Official UMC-1 Tracker Form and Report Solution

[SticknStones]

Hello Friends! Here is our UMC Feature and Issue Tracker solution. Please help us collect your issues and requests for the UMC product by using the input form. This will make it easy on all of us to see in one central repository all the needs from the UMC customer base. This will only work with your support and thank you for your consideration.

Please press the access icon to open the UMC Tracker Input Form. Once you fill it out please press the submit button.



Once you have entered your issue or new feature request you can view all entries by pressing the UMC Tracker View All Entries icon.



The master database spreadsheet is secure and can be accessed by Emotiva to add their comments. All entries are immediately viewable. Emotiva can sort the data in several ways for us.

I hope this will make our ability to share and view our constructive commentaries on the UMC-1 much easier for everyone.

Thanks

[SticknStones]

I received an email from Lonnie stating that he liked this solution and where they use Bugzilla for interal purposes that he would prefer not to share that on the forum. Bugzilla is a very sophisticated enterprise quality bug tracking system used by NASA and lots of other companies. I agree with Lonnie that it would be very intimidating to try and leverage this type of solution for the forum.

I hope the Google solution will suffice and I will do my best to keep an eye on it. This solution can only be effective by the collective cooperation of our forum and I hope it will meet our needs.

Thanks again

[SticknStones]

Read Me: Description of UMC Tracker Solution

This is a three part solution with one main document.

1) Master Spreadsheet serving as the main repository that only Emotiva can edit or delegate someone to edit that is secure. It has event notification on changes so they can get an email when some one adds a record and control that to once a week and other options.

2) Input form That Emotiva customers can open from the forum with;

Input paragraph for new feature or Issue
Radio Button to choose type of input as Feature or Issue
picklists on category that includes (video, audio, HDMI, EMO-Q, Remote, 7.1 etc )
Criticality Scale as 1-5 with 1 being Unusable and 5 nice to have
Firmware Version as a radio button single choice
User
Submit button - once you submit it records timestamp as first column and can support simultaneous users plus parses all data in the spreadsheet columns as a new row


3) Read Only View of Master Spreadsheet of all submissions that can be launched from forum

Emotiva can sort the Spreadsheet by category, or issue, or User.



Once again I appreciate the encouragement from the poll we took and here is the final result, albiet a continued work in progress.

[Deleted]

Great job Sticknstones...

[SteveB]

I just clicked the buttons to check it out. Very nice! You're one dedicated customer!! Thank you for spending the time to do this.

[DYohn]

Nicely done, and thank you for doing it!

David

[LCSeminole]

This looks to be a great tool for Lonnie to keep the UMC-1 on track in an on-going real world "beta testing" in our respective home theaters. I'll be sure to use this when I actually have one in my rack.

[Dan Laufman]

Nicely done sir!

This is very constructive and extremely helpful and will help us got to the bottom of issues you are finding in your systems!

I foresee some Emotiva "swag" coming your way in the very near future! ;D

Thank you,
Big Dan

[SticknStones]

Feb 21, 2010 12:03:43 GMT -5 Dan Laufman said:

Nicely done sir!

This is very constructive and extremely helpful and will help us got to the bottom of issues you are finding in your systems!

I foresee some Emotiva "swag" coming your way in the very near future! ;D

Thank you,
Big Dan

Dan and everyone, Thank you for the kind words. I am still a little nervous to make sure it works and just made some edits to bring the new data to the top.

I have a lot of respect for the open business model that you all employ and have been happy to make a contribution. I also think this is the coolest forum on the net!

[Wideawake]

This is very cool! Thanks Sticknstones.

[Animo]

SnS,

well done, and "swag" is good!!!!

[ksuvet]

Is there any way to add a "me too" function to the list? I'd like the ability to confirm the same bug in my setup that someone else found without having 1000 listings of the same problem. It would make the list much easier to follow, I think. Thanks again for your effort!

[SticknStones]

Feb 21, 2010 14:03:28 GMT -5 ksuvet said:

Is there any way to add a "me too" function to the list? I'd like the ability to confirm the same bug in my setup that someone else found without having 1000 listings of the same problem. It would make the list much easier to follow, I think. Thanks again for your effort!

Thanks for the feedback!

Also I am hoping Dann will make this a sticky and close it for comments so that the application can be launched from page 1 and not grow larger than one page.

Okay if I understand you correctly, I think you are asking if you can add a counter to a request instead of creating a duplicate record. I cannot do that but I like your thinking. Here is where the Emotiva feedback is important as they will hopefully accept or reject a submission and you would not need to create a duplicate record. This is still experimental but if Emotiva provides the timely feedback then you should not have to worry about the priority. I am hoping that about once a week that Emotiva would provide the response. I currently have Dann and Lonnie as editors on the spreadsheet and they can delegate to whomever they want as they have that permission. My role will be to support them in any way I can but never provide commentary in the Emotiva sections.

[markd]

Excellent! This type of visibility should help all concerned. Should be sticky right at the top!

[Deleted]

Feb 21, 2010 12:15:39 GMT -5 SticknStones said:

I also think this is the coolest forum on the net!

Yes, I agree, and because of people like you who take the time to help all the members. Great job Sticknstones! ;D

[pmd918]

Feb 21, 2010 14:03:28 GMT -5 ksuvet said:

Is there any way to add a "me too" function to the list? I'd like the ability to confirm the same bug in my setup that someone else found without having 1000 listings of the same problem. It would make the list much easier to follow, I think. Thanks again for your effort!

Great idea - that would give them a good idea of the significance of the problem and to gauge the popularity of feature requests.

[roadrunner]

Feb 21, 2010 14:03:28 GMT -5 ksuvet said:

Is there any way to add a "me too" function to the list? I'd like the ability to confirm the same bug in my setup that someone else found without having 1000 listings of the same problem. It would make the list much easier to follow, I think. Thanks again for your effort!

In addition to sticksnstones response to your question, by having you separately report on an issue you can add specific details that were not included in the other user's report. That additional detail could help Emotiva to lock-in on the cause of the problem. Every little bit of new data can be the KEY to the solution.

One dozen "Warm Fuzzies" Reg -- excelllent tool for all of us. ;D

[majestyk]

I wish I could have some Emotiva swag.

[ghstudio]

how do we (readers) respond to some of the reported issues?

For example, ratmice indicated on 1/21 that the remote didn't work for the first 10 minutes. That's likely not an emotiva problem at all..it's caused by your LCD TV emitting random IR as it warms up. My Lexicon remote doesn't work until my Toshiba LCD warms up. If you start the Emotiva without the TV, I bet the remote works perfectly.

[tchaik]

what is 'swag'?

tchaik...........