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Post by roadrunner on Feb 22, 2010 14:27:29 GMT -5
All the problems that are being attributed to the UMC-1's handling of DirecTV sporadic signal issues are occurring with my 6 year old AVR connected via component video. My brother's Integra 9.8 was having the same problems; and now his UMC-1 also exhibits the same problems. Does anyone notice a pattern developing? If this wasn't enough, last week I called DTV support to express my concern with the problem and mentioned that I had the HR21 while inquiring about replacing them with the new HR22. They informed me that all the issues I reported are software related issues and replacing the hardware would NOT cure the problems.
DTV said they have a new FW coming in a few weeks that should address these issues. When I pointed out that I did not have these problems a year ago and thought maybe it was a hardware issue, DTV informed me the last three FW updates had introduced unexpected signal handling issues and that was why I was experiencing problems now that I did not have a year ago.
Let's just hope DTV's next FW can fix all the problems that their last three versions have introduced. DTV is aware of the problems and acknowledged the problems were their fault. Each of the last few FW upgrades by DTV added new "features" for enhanced user usage, but I would rather they back up to last year's version if the upcoming one doesn't do the trick. Lay the blame where it belongs.
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DYohn
Emo VIPs 
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Post by DYohn on Feb 22, 2010 14:33:48 GMT -5
All the problems that are being attributed to the UMC-1's handling of DirecTV sporadic signal issues are occurring with my 6 year old AVR connected via component video. My brother's Integra 9.8 was having the same problems; and now his UMC-1 also exhibits the same problems. Does anyone notice a pattern developing? If this wasn't enough, last week I called DTV support to express my concern with the problem and mentioned that I had the HR21 while inquiring about replacing them with the new HR22. They informed me that all the issues I reported are software related issues and replacing the hardware would NOT cure the problems. DTV said they have a new FW coming in a few weeks that should address these issues. When I pointed out that I did not have these problems a year ago and thought maybe it was a hardware issue, DTV informed me the last three FW updates had introduced unexpected signal handling issues and that was why I was experiencing problems now that I did not have a year ago. Let's just hope DTV's next FW can fix all the problems that their last three versions have introduced. DTV is aware of the problems and acknowledged the problems were their fault. Each of the last few FW upgrades by DTV added new "features" for enhanced user usage, but I would rather they back up to last year's version if the upcoming one doesn't do the trick. Lay the blame where it belongs. Thank you! |
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henning
Minor Hero
iPhone Developer
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Post by henning on Feb 22, 2010 14:57:00 GMT -5
Why are people complaining about the trim levels being reset when the unit is turned off? That's what the trim levels are for. Trims are very handy for adjusting sound for a particular program which might have a depressed center channel, for example. Next time you start your UMC-1, of course the trim should be reset.
Unless they mean speaker level, in which case they should say speaker level, and not trim.
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Post by jerrym303 on Feb 22, 2010 14:57:37 GMT -5
Take a look at the DBS forum. Direct TV has acknowledged that there was an issue in their software downloads of October 2009 and Jan 2010 that caused audio stream instabilities in their HDMI signal that is causing drop out problems in some recent processors and receivers. They claim their upcoming Feb. update should address them. And FYI, my UMC-1 does not require an input change to correct the Dolby mode changes, it switches back and forth between 5.1 and 2.0 during DirecTV viewing, and it only happens on some channels, but not on others. It may be the UMC-1 revealing the issue, but it is absolutely a DTV issue.  I have looked at DBSTalk forum. My issue is that the October DirecTV update didn't cause any problems with my Yamaha still in the system, and the January update didn't occur until about two weeks after installing the UMC-1. Does DirecTV have issues with audio blips? Absolutely. Did my Yamaha recover from them properly? Yes. Does the UMC-1 recover from the properly? No. And FYI, my UMC-1 doesn't require an input mode to correct the Dolby mode changes either. But it does when one or more channels disappear. Thank you. No problem with my Yammy either. Gives me hope that the UMC can be fixed even if DTV fails to fix it - providing Emo puts it on the list. "Reminding them of the problems every hour on the hour gets old to everyone involved" There is only one way that this will happen - If Emo actually goes ahead and publishes a list of known isssues to be fixed. That is all that the vast majority of posters is looking for. |
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Post by Woodpecker on Feb 22, 2010 15:02:59 GMT -5
Why are people complaining about the trim levels being reset when the unit is turned off? That's what the trim levels are for. Trims are very handy for adjusting sound for a particular program which might have a depressed center channel, for example. Next time you start your UMC-1, of course the trim should be reset. Unless they mean speaker level, in which case they should say speaker level, and not trim. Yes, permanent speaker 'level' settings are returning to 0 db upon powering off and back on. These settings are supposed to be in memory, but are not being stored that way. |
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ratmice
Emo VIPs
I'm not an actor, but I play one on TV.
Posts: 1,853
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Post by ratmice on Feb 22, 2010 15:07:32 GMT -5
All the problems that are being attributed to the UMC-1's handling of DirecTV sporadic signal issues are occurring with my 6 year old AVR connected via component video. My brother's Integra 9.8 was having the same problems; and now his UMC-1 also exhibits the same problems. Does anyone notice a pattern developing? If this wasn't enough, last week I called DTV support to express my concern with the problem and mentioned that I had the HR21 while inquiring about replacing them with the new HR22. They informed me that all the issues I reported are software related issues and replacing the hardware would NOT cure the problems. DTV said they have a new FW coming in a few weeks that should address these issues. When I pointed out that I did not have these problems a year ago and thought maybe it was a hardware issue, DTV informed me the last three FW updates had introduced unexpected signal handling issues and that was why I was experiencing problems now that I did not have a year ago. Let's just hope DTV's next FW can fix all the problems that their last three versions have introduced. DTV is aware of the problems and acknowledged the problems were their fault. Each of the last few FW upgrades by DTV added new "features" for enhanced user usage, but I would rather they back up to last year's version if the upcoming one doesn't do the trick. Lay the blame where it belongs. What you fail to understand is that the audio dropouts are not limited to DTV boxes, they are happening on my Comcast Cable box as well. |
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Post by Woodpecker on Feb 22, 2010 15:10:51 GMT -5
The "acknowledged" problems from the webcast are: the cumbersome firmware update, sub levels being set a little hot, weak remote. That's it. There is some comment about issues being looked into and being fixed in good time, but no specifics. No mention of the trim levels not being used at start-up, no mention of phantom speakers appearing in emo-q setting, no mention of the non-repeatablity of emo-q, no mention of sub EQ not actually changing anything, no mention of audio lock being lost when using DVR, no mention of audio issues in stereo mode over digital connection. Lots of these problems have multiple people experiencing them. Now, not all of these may turn out to be "real" problems, but likely some of them will. Most of them are being experienced by multiple users, not just one guy whose amp is going into protection. Many have spent a long time troubleshooting and we are now getting closer and closer to the end of the 30 days following the FW release, understandable that some are getting antsy. +1. Pretty easy problems to detect and acknowledge. Still sounds killer though! |
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Post by jgeiger on Feb 22, 2010 15:11:20 GMT -5
What you fail to understand is that the audio dropouts are not limited to DTV boxes, they are happening on my Comcast Cable box as well. AT&T U-verse Motorola box as well. |
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Post by monkumonku on Feb 22, 2010 15:13:24 GMT -5
Why are people complaining about the trim levels being reset when the unit is turned off? That's what the trim levels are for. Trims are very handy for adjusting sound for a particular program which might have a depressed center channel, for example. Next time you start your UMC-1, of course the trim should be reset. Unless they mean speaker level, in which case they should say speaker level, and not trim. Yes, permanent speaker 'level' settings are returning to 0 db upon powering off and back on. These settings are supposed to be in memory, but are not being stored that way. I just got the UMC-1 and haven't used it extensively but I did test to see whether it would retain the speaker level settings that were entered in the setup menu. It does on my unit - no problem. |
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bwfan
Minor Hero
Posts: 14
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Post by bwfan on Feb 22, 2010 15:17:34 GMT -5
All the problems that are being attributed to the UMC-1's handling of DirecTV sporadic signal issues are occurring with my 6 year old AVR connected via component video. My brother's Integra 9.8 was having the same problems; and now his UMC-1 also exhibits the same problems. Does anyone notice a pattern developing? If this wasn't enough, last week I called DTV support to express my concern with the problem and mentioned that I had the HR21 while inquiring about replacing them with the new HR22. They informed me that all the issues I reported are software related issues and replacing the hardware would NOT cure the problems. DTV said they have a new FW coming in a few weeks that should address these issues. When I pointed out that I did not have these problems a year ago and thought maybe it was a hardware issue, DTV informed me the last three FW updates had introduced unexpected signal handling issues and that was why I was experiencing problems now that I did not have a year ago. Let's just hope DTV's next FW can fix all the problems that their last three versions have introduced. DTV is aware of the problems and acknowledged the problems were their fault. Each of the last few FW upgrades by DTV added new "features" for enhanced user usage, but I would rather they back up to last year's version if the upcoming one doesn't do the trick. Lay the blame where it belongs. What you fail to understand is that the audio dropouts are not limited to DTV boxes, they are happening on my Comcast Cable box as well. We have Shaw Direct (formerly Star Choice) in Canada and I experience the same issues without using HDMI output. Only on HD channels...Fox is the worst for lost audio. I have to perform a channel change and then it acquires the stream again. I am not sure if the issues are related to the carrier moving from stereo to 5.1 tracks during commercials or if there are handshaking problems between broadcasters own equipment. HD is relatively new to the broadcast folks in North America so I bet they have a few kinks to iron out before things get better.  |
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Post by johnnyg on Feb 22, 2010 15:41:50 GMT -5
All the problems that are being attributed to the UMC-1's handling of DirecTV sporadic signal issues are occurring with my 6 year old AVR connected via component video. My brother's Integra 9.8 was having the same problems; and now his UMC-1 also exhibits the same problems. Let's be clear... 1. Your AVR drops from 5.1 to 2.0 channel and stays there until you pause/resume the DVR? (I can believe this.) 2. Your AVR sometimes loses the center channel or all channels until you switch to another input and back? (I find this difficult to believe.) |
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Post by moodyman on Feb 22, 2010 16:03:16 GMT -5
Yes, permanent speaker 'level' settings are returning to 0 db upon powering off and back on. These settings are supposed to be in memory, but are not being stored that way. I just got the UMC-1 and haven't used it extensively but I did test to see whether it would retain the speaker level settings that were entered in the setup menu. It does on my unit - no problem. Just curious how you verified this. |
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Post by gocolts on Feb 22, 2010 16:04:39 GMT -5
All the problems that are being attributed to the UMC-1's handling of DirecTV sporadic signal issues are occurring with my 6 year old AVR connected via component video. My brother's Integra 9.8 was having the same problems; and now his UMC-1 also exhibits the same problems. Does anyone notice a pattern developing? If this wasn't enough, last week I called DTV support to express my concern with the problem and mentioned that I had the HR21 while inquiring about replacing them with the new HR22. They informed me that all the issues I reported are software related issues and replacing the hardware would NOT cure the problems. DTV said they have a new FW coming in a few weeks that should address these issues. When I pointed out that I did not have these problems a year ago and thought maybe it was a hardware issue, DTV informed me the last three FW updates had introduced unexpected signal handling issues and that was why I was experiencing problems now that I did not have a year ago. Let's just hope DTV's next FW can fix all the problems that their last three versions have introduced. DTV is aware of the problems and acknowledged the problems were their fault. Each of the last few FW upgrades by DTV added new "features" for enhanced user usage, but I would rather they back up to last year's version if the upcoming one doesn't do the trick. Lay the blame where it belongs. What you fail to understand is that the audio dropouts are not limited to DTV boxes, they are happening on my Comcast Cable box as well. Same here on the Comcast box. About every-other time you fast-forward or rewind. |
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Post by monkumonku on Feb 22, 2010 16:10:19 GMT -5
I just got the UMC-1 and haven't used it extensively but I did test to see whether it would retain the speaker level settings that were entered in the setup menu. It does on my unit - no problem. Just curious how you verified this. Well maybe I am not understanding this issue or am thinking of the wrong process.. but basically I set the speaker levels for the 5.1 setup using the setup menu. I wrote them all down just in case they got lost. Then after turning off the unit and going back to turn it on a few times during the day, I just looked in the setup menu and verified the same level settings were there. Is that what people are talking about or am I referring to a different issue? |
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Post by moovtune on Feb 22, 2010 16:53:40 GMT -5
From what I've been reading, they look the same, yes, but don't actually play what they are saying - in actuality they are playing a "0" level. You can't simply go by what they say.
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Post by Mischief on Feb 22, 2010 17:02:42 GMT -5
The drop out problem stems from the way channels and providers change from 5.1 to Dolby surround, from stereo to mono, throughout a broadcast. I have one TV connected directly to an HD21 and the mono/stereo flashes on and off while watching a number of channels.
I know that my D-boxes are the problem as it goes away when I move a good one onto another system in my house. The problem moves to wherever I place a bad one.
All of my kids have a 5.1 system built from hand me downs... they all exhibit the behavior (Yamaha, Denon, and Kenwood receivers) My wife has the problem in our room with a Denon 4810CI. I have one good D-box and the problem goes away on every system when I hook it up.
DirecTv has been ZERO help on this.
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Post by akbungle on Feb 22, 2010 17:10:37 GMT -5
As a note I have a TiVo HD w/Comcast service and have not encountered any drop outs.
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Post by moovtune on Feb 22, 2010 17:14:30 GMT -5
I have Direct TV with their HD DVR tuner and a Onkyo 886 prepro and have audio dropouts on occasion. I believe it's not a prepro problem and probably not the UMC-1 problem either.
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Post by jerrym303 on Feb 22, 2010 17:18:34 GMT -5
The drop out problem stems from the way channels and providers change from 5.1 to Dolby surround, from stereo to mono, throughout a broadcast. I have one TV connected directly to an HD21 and the mono/stereo flashes on and off while watching a number of channels. I know that my D-boxes are the problem as it goes away when I move a good one onto another system in my house. The problem moves to wherever I place a bad one. All of my kids have a 5.1 system built from hand me downs... they all exhibit the behavior (Yamaha, Denon, and Kenwood receivers) My wife has the problem in our room with a Denon 4810CI. I have one good D-box and the problem goes away on every system when I hook it up. DirecTv has been ZERO help on this. It sounds like you have a unique issue. It stinks, but an experienced poster at DBS claims that the only way to get Directv to even acknowledge hardware problems like this is to get a rep to your house. He claims that the only way to reliably get a rep to your house is to just say the DVR won't power up - and then show the rep the real problem when they show up. It shouldn't come to this. |
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lonnie
Administrator 
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Post by lonnie on Feb 22, 2010 17:36:51 GMT -5
Just to throw in my .02 here. I have ATT&T Uverse and it never misses a beat. Dan has Comcast and he said his is stable as a rock as well. ;D
So I am looking into the issues with the listed models to see what is going on.
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