely satisfied. I waited a year for this product and it seems entirely justified. Thank you Lonnie and Emotiva for making such great products available at such reasonable prices! -CB |
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ratmice
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Post by ratmice on Feb 18, 2010 14:21:12 GMT -5
I want to take a moment to say that I think we all appreciate the blood, sweat and tears that went into producing a fabulous product. Now, that isn't to say there aren't going to be some growing pains, but in general the UMC-1 looks/sounds great. I've been fairly vocal recently on the forums, not because I don't appreciate the unit, but because I want to get every bit of performance out of it. It's obvious that it is extremely powerful and I want to experience it in all it's glory. I certainly have attempted to be calm, civil and helpful - even went over my last 100 posts to be sure - so I hope that the issues that have been brought up have been viewed in that light. I can see, though, that even innocuous statements can be taken the wrong way in print. So I will take this chance to apologize if it seems otherwise, and to say that this is one beautiful piece of machinery. Is it perfect? No. But, I know that in the end it will be as close as possible. Thank you for all your hard work.
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Post by moodyman on Feb 18, 2010 14:22:41 GMT -5
Wow..I'm not sure what to make of the last 4 or 5 posts. I frequent the EMO forum (and a couple of others) a lot and I don't see all these nasty, hateful comments that are spoken of. I do see some EMO haters on other forums who would never buy Emo gear anyway so who cares what they think...
I do see a lot of people pointing out bugs and asking a lot of questions in general. Is that a problem??
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Post by dkjohn on Feb 18, 2010 14:33:57 GMT -5
Rest assure I know what you are saying but little oh me ain't returning nothing I'll learn and be patient as I know what I will have to spend to get comparable equipment so Lonnie don't let a few people make you feel like it ain't wroth it because many more appreciate it.  ;D The dollar store in TN must be missing a lot of remotes though. ;D ;D ;D ;D |
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venaka
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Post by venaka on Feb 18, 2010 15:01:33 GMT -5
Let me chime in and second that my experience with the UMC-1 has been stellar! I've had mine since 02/13/10 and it has worked perfectly! The sound and audio quality are superb. I am completely satisfied. I waited a year for this product and it seems entirely justified. Thank you Lonnie and Emotiva for making such great products available at such reasonable prices! -CB +1 to the 10th power. I ve had my umc since jan 20th and i run home from work everyday to hear a old cd become new again!!! THanks EMO! |
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lonnie
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Post by lonnie on Feb 18, 2010 15:07:14 GMT -5
Wow..I'm not sure what to make of the last 4 or 5 posts. I frequent the EMO forum (and a couple of others) a lot and I don't see all these nasty, hateful comments that are spoken of. I do see some EMO haters on other forums who would never buy Emo gear anyway so who cares what they think... I do see a lot of people pointing out bugs and asking a lot of questions in general. Is that a problem?? No, not at all. I welcome input from people and if they are having issues, I would like to know. We have never turned our backs on anything we have ever made and don't intend to start now. No, what I am referring to are the accusations that something is broken without hard data to back up the claim. Accusations that we deliberatly decieved people. People demanading an immediate response to something we don't have all the information on. Demands that key personel come on and admit that it is broken or a POS. How should we take these kinds of post? To me they are quite hostile in intent and non-productive by nature. The post are out there and to be completely honest, it is not worth your time to look for them. There are plenty of good post and lots to read that is a lot more fun. Sorry, I don't mean to be a downer for anyone. |
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Post by monkeypimp on Feb 18, 2010 15:22:07 GMT -5
Wow..I'm not sure what to make of the last 4 or 5 posts. I frequent the EMO forum (and a couple of others) a lot and I don't see all these nasty, hateful comments that are spoken of. I do see some EMO haters on other forums who would never buy Emo gear anyway so who cares what they think... I do see a lot of people pointing out bugs and asking a lot of questions in general. Is that a problem?? No, not at all. I welcome input from people and if they are having issues, I would like to know. We have never turned our backs on anything we have ever made and don't intend to start now. No, what I am referring to are the accusations that something is broken without hard data to back up the claim. Accusations that we deliberatly decieved people. People demanading an immediate response to something we don't have all the information on. Demands that key personel come on and admit that it is broken or a POS. How should we take these kinds of post? To me they are quite hostile in intent and non-productive by nature. The post are out there and to be completely honest, it is not worth your time to look for them. There are plenty of good post and lots to read that is a lot more fun. Sorry, I don't mean to be a downer for anyone. Lonnie, I think that some had expectations that couldn't be met. I also think that there were many people on the forum, not Emotiva employees, that were preaching that all the delays were because Emotiva was making the unit perfect and rock solid out of the gate. And when those kind of things are said and expected one small glitch and it becomes a festival for complaining, blaming and accusing. My only complaint is that you can't make em and get em fast enough!!  |
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mobileusa
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Post by mobileusa on Feb 18, 2010 15:30:16 GMT -5
No, not at all. I welcome input from people and if they are having issues, I would like to know. We have never turned our backs on anything we have ever made and don't intend to start now. No, what I am referring to are the accusations that something is broken without hard data to back up the claim. Accusations that we deliberatly decieved people. People demanading an immediate response to something we don't have all the information on. Demands that key personel come on and admit that it is broken or a POS. How should we take these kinds of post? To me they are quite hostile in intent and non-productive by nature. The post are out there and to be completely honest, it is not worth your time to look for them. There are plenty of good post and lots to read that is a lot more fun. Sorry, I don't mean to be a downer for anyone. Lonnie, I think that some had expectations that couldn't be met. I also think that there were many people on the forum, not Emotiva employees, that were preaching that all the delays were because Emotiva was making the unit perfect and rock solid out of the gate. And when those kind of things are said and expected one small glitch and it becomes a festival for complaining, blaming and accusing. My only complaint is that you can't make em and get em fast enough!! Hey, you can have mine!........ NOT ;D |
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Post by nickwin on Feb 18, 2010 15:31:17 GMT -5
Lonnie, Thank you for the reassuring reply; my UMC-1 is definately a keeper. I know you probably feel a bit beaten up, some of it by me, but I do want to tell you that the UMC-1 is an amazing product (as if you didn't know) and all the hard work that went into it is greatly appreciated. Thank you for your post and appreciation of the work. The UMC is the culmination of work from the last 3 ½ years. I personally think it is a beautiful piece of gear (unlike others). A lot of long days and sleepless nights went into making it what it is (even though it is not a cure for cancer). However, after reading the forums over the last few days I have often asked myself, why even try. You kill yourself to make a piece of gear that if purchased anywhere else would probably cost a fortune and what do you get in return? Well I won’t say because the profanity filter would just edit it out anyway, but you get the idea. What truly amazes me is all the venom, speculation and accusations. Things that would never be said in person are posted for the world to see because they think they are invisible and no one will know who they are. Have we as a society forgotten how to be polite and express ourselves in a civil manner and if so, then we have much larger issues then a Home Theatre Pre-amp. Anyway, I will get off my soapbox now and thanks again, I do appreciate your reply. Lonnie, just don't let those comments get to you. What you say about respect and politeness (or lack there of) on the internet is true, and to a lesser extent its true everywhere. There are always a small number of ppl who are just d-bags. The thing about these forums, is they just draw an un-proportional amount of attention to those people. For every person like that, there are a bunch of really nice respectful people who really appreciate your work (at least on this forum). The bottom line is that most people recognize when these d-bags are making ridicules accusations and we dont pay to much attention to it. You really shouldn't worry about it to much. |
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Post by monkeypimp on Feb 18, 2010 15:32:38 GMT -5
Lonnie, I think that some had expectations that couldn't be met. I also think that there were many people on the forum, not Emotiva employees, that were preaching that all the delays were because Emotiva was making the unit perfect and rock solid out of the gate. And when those kind of things are said and expected one small glitch and it becomes a festival for complaining, blaming and accusing. My only complaint is that you can't make em and get em fast enough!! Hey, you can have mine!........ NOT ;D Not even close to being funny! |
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mobileusa
Sensei
engulfaudio.com -Authorized Aragon, Acurus, Bryston Dealer...and much more!
Posts: 351
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Post by mobileusa on Feb 18, 2010 15:32:45 GMT -5
Just a heads up to everyone. We will be releasing an upgrade remote for the UMC very soon. All aluminum with discrete input selections. It should be here in a few weeks. ;D Does that include the USP-1? |
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Post by gocolts on Feb 18, 2010 15:36:53 GMT -5
I think part of the "immediate response" demands people have is because they don't have a dealer to go and complain to. Back in the days of the horse and buggy, something wouldn't work right, and you'd storm into your dealer and they'd do something about it. And if if was within business hours, someone was there right then and now, and if they were any good, they'd give you a replacement piece of gear right on the spot until yours was fixed. Emotiva obviously cannot do that, but I think some worry that they have no one to go to. No buffer, just you lucky people at Emotiva! Now, of course I get it, that's the price you pay for having such an incredible piece of gear for such a good price, and some people have probably forgotten that. But, when you look at the big picture, that 3+ years of hard work has earned you a base of customers who waited years for your product to come to be, money in hand, and you'll sell a ton of these things. And, the price you'll pay are those who are frustrated by Emotiva's PR department (which I think was the spark that caused the fire, not the UMC-1 itself) are going to voice it here. I think you're pretty fortunate and the whole group should be very proud of themselves. Just don't start believing your own press, keep coming up with innovative products for prices that were previously unheard of!!! My UMC-1, IPS-1, MMC-1, USP-1, ERC-1, and UPA-2 purchases say I'm obviously on the bandwagon, just trying to keep everything in perspective. |
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Post by Woodpecker on Feb 18, 2010 16:08:24 GMT -5
I do see a lot of people pointing out bugs and asking a lot of questions in general. Is that a problem?? No, not at all. I welcome input from people and if they are having issues, I would like to know. We have never turned our backs on anything we have ever made and don't intend to start now. No, what I am referring to are the accusations that something is broken without hard data to back up the claim. Accusations that we deliberatly decieved people. People demanading an immediate response to something we don't have all the information on. Demands that key personel come on and admit that it is broken or a POS. How should we take these kinds of post? To me they are quite hostile in intent and non-productive by nature. The post are out there and to be completely honest, it is not worth your time to look for them. There are plenty of good post and lots to read that is a lot more fun. Sorry, I don't mean to be a downer for anyone. Hopefully Lonnie, there are enough informational posts to help sort out any and all UMC issues. I know that everyone here is more than willing to provide you with any real world data that can help add to the understanding of the small hiccups of the unit. The unit looks and most importantly, sounds phenomenal  |
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Post by Woodpecker on Feb 18, 2010 16:10:12 GMT -5
The dollar store in TN must be missing a lot of remotes though. ;D ;D ;D ;D ^^ That's funny, I don't care who you are!! ;D |
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;D The dollar store in TN must be missing a lot of remotes though. ;D ;D ;D ;D
