|
|
Post by dasanto2 on May 13, 2019 16:04:48 GMT -5
A year or so ago, I nearly purchased a pair of XPR-1s from a well-known reviewer that will remain nameless. One of the amps was out of operation, so I called Emotiva to arrange that the amp is shipped to them for repair before coming to me. No longer than 30 minutes, I got an email back from the reviewer, saying Emotovia had contacted him offering to send him new XPA-DR1 under the condition that he did not sell the XPR-1s.
Just about anyone that has owned XPRs can tell you they are one of, if not the best, pieces emotiva has ever put out; its certainly odd that they stopped servicing them, and even go so far as to circumvent private sales to prevent further circulation.
That being said, I have not owned the newest XPA-DR line, so for all, I know they kick the XPRs to the curb.
|
|
|
|
Post by selind40 on May 13, 2019 17:02:46 GMT -5
A year or so ago, I nearly purchased a pair of XPR-1s from a well-known reviewer that will remain nameless. One of the amps was out of operation, so I called Emotiva to arrange that the amp is shipped to them for repair before coming to me. No longer than 30 minutes, I got an email back from the reviewer, saying Emotovia had contacted him offering to send him new XPA-DR1 under the condition that he did not sell the XPR-1s. Just about anyone that has owned XPRs can tell you they are one of, if not the best, pieces emotiva has ever put out; its certainly odd that they stopped servicing them, and even go so far as to circumvent private sales to prevent further circulation. That being said, I have not owned the newest XPA-DR line, so for all, I know they kick the XPRs to the curb. A well known monoblock amp reviewer eh'..........hmmmm, I'll take novisnick for 1000 Alex,  |
|
|
|
Post by Jim on May 13, 2019 17:11:41 GMT -5
A year or so ago, I nearly purchased a pair of XPR-1s from a well-known reviewer that will remain nameless. One of the amps was out of operation, so I called Emotiva to arrange that the amp is shipped to them for repair before coming to me. No longer than 30 minutes, I got an email back from the reviewer, saying Emotovia had contacted him offering to send him new XPA-DR1 under the condition that he did not sell the XPR-1s. Just about anyone that has owned XPRs can tell you they are one of, if not the best, pieces emotiva has ever put out; its certainly odd that they stopped servicing them, and even go so far as to circumvent private sales to prevent further circulation. That being said, I have not owned the newest XPA-DR line, so for all, I know they kick the XPRs to the curb. Emotovia XPR-1. Must be an interesting amp from.....Emotovia?? /me thinks there is a lot more to this story. |
|
|
|
Post by highfihoney2 on May 13, 2019 18:05:40 GMT -5
We generally decide to discontinue offering out-of-warranty repair on a particular product when the cost to repair it becomes likely to exceed the value of the product itself.
In the case of some of our older processors, certain parts were only available from a single manufacturer, and are no longer available (notably decoder chips and HDMI switches).
In the case of a product like the XPR amps, which are both complex and time consuming to repair, and extremely heavy to ship, the limiting factors are labor and shipping costs.
(The metalwork for the XPR amps is obviously no longer available, but most of the electtronic components, or suitable replacements, are still readily available.)
We're always willing to share schematics with qualified local repair technicians performing out-of-warranty repairs on our products.
I’d doubt that’s true, but if it is you’d expect they’d have to release the schematics so that someone else could service them. I’d call them before getting too worked up. Hi Keith,thanks for getting involved,I'm not clear as to Emotivas position on the XPR line,I would think it obvious no XPR owner would expect Emotiva to be able to replace faceplates or framework ,but how about the electronics ? If we have a cap go bad or something else electrical that doesn't require faceplate or chasis replacement ,is Emotiva going to support repairs that fall into the realm of common sense expectations ? I'm really struggling with this & not because I can't afford to buy something different ,there isn't another amp made by any manufacturer that can drive my ridiculously power hungry,low impedance swing 85 db speakers ,plus I'm proud of having my system driven by my XPRs,it feels good to say " in your face " and have better performance from my XPRs than any McIntosh amp owner will the exception of the $59,000 Mc-2000s I would never buy because who in their right mind wants 6 chasis monoblocks ,you guys made elegant amps that are equal to or flat out crush the ubber high end guys & those of us lucky enough to have bought in to the design want to keep them ,will Emotiva support repairing the electronics end of the XPRs ? I personally don't expect Emotiva to pay my shipping costs or magically make chasis parts & faceplates but I need to know if I can count on Emotiva supporting repairs of the amps electronics ,my XPRs were bought as statement pieces and are part of my home that I will never see as disposable as long as Emotiva supports electronics repairs irregardless of us owners having to pay high repair costs,I don't care about repair costs,I want my XPRs ,not a plain Krell or a huge metered McIntosh . |
|
|
|
Post by repeetavx on May 13, 2019 18:10:38 GMT -5
Well, I have a two year degree in electronics, and thirty years experience in aircraft mounted communications and data processing equipment. What I don't have is a store front or business license. Can I get a copy of the schematic for my Gen. 1 XPA-2s?
I've just checked with my alma mater, Sams Photofacts, to see if they had any Emotiva schematics. They don't.
|
|
bootman
Emo VIPs 
Typing useless posts on internet forums....
Posts: 9,358
|
Post by bootman on May 13, 2019 18:29:59 GMT -5
A year or so ago, I nearly purchased a pair of XPR-1s from a well-known reviewer that will remain nameless. One of the amps was out of operation, so I called Emotiva to arrange that the amp is shipped to them for repair before coming to me. No longer than 30 minutes, I got an email back from the reviewer, saying Emotovia had contacted him offering to send him new XPA-DR1 under the condition that he did not sell the XPR-1s. Just about anyone that has owned XPRs can tell you they are one of, if not the best, pieces emotiva has ever put out; its certainly odd that they stopped servicing them, and even go so far as to circumvent private sales to prevent further circulation. That being said, I have not owned the newest XPA-DR line, so for all, I know they kick the XPRs to the curb. ...so when is Gene reviewing the XPA-DR1?  |
|
|
|
Post by highfihoney2 on May 13, 2019 18:46:17 GMT -5
A year or so ago, I nearly purchased a pair of XPR-1s from a well-known reviewer that will remain nameless. One of the amps was out of operation, so I called Emotiva to arrange that the amp is shipped to them for repair before coming to me. No longer than 30 minutes, I got an email back from the reviewer, saying Emotovia had contacted him offering to send him new XPA-DR1 under the condition that he did not sell the XPR-1s. Just about anyone that has owned XPRs can tell you they are one of, if not the best, pieces emotiva has ever put out; its certainly odd that they stopped servicing them, and even go so far as to circumvent private sales to prevent further circulation. That being said, I have not owned the newest XPA-DR line, so for all, I know they kick the XPRs to the curb. I've heard the newer XPA-1s in my system when my eldest son bought a pair,they drove the hell out of my pro Lascallas with 4 mid driver's & 2 tweeter drivers that came out of a theater system from the 1960s,but I had Bob Crites build me custom crossovers to handle the highly modded speakers that can drink 600 watts & want more at 104 DB,however,I also own 2 pair of XRT-22,1 pair of XR-290,1 XRT-28 and 1 XRT-29,all highly inefficient difficult loads made by McIntosh the XPAs sounded weak & thin,I could see the lack of bass slam by watching the RT analyzer that's mic'ed to my 2 channel room ,clicking back n forth between output #1 with my beloved XPR-1s and output #2 with the XPAs the differences we're massive in favor of the XPRs,I've done the same A/B on the fly by pulling a pair of McIntosh 1,200 watt Mc-1201s out of our theater & doing real time comparisons against a $26,000 pair of amps ,the Emotiva XPR-1s we're the better sounding monoblock by a long way ,my youngest son has inefficient difficult load Maggie's that my middle sons Brystons couldn't drive with authority & my McIntosh 1201s couldn't drive either ,I took the Krell FPB-750s off the rears in our theater & they drove his Maggie's very well ,so did the XPR-1s,when I had to chose what amps to give to my son I gave him the Krells because the XPR-1s we're still noticably better amps,Emotiva engineers did something very special with that XPR design & that's why we so rarely see them come up for sale ,I'm not an electrical engineer so I can't explain why that design is so special but I know what amps bring my speakers to life and which amps don't,I have my top of the line McIntosh Mc-1201s running 300 watt line arrays in our theater instead of driving my 1,200 watt RMS line arrays in my 2 channel rig where the C-2500 tube preamp costs as much as 2 pairs of XPR-1s MSRP because they are that damn good,there is no current monoblock made that beats the XPR-1 ,I know there's several members here who own XPR amps & love them ,now is the time to speak up guys to let Keith & Lonnie know how much these amplifiers mean to us and why we need to keep them In our systems . |
|
|
|
Post by thorcorps on May 13, 2019 19:00:08 GMT -5
While I didn't find KeithL's reply 100% clear on Emotiva's out of warranty repair stance, I can't get too worked up about the potential that they won't provide ongoing service on the XPR line.
My XPR-1's are well out of warranty (I purchased them on 1/12/2013, and they shipped on 1/14/2013). So, mine are 6 yrs, 4 months old. They've both gone back to Franklin for a visit (prior to warranty expiration) to have some small caps replaced, and are working fine. That's the risk with used gear for folks, regardless of what company manufactured it. Once it gets old, you're kind of on your own.
If they crap out someday (even tomorrow), I'll just buy something else. I do the same with Home Theater Projectors, etc.
At this point, if my math is correct, I've spent $33.66 per month for serious enjoyment. A little over a dollar a day, and the cost goes down the longer they last.
I realize everyone doesn't have the cash to replace amps frequently, but that's why it may make sense for some to buy new and have a warranty (peace of mind, and no surprise out of pocket expenses).
|
|
|
|
Post by brians7 on May 13, 2019 19:26:13 GMT -5
Well my Mcintosh MC2200 still works and she never been recapped. It does have a light out. I bought it to go with my Klipsch Lascala 17 years ago for $600 so thats $2.94 a month. Oh yea it was made in 1979 and my kids use it daily in the game room.
|
|
|
|
Post by novisnick on May 13, 2019 19:27:41 GMT -5
A year or so ago, I nearly purchased a pair of XPR-1s from a well-known reviewer that will remain nameless. One of the amps was out of operation, so I called Emotiva to arrange that the amp is shipped to them for repair before coming to me. No longer than 30 minutes, I got an email back from the reviewer, saying Emotovia had contacted him offering to send him new XPA-DR1 under the condition that he did not sell the XPR-1s. Just about anyone that has owned XPRs can tell you they are one of, if not the best, pieces emotiva has ever put out; its certainly odd that they stopped servicing them, and even go so far as to circumvent private sales to prevent further circulation. That being said, I have not owned the newest XPA-DR line, so for all, I know they kick the XPRs to the curb. I've heard the newer XPA-1s in my system when my eldest son bought a pair,they drove the hell out of my pro Lascallas with 4 mid driver's & 2 tweeter drivers that came out of a theater system from the 1960s,but I had Bob Crites build me custom crossovers to handle the highly modded speakers that can drink 600 watts & want more at 104 DB,however,I also own 2 pair of XRT-22,1 pair of XR-290,1 XRT-28 and 1 XRT-29,all highly inefficient difficult loads made by McIntosh the XPAs sounded weak & thin,I could see the lack of bass slam by watching the RT analyzer that's mic'ed to my 2 channel room ,clicking back n forth between output #1 with my beloved XPR-1s and output #2 with the XPAs the differences we're massive in favor of the XPRs,I've done the same A/B on the fly by pulling a pair of McIntosh 1,200 watt Mc-1201s out of our theater & doing real time comparisons against a $26,000 pair of amps ,the Emotiva XPR-1s we're the better sounding monoblock by a long way ,my youngest son has inefficient difficult load Maggie's that my middle sons Brystons couldn't drive with authority & my McIntosh 1201s couldn't drive either ,I took the Krell FPB-750s off the rears in our theater & they drove his Maggie's very well ,so did the XPR-1s,when I had to chose what amps to give to my son I gave him the Krells because the XPR-1s we're still noticably better amps,Emotiva engineers did something very special with that XPR design & that's why we so rarely see them come up for sale ,I'm not an electrical engineer so I can't explain why that design is so special but I know what amps bring my speakers to life and which amps don't,I have my top of the line McIntosh Mc-1201s running 300 watt line arrays in our theater instead of driving my 1,200 watt RMS line arrays in my 2 channel rig where the C-2500 tube preamp costs as much as 2 pairs of XPR-1s MSRP because they are that damn good,there is no current monoblock made that beats the XPR-1 ,I know there's several members here who own XPR amps & love them ,now is the time to speak up guys to let Keith & Lonnie know how much these amplifiers mean to us and why we need to keep them In our systems . I hear you loud and clear! The Emotiva XPR-1’s are the King Kong of amps with the delicacy of Annabelle "Ann" Darrow! We need these amps to go down in the annals of time as the amps grandpa should have left you in his will! The amps that YOU should have purchased! |
|
|
|
Post by highfihoney2 on May 13, 2019 19:27:58 GMT -5
While I didn't find KeithL's reply 100% clear on Emotiva's out of warranty repair stance, I can't get too worked up about the potential that they won't provide ongoing service on the XPR line. My XPR-1's are well out of warranty (I purchased them on 1/12/2013, and they shipped on 1/14/2013). So, mine are 6 yrs, 4 months old. They've both gone back to Franklin for a visit (prior to warranty expiration) to have some small caps replaced, and are working fine. That's the risk with used gear for folks, regardless of what company manufactured it. Once it gets old, you're kind of on your own. If they crap out someday (even tomorrow), I'll just buy something else. I do the same with Home Theater Projectors, etc. At this point, if my math is correct, I've spent $33.66 per month for serious enjoyment. A little over a dollar a day, and the cost goes down the longer they last. I realize everyone doesn't have the cash to replace amps frequently, but that's why it may make sense for some to buy new and have a warranty (peace of mind, and no surprise out of pocket expenses). That's kind of a throw away gear approach isn't it ? ,if you buy amps from Bryston they will service them for 30 years garanteed ,Krell will service any amp they've made,McIntosh services every piece of equipment they've sold in 70 years ,Audio Research does the same & the list goes on,being able to afford to replace the XPRs is a non issue with me,for critical listening it's not fast or easy to set up a 2 channel system that's perfect,but once you/I do I surely don't want to find out my equipment cannot be repaired ,I still have the 1st generation McIntosh C-39 MAC-3 combo processing every movie we watch from when I built the theater around 1995 with no desire to replace it ,same with our HT line arrays ,I've had the drivers rebuilt but the speaker is part of my home,the Emotiva Monoblocks are the same,last thing I want to do is get back on the amplifier merry go round trying to find amps that compliment my system,and I'm not angry ,I'm perplexed ,aside from the chasis & faceplate every part inside should be readily available to effect repairs . |
|
|
|
Post by thorcorps on May 13, 2019 19:40:00 GMT -5
That's kind of a throw away gear approach isn't it ? ,if you buy amps from Bryston they will service them for 30 years garanteed ,Krell will service any amp they've made,McIntosh services every piece of equipment they've sold in 70 years ,Audio Research does the same & the list goes on,being able to afford to replace the XPRs is a non issue with me,for critical listening it's not fast or easy to set up a 2 channel system that's perfect,but once you/I do I surely don't want to find out my equipment cannot be repaired ,I still have the 1st generation McIntosh C-39 MAC-3 combo processing every movie we watch from when I built the theater around 1995 with no desire to replace it ,same with our HT line arrays ,I've had the drivers rebuilt but the speaker is part of my home,the Emotiva Monoblocks are the same,last thing I want to do is get back on the amplifier merry go round trying to find amps that compliment my system,and I'm not angry ,I'm perplexed ,aside from the chasis & faceplate every part inside should be readily available to effect repairs . Yes, it is definitely a throw away gear approach. If they last for 10 or 20 more years, fantastic. If not, such as life. I try not to worry about the little things. With some of the companies you mentioned, the extended warranty period could be considered to be baked into the original price though. I definitely hear you on not wanting to get back on the merry-go-round once everything is to your liking. I figure that when I'm forced to replace something, I'll probably stumble on something better (although I don't think power amps in particular really advance that much). |
|
|
|
Post by teaman on May 13, 2019 19:41:44 GMT -5
I'm in a different class than some of you I guess, I would be absolutely pissed if I spent $3k on a pair of XPR-1's only to have them die on me in six years. My buddy bought Bryston 4B amps new for his two systems back in the mid 80's, and each is still running strong today. No repairs, not another dollar spent. I am happy and proud to pass along my replaced audio gear when I upgrade, but I would never be happy about tossing it or selling it for parts. I just sold my still functioning Technics SU-V10x integrated that has never had an issue in the nearly forty years I owned it.
|
|
|
|
Post by Bonzo on May 13, 2019 20:00:41 GMT -5
I am officially not surprised.
Also, has it not been confirmed that replacement caps are completely unavailable for the SA-250? I think it has. Yes? No?
I can say with 100% accuracy that Definitive Technology not only services products out of warranty, but they supplied the parts AND paid for my local guy to come out and fix it. The subwoofer amp went out in one of my towers at around 7 years, and they replaced the entire amp module board (what ever you want to call it), for free. They also answer the phone, return my phone calls, answer emails, give me all kinds of great advice, and have never not done so. I'm not saying Emotiva has or hasn't provided this sort of service for people here. They have as far as I know. But anyone finding this move surprising from them drinks WAY too much blue koolaide.
In before the lock. Eh, the entire thread will get deleted very soon.
|
|
|
|
Post by teaman on May 13, 2019 20:02:27 GMT -5
I am officially not surprised. Also, has it not been confirmed that replacement caps are completely unavailable for the SA-250? I think it has. Yes? No? I can say with 100% accuracy that Definitive Technology not only services products out of warranty, but they supplied the parts AND paid for my local guy to come out and fix it. The subwoofer amp went out in one of my towers at around 7 years, and they replaced the entire amp module board (what ever you want to call it), for free. They also answer the phone, return my phone calls, answer emails, give me all kinds of great advice, and have never not done so. I'm not saying Emotiva has or hasn't provided this sort of service for people here. They have as far as I know. But anyone finding this move surprising from them drinks WAY too much blue koolaide. In before the lock. Eh, the entire thread will get deleted very soon. Almost positive that you are correct, that there was a recent post of the SA-250 no longer being repairable. |
|
|
|
Post by tropicallutefisk on May 14, 2019 6:20:54 GMT -5
Am I missing something? I am the owner of three DR-1s, former owner of a XPA-1L and will soon be purchasing a XPA-2. This is all the Emotiva product experience I have, and I have never heard the XPR so I may indeed be missing something. First let me say that XPA-1L was my introduction to Emotiva and I bought it on a whim. I wanted a better power source for my CC3 Maggie center because my Rotel never seemed to drive it well. Certain dialogue could get muddy and difficult to understand. For less than $600 I felt it was worth taking a chance on this company that was unknown to me. Since that purchase I replaced my McIntosh MC152 with two DR-1s and I am astounded at the performance of these amps versus the much more expensive McIntosh. I'm not trying to say McIntosh and Rotel make inferior products. I'm just saying in my system the Emotiva products have been a better match and I am quite pleased with them.
Now on to what confounds me. A pair of DR-1s are $2800. That is crazy cheap compared to the other brands being mentioned. I can buy five pairs of these for the price of one pair of McIntosh MC611s. Hopefully, these DR-s last for several years and give me many, many hours of enjoyment. Should one of them die out of warranty and be beyond repair this will be at least five years away. If the DR-1 is no longer in production then I am sure I could find one used, or maybe there will be something equally engaging, or maybe even more so. Again, we are talking about a $1400 amp versus a $7000 amp. A five to one ratio. You can blow through five of these before equaling a single MC611. Hopefully the odds of this happening are very low, but it still highlights just how wide the price gap is.
As for other budget amps, I cannot comment as I do not have any experience with them. However, that is not what has me confused. Making comparisons of Schiit versus Emotiva would actually make sense to me. Comparing Emotiva to Bryston or McIntosh does not. If you really want a 20 year warranty and the promise of decades of potential repairs then you really need to pony up and buy that Bryston or McIntosh. That is part of what you pay for with that big price tag. Its part of their value proposition. I'm not going to address buying a used premium brand versus Emotiva. That is a whole other discussion and much more complicated. My focus is simply about comparing purchasing new retail price purchasing.
Finally, I am not trying to invalidate someone's thoughts, feelings or opinions on this. We all come from a different place. All I'm saying is that I am a very happy Emotiva owner and believe there is a lot of value in their products. Quite frankly I have no idea how they pack in so much performance for the price point. If the trade off is that after the warranty they cannot service my product I am OK with that. I'd hope that would not be the case, but if it is I figure I got a lot great hours of enjoyment for a modest expense.
|
|
|
|
Post by selind40 on May 14, 2019 7:36:08 GMT -5
So you're happy with the XPA-1L?? I'm trying to talk myself out of buying 2 of them and replacing the XPA-3 gen 1 I'm currently using for just 2 channel listening......hmmmm
|
|
|
|
Post by tropicallutefisk on May 14, 2019 7:51:52 GMT -5
So you're happy with the XPA-1L?? I'm trying to talk myself out of buying 2 of them and replacing the XPA-3 gen 1 I'm currently using for just 2 channel listening......hmmmm Yes, I was very happy with it. I recently sold it, but only because I wanted to match my Left, Right and Center amps. I had it for over three years and it performed like a champ. Its crisp and punchy and built like a small tank. As for comparing it to the DR-1 that replaced it, I'd say the differences are small. I feel the DR-1 is a bit clearer and maybe a bit more solid on the bottom end. |
|
stiehl11
Emo VIPs
Give me available light!
Posts: 7,269
|
Post by stiehl11 on May 14, 2019 8:03:47 GMT -5
I am officially not surprised. Also, has it not been confirmed that replacement caps are completely unavailable for the SA-250? I think it has. Yes? No? I can say with 100% accuracy that Definitive Technology not only services products out of warranty, but they supplied the parts AND paid for my local guy to come out and fix it. The subwoofer amp went out in one of my towers at around 7 years, and they replaced the entire amp module board (what ever you want to call it), for free. They also answer the phone, return my phone calls, answer emails, give me all kinds of great advice, and have never not done so. I'm not saying Emotiva has or hasn't provided this sort of service for people here. They have as far as I know. But anyone finding this move surprising from them drinks WAY too much blue koolaide. In before the lock. Eh, the entire thread will get deleted very soon. Almost positive that you are correct, that there was a recent post of the SA-250 no longer being repairable. My SA-250 was serviced a little over a year ago by Emotiva (previous owner). So must have been just recently that was the case. |
|
|
|
Post by pedrocols on May 14, 2019 8:06:29 GMT -5
I'm in a different class than some of you I guess, I would be absolutely pissed if I spent $3k on a pair of XPR-1's only to have them die on me in six years. My buddy bought Bryston 4B amps new for his two systems back in the mid 80's, and each is still running strong today. No repairs, not another dollar spent. I am happy and proud to pass along my replaced audio gear when I upgrade, but I would never be happy about tossing it or selling it for parts. I just sold my still functioning Technics SU-V10x integrated that has never had an issue in the nearly forty years I owned it. It would have been a smarter move for you to buy a Bryston amp instead of the 50 Emotiva amps you own.😂 |
|
