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Post by highfihoney2 on May 12, 2019 18:31:24 GMT -5
I own a pair of XPR-1 Monoblocks as well as an XPR-2 2 Channel amp,I also recently talked my brother into buying a pair of XPR-1 Monoblocks over McIntosh amps based on the performance of the amps,and the Emotiva service dept being good to me.
Today while reading responses to my Wanted to Buy Emo XPR-5 thread on Audiogon I ran across a member who owns XPR-1 1,000 watt monoblocks like mine & my brother's ,the man is asking for help finding an electronics tech to repair his XPR-1 because he claims Emotiva is now refusing to do repair work on the discontinued XPR reference line ,is this true ? I sure hope not ,if it is true that Emotiva is refusing to repair the most expensive amps they've ever sold can somebody from Emotiva explain why ? And direct those of us who own over $10,000 worth of XPR amps where we can get them serviced ,I sure hope I don't have to use the 2nd XPR-2 I bought just because they were being discontinued to be used as a parts donor amp when I've never even used the amp.
I left McIntosh & came to Emotiva based on the strength of the XPR line and the customer service , hopefully the Emotiva owner begging for help on Audiogon has his wires crossed & is confusing him having to pay for repairs due to expired warranty with Emotiva refusing to service the most expensive product in the company's history ,I love my Emotiva amps & don't want to sell them ,please help straighten this out ,thanks ,Levi
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Post by novisnick on May 12, 2019 18:48:43 GMT -5
I pray this is NOT true.
I’m an original owner / purchaser of a set of XPR-1’s. This question needs to be answered ASAP.
THE ANSWER COULD BE GROUND SHAKING!
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Post by teaman on May 12, 2019 18:52:42 GMT -5
I've heard that mentioned a couple of times already in regards to the XPR series. I have also heard that Emotiva is keeping the majority of XPA amps Gen 1 and 2 that are traded in to salvage for parts since they no longer produce that style of amp and no longer have plentiful parts on hand for repair. This is in part why I have posted that I cannot picture buying anything further from this company. Sad if true
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Post by AudioHTIT on May 12, 2019 18:57:20 GMT -5
I’d doubt that’s true, but if it is you’d expect they’d have to release the schematics so that someone else could service them. I’d call them before getting too worked up.
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Post by krauley on May 12, 2019 19:05:59 GMT -5
Call them and ask?
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KeithL
Administrator 
Posts: 10,256
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Post by KeithL on May 13, 2019 9:50:17 GMT -5
We generally decide to discontinue offering out-of-warranty repair on a particular product when the cost to repair it becomes likely to exceed the value of the product itself.
In the case of some of our older processors, certain parts were only available from a single manufacturer, and are no longer available (notably decoder chips and HDMI switches).
In the case of a product like the XPR amps, which are both complex and time consuming to repair, and extremely heavy to ship, the limiting factors are labor and shipping costs.
(The metalwork for the XPR amps is obviously no longer available, but most of the electtronic components, or suitable replacements, are still readily available.)
We're always willing to share schematics with qualified local repair technicians performing out-of-warranty repairs on our products.
I’d doubt that’s true, but if it is you’d expect they’d have to release the schematics so that someone else could service them. I’d call them before getting too worked up. |
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Post by rbk123 on May 13, 2019 11:59:49 GMT -5
Sounds like XPR owners are on their own now.
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stiehl11
Emo VIPs 
Give me available light!
Posts: 7,269
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Post by stiehl11 on May 13, 2019 12:33:57 GMT -5
Sounds like XPR owners are on their own now. If their amp is out of warranty or needs work to the metal work. |
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Post by Loop 7 on May 13, 2019 12:39:32 GMT -5
Wow, this surprises me because the XPR are/were flagship products.
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Post by novisnick on May 13, 2019 12:40:03 GMT -5
We generally decide to discontinue offering out-of-warranty repair on a particular product when the cost to repair it becomes likely to exceed the value of the product itself.
In the case of some of our older processors, certain parts were only available from a single manufacturer, and are no longer available (notably decoder chips and HDMI switches).
In the case of a product like the XPR amps, which are both complex and time consuming to repair, and extremely heavy to ship, the limiting factors are labor and shipping costs.
(The metalwork for the XPR amps is obviously no longer available, but most of the electtronic components, or suitable replacements, are still readily available.)
We're always willing to share schematics with qualified local repair technicians performing out-of-warranty repairs on our products.
I’d doubt that’s true, but if it is you’d expect they’d have to release the schematics so that someone else could service them. I’d call them before getting too worked up. @keithl said “but most of the electtronic components, or suitable replacements, are still readily available.)” So this statement declares Emotiva is willing to work with an owner of a XPR amp to facilitate a repair if needed? |
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DYohn
Emo VIPs
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Post by DYohn on May 13, 2019 12:46:31 GMT -5
I was about to ask: are the amps still under warranty? If no, then Emotiva is under no obligation to work on them unless they choose to.
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Post by novisnick on May 13, 2019 13:11:21 GMT -5
I was about to ask: are the amps still under warranty? If no, then Emotiva is under no obligation to work on them unless they choose to. Yes, mine are under warranty. No, they are not under any obligation to work on them after my warranty expires. I’m also under no obligation to continue to spend my money with them. It would be nice to have a reputation that their premium gear is still running a decade or two later. Those stories don’t happen by accident. 😎 |
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Post by Loop 7 on May 13, 2019 13:17:53 GMT -5
Stupid question - does McIntosh repair their products after warranty has expired?
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Post by brutiarti on May 13, 2019 13:31:20 GMT -5
Stupid question - does McIntosh repair their products after warranty has expired? Yes, for a fee. I don't think that people are asking for a free repair after the warranty expires. They just want to know if the manufacturer will be able to repair for a fee (of course) their products. |
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Post by macromicroman on May 13, 2019 14:07:30 GMT -5
I think the problem is with the shipping. I also think that is the reason these amps were discontinued shortly after introduction. They had to be crated and sent by freight.
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Post by vcautokid on May 13, 2019 14:07:39 GMT -5
Yes the XPR can be serviced. Nothing is exotic inside. So relax! Unlike a processor with it the main chip comes from Mars and we can't get it anymore, the XPR uses parts and has equivalents. So the XPR will soldier on for quite some time with the support just about any competent tech can service. It isn't magic folks. It is just a real good amplifier.
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Post by Loop 7 on May 13, 2019 14:09:22 GMT -5
Yes, for a fee. I don't think that people are asking for a free repair after the warranty expires. They just want to know if the manufacturer will be able to repair for a fee (of course) their products. Agree - fee based service for out of warranty work is completely fair. |
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Post by teaman on May 13, 2019 14:45:58 GMT -5
Yes the XPR can be serviced. Nothing is exotic inside. So relax! Unlike a processor with it the main chip comes from Mars and we can't get it anymore, the XPR uses parts and has equivalents. So the XPR will soldier on for quite some time with the support just about any competent tech can service. It isn't magic folks. It is just a real good amplifier. So if an XPR amp module goes bad, and Emotiva no longer has them in stock...you believe they will somehow magically get one to swap in for repair? I have heard differently. Once from a seller on Ebay with his XPR-5 for sale and only four channels working. His reply to me is that Emotiva no longer stocks spare amp modules for the XPPR and can therefor no longer repair the amps if the modules go bad. I have also seen a similar post in the Emotiva group Facebook page. |
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Post by vcautokid on May 13, 2019 15:25:06 GMT -5
Obviously you missed Keith's post. The parts are are available and a competent will have schematics available to him. Also no one worth the title technician will need to replace a whole module if a couple parts go. Resistors capacitors transistor rectifiers and such are still in this amplifier. It isn't about a whole module swap unlike a motherboard in a computer.
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Post by pedrocols on May 13, 2019 15:47:37 GMT -5
Just get a tube amp.😁
Sorry folks could not help myself.
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